ZenMarket

I don't normally go out of my way to write a bad review, however, my experience with Zen has been very poor and i am deeply unsatisfied by the lack of help and support regarding an issue over my Trading cards going missing. The agents don't listen and often copy & paste the same response, its so poor. They have also ignored my request for my case to be escalated to management and each agent contradict each other.

On the 10th January, my parcel stopped tracking. I gave it several days then contacting Zen, explaining the above. There agent told me to contact UK Royal Mail and report it (which i did), and that Zen would also contact JapanPost in another couple of weeks, as they have to wait a bit longer.

I waited, heard nothing so reached out to them as it had now been 4 weeks, after i complained i was told by an agent called MIA they would now contact JapanPost and start an investigation to try and track down my missing parcel.

Mia "We appreciate that you have taken action to launch a claim with Royal Mail.

We have forwarded the issue to our team and we have contacted Japan Post to launch an investigation."

So yesterday after another 3 weeks since Mia replied, I've had no update, no contact from Zenmarket whatsoever, so i reached out to them AGAIN asking for an update, if they had heard anything from JapanPost etc and that I'm not happy my the lack of support and i would like my situation to be escalated to management.

An agent called ASMA replied, basically ignored everything i asked, ignored my requests and it was clear she didn't properly read my message.

Asma reply:

"Unfortunately, ZenMarket is unable to expedite the process nor inquire the status of your parcel from our side.

We ask that you contact your local post office Royal Mail directly regarding the whereabouts of your parcel. (I've told them i already done this)

If it has not reached your destination after 60 days since the day of shipment, please contact us again and we will initiate an investigation for compensation."

This is completely different to what Mia said 3 weeks earlier, i had already told MIA 3 weeks ago i had contacted royal mail, where was the investigation?

Zen agent Asma didn't even check to see what Mia the previous agent had said, which was they were apparently doing an investigation (JapanPost) 3 weeks earlier.

Asma, just copied and pasted from 6 weeks ago.

This level of support is horrendous, i will be taking this further and spreading the word about these cowboys.

I have not requested the shipment that I just received a notice about from March 8th!. I do not want this product and I will not pay for this item if you send it. I did not request the order. If this was an automatic renewal or something like that I do not do automatic renewals on anything. So please contact me regarding this odd message I received from your company stating a shipment for #ZenMarket9819 is on the way. I REPEAT I DID NOT REQUEST THIS :(

Maybe you have me mixed up with a different person. My email is [protected]@yahoo.com so please contact me ASAP in order to resolve this mistake.

I'm very upset that this has happened and want a resolution ASAP...

ZenMarket used to be a great proxy business for buying items from Japan, but since Covid19 hit, they have become the worst. Currently, your items can get stuck for over a month, and they don't seem to care about it. If you want a more reliable proxy service, I suggest using Buyee instead. They are based in Tokyo, not Osaka, and they don't have any delays. Save yourself the headache and avoid ZenMarket.

So, I was really excited to preorder a figurine and a mascot from ZenMarket. The figurine wasn't going to be released until next year, but the mascot was available right away. I made sure to specify that I wanted both items shipped together when the figurine was released.

Fast forward a year later, and I log into my account to find that I have a negative balance and the mascot is nowhere to be found. I was really confused and frustrated because I had clearly stated my shipping preferences.

I reached out to customer service and they told me that the mascot had been discarded because it had been in their warehouse for too long. I was so upset because I had paid for that item and now it was gone.

To make matters worse, I had to pay the negative balance in order to get the figurine shipped. It was a really frustrating experience and I don't recommend using ZenMarket. It's just not worth the hassle and potential loss of items.

I wouldn't recommend using ZenMarket. They might deceive you. I bought some things and waited for the package for a couple of weeks. However, they told me they couldn't send them to the United States, even though they didn't say anything about it when I made the purchase. The fee for canceling was twice as much as what I paid, which I think is against the law, but they didn't modify their policy. In the end, they proposed getting rid of all the items! Who would agree to that? This is a true story that happened to me in June of 2020.

I ain't never gonna use ZenMarket again! I ordered a beyblade toy on Sept 1 and it's still not here. I'm so mad they suspended my account just because I opened a dispute about my purchase. I paid over $100 for this thing and now they won't let me cancel my order. Instead, they keep charging me for storage fees! Their customer service is the worst I've ever experienced. I tried to leave a review on their site but they won't let me. All the reviews on there are fake anyway. Don't trust them! They'll just rip you off like they did to me. I can't believe I lost $100 on this.

I recently used ZenMarket to purchase some items from Japan and unfortunately, I had a few issues with their service. Firstly, when I input my full address, the system only captured my postal code and phone number. This resulted in me being charged SGD 21.40 for processing an incomplete address. I was quite frustrated with this as I had provided all the necessary information and it was not my fault that the system did not capture it correctly. When I approached ZenMarket about this issue, they refused to admit fault and did not offer any solution to rectify the situation.

Another issue I faced was with my balance in ZenMarket. I wanted to withdraw my funds but was told that payments beyond 180 days cannot be withdrawn. This was quite frustrating as I had more than 7000 yen in my account and was not able to access it. I was really angry about this as I felt that it was unfair to hold onto my money for such a long period of time.

If it wasn't for the fact that I had already topped up money to ZenMarket, I would have used Buyee instead. The reason why I topped up my account was because I wanted to make a pre-order for an item. However, after making the payment, I was informed that the order could not be placed. This was quite disappointing as I had already paid for the item and was looking forward to receiving it.

Overall, my experience with ZenMarket was not great. While I appreciate that there may be some issues with any service, I felt that the way they handled my concerns was not satisfactory. I hope that they can improve their customer service and address these issues in the future.

I gotta say, I had a pretty rough experience with ZenMarket. I was stoked to get my hands on some sweet electronic goods, so I placed an order with them. But when my package arrived, I was shocked to find that it was packed with nearly 4Kg of material. Like, what the heck? That doesn't seem right to me.

To make matters worse, there was no mention of their packing process on their website. So, when I tried to change the shipping method, they hit me with a repackage fee. Not cool, man.

And don't even get me started on trying to communicate with them. It was a total nightmare. They only replied to my messages once or twice a day, and their answers were super vague. I mean, come on. I just wanted some clear communication.

Honestly, I think their whole strategy is to charge customers high shipping fees and repackaging fees. It's like they're trying to squeeze every penny out of us. Not cool, ZenMarket. Not cool at all.

I recently had an experience with ZenMarket and overall, it was a decent experience. However, I did run into an issue with the shipping cost that left me feeling a bit frustrated.

I had purchased an item for $7 and waited patiently for ZenMarket to buy and receive the item, which took about 7 days in total. Once they had the item, it took an additional 3 days for them to pack it up and prepare it for shipping.

Before I decided to make another purchase with ZenMarket, I wanted to check the shipping cost to make sure it was reasonable. I used a shipping calculator and it estimated that my shipping fee would be around $5. However, when I received the shipping fee on the ZenMarket website, it was $14.

I was confused and frustrated by this sudden increase in shipping cost. If my item was only $7 and the estimated shipping fee was $5, why was I being charged double the price of my item for shipping?

Overall, I would caution others to be aware of the shipping costs when using ZenMarket. While the items themselves may be cheaper, the shipping fees can quickly add up and make the overall cost much higher than expected.

ZenMarket is a website that allows you to purchase items from Japanese online stores and have them shipped to your home country. At first glance, everything seems to be going well, until something goes wrong. For example, the seller may send you a completely different item than what was listed on the website. This can be frustrating and disappointing, especially if you were really looking forward to receiving the item you ordered.

Unfortunately, ZenMarket doesn't seem to be very helpful when it comes to resolving these types of issues. They won't do anything about it, and they even charge you a fee to dispose of the incorrect item with no reimbursement whatsoever. This can be quite frustrating, especially if you feel like you've been scammed.

To make matters worse, ZenMarket refuses to report the sellers who are responsible for these types of issues. They claim that it will hurt their business, which means they won't be able to profit from others being scammed. This is a disappointing attitude, as it seems like they care more about making money than helping their customers.

In fact, one seller that I purchased from relisted the identical item with the same pictures and description just days after I received the incorrect item. It was clear that they were trying to deceive other customers, but ZenMarket just shrugged their shoulders and didn't do anything about it.

Overall, it seems like ZenMarket is more interested in taking their commission and making more money than actually helping their customers. This can be frustrating and disappointing, especially if you've had a bad experience with them. If you're considering using ZenMarket, it's important to keep these issues in mind and be prepared for the possibility of something going wrong.

I've had a few experiences with Zenmarket and I must say, it's been a bit of a mixed bag. One of the main issues I've encountered is with calculating shipping costs. If the seller doesn't provide an approximate weight, it can be quite difficult to know exactly how much it will cost until the item is actually ordered. And let me tell you, it can be quite a nasty surprise if the item ends up being heavier than you anticipated.

For example, I once purchased a toy car for $80 and thought the shipping cost wouldn't be too bad. But when it came time to pay, the final shipping cost ended up being over AUS$200! That's more than the toy itself! Needless to say, I was pretty shocked and decided to cancel the order. But then I found out that there was a cancellation fee of 2000yen and since the seller refused to refund me, I ended up losing AUS$80. And to add insult to injury, I was also told that I had to pay a disposable fee of 1500yen! So in total, I lost AUS$150 for absolutely nothing.

Now, I'm not saying that Zenmarket is a terrible place to shop. They do have a lot of great products and their customer service is generally pretty good. But if you're not careful, you can end up losing a lot of money. So my advice would be to make sure you have a good idea of the shipping costs before you make any purchases. And if you do need to cancel an order, be prepared to pay some fees.

Overall, I would say that Zenmarket is a decent option for buying products from Japan. But just be aware of the potential pitfalls and make sure you're prepared to deal with them if they arise.

Let me tell you about my experience with ZenMarket. I was excited to find a collectible item on their website and quickly made the purchase. However, after receiving the item, I noticed that it was not the same as the one listed on the website. I immediately contacted ZenMarket and requested some photos of the item. The pictures confirmed my suspicions and I asked for a refund.

Unfortunately, ZenMarket refused to refund my money and their customer service was extremely unprofessional. The managers were rude and often gave nonsensical answers to my queries. They refused to take responsibility for any issues and constantly blamed me for the problem.

I spent a month trying to communicate with their customer service team, but to no avail. ZenMarket simply refused to help me and I was left with nothing but a sense of frustration and anger. It's clear to me that they stole my money and I would never recommend them to anyone.

Overall, my experience with ZenMarket was a nightmare. Their customer service was terrible and they refused to take responsibility for their mistakes. If you're thinking about using their services, I would strongly advise against it. Save yourself the headache and find a more reputable company to do business with.