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Raymour & Flanigan Furniture
Raymour & Flanigan Furniture Customer Service Phone, Email, Contacts

Raymour & Flanigan Furniture
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2.1 258 Reviews

How responsive is Raymour & Flanigan Furniture's customer service?

71 Resolved
187 Unresolved
Almost disappeared 🫥
We're pretty sure that if Raymour & Flanigan Furniture showed up wayyyy more often on ComplaintsBoard and paid more attention to reviews and complaints, it would lead to better results. But for now, the resolution rate doesn't show successful interaction with customers. We advise reviewers to be careful when communicating with Raymour & Flanigan Furniture and be ready for the chance your problem might not get a response. It's also good to start looking for other solutions if your issues aren't fixed as you want.
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Raymour & Flanigan Furniture reviews and complaints 258

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Newest Raymour & Flanigan Furniture reviews and complaints

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8:25 am EDT
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Raymour & Flanigan Furniture Don't want to understand the issue

I bought my leather sofa $ 3000.00 and received delivery on08/29/16 at around 2.00 pm. after a couple of hours noticed a scratch on one of the corner and called them right away. one of the associate told us that send an email with picture, sent but happened to be Email id was wrong and next day my husband got the right id and send it again and while writing the email he searched the spelling of scratch online(his spelling is not good) it appeared cat scratch and he thought its cut scratch. He just copied and pasted it. now they are thinking its a cat scratch but actually its not. I spoke to associate miss Dayaniri ans her supervisor Miss Josalynn but they don't want to listen. we do not have any pet at all. I told them to come and investigate or ask in neighborhood but she said they don't want to go that ahead but off course they can punish someone without any fault but they would not try to find out. I also don't want for something which is not even there. I read their reviews . they just look for the excus for not exchanging the damaged item.

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1:01 pm EDT

Raymour & Flanigan Furniture Mattress

Experienced very poor customer service with Raymour and Flanigan I don't suggest buying anything from them. The return policy is a farce. Had a mattress for a year-and-a-half that sinks so bad where you lay on it and if you try to lay in the middle you roll back down into the sinking spot. They sent a so-called technician out to check it and laid a aluminum rod across the top of the pillow top mattress that had a red thing in the center of course where it's not sagging and says it doesn't meet their standards for sagging
.. are you kidding me you need to lie in it to fall in the hole. Didn't care they're not supposed to lie on the mattress that's the manufacturers standard blah blah blah it's a circus act. I would pass on so others don't get trapped in the same experience I had and be out a mattress after a year-and-a-half that was almost $1, 000.

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Nana82552
, US
Sep 27, 2016 11:12 am EDT

Raymour and Flanigan has the worse customer care department that I have ever dealt with and I have been buying furniture for over 41 years. The handle broke off of my love seat recliner. I called over a month ago to have it replaced. They were supposed to come Saturday 9/24 between 1pm and 4pm. I got a call at 1:30 that they were not coming because the van broke down. mind you, I work on weekends and I took the day off. It was rescheduled for today between 10am and 2pm but I did not receive a confirmation call last night. I got it this morning at 8:30am. The guy just came at 1:30pm and his work order says" mechanism not working" He's like I don't have a handle to put on because it doesn't say that the handle was broke. Are you kidding me. I will never, ever buy furniture from them again. I currently have 5 rooms of furniture from the, God help me when something else breaks. BTW, it'll take a few weeks for the part to come in and we get to reschedule all over again!

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6:02 pm EDT
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Raymour & Flanigan Furniture I bought a loveseat with recliners on the ends

Like I said I bought a Loveseat with Recliners on each side, They had to bring me Four of the same Loveseat recliners on each side, because they broke, everytime, well, the last time I kept calling the eight hundred number and they said they would send a man out to check it, like the other one they didn't believe me, they had some big chairs we were going to try again and if this doesn't work that's it, I tried to, like get them to put the money we had into the big chairs from the Loveseat. But they did not ever do this we lost over Nine hundred dollars, before they brang the big chairs, we had to get rid of the Loveseat, well, they brang the big chairs and they wanted to take a picture of the Loveseat and that's when my husband said no they should believe us and put the Nine hundred toward the big chairs we bought, it was about two weeks or so ago. Well, if it happens again I want my money back. This was in Raymour and Flannigan. I will start paying for this furniture and if something happens, I would like my money back. They wouldn't even do anything for the last Loveseat, they didn't believe me that something snapped under the recliner my husband sat in.

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7:35 am EDT

Raymour & Flanigan Furniture Table and chair set, pull up coffee table and lamps. Mattress

This is really ASHLEY furniture disguised as upscale. I bought a bunch of new furniture to upgrade my house. I bought a table with a glass tabletop and 4 high chairs to go with it. One of the pedestal supports from the table has deteriorated so bad there is a hole clean through it. The chairs keep falling apart with nuts and bolts falling from them constantly. they are supposed to be swivel chairs but try swiveling and it either bends or breaks loose bolts. I also bought a coffee table that pulls up to you while you are sitting on the couch this too I am constantly finding nuts and washers on the rug. I bought 3 lamps at $119 each I have ZERO lamps right now as they are so cheaply made that when one of the cats knock it over on to the RUG which has thick padding they still break apart. The mattress I bought IF they delivered the same one has zero support on the edges so if you are laying anywhere near the edge you constantly feel like you are going to roll off the side. NOT happy paid a lot of money for furniture. Nest time will be at a Basset store or Ethan Allen !

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9:29 am EST

Raymour & Flanigan Furniture Ridiculous

Back in September I ordered a leather sofa from RaymourFlanigan. It was a very expensive one, cost me over $3000. When I received it I was amazed how great it looked. I was really happy about my purchase. But then I noticed a tear in the platform that holds the mattress. I contacted the company and they promised they would sent out a repair person. No one ever arrived. Then I sent them a message and told them to take it back and refund my money. They said I will be refunded in 3-5 business days, well, I hope so. Right now I'm in the process of waiting for refund. Very poor customer service.

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7:03 am EST

Raymour & Flanigan Furniture Sectional couch

Before the holidays I bought a sectional couch from Raymour and Flanigan which was promised to be delivered in three days ... I received it a month later. When it arrived and was put together, one entire side was completely on a slant and is not functional. I was told I have to wait a week for a technician to come after spending over $4, 000 on this couch. A couple hours later I went to sit in the recliner part of the couch and it no longer worked. I called the sales associate the helped me at the store and only got switched from one extension to another being told the only thing they can do is send a technician in a week. Now I have a $4, 000 broken and nonfunctional couch sitting in my living room.

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6:05 pm EDT

Raymour & Flanigan Furniture Stains on white dining room set

Bought white and cherry dining room table and chairs. Notice cherry wood color stain on white of chairs and table. I told the driving I didn't like that he said that is how it is suppose to look and talk to my salesman. I excepted table thinking service would just switch table. They flat out said no returns and that is how it looks. Pretty funny table and chairs in store don't have it. They don't care. Talked to manger he said same stupid thing. Don't buy from them. Please! The next person they hear from is my lawyer. They refused to order another table. Also don't buy their warranty they will not honor it if you need it.

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2:13 pm EST
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Raymour & Flanigan Furniture Horrible customer service

Purchased a sofa and was told by sales person and manager that it would take 4-6 weeks before I got it. Four weeks go by and I chose to call to see if it was close. A customer service manager told me it would be 6-8 weeks now. When explained to her that two separate workers told me it would be 4-6 weeks she tried to fix the problem with telling me it was out of her hands and she'll work on getting me a gift card and she'll call. Two more weeks go by and I decide to go in instead. I was then finally given a date of March 17th when the sofa was purchased in mid December. Now I would be looking at 12 weeks no sofa. Cancelled my order and asked for a store manager. Store manager came over and did absolutely nothing. Barely an apology, same crappy excuse. What an awful place of business.

Read full review of Raymour & Flanigan Furniture and 2 comments
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Nelson D. Valentine
,
Apr 28, 2007 12:00 am EDT

Ticket #LTK850275453X 18 pieces of furniture delivered on Friday, April 6, 2007. The Lazyboy recliner is not fully engaged... I noted this on the delivery sheet. Also there is a slight indentation on one of the coffee table legs. The two dining room chairs seem to be covered in a plastic, but the plastic is cracking.

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Michelle
,
Jul 11, 2007 6:50 pm EDT

Did you call the store or just note the sheet? If you didn't call you need to call to report this otherwise it may not get done.

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6:28 pm EDT
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Raymour & Flanigan Furniture Misleading and false advertising

Bought a new Mattress and paid for. Suppose to have old mattress removed as agreed and as advertised. When delivery arrived the driver was very rude and refused to remove old mattress as agreed. Called store manager and his response was he had no control of delivery issues even It was their own company truck. So, who is in charge of delivery issue. As a result they lost a good customer for good. Very unprofessional service on behalf of management.

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10:48 am EDT
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Raymour & Flanigan Furniture Customers beware!

Customers Beware! The product starts to fall apart within 12 months of purchase. A technician visited our home 4 times to try to repair the piece for different structural problems. When we finally decided to replace the product we discovered that the sales representative had lied to us at the time of purchase deceitfully charging us an extra $259.95 which he hid in the bill. At the time, I asked for an itemized bill but he said there was no need, we were not being charged for the Platinum Protection Plan, it was being offered free of charge as a special promotion. DO NOT TRUST THIS COMPANY. ALWAYS INSIST ON AN ITEMIZED BILL. THIS COMPANY LIES TO ITS CUSTOMERS. When discussing this issue with the regional vice-president of sales his comment was " The salesman did not lie to you, he was simply enhancing your buying experience, allowing you to purchase the product without the need to worry about any additional expenses." Bottom line, that sales representative stole $259.95 from me and his action has been condoned and supported at all managerial levels. This company and it's managers are not to be trusted with their twisted sense of morality.

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3:24 pm EDT
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Raymour & Flanigan Furniture Paying for second hand furniture

Purchased a mattress and told if I didn't purchased this paper thin mattress cover for 100.00 I could not return the mattress if there were any problems. Bed was way to hard, so they agreed to the return but my only option was to swith from the same HARD mattress to flush. TG it work out somewhat but still 100.00 for a paper thin mattress cover. Also I purchased a small chest for 600. I asked them to leave it in the living room .When my husband tilted it to put sliders under to move it a big 10 feet, I notice there were numerous chips in legs I could barely see and when we put it on our hard wood floors from carpet it rocked back and fourth. My husband re checked the level of the floor IT WAS DEF THECHEST.H HERE IS HOW THEY FIXED IT THEY PUT BUTTON LIFTS ON ONE SIDE ---- THEY SHOULD CHANGE THEIR NAME TO THE DUMP.

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4:13 pm EDT
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Raymour & Flanigan Furniture Products and lack of service

In 2011 we lost everything on our first floor due to flooding caused by the storm Irene. We had to rebuild and refurnish our home. We bought a gorgeous sofa and chair, tables and lamps from R&F. We took delivery in February 2012. With in 9 months the Sofa and chair cushions lost their shape, one side of the sofa sunk in. This was not a cheap set. The tables all had chips in the paint. We are two middle aged adults - the furniture is not abused or used by a young, bustling family. I was basically told tough and live with it. I wrote Neil Goldberg and suddenly there were alternatives available. The original product was discontinued, so we selected a new set. We have had the power recliner sofa and chair for about a year. The power recliner just suddenly stopped working on both sides. We purchased the platinum protection plan. We waited two weeks for the service call. The tech came out and said the motor shut sown (ya think?). Customer Service agreed with me that I was out of luck and would need to wait an additional 4-6 weeks while the parts are ordered - no other option was provided and the rep gave me a veiled threat of "oh so you dont want me to order the replacement parts?" Very disappointing - 2 separate sets, by 2 different manufacturers did not last more than a year each. I will NEVER purchase ANYTHING from them again. They sell garbage at designer prices and then basically tell you to suck and egg instead of standing behind the product they sell.

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ddon158
levittown, US
Sep 27, 2011 6:47 pm EDT

Finally got a new drawer to replace the damaged one that came with the dresser. It took them over 3 months and numerous home visits (each time they came with the wrong drawer) before I finally got the correct one. The kicker is they promise "3 day delivery service" yet it takes them 3 1/2 months to replace a drawer. Customer service sucks! THINK TWICE BEFORE BUYING FROM THEM!

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disgusted customer333
22 Addison Road, US
Feb 24, 2011 6:48 pm EST

I bought a dining room set from Raymour and Flanigan. Within 2 weeks the chairs weakened and could not be used. They were stapled by their "staff". Next the screws became loose on the chairs and table. They sent someone over to tighten them. Hey! The heaviest person in our household weighs 130 pounds! Now they are giving me a run a round about replacing this set. Don't buy from Raymour and Flanigan.

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Grafin
, US
Sep 01, 2011 2:31 pm EDT

Bought some new furniture there and very unhappy with the quality of the construction.

Tired to get a refund and they were not interested in gearing my complaint.

I hope the Ceo of the company sees my complaint here and wants to help me with my problem.

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Tibaskes
, US
Jun 07, 2010 9:47 am EDT

Bought some new furniture there and very unhappy with the quality of the construction. Tired to get a refund and they were not interested in gearing my complaint.

I hope the Ceo of the company sees my complaint here and wants to help me with my problem.

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jemiferr
, US
Jul 23, 2014 7:46 am EDT
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after asking this debt collector micheal ahern at raymour and flanigan to stop calling me at work, he began contacting my coworkers and discussing my debt with them. i was then advised by my coworkers to put this request in writing which i have done. and he still continues to call me everyday monday through friday. my job is someplace where personal phone calls are not allowed and therefore he threatens my job security.

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Raymours and Flanigan
Liverpool, US
Sep 28, 2011 1:45 pm EDT

Ddon,

We're sorry to hear about your experience. If you could please send an email with your name, order information and a phone number where you can be reached to customerservice@raymourflanigan.com, someone from our Corporate Customer Care team will reach out to you.
Thank you.
Raymour and Flanigan

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4:40 pm EST
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Raymour & Flanigan Furniture Still waiting for delivery of bed after 5 months!!!

5 months ago I purchased the Grammercery 5 pc. king bedroom set. After 4 damaged beds were delivered to Orion in Ca. I still have yet to receive my bed! I have been sleeping on the floor and never heard a peep out of management, Veronica Neddo, until I insisted on speaking with her. Her only excuse was that they no longer service and deliver in Ca.(and this is my problem?) and that she couldn't guarantee my delivery at all and may be in the next 4-6 weeks. WHY? I'm insisting on the delivery of my bed plus $199 shipping and $850 credited to my account once I receive my bed.
I am not going to stop emailing until I receive my bed and credit dues. This is the worst management I have ever dealt with and if need be will seek legal action!
Kelli Butler

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8:34 pm EDT
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Raymour & Flanigan Furniture Nasty, rude aggressive delivery person

Awful experience! If you do take the chance and order from this company beware of the delivery men. As a woman, I recommend having another person or man at the home with you. We had two delivery experiences with this store. The first man was very nice and we of course tipped him even though the merchandise was damaged he was accomadating and professional. The second person who once again delivered damaged furniture was nasty, threw his pen on the ground when we didnt want to sign for the damdged item and wanted a new table that was not broken at delivery. He advised us that furniture is borken all the time at delivery and it can be repaired. His behavior was unacceptable, intimadating and so inappropriate. Management has been less than helpful in correcting the issue of the damaged product and terrible customer service. Shopping that location was a big mistake and the Middletown store managers really make sure you realize your business is not that important. Never again!

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10:14 am EDT
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Raymour & Flanigan Furniture Warranty plan - what is the point if i'm dead

I purchased a table and chairs a year ago along with the 5 year Protection Plan from Raymour and Flannigan. I have since had to have the table serviced twice for discoloration. Their solution is to send a service man that sprays some chemical all over it. This chemical is so strong that even with the windows and doors open and fans on it leaves me coughing to the point that I’m asphyxiated. This cannot be healthy for the service man or for the customers that are subjected to this (probably) cancer causing chemical. What is the point of having the table if I'm DEAD!

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10:40 pm EDT
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Raymour & Flanigan Furniture Liers and thieves

My wife and I went to a Woodbridge, NJ branch to buy a mattress. My wife is 73 y.o. and has Cancer. We were shown an IMatress setup with an adjustable frame. Told that the remote for the base can be wired or non wired. I chose the wired model. Lucky that I was looking over the salesman's shoulder when he wrote up the order as I noticed that the base he wrote up was a Temperpedic brand. He did not tell me this but just went ahead and wrote it in on the order. When I asked him what he was doing I was only then told that the IMatress does not make a base that was wired. Did not tell me this before. I asked to see what the Temperpedic base looked like and was shown this crappy ugly base that was in a different area of the bed dept. The base was not cheap ($2, 800). HE TRIED TO SLIP THIS IN WITHOUT TELLING ME. I said Ok I'll take the wireless IMatress remote model and paid the exta $200. I then asked if the delivery men wore shoe covers as I have white rugs. He said yes they do. Ok then I paid. When it came to deliver the mattress- the drivers did not bring shoe covers with them. When I offered them some to wear, they refused. I said then you'll have to take your shoes off.-They refused to do that that also. I said then I will cancel the order. They did not care. They called the store mgr - he said that they cannot do any of that and never would. SALESMAN LIED AGAIN. I cancelled the order which was about $5, 600.00. When I asked the mgr to credit my cc account I was told that I had to come into the store to do that. What a terrible policy. I told him that if I called my credit card company to cancel that the store would have to fill out paperwork. He did not care. I SAY STAY AWAY FROM THES STORES. They lied to me and they tried to pull the wool over my eyes. THEY ARE NOT REPUTABLE & WILL MISLEAD YOU. THIEVES-STAY AWAY. THEIR POLICYS SUCK.

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10:54 am EDT
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Raymour & Flanigan Furniture Cheaply made furniture.

I purchased a complete bedroom set for $1800. Salesman was knowledgeable and friendly. Delivery was on time. One problem: two weeks after receiving the furniture; the bed frame completely collapsed. The frame was held together with tiny wooden pegs and a plastic t-bar. I weigh 150 lbs soaking wet and simply sat on the bed when in broke. The other problem was that after several phone calls to managers and customer care; nobody could help me. I wanted a full refund. Why should I have to pay for a piece of garbage? No refunds. They will send somebody out in 2 weeks mind you to glue the frame back together again. The set is less than a month old. UUUUUUUGGGGGH. Why should it be glued back together? It is an inferior piece of furniture. I am so angry and frustrated. What ever happened to if your not completely satisfied; we will refund you the total price of your purchase? Poor business practices. Shame on Raymour and Flanigan. I went there solely based on their name. Big mistake. Now I am stuck with a bed that will never hold me.

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6:51 pm EST
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Raymour & Flanigan Furniture Unexplained policy of store

My husband and I went to the store in Brick. We were looking for furniture for our new home.
We were advised that there would be a sale at the end of October and that sale would provide the best price - great right? So we waiting until the sale and then called our salesman to place the order for a new couch. It looked great in the store under the bright lights. During our conversation in the store we were told that if we did not like it when it was delivered we could return it for a 90.00 transportation charge. So we moved and the couch was delivered when we had lots of moving boxes in the living room - we asked that the couch be left and we would look at it later. It was an ivory velvet. When we uncovered it - the fabric looked dark, dingy and dirty - not at all like it looked in the store. so we called the store back the same day as the delivery to request that they come and pick it up - the color was not good and we could use it.
We never received a copy of the sales receipt - The store representative in the business office said R&F has a no return policy. We were never told this. Further after trying to resolve the issue by paying the 90.00 which we had no problem with, we were told by another representative that there would be a restocking fee of 20% - again we were never told this fact.
We do ot do buisness with companies that do not have return policies because things look different in homes then they do in stores. had we been apprised of this fact we would not have made any purchase. We still have the couch - wrapped - and have disputed the case with AMEX our credit company -- R&F do not disclose their business policy - If any would look at their ad there is no indication that there is either a no return policy or a restocking fee - which ever they chose to assert - this is deceptive to consumers.

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12:39 pm EST
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Raymour & Flanigan Furniture Quality and service

I recently purchased a leather sectional from the Cindy Crawford line at the Raymour and Flanigans in Clifton Park NY along with a loft bed for my daughter, the sales staff was excellent and helped me in every way possible, but that is where the 5 star services ended. We had them ship the furniture to our new location in another state and many of the pieces were damaged and missing parts, that was almost 3 months ago, I was open to working the issues out in a number of ways, after repeated attempts to contact them and never being able to reach anyone capable of handling the issues and waiting weeks to receive a call back, a local furniture repair company sent out someone that basically made things worse. Then an attempt was made to replace the pieces and what was delivered was a disaster the pieces where in worse condition than what I had, it has been almost three months and we are still waiting to have this resolved. Raymoure and Flanigan would receive the lowest grade possible in my book, their customer service is probably the worst I have ever experienced. I do not say this lightly as I have owned a business and I understand that things happen but it is for the lack of customer service after the sale that I would not buy anything from them again and would not encourage anyone else to do so either.

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7:49 pm EST
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Raymour & Flanigan Furniture Custions on couch

I brought the Cindy Crawford set in Dec 2010.I had a problem with one cushion and they came out three times and finally ordered a new cushion I have the problem with the sofa cushion, So I called the customer service and was charged 48.00 for a service call, so I asked if I could buy a cushion and was Told NO. I just brought a bedroom set from them and don't feel like I should be treated like this, plus I would have brought more but after this kind of treatment I don't think
Debra Modica /DuBoux..
[protected]
[protected]@aol.com

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BLONDIE33
, US
Mar 25, 2013 11:13 am EDT

I feel the customer service sucks I was suppose to have service done to my couches on 3-22-13 and there car broke down which they informed me on running late. Than an hour later to tell me they must reschedule only to have a date available on April.13 LIKE REALLY
TAKE THE COUCHES BACK. They legs are warping, the chenille is ripping stop trying to fix something that cant be fixed. take them back.

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