ZenMarket
reviews and complaints

I don't normally go out of my way to write a bad review, however, my experience with Zen has been very poor and i am deeply unsatisfied by the lack of help and support regarding an issue over my Trading cards going missing. The agents don't listen and often copy & paste the same response, its so poor. They have also ignored my request for my case to be escalated to management and each agent contradict each other.

On the 10th January, my parcel stopped tracking. I gave it several days then contacting Zen, explaining the above. There agent told me to contact UK Royal Mail and report it (which i did), and that Zen would also contact JapanPost in another couple of weeks, as they have to wait a bit longer.

I waited, heard nothing so reached out to them as it had now been 4 weeks, after i complained i was told by an agent called MIA they would now contact JapanPost and start an investigation to try and track down my missing parcel.

Mia "We appreciate that you have taken action to launch a claim with Royal Mail.

We have forwarded the issue to our team and we have contacted Japan Post to launch an investigation."

So yesterday after another 3 weeks since Mia replied, I've had no update, no contact from Zenmarket whatsoever, so i reached out to them AGAIN asking for an update, if they had heard anything from JapanPost etc and that I'm not happy my the lack of support and i would like my situation to be escalated to management.

An agent called ASMA replied, basically ignored everything i asked, ignored my requests and it was clear she didn't properly read my message.

Asma reply:

"Unfortunately, ZenMarket is unable to expedite the process nor inquire the status of your parcel from our side.

We ask that you contact your local post office Royal Mail directly regarding the whereabouts of your parcel. (I've told them i already done this)

If it has not reached your destination after 60 days since the day of shipment, please contact us again and we will initiate an investigation for compensation."

This is completely different to what Mia said 3 weeks earlier, i had already told MIA 3 weeks ago i had contacted royal mail, where was the investigation?

Zen agent Asma didn't even check to see what Mia the previous agent had said, which was they were apparently doing an investigation (JapanPost) 3 weeks earlier.

Asma, just copied and pasted from 6 weeks ago.

This level of support is horrendous, i will be taking this further and spreading the word about these cowboys.

I've been using Zenmarket for a while now, and I gotta say, it's been a lifesaver. I'm a big fan of Japanese video games and anime, and I've been able to find some really cool stuff on YahuOku thanks to Zenmarket.

Adding funds to my account is a breeze, and I love that I can bid on auctions at the last minute without worrying about payment issues. Plus, the shipping is super fast - I usually get my items within a week of ordering. And let me tell you, they really know how to pack things up. I've never had anything arrive damaged or broken.

But what really sets Zenmarket apart is their customer service. They're always quick to respond to any questions or concerns I have, and they're just really friendly and helpful overall. It's nice to know that I can rely on them if anything goes wrong.

Overall, I would definitely recommend Zenmarket to anyone looking to buy stuff from Japan. It's easy, fast, and reliable - what more could you want?

Yo, listen up folks. I gotta warn ya about this company called ZenMarket. They ain't honest, man. Lemme tell ya what happened. So, I bought a trading card for my son, right? They advertised the shipping to be like 2 bucks or so. But when I got the bill, it was over 20 bucks! And get this, the card was worth less than 10 bucks! I was like, what the heck, man? So, I tried to cancel the order. But guess what? They charged me a cancellation fee that was the same as the cost of the card! And on top of that, they charged me some other fees that I ain't even aware of yet. And get this, they still want me to pay for the shipping costs of an item that they already charged me to cancel! And get this, the shipping cost is almost three times the value of the item! Can you believe that? If I pay everything they ask, I'll have bought the item twice and paid more than twice that for shipping and some other fee! Man, stay away from this company if you don't wanna lose your hard-earned cash.

So, I recently gave ZenMarket a try and I have to say, I'm not too thrilled with the experience. I mean, I really wanted to like them, but unfortunately, my purchase wasn't safe with them at all. It was actually really unsafe, which is a huge bummer.

Here's the deal: normally, if you buy something on Yahoo Auction and it doesn't get delivered within a week, you have five days to request a refund. Seems pretty straightforward, right? Well, not with ZenMarket. They don't seem to care whether your item gets delivered or not, which means they won't request a refund for you.

Let me give you an example. I made a purchase on Yahoo Japan on October 20th. By October 30th, I hadn't received any shipping information, so I decided to ask ZenMarket about it. Turns out, the item hadn't been shipped yet. At that point, I probably should have asked for a refund, but I figured I'd wait a little longer.

Fast forward to November 10th. ZenMarket finally got back to me and told me that they had been ghosted by the seller. So, not only did I not get my item, but I was also out $250. And ZenMarket couldn't help me at all.

So, all in all, I would definitely recommend using someone else if you want to make sure you're protected in case of non-delivery. Don't believe ZenMarket when they say it's impossible to get a refund - it's definitely not. Save yourself the headache and go with someone else.

I may edit this review later depending on how things turn out, but for now, I'm not too impressed with ZenMarket.

I'm a big fan of Japanese culture and music, and living in Peru, it's tough to find the things I love. I used to struggle to buy directly from Amazon Japan or Yahoo! Shopping Japan, but then I discovered ZenMarket. This website has been a lifesaver for me! They can order items on my behalf from so many Japanese online shops, and their service commission fee is only around 3 dollars per item.

All the items I buy go to their warehouse in Japan, and then they ship them to me. There are several shipping methods to choose from, but lately, I've been using the surface method (by ship). It takes longer, but it's very cheap if you buy a lot of stuff. I've never had any problems with the packages, and their customer service is the best. They all speak English and reply very quickly.

I highly recommend ZenMarket to anyone who loves Japanese culture and music. It's so easy to use, and their service is top-notch. I'm so glad I found this website!

Zenmarket is a company that I had high hopes for, but unfortunately, my experience with them was not a positive one. I had put together a shipment that was quite expensive, and it included a small bag of candy. When I was packaging the parcel on their website, I did not see any mention of food restrictions on the shipping page. I was able to pay for shipping with courier service without any issues. However, I received an email later on stating that shipping food was not allowed, and I would have to pay an additional 1000 yen to repackage and reship my item without the candy.

I was extremely disappointed with this turn of events. Why did Zenmarket wait until after I had paid and assembled my package to inform me that food was not allowed? It seems like a sneaky and deceiving tactic to me. Furthermore, why would their system allow someone to purchase shipping through courier with food in the package, knowing that it is not allowed? It just doesn't make sense.

The rule about food restrictions is only mentioned once on their website, and it is in a very hidden help section. I think this is a major flaw in their system, and it is something that they need to address. It is not fair to customers to be charged extra fees after they have already paid for shipping.

Overall, I would advise people to avoid Zenmarket at all costs. Their sneaky tactics and lack of transparency are not worth the risk. There are plenty of other companies out there that offer similar services without the added stress and frustration.

This is my first time using a service like ZenMarket and I have to say, I'm not impressed. The first issue I encountered was the amount of time it took for my package to be packed. It was almost two weeks before my items were ready to be shipped. I understand that they have other customers to attend to, but it was still frustrating to wait that long.

To make matters worse, the shipping cost was more expensive than the items themselves! I was hoping to save money by buying items from Japan through ZenMarket, but with shipping costs like that, I might as well have just bought them in the U.S. Instead. The total cost of shipping was 6,600 Yen, which is outrageous considering the items were only worth 4,830 Yen in total.

I've seen a lot of people recommend ZenMarket for Yahoo! Auctions and other similar sites, but I can only speak for my experience with Amazon items. In my opinion, this is a terrible service. I wish I had done more research before using it. I've heard that Buyee is a better option, so I'll be trying them out next time.

Overall, I would rate ZenMarket a 2/10. The only reason I'm giving them a 2 instead of a 0 is because the item prices were relatively low. However, the high shipping costs and long wait time make this service not worth it in my opinion.

I gotta say, I've had a pretty good experience with ZenMarket. I was reading through some of the reviews on here and I don't really get where some of these people are coming from. I mean, sure, there were some rough patches during the height of COVID, but I've been using them since 2021 and haven't had any major issues.

Some folks are complaining about the shipping fees, but honestly, that's just how it goes with international shipping. Different carriers have different ways of calculating their prices - some focus on weight, while others care more about the size of the package. It's just the way of the world.

One thing that people need to keep in mind is that ZenMarket is a proxy service, not a forwarding service. There's a difference, and it's worth looking up if you're not familiar with it.

The one real issue I've had with ZenMarket is that the exchange rates for converting money into yen can be a bit wonky. Even with the deposit fee factored in, you might end up paying more than you were expecting. It's not a huge deal, but it's worth keeping in mind.

At the end of the day, I think a lot of people only bother leaving reviews when they're unhappy with a service. If you've had a good experience with ZenMarket, you might not feel the need to say anything. But if something goes wrong, you're more likely to speak up. So take some of these negative reviews with a grain of salt - your mileage may vary.

The whole process of using ZenMarket was quite confusing and complicated. I found myself needing their permission for every purchase I wanted to make, and it took over 24 hours to get their approval. Unfortunately, this caused me to miss out on some items that I really wanted because it took too long to get the green light from ZenMarket.

Another issue I had was with their 'shipping cost calculator'. This tool was completely useless unless you could predict the size of the box. Unfortunately, you only find out the size and weight of the box once you've made the purchase, and by then, it's too late to go back. If you cancel your order, you have to pay $10 per item plus whatever fees the original seller charges for shipping and handling. I had five items in my order, so if I wanted to cancel, I would have had to pay at least $50 in fees.

I used the calculator based on the weight of the items (the only information you have before paying), and it estimated that shipping would cost around $30. This was a little pricey, but I was okay with it. However, when I received my package, the shipping cost was actually $50. I also had to pay for shipping within Japan, which was unacceptable because I knew that the website I used to purchase the items offered free shipping within Japan.

In total, my package was worth $55, but I ended up paying $25 in fees to ZenMarket and $50 in shipping fees to FedEx. A month later, I received a letter from FedEx stating that I had to pay an additional $20 in customs fees. This meant that I spent a total of $150 on a package that was only worth $55.

Overall, I would not recommend using ZenMarket. It's just not worth the hassle and extra fees. If you're desperate for a specific item, I would suggest checking eBay or Amazon Japan instead.

So, I have a story to tell you. I ordered a limited edition lottery item for my birthday from ZenMarket, which was priced at around 700 USD. Unfortunately, the item ended up being declared lost. Now, I don't blame ZenMarket for this, as it wasn't their fault. However, I do have a problem with how they are handling my refund.

I decided to call the shipping company to ask if ZenMarket had taken the necessary steps to open up a claim for my lost package. To my surprise, the shipping company informed me that there was nothing generated on their end for my package. They advised me to urge the shipper to start the process so that I could receive my refund, as it supposedly wasn't too long of a process.

So, I did exactly what they told me to do. However, when I contacted ZenMarket, they gave me attitude about how I had been informed that nothing was generated yet. They gave me a date when they supposedly started the process, but completely ignored my request for a case number or some sort of proof that the process had actually been started. This was after being told directly from the shipping company that there was nothing generated for my tracking number.

Now, I understand that the package being lost is not ZenMarket's fault. However, I am realizing that their customer service isn't that great. It's been months since I ordered the item, and that's a decent chunk of money to just lose, especially for something that can't be purchased again. I just want to know for sure that I'll get my money back, but at this point, I'm feeling like they're just going to string me along and hold the other small packages I have with them hostage.

After reading reviews of others with lost packages and experiencing the customer service attitude myself, I am 100% not using this service again. The customer service is leaving a bad taste in my mouth. I've used many different proxies before, and I've never seen customer service anything like this. The lack of information and communication about the issue on their end, in combination with their attitude, is just unacceptable.

In conclusion, I'll pass on using ZenMarket again.

I recently had an experience with ZenMarket that left me feeling quite disappointed. I had asked for several fake reviews to be investigated and they were eventually removed, which was a relief. However, my opinion of the company quickly changed when I noticed that between May 22nd and May 26th, a total of 22 new 4-5 star reviews appeared on their site. This seemed quite suspicious to me, especially since they had only received 39 reviews over the course of several years prior to this sudden influx.

Before May 22nd, ZenMarket had a total rating of 2.5 stars, which indicated that customers were generally unhappy with their services. However, after the new reviews were posted, their rating jumped up to 3.9 stars, which suggested that customers were now much happier with their experiences. I found this sudden change to be quite concerning, especially since it seemed to happen so quickly.

Upon further investigation, I discovered that some of the reviews on ZenMarket's site were identical to reviews posted on other review sites, such as Trustpilot. This made me wonder if the company was fabricating positive reviews in order to boost their ratings. Additionally, I had a few bad experiences with ZenMarket myself, including three deliveries with broken electronics, one of which caught fire. When I contacted ZenMarket about these issues, they blamed the shipping companies and refused to take responsibility for the damage.

I also found that ZenMarket's packing was quite poor, which may have contributed to the damage that occurred during shipping. When I tried to contact the CEO, Andriy Naumov, I was given a pre-written response that didn't address my concerns. I also noticed that ZenMarket had blocked me from all activity other than messaging, which seemed quite unfair.

Overall, I would not recommend ZenMarket to anyone looking for a reliable and trustworthy shipping service. While they may have some positive reviews, I believe that their practices are quite questionable and that they do not take responsibility for their mistakes. If you're looking for a better alternative, I would suggest checking out FromJapan instead.

I have not requested the shipment that I just received a notice about from March 8th!. I do not want this product and I will not pay for this item if you send it. I did not request the order. If this was an automatic renewal or something like that I do not do automatic renewals on anything. So please contact me regarding this odd message I received from your company stating a shipment for #ZenMarket9819 is on the way. I REPEAT I DID NOT REQUEST THIS :(

Maybe you have me mixed up with a different person. My email is [protected]@yahoo.com so please contact me ASAP in order to resolve this mistake.

I'm very upset that this has happened and want a resolution ASAP...

ZenMarket used to be a great proxy business for buying items from Japan, but since Covid19 hit, they have become the worst. Currently, your items can get stuck for over a month, and they don't seem to care about it. If you want a more reliable proxy service, I suggest using Buyee instead. They are based in Tokyo, not Osaka, and they don't have any delays. Save yourself the headache and avoid ZenMarket.

So, I was really excited to preorder a figurine and a mascot from ZenMarket. The figurine wasn't going to be released until next year, but the mascot was available right away. I made sure to specify that I wanted both items shipped together when the figurine was released.

Fast forward a year later, and I log into my account to find that I have a negative balance and the mascot is nowhere to be found. I was really confused and frustrated because I had clearly stated my shipping preferences.

I reached out to customer service and they told me that the mascot had been discarded because it had been in their warehouse for too long. I was so upset because I had paid for that item and now it was gone.

To make matters worse, I had to pay the negative balance in order to get the figurine shipped. It was a really frustrating experience and I don't recommend using ZenMarket. It's just not worth the hassle and potential loss of items.

I wouldn't recommend using ZenMarket. They might deceive you. I bought some things and waited for the package for a couple of weeks. However, they told me they couldn't send them to the United States, even though they didn't say anything about it when I made the purchase. The fee for canceling was twice as much as what I paid, which I think is against the law, but they didn't modify their policy. In the end, they proposed getting rid of all the items! Who would agree to that? This is a true story that happened to me in June of 2020.

I ain't never gonna use ZenMarket again! I ordered a beyblade toy on Sept 1 and it's still not here. I'm so mad they suspended my account just because I opened a dispute about my purchase. I paid over $100 for this thing and now they won't let me cancel my order. Instead, they keep charging me for storage fees! Their customer service is the worst I've ever experienced. I tried to leave a review on their site but they won't let me. All the reviews on there are fake anyway. Don't trust them! They'll just rip you off like they did to me. I can't believe I lost $100 on this.

I recently used ZenMarket to purchase some items from Japan and unfortunately, I had a few issues with their service. Firstly, when I input my full address, the system only captured my postal code and phone number. This resulted in me being charged SGD 21.40 for processing an incomplete address. I was quite frustrated with this as I had provided all the necessary information and it was not my fault that the system did not capture it correctly. When I approached ZenMarket about this issue, they refused to admit fault and did not offer any solution to rectify the situation.

Another issue I faced was with my balance in ZenMarket. I wanted to withdraw my funds but was told that payments beyond 180 days cannot be withdrawn. This was quite frustrating as I had more than 7000 yen in my account and was not able to access it. I was really angry about this as I felt that it was unfair to hold onto my money for such a long period of time.

If it wasn't for the fact that I had already topped up money to ZenMarket, I would have used Buyee instead. The reason why I topped up my account was because I wanted to make a pre-order for an item. However, after making the payment, I was informed that the order could not be placed. This was quite disappointing as I had already paid for the item and was looking forward to receiving it.

Overall, my experience with ZenMarket was not great. While I appreciate that there may be some issues with any service, I felt that the way they handled my concerns was not satisfactory. I hope that they can improve their customer service and address these issues in the future.

I gotta say, I had a pretty rough experience with ZenMarket. I was stoked to get my hands on some sweet electronic goods, so I placed an order with them. But when my package arrived, I was shocked to find that it was packed with nearly 4Kg of material. Like, what the heck? That doesn't seem right to me.

To make matters worse, there was no mention of their packing process on their website. So, when I tried to change the shipping method, they hit me with a repackage fee. Not cool, man.

And don't even get me started on trying to communicate with them. It was a total nightmare. They only replied to my messages once or twice a day, and their answers were super vague. I mean, come on. I just wanted some clear communication.

Honestly, I think their whole strategy is to charge customers high shipping fees and repackaging fees. It's like they're trying to squeeze every penny out of us. Not cool, ZenMarket. Not cool at all.

I recently had an experience with ZenMarket and overall, it was a decent experience. However, I did run into an issue with the shipping cost that left me feeling a bit frustrated.

I had purchased an item for $7 and waited patiently for ZenMarket to buy and receive the item, which took about 7 days in total. Once they had the item, it took an additional 3 days for them to pack it up and prepare it for shipping.

Before I decided to make another purchase with ZenMarket, I wanted to check the shipping cost to make sure it was reasonable. I used a shipping calculator and it estimated that my shipping fee would be around $5. However, when I received the shipping fee on the ZenMarket website, it was $14.

I was confused and frustrated by this sudden increase in shipping cost. If my item was only $7 and the estimated shipping fee was $5, why was I being charged double the price of my item for shipping?

Overall, I would caution others to be aware of the shipping costs when using ZenMarket. While the items themselves may be cheaper, the shipping fees can quickly add up and make the overall cost much higher than expected.

ZenMarket is a website that allows you to purchase items from Japanese online stores and have them shipped to your home country. At first glance, everything seems to be going well, until something goes wrong. For example, the seller may send you a completely different item than what was listed on the website. This can be frustrating and disappointing, especially if you were really looking forward to receiving the item you ordered.

Unfortunately, ZenMarket doesn't seem to be very helpful when it comes to resolving these types of issues. They won't do anything about it, and they even charge you a fee to dispose of the incorrect item with no reimbursement whatsoever. This can be quite frustrating, especially if you feel like you've been scammed.

To make matters worse, ZenMarket refuses to report the sellers who are responsible for these types of issues. They claim that it will hurt their business, which means they won't be able to profit from others being scammed. This is a disappointing attitude, as it seems like they care more about making money than helping their customers.

In fact, one seller that I purchased from relisted the identical item with the same pictures and description just days after I received the incorrect item. It was clear that they were trying to deceive other customers, but ZenMarket just shrugged their shoulders and didn't do anything about it.

Overall, it seems like ZenMarket is more interested in taking their commission and making more money than actually helping their customers. This can be frustrating and disappointing, especially if you've had a bad experience with them. If you're considering using ZenMarket, it's important to keep these issues in mind and be prepared for the possibility of something going wrong.

I've had a few experiences with Zenmarket and I must say, it's been a bit of a mixed bag. One of the main issues I've encountered is with calculating shipping costs. If the seller doesn't provide an approximate weight, it can be quite difficult to know exactly how much it will cost until the item is actually ordered. And let me tell you, it can be quite a nasty surprise if the item ends up being heavier than you anticipated.

For example, I once purchased a toy car for $80 and thought the shipping cost wouldn't be too bad. But when it came time to pay, the final shipping cost ended up being over AUS$200! That's more than the toy itself! Needless to say, I was pretty shocked and decided to cancel the order. But then I found out that there was a cancellation fee of 2000yen and since the seller refused to refund me, I ended up losing AUS$80. And to add insult to injury, I was also told that I had to pay a disposable fee of 1500yen! So in total, I lost AUS$150 for absolutely nothing.

Now, I'm not saying that Zenmarket is a terrible place to shop. They do have a lot of great products and their customer service is generally pretty good. But if you're not careful, you can end up losing a lot of money. So my advice would be to make sure you have a good idea of the shipping costs before you make any purchases. And if you do need to cancel an order, be prepared to pay some fees.

Overall, I would say that Zenmarket is a decent option for buying products from Japan. But just be aware of the potential pitfalls and make sure you're prepared to deal with them if they arise.

Let me tell you about my experience with ZenMarket. I was excited to find a collectible item on their website and quickly made the purchase. However, after receiving the item, I noticed that it was not the same as the one listed on the website. I immediately contacted ZenMarket and requested some photos of the item. The pictures confirmed my suspicions and I asked for a refund.

Unfortunately, ZenMarket refused to refund my money and their customer service was extremely unprofessional. The managers were rude and often gave nonsensical answers to my queries. They refused to take responsibility for any issues and constantly blamed me for the problem.

I spent a month trying to communicate with their customer service team, but to no avail. ZenMarket simply refused to help me and I was left with nothing but a sense of frustration and anger. It's clear to me that they stole my money and I would never recommend them to anyone.

Overall, my experience with ZenMarket was a nightmare. Their customer service was terrible and they refused to take responsibility for their mistakes. If you're thinking about using their services, I would strongly advise against it. Save yourself the headache and find a more reputable company to do business with.