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The good, the bad, and the ugly - discover what customers are saying about Squaretrade

Welcome to our customer reviews and complaints page for Squaretrade. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Squaretrade.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Squaretrade's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Squaretrade, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Squaretrade. Your feedback is an important part of our community and will help others make informed decisions.

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3:49 am EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Walmart I bought a laptop from Walmart.com. The laptop was never refunded. I filed a claim with no resolution. Are you able to refund this order to me? I don’t remember getting a refund. The order number at Walmart.com is [protected]. It was purchased in June 2021. The plan at Square trade is [protected]. It was a Hewlit Packer Chromebook. Why was this claim id number closed?

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9:30 am EST
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Squaretrade Product Protection

I purchased a protection plan for 2 years for a tablet that has suddenly stopped working aftea year!r a little over ! I've tried for over 2 days to file a claim with no success; first the only password I've ever used was said to be incorrect or the authenication code took hours to be sent and when it did there was numerous ones and trying the lastest one sent it was said to be incorrect but after waiting an hour tried the last code which worked but only went to an 404 error page which looks like the home page but nothing works! Are these deliberate tactics to stop claimants from fileing a claim? Are they such blantant crooks?

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12:18 pm EDT
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Squaretrade Insurance

I have been paying on phone insurance with SquareTrade for about 3 years. I broke the screen on the phone so I filed a claim on the insurance. I was given a claim number and they assigned a local shop to do the repair. They said that the repair shop would email me the appointment date to bring the phone in. Said it may take up to a day the the repair shop to respond. After 10 days, I called the repair shop and they said that they did not receive the order from SquareTrade. Now I am unable to reach a phone representative to resolve the problem as I was told I must do by the Chat representative. The phone to customer support has been out of order for 3 days. No other way to communicate with them.

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10:34 pm EDT

Squaretrade your square trade warranty on my tv and remote.

I first called about a faulty Visio remote. Over the phone with a Squaretrade Tech it was determined the remote was bad and we would be sent a new remote. Weeks later we still hadn't received a remote so I called them. They said they didn't have that remote in their inventory so I should buy one myself and mail them the invoice to be reimbursed. I did what they asked and still have not gotten a check. We've had hours of phone time and emails going around in circles. This all started in mid May.
I have sent copies of original warranty plan, cash register receipts, and invoice for new remote. I am totally frustrated at this point and request my warranty charge refunded, $59.99 and my cost for having to go out and buy my own remote, $28.58.
I trust we can handle this matter in good faith.
Regards,
DRB

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10:03 am EDT
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Squaretrade the squaretrade does not respect your customers

I bought a dell laptop (model I14RN1818DBK I52430M) on 12/26/2011, at COMPUSA company, in Orlando, Florida. I also bought a 3-year SQUARETRADE warranty because they assured me it had international coverage.
My laptop has stopped working and I got in touch with Squaretrade, through its employee Brian ([protected]@squaretrade.com) to obtain the authorization to fix my laptop in Brazil. Nevertheless, the company did not find my record, as well, they asked me to send a copy of the purchase receipt, what has been done.
After more than a week, I have yet to receive any information of the company and my laptop is still broken.

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Update by Carlos Simões Lacerda Junoir
Sep 16, 2013 9:52 am EDT

I bought a dell laptop (model I14RN1818DBK I52430M) on 12/26/2011, at COMPUSA company, in Orlando, Florida. I also bought a 3-year SQUARETRADE warranty because they assured me it had international coverage.
My laptop has stopped working and I got in touch with Squaretrade, through its employee Brian (brian@squaretrade.com) to obtain the authorization to fix my laptop in Brazil. Nevertheless, the company did not find my record, as well, they asked me to send a copy of the purchase receipt, what has been done.
After more than a week, I have yet to receive any information of the company and my laptop is still broken.

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danielle catalan
sacramento, US
Dec 07, 2023 12:11 am EST

I am not getting any help with my warranty TV . I purchased a extended warranty through Square trade. I have called they give me the run around. They keep saying Amazon handles the TV issues and transfer me to amazon. Amazon says that square trade is responsible for fixing or replacing the TV. No one seems to know what to do.

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Regis young
Butler, US
Nov 28, 2023 2:16 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I have tried to call and cancel my coverage for our cell phones. We use AT&T and we got it through Sams club

Called7 times

Can not get it canceled

Number I am calling is [protected]

Cancel my coverage

Alice Nunes and Regis Young

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Namhui Kim
Killeen (BELL), US
Nov 19, 2023 10:07 pm EST

Filed the claim for broken lawn mower and approved the claim of $370.81 on 11-01-23(claim$[protected]) attempt to call 3 times to receive the E-gift card already but not successful yet

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