eBay review: Ebay lied and broke their promise. I won't do business with them ever again.

In October of 2024 I purchased 2 Milwaukee batteries and the Ebay Ad stated that there was a 10 year warranty with the batteries. Less than a year later, the batteries stopped working. I contacted the Ebay seller (through Ebay) and requested they be replaced under warrantee. I got no response from the seller. I waited a couple of days and messaged the seller again, but still no response. I then called Ebay for support and was asked to send one more message to the seller, so I did. A day or two later, I contacted Ebay again (via phone) and explained the situation. The Ebay rep stated that they could see my messages and then said they would take steps to discipline the seller and that Ebay would refund me directly. I waited about 6 weeks and never received the refund, so I called Ebay again. This time the representative stated that I needed to deal directly with the seller and that Ebay would not be refunding me the money that they had promised. I explained the situation and that Ebay had stated that they would directly refund me, but the rep repeated that there was nothing more that Ebay would do. I have now canceled my Ebay account and will never do business with them again.