SquareTrade review: Power recliners

I have filed two claims for 2 recliners I purchased from NFM. These chairs have literally had different mechanical issues in less than a month from each other.
First claim [protected]) submitted on 5/21. I had a virtual visit from a repair company around 6/09 and my parts were ordered on 6/11. I was told it could take up to 12 weeks to get the parts.
Second claim [protected]) submitted on 6/16. I had another virtual visit on 7/03 and received an email within a few days that the parts were ordered. Again...it could take 12 weeks.
I've asked numerous times if they will just replace or pay for replacement furniture. I have a disabled husband and he's not able to use the recliners at this time.
Always told that my concerns have been escalated to a furniture team and i'll have an email response in 24-48 hours. I'm tired of the same canned response and same canned email.
I'm frustrated and have even reach out to NFM where I purchased the furniture. I would hope they would stop doing business with a warranty company that has such horrible customer service.