Reliance Communications
Reviews and Complaints

From Last week (i.e: from august 3rd 2008) till date the complain of login problem has not been solved inspite of regular complaining to the customer care service center. THE COMPANY is not at all interested with the consumer problem's. I suggest not to go for RELIANCE BROAD NET!

My reliance broadband is not working in from yesterday.

gharg sewa pratinidhi se rim mobail m 2 din se kyo bat nahi ho parahi h...mb.[protected]

yes, reliance broadband is a great cheater, the all the above problems also exist in my 75 kbps plan. They are the real fraud in bills also, every time they will add service tax. They are very irregular in their services and really telling never take this reliance in any mobile or net. They are the real cheaters.

I've been using Reliance Broadnet from past one and half months. If anybody is planning to go for Reliance Broadnet, then I suggest them think twice.
Some of the problems with Reliance Broadnet are
1. It has the worst customer care personnel. If you give a complaint, they will close the issue without calling/informing you.
2. I have 150 kbps plan. But, the maximum download speed I found til this date is 18 kbps and lowest was 248 bytes/sec(!). On an average it is 9-10 kbps.
3. There is a lot of collection issue.
4. If you call them, you will only these these two sentences : "Sorry for the inconvenience" and "It is your fault/problem/wish". They don't even have know to talk to others.
5. The technicians don't even how to load the driver software(incredible guys!).
6. Even if they don't give any service, they'll charge you the "service tax".

Whatever may be the issues, when it comes the billing, Reliance is very punctual. Now I come to know why these Ambani brothers are reach.:-)

I've been using Reliance Broadnet from past one and half months. If anybody is planning to go for Reliance Broadnet, then I suggest them think twice.
Some of the problems with Reliance Broadnet are
1. It has the worst customer care personnel. If you give a complaint, they will close the issue without calling/informing you.
2. I have 150 kbps plan. But, the maximum download speed I found til this date is 18 kbps and lowest was 248 bytes/sec(!). On an average it is 9-10 kbps.
3. There is a lot of collection issue.
4. If you call them, you will only these these two sentences : "Sorry for the inconvenience" and "It is your fault/problem/wish". They don't even have know to talk to others.
5. The technicians don't even how to load the driver software(incredible guys!).
6. Even if they don't give any service, they'll charge you the "service tax".

Whatever may be the issues, when it comes the billing, Reliance is very punctual. Now I come to know why these Ambani brothers are reach.:-)

Namaskaar Mera naam Rakesh Kumar Agrawal he.

Mai Reliance ka brodnet 75kbps connection ke liye 25/04/2008 ko 1000/-Rs. Pay kiye the. Aou delear ne 01/05/2008 ko conection diya he. Us din se internet 4 and 5 kbps ke speed se chal raha he. Maine lo speed compant darj karvai thi.
Complant - No 1. [protected], 1:30 pm.
Complant - No 2. [protected], 5:10 pm.
Complant - No 3. [protected], 7:45 pm.
Complant - No 4. [protected], 2:22 am.
Complant - No 5. [protected], 3:15 pm.
Complant - No 6. [protected], 8:05 pm.
kripa karke mera brodnet connection fast kare.

Dhanya vaad.
----------------
Rakesh kumar
[protected]
[protected].

dude.. the problem is mainly in their power supply
if you have a black box, check if the wan and run light are blinking n what color... their power supply of either your building router or area router is generally faulty and keeps giving frequent problems.

also if its a new router the problem starts after a month or two once the router has stayed on for that long and generated enough heat..
:)

ground service staff and employees can only do as much to attend to the call and replace the router / power supply which they efficiently do in a day's time..

my advice sine we know their infrastructure is unreliable, keep mtnl / bsnl / airtel whichever (ADSL) is in your area for backup so that you dont have a blackout

My service was terminated for not paying the bill in due date. I had paid the bill one day late after due date but my credtit limit was Rs7000. The reason behind not paying the bill was there were issues in bill as Reliance had charged me for what I was not supposed to pay. Know I have paid the bill but still they are not able to reactivate my connection. And the answer I get from there customer care is they will foward my complaint on URGENT basis to there concerned department. It is almost 8 days still they have not activated my connection inspite of payment of bill. And what is the defination of Urgent can you please explain?

Also I would request you to compensate for the losses, we are bearing because of your employee’s negligence.

I greatly appreciate your immediate and positive response.

Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Regards,

RCOMcare

just write a mail to the reliance chairman's office u will get a call within hours the add is < corporatecentre.customercare@relianceada.com >

Hi
Mo. No. [protected] My mobile is not responding for any call, Please start it immediately.
Thanks
Nitya Nand Singh

I was also trying several times in last few days to charge but web site was not loading in IE. Today I tried in Firefox and was able to recharge my account.

I'm experiencing problem accessing RelianceIndiaCall.com web site. This has been going on for a while. I can access other Indian web sites such as Times of India etc. I called Reliance India Call customer service and complained about access problem. But they could not provide any solution. Funny thing is I can ping their website from a command prompt but can not access their web page. I wonder if their web server is overloaded. It is surprizing and disconcerting to have problem with the web site associated with Reliance name. Even the quality of their web site is so poor, doesn't seem like coming from a world class company.

I have a continuous problems with"relianceindiacall" Log in page to recharge my existing account. I tried several times past last two weeks, & still I am unsuccessful to get that page. Please e-mail to me regarding this matter.I am a customer with Relianceindiacall since June 2006.

I take the above comments back. From my office network, Relianceindiacall.com *does* load with Firefox ! It seems to be an internet traffic routing problem between verizon business and reliance india communications. I have emailed the network administrators with more details, hopefully they can fix this issue soon. In the meanwhile, try accessing it from a different network.

Horrendous "support" for non-IE browsers!
We were experiencing the same problem with not being able to access the website for weeks and finally thought of digging out their customer service number from cached webpages - it is [protected].

After talking to one of their customer service representatives, it appears that they only support Internet Explorer or Netscape - if you are using a browser like Firefox or Safari (who does not use Firefox?), the website will not even load and it would appear to the end-user that the server is down. Which webmaster does not have the skills or common sense to return a simple page to the user and message saying "Please use IE 5.5 or higher"? Also they have all our email ids via which they send us promos, could they not send out a broadcast about this website limitation - it has worked in the past with firefox. In any case, we asked the agent to notify these basic issues to their web support team.

In this day and age, they MUST support Firefox since most US and Europe customers use such alternative browsers.

reliance india call a prepaid phone card to call India from many countries (I primarily use it from USA) has been down for 10 or more days and no clue what is happening.

Are they shutting down operations? or just being dumb lame idots :-). Well it is inconvenient and of course everyone knows there are others ;) to choose from

Whenever I go to Reliance office in Vasai Road West I always find several people who have complaints against Reliance. Many times even the staffs are least bothered about it. Most of the time they give excuse that the concerned person is not present or they have forwarded the complaint to the concerned department. But the complaint never seems to be solved.

I had disconnected my phone no. [protected] way back in May 2007 (TERMINATION NO.: 4994 9993) but I am yet to receive my due amount of Rs 500 + Rs 300 which I had paid extra before the cancellation of phone.

Rellince global call not working properly, call disconnecting without a ring, I have sent mail to customer care so many times, every time same reply like only like a copy past matter. is the customer care people are reading mail properly or not getting doubt, just simply replying update version . its already updated, but again same reply . they doing just replying like copy paste to the same answer to all.
Every month money deducting from card. There is no good service . I am going to cancel my subscription

Rellince global call not working properly, call disconnecting without a ring, I have sent mail to customer care so many times, every time same reply like only like a copy past matter. is the customer care people are reading mail properly or not getting doubt, just simply replying update version . its already updated, but again same reply . they doing just replying like copy paste to the same answer to all.
Every month money deducting from card. There is no good service . I am good to cancel subscription

I have the same problem with their website, unable to access my account more than a month, contacted customer service a dozen times, they asked me to send the error message I get, the screen shots, I did the same several times, I got tired of this whole mess, they pretend nothing is wrong with their website. I have been with these guys a few years now, it's about time to move on, I guess.

Same here. Will not renew my card!

Looks like reliance india call does not care much about their customers. Its been a week now trying to open their website but no luck. I hope they are working on this issue and it would be nice for them to update customers with situation.

Reliance is going through some serious issues, I believe. Like someone else on this forum, I could not recharge through their recharge-toll-free number either leave alone their website. I keep getting Invalid pin message. I have been a regular user for more than a year now, there is no way I could have entered my PIN number more than 10 times in a row. They have to do something about it else their customers will start leaving them and sign up with their competitors

I too m having problems with the site...

It hasn't been working for a week now... Whats wrong?

Reliance website "Reliance india call -Prepaid "is not opening .
I can not acceess my account. The website is not responding
from Internet explorer & Fire fox . Pl inform me, it is urgent
I have to give a call to India. My close family member is
in Hospital.How to recharge on my account ?Pl email me.
thanks

I am having similar issues- I am unable to access the website and the customer service is unable to help me resolve it. I have also contacted my isp and they say the problem is at reliance india call's end

I agree with the persons who are complaining. I am trying to log in my account today for last one hour with same ID and Pin, but every time it says wrong ID and Pin although I am logging in with same ID&Pin.Most of time I fail to get the familiar web.I assume reliance service quality is deteriorated and no one is there to care to improve it

AIRTEL, RELIANCE, BSNL INTERNET CONNECTION BOOKING CONTACT:[protected] MADURAI-01.

EMAIL ID :RAMKUMAR024@GMAIL.COM

website :http://sites.google.com/site/ramkumar024/
http://ramkumar024@blogspot.com

To,

Reliance Communication Services,

Mumbai

Date: - 29-March-2009.

Subject: - reminding about security money of WLL connection No. [protected].

Dear Sir,

This is to bring to your kind notice that on 29th May2007 I have surrender my Wll phone no.5442-325489reliance communication services office Mirzapur-231001 (U.P.) to While surrendering the phone they assured me that within 60 days my security cheque which is Rs. 1000/- will be sent to my address. But after reminding many times regarding this I have not received my security money yet and since two years have been passed away and no action has been taken in this regard.

So, please take necessary action regarding this matter and return the security money as soon as possible.

Please note the same has been intimated to the Mahmoorganj Varanasi office.

Yours faithfully,

Annpurna Carpet Collection,

Mr.Saket Baranwal,

Industrial Estate,

Pathrahiya Road,

Mirzapur-231001(U.P.)

India

Mb. [protected]
email : - annpurnacarpetcollection@hotmail.com

I want to close reliance net connect..
There service is 3rd class speed is very very low
When I go to reliance outlet to stop connection they gives excuses
We can not stop...
Call 198..
Stop through online
And many more
I am irritated becoz of this
Plzzz kindly help me as soon as possible

Dear Reliance,

My Reliance service number is [protected]. Performance of data card has always been poor, I never got the promised speed of 3.1mbps. I already paid this month's Bill and wont be able to pay next month.

Please terminate my service with immediate effect

Not able to reach speak to any representative in customer care, its always busy.

Regds
Kavitha

we have to terminate our reliance Datacard any how No - [protected] we have done two complaints before for unusual bills but no feedback we got back so we need urgent feed back this time please

I request for Reliance Netconnect 3G dongle. Rahul Singh Chauhan (email ID :rahul.kumar@vriti-interactive.com : contact No.- [protected]) called me and asked me for the required documents. During the call I requested him (Rahul) to activate the connection as early as possible. To which he (Rahul) responded that if I'll submitted the document before 12 o'clock in the afternoon, he'll take care that the connection would be activated on the same day by 7 PM to 8 PM.
As per our discussion, I forwarded the document at 11:27 AM on 06 July, 2012. In the mail I requested for an acknowledgment of the mail. There was no acknowledgment from him (Rahul). Rather I made call and asked him (Rahul) about the mail sent. During the call I again request him to activate the connection as soon as possible. Rahul again assured me that he'll take care and get the connection activated on the same.
I was told that I would receive the device within two after he (Rahul) receive the documents. But I received the device at 8:45 PM. I had to stay late in the office just for the device. As a result of which I had to cancel my booked tickets which cost me more than Rs. 3500. This was only because I've to wait for the device which was supposed to reach at 2:30 PM.
After all this when I tried to connect Internet using the device, it was not working. I tried to call Rahul but he didn't picked the phone. Same thing happened on Saturday. I tried to call Rahul but he did not received the call. I made 25 calls and not even single call was attended. Same happened on Sunday. On Monday morning (today) I called Rahul, luckly he picked the phone but did not answered any of my question and used harsh world and humiliated me by using unhuman phrases. When I asked him that I would escalate this act, Rahul replied that I can try anything I could do, and he (rahul) give a damn to such escalations.
I request you to please take a some action and provide me justice.

We are using your Wireless Reliance Netconnect facility from last four months. We do not able to pay the bill amount as on or before due date of bill because of non receiving of bill on or before due date. We didn't received a bill of month June 2011. We got time to time information of our weekly usage details on e-mail which is send by you. But we didn't get any billcopy for our connection on e-mail. We kindly request you, please send the bill by e-mail service on our e-mail id dhumalsurveyors@gmail.com

I have never seen such worst speed and network. since i chose reliance i always unsatisfied regarding speed and network. It is much much less than 144kbps.
check out the problem and solve it asap.

Hi

My Reliance Netconnect Internet Services Broadband post paid MDN No is: [protected].
For the last three month, starting from 10th of April 2011, I am not getting the service of Reliance Netconnect service at my present location. I have sent them several e-mails and asked the reliance Customer Care to terminate my reliance netconnect due to non-availability of reliance network. (Vide Reliance Interaction No: [protected] dated April 19, 2011, Complain no: [protected], [protected], May 26, 2011.) But for the last two months they are neither giving me the service nor stopping sending the bills. On May 26th, 2011 they confirmed that if I paid Rs. 477, they will terminate the connection and they would stop harassing me by sending false bills.
Accordingly, I paid Rs. 477 on date 29-05-2011. After getting the money from me, they denied to terminate the service and instead insisted upon changing my plan, which I said, would be of no use to me since there is no network from their side. They sent one email message stating :“ please note that your data plan has been changed to BRDBAND2GB_5003MF with effect from 02-06-2011”. They also confirmed that, as there is no service from their end, there will be no charges during these three months. But, till date I am unable to use the Reliance netconnect data card, starting from 10th of April 2011. But they did not stop sending the bills. On 25-06-2011 again they sent one new bill without providing any service.
In spite of my repeated request, (both by email and phone call), to terminate the service, they are neither terminating the service, nor providing the service. All they seem to be interested is harassing their customer by sending wrong bills.
Reliance netconnect service is very poor. I am not getting any reliance tower or connection.
They keep on sending the bills, in spite of my repeated request both by email and by phone to terminate my account, due to non availability of services. I am absolutely unable to connect to internet through Reliance Netconnect. Hence, I am compelled to buy other internet services to do my work. Now, Reliance Netconnect is totally useless for me. The total investment for buying reliance netconnect broadband has proved useless.
I am absolutely upset with their service and their customer care from their Kolkata office.

hello sir,

i took reliance HSD device in the month of September 2012. At the time of getting the device.. the corresponding agent told me that this device will reach the 3mb/sec as the max net speed and 1 mb /sec is the min speed.
but from the 1st day to till now i did not get the speed as more than 70kb/sec...
so how can trust reliance

My netconnect no is [protected]
I am not getting connectivity in my area i. E. Paschim vihar, new delhi
Pl restore immediately.

RELIANCE NET CONNECT NO [protected] WAS DEACTIVATED ON [protected] VIDE REQUEST NO [protected] DATED [protected] AS THE SERVICE IS NO MORE RREQUIRED. DEACTIVATION STATUS NOT KNOWN. KINDLY DEACTIVATE, IF NOT DEACTIVATED.

I unsubscrbe my caller before 3 days.i receve message that your callertune is unsub. But second day 10 rs. Charged to my acc. For caller tune. And today 30/07/10 agin 10 charged from my account.HOW while i don't subscribe tha caller tune.my acc. Balane refund to me. Now my no. Is. [protected].

I have a phone Model - Nokia 6235, So i want to know my mobile's 9861786467Number, which is misplaced by me.
So please tell me as soon as possible.

ThANKS

MY COMPLAIN NO [protected] PLEASE CHECK AND SOLVE PLEASE URGENTLY.

The package i had never subscribe for it and you guys had deducted my money and customer care people are not helping me.
Ii have complaint number also that is [protected] and one guy is there his name is Swami and he told me that there was an technical error so that means problem was from your side and my number is [protected] this issue is not resolved from last 2 weeks.

(M)[protected]. I am now really frustrated with the service of Reliance. I received an sms from 52811 stating that my outgoing call facility has been barred, and immediately, I am unable to call anywhere, not even the customer care. Please urgently resolve the matter at the earliest and let me know.

On dialling the customer care from another mobile, they told that they haven't received my documents and I need to submit my documents again. HOWEVER, the fact being that I already submitted the documents TWICE and still you want me to submit the documents again!

I have important calls to attend and if you are unable to resolve and enable my outgoing facility, let me know urgently. I will leave Reliance services for good and buy another prepaid operator card.

SMS received:
"Dear Reliance customer, your outgoing call facility has been barred. Please contact Reliance customer care for assistance"
(How the f*** can I call customer care if my outgoing is barred?)

I also had mailed separately repetitive gprs settings error and also for reliance broadband unsuccessful installation charges Rs. 500/- not refunded. But at priority, resolve the outgoing barred issue.

Awaiting stringent and urgent action

I am md samim from delhi .I have a rim prepaid no -[protected] from last aprrox one yr. but some buddy want blocked my sim so i request first u tell him take all detail then do job, exple- recharge last, validity date etc,

thanks
md sameem

i am yogesh and i m taking a number [protected] from rudrapur in uttrakhand and same day i am paid the rupees 48 to start a scheme of 50 paise for all over india .the shopkeepr says to me that this scheme is activate in 72 hrs .but finaly the sceme is not activate even today .i am taking this num on 06/11/2009
and today 14/11/2009 kindly take fast action and help me . yogesh sharma

from rudrapur
uttrakhand

i am yogesh sharma and i am taking a sim of rim gsm service ([protected]) on date 06-11-09
than same day and same time i m recharging my num 48 rupees for 50 paise for all over india the shopkeper sa ys to me that your sceme will be start after 72 hour but sceme is not started even today i am so tired and i am not finding any solution and response from your side... pls take action and help me ...([protected]) from rudrapur in uttrakhand

The customer care executives are so indecent and ill mannered. they dont understand the quaries and instead of solving the problem pass on comments to the customer and when the customer further stresses on the problem he is again harrased with obscene comments specially female complainants. and if the girl disconnects or replies back to the dirty talks outgoing of the phone is barred for no reason.

sumitra
chandigarh.

Dear Customer Care

We have reliance phone No.011-[protected] ( Model No.LSI 110) has no networking
( totally Dead). We have try to complaint you on (i) [protected] & ( ii) [protected] but customer care person suggested me dial for ii Number when I dial ii then told me for
i number same has repeated 5 times. Nobody care & nobody taking responsibility nor given me number where I can make my complaint. It’s indicates your entire working system has been collapsed. When ever I am making payment of Rs. 2000/- per month.
Your are requested to kindly depute some body to rectify this complaint, because our all phone related work is stopped.

Ramesh Tiwari
Bharat vikas Parishad
Phone 011-[protected]

How can be our attitude agree, neutral or disagree, this is injustice with janata. I am a prepaid mobile customer of Reliance India Mobile. I am receiving all the time unwanted SMS & calls from customer services of Reliance India Mobile, If we attend the calls then they are started to selling there product and also cheating to the customer this service pack is free etc.., we requesting them we doesn’t want free and paid service, then why customer service doing the cheating with the customer. I am facing tremendous problem from last two three months that is wrongly deduction of my prepaid balance amount every month in the name of Value Added Service Pack (Health pack) which I never activated. Today 3.7.09
I logged the complaint against this. Complaint No. [protected] which is given by customer service, why they are doing fraud like this with customer and also with company, As per logo Duniya Karo Muthe me, they are our Money muthe me kar rahi hi, this is very bad, our money is not fraud money so please take care of the janta, then they will trust on you

[protected] is my mobile no. daily five rupees deducated on my account for cricket pack. but i do't activate it. please solve my problem fastley. i m wating.

[protected] is My Connection is prepaid. i want to convert it pri to post, and requested in my nearest webworld since 27-04-09. after full verification my connection is not converted. WHY?

Actually My rim sim card is rejected by mistake and is their any secret code for that? If so, please send me in pro.sureshchandratiwary@gmail.com

I'm using reliance Internet. i neet APN no to confiture the outlook express for to send email.

Give and attention on my comment

plzzzzzz stop thess reliance adds and calls from the company. i do not wants to receive such type of messages. my mobile no. is [protected]. so please give special attention on my comments.

I live in bangladesh. My internet connection name is APN:gpinternet. Manual setting proxy add:10.128.1.2, port:8080.APN:gpwap.(for edge mobile, this proxy avoid yo internet, wap, mms. Ok. How do aceess internet it free? Any tricks? any idea?

In my mobile number [protected] cricket news massage from-[protected] is wrongly activated.They deducted Rs. 49.00 for Cricket update service. .i sent several messages to STOP this sending messages but no response.please help me to deactivate this service of RIM...Thankyou.

In my mobile number [protected] cricket news massage from-[protected] is wrongly activated.They deducted Rs. 49.00 for Cricket update service. .i sent several messages to STOP this sending messages but no response.please help me to deactivate this service of RIM...Thankyou.

My RIM No is [protected]. Your reply is still awaited. Please expedite.

Reliance India Call service has gone so bad that they do not even pay attention to what customer is saying. I called RIC service to complain that I cannot make calls from my registered phone. They took all the information politely and said that the problem will be fixed in 30 minutes. I called after 2 hours and they repeated the same drill again and told me that the problem will be fixed in 30 minutes. When I asked what happened to the first 30 minutes, they do not know about it. I called again after 2 days and after 1 week. Same answer. Like many people, I had to close my account finally.

They give a damn to their customers. I have remarked that in their site they have "call start time" but they don't provide the "call end time" and they provide the duration. It's difficult to calculate how many seconds they cut from your account unless you use a stopwatch..which is frustrating. And they cheat your cents while you make calls. I called one of their customer service employees about this and they did nothing and later on, another day, I asked another guy to pass the telephone to his superior and he replyed "I am not authorized to transfer the call". Calling for service is nothing but wasting your time .

I HAD the same problem. they are cheats ! Reliance sucks... They cheated my money whrn I cancelled my account and asked them to refund the balance. They asked to recharge again so that they would track my credit card and refund the entire amount. But what happended! After several months of complints by over phone and email no response...BEWARE OF reliance.. Fradsters

100% agree

Hi,

I made payment through Debit Card of ICICIBANK for the Amount of Rs.340/-, but still my outgoing is not activated

Mobile No.: [protected]

Date Amount (Rs.) Mode of Payment Status

16/03/09: 340.00: Debit Card: Applied

17/02/09: 1000.00: Cash: Applied

Kindly, let me know why there is delay

Regards,

Rajeshwar Ojha
[protected]

Hi,

I made through NET banking of ICICIBANK for the Amount of Rs.201/- , but still my mobile no. [protected] has not been re-charged.
BILL PAYMENT MADE ON 10/03/2008 WHOSE DESCRIPTION IS BIL/[protected]/0515/[protected] FOR Rs.201/- and Still My prepaid connection has not been recharged with the amount of Rs.201/-.

Request you to re-charge or refund my money to the ICICIBANK ( my a/c no. [protected] ).

Regards,

Sharad Tripathi,

Mob: [protected].

My acc no [protected]. I have cleared all bills and the service was discontinued in Mar 2013.still am getting letters frm legal dept asking to pay 1017.have provided all proof of the bills paid .still am getting notice from legal dept. Kindly look into the matter and resolve all this.

i got my mobile recharged with Rs.599 pack which offers R-Reliance unlimited calls for 4000 minutes and it is valid for 28 days. but after the recharge it is showing insufficient balance to call on any number and even i am unable to talk to customer care as it is saying that i am not authorized to talk. Please help me into this whole matter as i successfully recharged my mobile with the 599 pack but still i am unable to avail the service being provided in this pack.

I am a professional journalist using the services of reliance communication fixed line phone. My land line no is [protected] is out of order for last three days and even after several reminder and complaints nothing has happened so far. This number was installed to me four months back but from the day one this phone instruments as well as the line was disturbed. I had make so many call and complaints about it but the company never heed to the consumer wooes. I had regular to the pay the bill which I was supposed not to as this phone number is giving trouble from the day one the services of the company is nil/poor in this area. In these circumstance company should compensate the harassment made to the consumer.

Thank you, hope this distress should end soon.

I HAVE TAKEN AN BROAD BAND INTERNET CONNECTION OF RELAIANCE COMMUNICATIONS AND DUE TO INSUFFICIENT SERVICES IN PROVIDING THE INTERNET, I WAS NOT HAPPY AND i HAVE COMPLAINED TO THE CUSTOMER CARE THEY HAVE TAKEN TIME FOR RESUMING THE NET AND AS SUCH i SUFFERED A LOT DUE TO THEIR ADMANT AND IRREGULAR & IRRESPONSIBLE SERVICE. I COULD UTILIZED THE NET ONLY TEN DAYS OUT OF ONE MONTH. FURTHER DUE TO TECHINICAL IRRESPONSIBIITY, MY COMPUTER MOTHER BOARD WAS DAMAGED.
WHEN I REQUESTED THE CUSTOMER CARE TO DISCONNECT THE CONNECTION THEY GAVE ME THE ID NOS AND WHEN I ASKED THE LOCAL CUSTOMER CARE, THEY DID NOT TAKEN BACK THE INSTRUMENTS THEY ARE NOT INCLINED TO DO SO AND MORE OVER DEMANDING TO PAY THE AMOUNT WITHOUT DEDUCTING THE CHARGES OF THE INSTRUMENTS.

Complaint filed against reliance broadband with cyber crime cell pune

06.10.2008
Pune

From
Hs

To
The assistant commissioner of police
Cyber cell
Pune

Dear sir

Sub: personal details being misused for internet use

I hs, age 50, residing at the above address, have on the 2nd of september 2008 applied for a reliance broadband connection based on advertisements that were being circulated. The following events have taken place which give doubts to the fact that something is amiss and could be part of a deeper conspiracy.

• i was visited by mr. Sujay ingle, sales executive, reliance communication ltd on 5th september 2008, with the application form for the installation
• i have completed the form and issued cheque number 040497 dated 05.09.08 drawn on axis bank, hadapsar for rs.562.00, towards installation charges
• i was issued a receipt for the same bearing number [protected]
• the connection was promised to me within 48 hours of the address verification taking place
• the address verification has taken place at 03:00 pm in the afternoon on 05.09.08

I was informed by my friends that the service provided by reliance communications ltd was not reliable and have on the 8th of september contacted mr sujal ingle about cancelling my application. Mr ingle, has at that time suggested that i stop the cheque that i had issued to them.

I have on the 9th of september issued a stop payment order to my bankers, for which i have an acknowledgement in my possession.

The connection was never installed at my place and i confirm that no person from reliance communications ltd paid me a visit after the 5th of september.

I have on the 4th of october 2008 received a bill from reliance communications ltd, which shows that a connection has been installed in my name and is being used by a person not known to me. The internet line has been active since 11th september 2008 and as per the bill issued to me the account was in use until 17.09.08.

I have this morning, called reliance communications ltd at 12:10 pm in the afternoon and spoken to my devendra pagare asking about the account. As mr pagare was unable to provide proper answers i have asked for the supervisor who was not available for 19 minutes. I was then told that the supervisors would call me back as i informed them that i would be reporting the matter to the police.

I have not received any call from reliance communications ltd.

I have again called reliance communications ltd at 06:49 pm and spoken to mr. Sachin prasad about the issue. I was again on hold for 12 minutes before i was told that the matter had been sorted out and the account terminated. I was not provided any date of termination of the account.

With the recent spate of cyber crimes that have been taking place and the fact that internet accounts have been hacked by terrorists, it is a matter of concern that such an act can be carried out with impunity and the service providers have no clue as to the person who is doing this.

My concern is that the usage of the connection may have been used for activities that may have been normal or criminal. As a person who does not want to side with criminals i am reporting the matter to your offices for appropriate action.

With best regards

Hs

SIr I live in an area called Gandhi Nagar Near Redhills(Near Puzhal). Here i'm getting low speed... Max Speed is only 500 kbps and download rate is only 30kbps. sometimes only 18kbps. So i request u too take required steps to improve speed in our area by 3G towers or something like that... Hope You will respond to my complaint. Thank You

Dear Reliance Communication,

This is a complaint from the no. [protected] that i had offered an scheme from reliance communication for 24yrs completion that change from prepaid to postpaid which i had accepted. They had came to our house taken all documents necessary with cash of Rs. 450/- on 7/5/2010 & had also came for verification on 8/5/2010 but still my no. has not transferred to postpaid.
After knowing the process for my no. in web world it shows payment pending. After calling for the respective person Mr. Ravi of your agency at kandiwali namely Swyam Enterprise for 2 time he is just ignoring my call & even the office staff.
Please take effective decision as early as possible. For your ready reference my receipt no is [protected].

My self a reliance mobile user. I want to disconnect the line, i mean i want to surrender the line. I had taken the mobile from Kankurgachi Reliance Web World, Kolkata (Westbengal). When i went to the same Webworld on 10.08.2007 the customer care dept. told that you have to move to Ultadanga Reliance to disconnect your line. Then i went to the given Ultadanga Reliance, the customer care told that you have to come on Monday 13.08.2007. My complain is that if i want to disconnect the line on 10.08.2007. Then why the customer care told me that you have to come on 13.08.2007, because 11th is the billing date of Reliance. And I'll be the loser because again the rental of Rs.400/- will be added to my bill. This is not any govt organization, still they are acting like govt. employees. This is a very bad mark to this company and if they will do like that then no one will take such a company's connection where there is no solve out of problem at the particular time.

myself sumit kumar,having relaince data card number [protected] .last three months i have been receiving another bill of data card number [protected] ,which i never purchased.i have already made complaint vide complaint number [protected],[protected],[protected] and personaly visited nearest webworld i.e vinay technology,pokhran rd thane-w and registered my complaint and they assured me that all necessary steps would be taken .i have also asked them to show me application form and billl of datacard,so that i myself can authenticate ,but they hiven evasive answer.

Till today i am still receiving call from relaince regarding payment of datacard [protected] bill.

MY MOBILE NO.[protected] I RECEIVED SMS FROM YOUR COMPANY AND WHEN I OPENED THE SMS IMMIDIATELY I RECEIVED THE ANOTHER SMS THAT YOU REQUEST FOR DEVOTIONAL TUNES HAS BEEN ACTIVATED AND MY RS.30 HAS BEEN DEDUCTED WHY? WHY YOU ARE CHEATING TO A PUBLIC. ON 26-09-2009 I RECEIVED ANS SMS THAT YOUR REQUEST FOR CALLER TUNE HAS BEEN SUBSCRIBED AND WHEN I MADE COMPLAINT ABOUT THE SAME THEY SAY IT OUR MISTAKE WE WILL CREDIT YOUR AMOUNT WITH IN 24 HOURS BUT TILL DATE IT HAS NOT BEEN DONE .

IF YOU ARE IN SUCH NEED OF MONEY THEN GO TO SIDDHIVINAYAK TEMPLE FOR BEGGING YOU WILL GET LOTS OF MONEY. BUT DO NOT CHEAT PEOPLE.
IF YOU NOT CREDITING MY MONEY I WILL GO TO CONSUMER COUT.

Complaints against the reliance customer care officer who are not taking any action against our complaint and low network connection provided by you in our locality (Bank of India ZO Building Arera Hills Bhopal, M.P.).
I just want to inform you that we are the genuine user of reliance mobile. sir in my office area reliance network coverage is very low and in building no network coverage our first complaint was written on dated 12 Oct 2009 and its complaint no. is [protected] plenty of complaints gave by us. but no action was taken just complaint nos. are given by your customer care executives and the numbers of higher officers are always busy. we are totally disturb by your service.
So we are requesting with fold handed to the concerned officer for taking an early and necessary action please
thanking you

SUMEET SAINI
[protected]
NAP Engineer (Bank of India)
DSM Infocom Pvt. Ltd. Bhopal

TO WHOM IT MAY CONCERN

This is to bring to your knowledge that Manish Singh from your office visited our office and convinced us for talking c.u.g of 11 numbers([protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected]), against one special number{[protected]} but to our disappointment no signal indicates in this area or sorrounding areas.We made complaint to your office many times but fake assurances were given every time. Two such complaint nos are [protected], [protected].

Now you are advised to take back all your connection numbers and return the money immediately.If you do not take any action within 3 days, we shall hold you responsible for cheating us and shall refer this matter to consumer forum, for taking legal action against you, holding you responsible for all the cost, expenses and loss.

Mr.SHEKHARENDU GUPTA(M.D.)
GUPTA AUSHADHI BHANDAR (PVT.)LTD.
mahashay mkt, phaphala street, aligarh(u.p)

to
the reliance communication limted
new delhi (india)
subject: complaints against the reliance customer care officer who are not taking any action against our complaint and low network connection provided by you in our locality.
i just want to inform you that we are the genuine user of reliance mobile our company using 17 mobiles which are [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected] and one land line [protected]. sir our phone connects and disconnect automatically our first complaint was written on dated 1st june 2008 and its complaint no. is [protected] plenty of complaints gave by us. but no action was taken just complaint nos. are given by your customer care executives and the numbers of higher officers are always busy. we are totally disturb by your service.
so we are requesting with fold handed to the concerned officer for taking a early and neccessary action please
thanking you
gautam sahni contracts pvt. ltd.
wz-168, dusghara, inderpuri
new delhi-110012

agree 100% with Piyush
Reliance got the worst network in the whole world
call gets dropped in between
and it takes a lot of time for the call to connect
and moreover after the call gets dropped our money gets deducted for the next call also
and if try calling again it comes this card is currently in use
what the hell is this?

DO all these ISP providers trying to cheat there customers out of their money like our great politicians?. And provide a poorer service as the customers do not have a choice? . Damn these politicians and the business men who swindle our hard earned money.

One of the biggest mistake I ever done is my life is, by choosing Reliance Broadnet,
Since I got this connection each and every had proble, now I don’t have connectivity since 2 weeks. While contacting customer care 3 things happening.
1) Customer care person raising the complaint #
2) Getting call from technical department
3) Some other person is CLOSING the COMPLAINT # without resolving, not even bothered to contact also.

I planning to file an compliant complaint in consumer court, if anyone has details about please help me to do so.

Hi guys,

I too am a user of Relaince BroadNet since 1st Nov 2007.
I stay in Bavdhan & have till now got UNINTERUPTED service from Relaince.!

Right from day 1 I have been getting Top Notch Speed of about 130KBPS for the rate of Rs 750 per month.!

NO COMPLAINTS with Relaince for atleast this connection of mine!

Hope they keep it up & try to give better service to the guys who are facing Problems!

Hi,
I got a reliance broad net connection back in october.. I had raised more than 4 cases with reliance since the 1st day and we have spent more money on our telephone bills calling reliance than we would have on a leased line..

Every day I would have to call the reliance customer care to get my connection working. Once i call them they would put me on hold for at least 10 mins and then ask me to try after sometime. Eventually my connection would work after that (in ~1 hr.. not sure what they do..) but only for sometime and starts giving trouble again.

When I raised my voice to the floor supervisors at the customer care, they would promise me of fixing my connection permanently but that would be a fake promise as I will face the same problem again..

This has been the same every time I call them and I've written a concern mail to the times of India also reg my issue.

I have lost hope of my connection getting fixed.I've applied for a BSNL connection and waiting for that. But I don't want reliance to get away with my money I spent..

Jayakumar.

Hello All,

I am also one of the Unlucky fellow, fell in to dirty well of Reliance Broadnet. I am using Wimax.

I truly agree the pathetic service provided by the Reliance Broadnet. Actually it is Fraudnet.

I got replaced by Dish 3 times, nothing works properly.
Now they are saying that adapter need to be changed for good connection. If i call up customer care, they are very generous in giving complaint number only. But none of the complaints get solved. They are bunch of jokers sitting at customer care.
Now if i see my mobile bill is more than the broadband bill as i frequently call the customer care, hoping i will get proper connection, But again loss only.

But they are very good in following payment only..
I opted for 2000kbps (1.9Mbps) plan, but i get a speed from 30kbps to maximum 500kbps, it is not constant.
Most funniest tool reliance provided is speedometer, to check the speed of the current connection, it shown me 232MBPS, can you believe this, anyone in the world has now.

My favorite business enterpenaur is Ambani Brothers, but they are spoiling their name.

Some one should get initiative to resolve.

Hope in future we all get..

VIJAY

Hi, I am Balvinder from pune & I paid rs 562/- cheque to Vincent, who is of the sales exc. for Reliance Wimax broad net connection in pune on 17/10/2007. He assured me that I will be getting the assured speed of 150kpbs 24*7 in my area. Later on 19/10/2007 tech team of reliance came at me place to install it but after there hard time of 6 hrs installation no connection was found in my area, I contacted Vincent on same & he said to contact reliance customer care on [protected] & asked for refund of 562/-. I called on the given number but the reply i got from the customer care dept. was that I need to contact the sales exc. who collected the cheque. I called Vincent & he asked me to call his supervisor Sarang Joshi on [protected] so i called & he resend the installation team at my place but again no resolution for same. I call Sarang Joshi & asked for refund to which he replied that he will do something to get it install correctly, again on 29/10/2007 tech visited my place & suggested me to cancel the services as this are is not feasible for Reliance Wimax...& now m trying to call Vincent & sarang Joshi both are not answering my call & once Joshi answered & he said nothing can be done & you need to call the customer care on [protected]. No one is ready to help me from Reliance Wimax dept. I am so much frustrated that where should I go...

If anyone is reading this Please help me... plz.

Balvinder
balvinder147@yahoo.com
balvinder147@krify.com

I agree with you fully as I am also one of the customers who had experienced this FRAUD NET from Reliance Wimax..They charge a flat fee for some plans,but most of the time,there is no connectivity at all. The customer responsiveness from the Customer care is very poor and dismal!

It is not about getting first but to give good service to the customers, Reliance Wimax is a big no.