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Rochester Furniture

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Rochester Furniture Customer Service Contacts

56-58 Rigger Road, Spartan, Isando
Kempton Park
South Africa - 1619 is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Rochester Furniture Customer Service. Initial Rochester Furniture complaints should be directed to their team directly. You can find contact details for Rochester Furniture above. is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Rochester Furniture. Discuss the issues you have had with Rochester Furniture and work with their customer service team to find a resolution.

Rochester Furniture Complaints & Reviews

Nov 26, 2019

Rochester Furniture — lounge suite

I swear after spending all my savings at the Nelspruit branch store was the worst mistake I've made in...

Oct 07, 2019

Rochester Furniture — refund not received / unethical behaviour

I purchased a dining suit from Boksburg. My first question to the salesman Sizwe was..." PLEASE do NOT send...

Oct 05, 2019

Rochester Furniture — service rendered by one of the rochester (park meadows) employees.

I visited the Rochester (Park Meadows) on Sunday 24 September 2019 where I was assisted by a male employee, I...

Rochester Furnituresealy king xl bed

I purchased a bed at Rochester Thavhani mall Thohoyandou on the 29th August 2019 and the lady Nesta said the bed take 6-8 weeks. Today on the 2nd of October 2019 I went to check how far is the order knowing very well that next week it will be delivered. She showed me on the system clearly showing that she only ordered the bed yesterday the 1st of October and she then said it will take 6-8 weeks which was not what she said initially. I'm disappointed at the service and lack of communication and communication to me as a customer.
Will like to know how do I cancel the order since I'm not even sure when will I get the bed as she too cnt tell me..

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    Sep 20, 2019

    Rochester Furniture — after sale service

    Been battling for more than two months to get my couch fixed and back to me with no luck. 6 appointments made...

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    Jun 06, 2019

    Rochester Furniture — bad service

    Home >> General >> Rochester Complaints - Bad service and unethical manner Company Name ...

    Jan 21, 2019

    Rochester Furniture / Pepkor Trading — rejection of warranty of items purchased

    Good day, Today I ask for assistance, as I am of the opinion that the retail store (Rochester [protected]@Reds) i...

    Rochester Furniture / Pepkor Trading — beds

    Absolutely shocking customer service and product. Bought a new bed frame in April, after 6 weeks the base...

    Rochester Furniture / Pepkor Trading — bad service and delivery

    I purchased and paid for my aspen bed on the 12 September from the fourways crossing branch. Assured I would...


    Rochester Furniture — after sales

    I purchased 3 beds from the branch at mall @ carnival about a month ago and I was told to collect it at their...

    Rochester Furniture / Pepkor Tradingservice from witbank branch

    On 02.06.2018 I purchased a King size bed cash. The sales consultant was Vanessa. Cash sales order: 3240771
    She said we will have the bed Wednesday 06.06.2018 we did not get the bed up until today. When Ibohine the branch they can not tell me when I will receive the bed or why I did not receive it. Winston the manager did nit help me or get back to me to follow up. I spoke to another sales person today, he only placed the order today on the 20.02.2018
    This is unacceptable the bed should have been ordered when the purchase was made. The service is extremely poor I have even been phoning the warehouse myself to find out about stock sincd the staff don't follow up
    I will never butmy from Rochester again and I will never recommend Rochester to anyone

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      Rochester Furniture / Pepkor Tradingbad service delivery

      rochester furniture
      rochester furniture contacts & information
      posted: jan 9, 2018 by debbie botha
      lounge and dinning room suite with tv stand
      complaint rating: 0 % with 1 votes
      contact information:
      boksburg, south africa
      I purchased the above items at rochester branch boksburg on saturday 6th january, today is 9 january still no delivery made. this is a r30 000 cash order!!!
      excuse is their warehouse is off line and they cannot despatch the items.
      I was offered the stock from the floor as a solution to the delay in delivery. if I wanted demo stock then I would have purchased their demo stock!!!
      I am appalled by going on line now and seeing all the complaints about this company and will never recommend this store to anybody!!!
      talking to the manager zane does not help the matter at all and the saleslady jacqueline is also all salesman talk.
      my order no is 2876079.
      who does a customer complain to without having to send emails direct.
      this service is [censor] and unacceptable!!!
      any one wanting to purchase from rochester should rethink their decision, it's not worth the buy!!!

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        Rochester Furniture — more than a month later order still not delivered

        I bought a cordoba headboard and bed on the 25th of November for cash at the Northgate branch and up till...


        Rochester Furniture — bad service delivery

        Good day... Purchase Mombasa Lounge Suite 25 November 2017 Rochester Park View Order number: 2748845 To...


        Rochester Furnitureside table that is still not delivered

        good day
        I bought side table in July along with other furniture. I have never seen such horrible service from a shop as I did with Rochester. I bought these items from Rochester wonder park and a man called Charles was the one who assisted me. Our delivery venues were mixed up and we only received the last couch 2 months later after calling so many times and going to the shop so many times. A side table is still outstanding and it was bought for more than R2000. the one that was delivered to our house was old and had so many scratches on it. They came to collect it after a very long time. then its been 2 months since then, no table to show for the money that we paid. I have been going to the shop so many times since the table was collected. I even spoke to the manager ones and it just seems no one is willing to assist me, they don't even want to refund us the money that we paid for it including the delivery fee paid

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          Rochester Furniture — terrible service from the strubensvalley branch

          My husband and I applied for the Contempo bedroom suite. After lots of promises, I was advised that the set...


          Rochester Furniture — bad service and no delivery of furniture

          I bought furniture CASH on Saturday, 30 September 2017 at Rochester Furniture (Thavhani mall) and till today...

          Rochester Furniture — special order lounge suite - non delivery

          The service at Polokwane Rochester is appalling. I now understand why there is no landline or 0800 number...


          Rochester Furniture — cambridge chair

          I am so disappointed at the service that was given to me and my husband by Rochester in Southgate. We bought...

          Rochester Furniture — bad quality and poor service

          On the 17th of Jun 2017 I bought the Mykonos couch from Rochester, New Market, I paid in full for the couch ...

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