Raymour & Flanigan Furniture
Liverpool, New York
United States - 13088
|Mon||7:30 AM - 9:00 PM|
|Tue||7:30 AM - 9:00 PM|
|Wed||7:30 AM - 9:00 PM|
|Thu||7:30 AM - 9:00 PM|
|Fri||7:30 AM - 9:00 PM|
|Sat||7:30 AM - 6:00 PM|
|Sun||9:30 AM - 6:00 PM|
|Mon||7:30 AM - 9:00 PM|
|Tue||7:30 AM - 9:00 PM|
|Wed||7:30 AM - 9:00 PM|
|Thu||7:30 AM - 9:00 PM|
|Fri||7:30 AM - 9:00 PM|
|Sat||7:30 AM - 6:00 PM|
|Sun||9:30 AM - 6:00 PM|
Just another complaint about Raymour & Flanagan. They are awful!! They damaged my floor and then they agreed to settle after nine months. I've been waiting for the check for weeks and nothing. When I call the people that answer keep disconnecting me by mistake. The service center is just awful. The floor was damaged because they did not have enough service people to set up my entertainment center. The service people that came to put the entertainment center together did not know how to and weeks later they sent one guy out to put it together. The entertainment center was 20 feet long and needless to say he had difficulty moving it which caused the damage. I will never buy from them again. But I suspect they will just be another furniture store that is expanding to quick in a poor economy and without repeat business they will in no time be in bankruptcy. I decided to write this as I have been on hold with them this entire time. Still waiting...
The worst place to buy anything from, I bought a couch and a chair, I have not yet received the chair and the couch arrived damaged. I had an appt to switched out the couch for a new one, and the salesperson called me on Sunday to say the chair had come in and he would add it to my delivery day. But what he did was cancel the whole thing and did not tell me. I'm waiting for furniture that is not coming and I don’t know when. Not to mention I paid in advance and when I asked to speak to a manager he won’t talk to me.
Bought 9 pieces of furniture from R&F 1/08, noticed two problems soon after (broken left arm on one sofa...
I purchased a couch, love seat, coffee table, end table and side table from Raymour & Flanigan's between...
The worst customer service I have ever experienced. The worst delivery service I have ever experienced. Assembled my furniture incorrectly, showed up 5 hours late! The were extremely rude on the phone. They acted as if they are doing me a favour. Do not do business with this company. They refunded my delivery fee, but I still can't use my bed. They can't come back when it is good for me. I spent almost $2000, and they give you a run around. I have never regretted a business transaction more. Save yourself the headache and don't buy from this sleazy operation.
Upon graduating college and getting a job, my daughter's first major purchase was a bed room set from...
Purchased a bedroom set at the Stroudsburg, PA store. When we initially went into the store, the salesman wa...
I ordered a couch on 2/10/08. At the time I placed the order they told me 6-8 weeks for delivery. I have been calling every week since the end of March and they never have any information for me. For the past few weeks I have been calling more often. They tell me that they will call me when it comes in-to stop calling them. First they said to expect around 4/20, then 4/30. Now, in the first week of May (and 13 weeks later), they are telling me another week. They are not very helpful when I call and cannot give me any other information.
About one month ago my sister ordered a new dining room table for my birthday for me on-line using her credit card. Unfortunately, when the table arrived it was damaged and very poorly made. I contacted Raymour and Flanigan and they told me they had a no-return policy but I could go to the store pick out something else and would get a full store credit and when the furniture was delivered they would pick up the table. Did not happen!
I went to the store and picked up $1400 worth of new furniture. When I got to customer service they stated that the credit could only put in my sister's name (her credit card) since it was purchased by her after they pick up the table. Fine - no problem. The new furniture was delivered and the table was picked up. My sister calls and they tell her that even though she ordered on-line that she would need to travel one hour to the nearest Raymour and Flanigan to get her credit. What the ***! I am furious and will never order or recommend that anyone order from any Raymour and Flanigan again!!
I have never seen a business as bad as Raymour and Flanigan. I question... are these names genuine family names or are they stage names as all scams are? I correct my questioning to add that if these are real family names then they either 1. Must be so gullible as to think that their business is running as it should or they 2. Are completely ignorant to think that a business can be managed and supervised by trained sales individuals that are more than educated on their product and know how to manipulate the situation as it is convenient for them and not the customer to include the owners (Raymour and Flanigan). Whatever happened to good customer care and quality products especially quality products which you thought you paid top dollar for? Any company worth their future would never outsource false leadership (Regional Sales Manager's) while they (R&F) vacation and enjoy life. Here is a short but fairly detailed story on what happened to my wife and me as customers and having to settle with a very unpleasant end result. When we first arrived in Connecticut we purchased a home and needed a new bedroom so we started the hunt for furniture stores keeping in mind we did see some fairly bad under budget commercials on a certain competitor that which I will not specify and thought oh my god where are we until we managed to find a store in Waterford, Connecticut that store was Raymour and Flanigan. Well on the way in we were not greeted not once I thought well I guess it’s not the same everywhere you go. Then as we were looking at beds and seemed serious to certain sales individuals and I say individuals due to the lack of enthusiasm in everyone there. Now keep in mind we are focused on beds and looking at the one we want when out of the blue this sale’s individual approached us and wanted to sell us a table... Now where does a bed come into play with the table? This situation should have told us all there was on about store but being open and not judgmental. We finally purchased what we wanted and while on display the bedroom set was solid and magnificent we even went to take it a step further to freefall with our backs on the bed and shake it and the bed did not budge so we thought this is exactly what we wanted a solid bed with frame that does not move. Well the delivery was not as promised and after several attempts by them they finally were able to deliver it to our home. When they were assembling the bed frame and laying the mattress in everything looked fine we even asked them if it was solid and sturdy and they mumbled yeah and nodded. I should have known then… that evening when we went to bed we noticed that the bed was sagging in the center and also it was moving as you laid in it and got out of it not small movements but 4 to 5 inches from side to side and we have wood floors. Now for the good part, we called R&F and explained the whole situation and they didn’t seem to want to hear our side of the story so I asked to speak with the sales manager this was not too good neither it seemed as if the sales manager didn’t want to hear the problem with their product neither so I asked for the regional sales manager thinking they’re has to be someone who will be more than willing to hear the problem. Well when he finally called me we spoke and I was too disappointed to even consider keeping the product so he managed to ask some trouble shooting questions as if who to blame and looking to point the finger to with questions such as “Do you have carpeting?” Then right after went on saying “well with carpeting the supports tend to slide and that can be an issue and the cause for your bed sagging and moving” Just then I cut his silver tongue right off and said “I have wood flooring” he gave a pause then went on saying that he will do everything in his power to get another truck out to my house to service the bed and fix the issue the next day. I said ok as long as you fix it no problem. The next day came and no truck came by with men and their tools. I called R&F and to their surprise they made a mistake and were unable to come out. Their response we are sorry and we will see what we can do to get someone out there next week. Now you know where this is going… right? So, I call the regional manager up again and guess what?... we had a couple guys show up the next morning. Wow if only everyone had a sense of urgency as the regional manager. Yeah right! Being a little sarcastic here with that last part. So they were in the bedroom and did what they needed to do then left. A couple hours that same evening the regional manager calls and asked how everything is and I tell him that it seems fine now after some small talk and apologies from him we hung up. Well guess what three days later the bed was the same sagging and sliding so frustrated that the only thing I did was not make any more calls and suck it up. Unsatisfactory service and product this has been my worst nightmare when dealing with sales. Never again! Oh by the way I made the bed a platform to mimic the support it had in the showroom. Thanks Raymour & Flanigan.
Horrible experience, yet to be solved. I purchased a queens size mattress, full size and twin size on 04/02, I should have received the complete order as of today, 04/14. They say they delivered a frame and I don't have it; I’m missing the full size 3 mattress and the twin size box spring. It's been 2 weeks and they have no idea about how much longer I have to wait. They really suck!!!
All the special offers are not worth the aggravation, I really should have gone to another store like sleepy or some one else. I keep calling and asking and they simply don't know!
I am so disappointed in Raymour & Flaningan. The customer service people are idiots. They have no clue a...
We bought a very expensive leather living room set consisting of a coach, love seat and recliner end tables a...
My husband and I have ordered a large amount of furniture from here recently. We ordered a leather sofa...
You think you're dealing with someone reputable until the furniture comes. We bought mattresses;...
I have purchased a bed and 3 piece sofa set on Nov 25th, 2007. The goods have not been delivered to be so far as of today (12/12/2007). I have to call them everytime for confirmation of delivery and receive the inevitable "We cannot deliver" response. Finally, they cannot even confirm the date of delivery now. The company representatives never call me on their own to communicate the problem. I have to initiate it. All in all... worst possible service. My new home experience has been tarnished by the inefficiency of the company since we cannot sit comfortably nor can we invite anyone to our new home.
At the beginning of September 2007, we went into Raymour and Flanagan to look at couches. My husband didn't want fabric, so we ended up looking at leather. We found one we liked and decided to purchase it. We ALSO decided to purchase a foam mattress bed and a full size bed for our spare room. The beds are fine, but the couch smells to high heaven. It's not a regular leather smell. I can't even explain it more than it smells sour or putrid.
I called the company 2 weeks ago. Talked to a woman at the main desk. Told her I didn't want a return a just wanted an exchange for a fabric couch. She was very understanding, told me that she has the same "smell" in one of her couches and that she needed to send an e-mail to the store manager and district manager, and that someone would get back to me either Saturday or Monday. Needless to say, those days went by and I received no phone call. When I called and talked to "said" girl, she basically acted like I hadn't even spoke to her, and told me that she would transfer me over to my sales person who took care of us. I told her that on Friday when I spoke to her she said it wasn't a sales person issue. She said she had to transfer me anyway. Of course, the sales woman got on the phone, I explained the issue to her and OF COURSE, she had to transfer me to her store manager. After speaking with him, he said that it stated right on the back of our contract that they do not do any exchanges or returns and that if I wanted to do an exchange, he'd have to get approval from his district manager and I'd have to pay a 20% rehandling fee. I wanted to say... ARE YOU KIDDING ME??!! I have to pay you more money cuz I'M not satisfied??!! After talking to my husband, he vetoed the idea of giving them any more money. I will NEVER shop at Raymour and Flanagan again. They DO NOT take care of their customers... but they DO take your money!!!
GO SOMEWHERE ELSE!
Let me start by saying that I call this store Raymour and Crapigan because that is what you're buying if you purchase furniture from this store. My husband and I purchased a leather sectional that we paid about $4000 in cash in June 2005. The one piece had to be replace right away because the top was sloped. It took about a month to get this replaced. Once that was replaced, all seemed fine until about 4 months later when my 8 year old, who weighed 40 lbs, sat down and the entire bottom fell out of the middle section of one of the couches. We turned the couch over and found that there was nothing in the way of support or cushioning underneath the furniture. It was ply wood and foam wrapped in leather!
We call Raymour & Crapigan to get the usual run around that we must have sat down on the furniture incorrectly etc. and that we could replace the furniture but they would only give us half of what we spent. My response, Hell No! We had only had the furniture for about five months and it was completely unusable. They agreed to let us select new furniture with full credit.
This time we selected furniture without leather covering thinking that the interior of the furniture would be made better. Silly us! Once we had the new furniture selected and all pieces delivered it was now February 2006. It is now 2007 and we once again need to replace the Raymour and Crapigan furniture. This time we will not bother with this company. I don't need the hassle or the lip from the poorly trained customer service people and I don't want anymore poorly made furniture.
Raymour & Flanigan: Let’s start at the beginning. Raymour & Flanigans commercials promise delivery in three days. Well sure if you don’t mind taking several days off of work, because it’s your job to accommodate their lack of concern for the condition of the furniture they are allowed to load on their trucks, and when (not if) your furniture arrives damaged it’s another three day wait, as long as one of those three days is not Sunday or Monday.
I am waiting on delivery attempt #4 now. Oh yes, I was greeted right away and the sales person was very nice and helpful. The furniture is not high end but the price reflects that, most if not all is made in China. The style of the 11 pieces I chose was very nice and was well suited for my home. However, when it comes to delivering the furniture there is total lack of concern for you time.
Raymour & Flanigan will give you a 7 hour window of time the day before delivery, but that is not a guaranty, so it is almost a useless call. On two of the delivery attempts their drivers would call and say they will be at my home in (x) amount of time. Once they were off by 2.5 hours and another 1.5 hours.
On delivery day #1: The furniture delivery truck came with in their 7 hour window. This was the delivery to set precedence for the res of the Raymour & Flanigan experience. The sofa, chair and love seat were all acceptable; however, the end tables, sofa & coffee tables, night tables and dressers all had to be sent back. The kicker is here is that the delivery guys acknowledged that they knew we were not going to accept the furniture, due to it condition, before loading it on the truck. There were chunks of wood missing on most, thick layers of dust on some and scratches on the rest. OK Delivery #2, there was no concern shown from customer service, just their standard reply; it will take at least three more days to get the next delivery with a seven hour window.
Delivery # 2: (%#@(), 2.5 hours after the call saying they will be here in 15 minutes, with in their 7 hour window of time. I accept 1-end table, 2-night stands, and the sofa table. The rest had to go back.
Delivery #3: (#@!**& %$#) my wife calls me nearly in tears. I ‘m not too sure about the consideration of a deliver time on this delivery because I was not home, but they forgot to load the glass top for the coffee table so they would not leave the table. This leads us to delivery #4.
DO NOT BUY the warranty for products from Raymour and Flannigan. We purchased about $10k worth of leather from them for about $1200. When we tried to have a rip fixed it was denied by the third party vendor. Raymour also stated it was not there problem as they no longer dealt with that firm. I will buy off the back of a truck instead of dealing with Raymour again.