Red Roof Inn

I recently enjoyed a stay at the establishment located in Georgetown, Indiana. As always, most everything was more than satisfactory. The rooms were kept clean, pests were not an issue, the staff (especially the cleaning staff) was helpful, and the building was kept up-to-date. Even with all of the positive aspects listed above, I left the hotel in a rather unsettled state.

My traveling companion (he booked and paid for the stay) decided to take a shower before checking out. Being in a wheelchair, he appreciated the accessible amenities in the hotel. After finishing up in the shower, he suffered a fall and injured his wrist. The fabric shower curtain was four inches too short, which made for an extremely dangerous transfer from the shower seat to his wheelchair. Water had escaped the shower making for treacherous conditions. This is unacceptable!

Hotel staff was notified, and we were told management would be informed promptly. I believe all hotel patrons should be kept safe at all times regardless of their abilities.

My request to your management team is to rectify this situation. This incident should have never happened, and through your immediate action, it will not reoccur. Thank you in advance for making safety improvements to keep your patrons safe.

Cynthia L. Mejia

Daniel A. Smith