DEPLORABLE is the only word that can describe my multiple futile attempts to contact Billing or Customer Service at Rogers! I have called at 9:00 A M in the morning, at the end of the day and every time in between, only to be told that they are too busy to talk to me. At the moment, I have smoke coming out of my ears! I want to pay my bill and cannot do so until I speak with an operator. regarding an error on my bill that Chat cannot help me with! Interesting that I had no trouble contacting them when they wanted my business! Good grief, let the country know that this is not a company that you want to deal with, no matter what offer they swindle up to get your business! This needs to be shouted from rooftops!
Recommendation: Run!!!
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Ironically, these communications companies are absolutely horrible at communicating. To add insult to injury, like a lot of companies, they have hired offshore help, aka India, so companies like Rogers aren’t even supporting North Americans. The monies we customers send them are helping to support people on the other side of the world. That makes me angry. It makes me nervous that people on the other side of the world have access to our personal information; that’s where the scammers call from! Scary….