Delivered 12 pieces of damaged furniture on 4 separate trips. For what? A 3 piece set... Sofa... loveseat, chair. All damaged on all 4 deliveries. All pieces damaged on all 4 trips. Damage was pointed out even by the delivery guys!
Yes, my wife and I pointed it out to them on all occassions! The delivery guys also saw the damage agreed that they would not accept the furniture in the condition it was in. After all, it is supposedly NEW furniture not used or repaired furniture. Spoke with warehouse, salesman, store manager, and regional manager... they did very little, if anything for me. I will now try to talk to the corporate office. What is a shame is that the store seems like is has good quality stuff, but once you leave the store, it is a different story.
Kind of like seeing a menu where the picture of the food looks good, but when the food arrives it looks and tastes like cardboard!
Customer Service: F
Deliverd New Furniture: F
Customer Satisfaction: F
Sure, I believe their prices are better than many, but it is most likely due to the above scenarios.
As my dad always says, "You get what you pay for!"
Oh yea, also...about the damage:
Frame bent, seams not lined up... soes not line up as it should, tears about the size of dime, rips about 1-2 inches, stains, soot type stains, stitching ..separated, pen mark on love seat, etc.
AND ON ALL 3 PIECES...ON 4 SEPARATE OCCASIONS! SO WE ARE TALKING ABOUT 12 PIECES... ALL DAMAGED... IT IS ALMOST LAUGHABLE HOW BAD THIS EXPERIENCE IS!