Ramada
reviews and complaints

Room 120 Dallas love field Ramada. 1st night toilet flushed slow and over flowed. Complained to desk. 3rd night took a shower and tub would not drain. Flushed toilet 5 minutes after shoes and raw sewage came up in the bathtub. Told front desk and they said maintenance was gone for the night. I asked for a new room and she said there wasn't any available. This is a health hazard and I need a full refund for my stay. By far they worst experience ever in a motel.

I am writing today to complain of the poor service I received from your hotel on the night of sunday the 21rst of October. I visit Calgary pretty frequently for business and this was my 6th stay at this hotel.

Everything was fine up until the evening of the 21rst of October 2019. I was sharing a room with a colleague and due to my insomnia/jetlag, I decided to go downstairs into the lobby to do some late night work. It was about 1 am and I sat quietly doing my work when I noticed a security guard watching me. There was nobody else there, I was alone. At about 01:44 am, the security guard told me I was not allowed to be dowstairs anymore and that I needed to go elsewhere. I told him I had insomnia/jetlag and I usually do my work in all the hotel lobbies I stay in. He told me not here. I told him what was my choice to go outside? His answer was basically I was not welcomed in the lobby, and that I needed to go elsewhere. When I asked for an alternative, he did not have any. So I ended up moving my work outside. Now I would also like to mention there was a shooting in front of your hotel the night before and I, a female, was by myself.

I have never felt more unwelcomed by a hotel ever and that my safety did not matter whatsoever. The next morning when I went to check-out, I did leave a complaint with the manager on duty but she told me it was cultural due to the security guards ethnicity as if to justify it. Absolutely no remorse or concern regarding the safety of my person. No one has contacted me since.

I run a business and travel quite a bit. i would never put a woman out at 01:44 am in the streets, especially if she was a client and especially if there was a shooting the night before. I was staying there for 4 nights and seriously have never encountered that type of customer service. Again no one followed-up with me, nothing.

Sincerely,
Milena Fusco
Milena.[protected]@yahoo.com

Good morning,

My name is felippe valdez and I stayed at the ramada hotel in Paramaribo yesterday 10/29/2019 . Today I checked out and told the front desk I had consumed somethings in the mini bar and the front desk told I had to pay for them. I wasn't aware that my company didn't pay for them. So I told the front desk that I wasn't aware of that and that I had forgotten my atm card in Brasil. The guy kept saying that I needed to pay and I told him that my company only opened at 9 a.m. but he didn't care just kept saying that I needed to pay never offering any other solutions, so I woke up my manager through whatsapp and told him what had happended and he said for Ramada to contact Copastur and that the situation would be handled, the guy said that Copastur needed to email them, he refused to call ou contact them. So my manager said that he would approve it, and for the front desk to contact my manager through and email but he still refused and I told him I needed to catch a helicopter trip to the rig and all he said sorry but you can't leave. Never did he offer to contact anyone or be proactive in the situation knowing that I am not from the Suriname and didn't have cellular phone service in the country. And I showed him thew messages but he didn't seem to care one bit. So finally I said I couldn't stay and for him to email my manager that he would approve it. After lots of insisting he told me to write the email and said he would contact my manager and if they didn't approve it I would have to pay for it. I told him I would pay if I had my ATM card with and never refused to pay. After all was cleared up I went to shake his hand and he refused to do it. I worked in a hotel before at the front desk and I never did that I was always proactive and tried always to help the guest and I saw that he didn't really care in helping me. And I saw that there was no breakfast for us since we were leaving earlier but there was a snack bag for us to take. I have stayed in many different ramada hotels and I have never seen this nor an atitude like this. Normally in the ramada hotels I stayed they would serve breakfast earlier for us it wouldn't be complete but at least it was an good breakfast. Is this is how ramada treats its guests? I didnt' like the way the personnel at the front desk treated me and never offered to help and always acted hostile about the whole situation.

Sincerely,

Felippe Valdez

My name is Kevon and I checked into Ramada room 304 yesterday, and made a simple request at the check in counter. I am one of more than 50 people who decided to stay at Ramada for a business trip. I simply requested a room overlooking the pool. To my surprise, my request was disregarded by the receptionist and when the marketing manager made a request to the operations manager it was categorically denied without a reason provided to me. To add insult to Injury, my hot water does not work and there are things in my room that has a good bit of wear and tear overtime and it needs replacing or fixing.
I was of the honest impression that service is a major thing and the level of disregard to me is amazing for such a popular establishment. I don't think my request was anything impossible. But even if the reason for being denied was that no rooms were available, there is a professional was to do so. I am the only one from my team that made that request and I am also the second person to arrive, as the rest are due to arrive this week. the employees at the front desk need professional standard training.
I don't think I want the room change anymore to be honest but the level of service needs to
Improve..

This hotel advertises itself as 5*, it by no means that. There are no robes in the rooms, no carpet on the floors. The bathroom has little washing accompaniments. The minibar is very basic, no milk in rooms, or biscuits. The standard of food low, tasteless and repedative.
The continued music booming all day is annoying.
The general maintance is very poor with phones hanging off walls, locking sections on doors gauaged out. Wooden decking broken.
Ramada Wyndam used to have a good name said quality. NO MORE.

Hi'
With due respect Mr.df I want to put it into your knowledge that lockers are still not given to us, we all members are facing huge problem regarding this . Kindly give us locker ASAP .

Secondly, there is messed up seating arrangement of la terrace restaurant they are blocking our pathway to pool and bathroom, so plz do it properly so we can enjoy our space and time .

Thirdly your health club bathrooms and washroom are in pretty bad shape kinldy do check yourself by random visiting that place.
Will be waiting too see our health club healthy again .
Fourthly, email given by their higher officials aren't working and they don't recive calls moreover this their owner didn't meet to their gold card members .
Lastly but not least, pool temperature and jacuzzi temp aren't maintain at international levels as they claim themselves 5 stars.towel provided by them are teared and decade old.

Hope this email would help them to maintain 5 star hotel level and I'm there decade old member but they didn't even notice my complaints. Staff is below education level, smoke around members and ask them for cigarette and disrespect them . I advise them to hire some educated staff for all dept
This complaint is against Ramada hotel airport karachi sindh Pakistan .
Hope you will take some strict actions, as I many time complains them.
Regards
Dr naqvi
health dept
GOVT OF Pak
Gazetted Civil servant.

I have just a few complaints about the ramada hotel in grassland Alberta. I have stayed at this hotel a few times for work and wouldn't recommend this hotel to anyone. I have went with no hot water at two separate times another time my pipe let go from the bottom of the sink and it took them 4 or 5 days to get it fixed after being told about it. The elevator is away broken and days before it is fixed, the last room I was in the ceiling was all yellow from water leaks and in the corner ceiling was black. Hope u can fix these problems cause I won't be staying at any Ramada hotels anytime soon

Just got some complaints about the Ramada hotel in grassland Alberta I have stayed here a few times on business and it's been the worst experiences I ever have. I have stayed in many hotels over the years being on the road for business the rooms the last 3 stays all smell musty. The pipe on the bottom of the sink was let go and leaking all over the floor and it took them 5 days to get it fixed. The ceiling in the bathroom had black mold in the corner where it as been leaking for a while and I notice the water was running from the shower to the out side wall in the room. It is totally up to yourself but the manager doesn't do much about any of these problems there where told about them and now the elevator as been down now for 5 days the water as been gone a few times now also come back to the hotel after work and couldn't have shower. Don't think I'll be using Ramada hotel any time soon

Over the weekend my husband and I stayed at the Ramada Inn in State College, PA. To say we were disappointed is an understatement. The hotel was dirty, outdated, uncomfortably hot, and above all else, windowless. How can a hotel not have a window? My husband and I did not feel safe in that room. What if there was a fire? When we spoke to the front desk, they basically dismissed us. When you're in the field of hospitality, you would think that they would want the guest to be happy. My husband and I travel a considerable amount for work and leisure and we've never stayed in a hotel that is 1 star at best. On top of that, the hotel had a note on the desk asking for gratuity. Spending over three hundred dollars on this hotel is an outrage. I'm just very upset with my stay and it honestly ruined our stay and weekend. I would greatly appreciate a refund on this hotel stay.

Receipt for Ramada Hotel & Conference Center by Wyndham State College, State College
Oct 5, 2019 - Oct 6, 2019 Itinerary # [protected]
Booked Items
Hotel: Ramada Hotel & Conference Center by Wyndham State College
1450 S Atherton St, State College, PA16801
Check-in: 10/5/2019 | Check-out: 10/6/2019, 1 room| 1 night
Traveler Information
Suzanne Kane
Room 1: Standard Room, 1 King Bed
Cost Summary
Booked Date: Oct 5, 2019
Subtotal: $331.89
876 Expedia Rewards points used: -$6.26
Trip Total: $325.63
Collected by Expedia
Paid: $325.63
All prices quoted in USD

I complained to guest relations as housekeeping had been in my room to clean and knocked my hair straighteners off of the side causing them to break. The technical team looked at them and thought it was acceptable to super glue them back together as when they heat up this would melt and cause a fire hazard. I was told by guest relations that it wasn't good enough and that they would replace them by the afternoon, however when the time came they were refusing to do anything about the situation which is highly unacceptable. Please see attached pictures of when they were broken and of how they glued them back together. Please reply to email address [protected]@outlook.com with your response to how this problem will be resolved.
Regards
Mrs ellen baillie

Everything about this hotel is miserable! Bugs all over my room. Lights don't turn on. How is one to sleep with these bugs all over the room! This is absurd. There is probably a reason this place not only does not have a sign up in the front of the building but no traffic coming in or out of the building. This is hands down the worst hotel I've ever been at. Bugs live in the shower towels given and the showers it self

I had purchased 2 nights stay at the Ramada in Fresno. After the first night I went to lunch and ran some errands. I came back and my room was being cleaned by house keeping. I went to the front desk and said "what's going on?" They replied "Sorry we made a mistake" I said "ok just get me in my room I paid for please". They said, "we have to run your card again and charge you another deposit" I said, "fine". Well here's my problem. They charged me $200 for a dirty room fee. A dirty room fee I should never had because they should have never cleaned my room and moved my stuff. They had an invasion of privacy, and breach of contract and then they think they can charge me? No no noooo.. I don't care if you are Trump Towers or the Queen of England. I don't care about your policy. You stole my money and I want it back. They have not sent any emails or calls or text verifying the money has been returned. I have had a police officer go down there to see if they will return it. They said no. This

Here as part of a bus tour with Caledonian Travel, who are based in Scotland. Have been given a time for a group dinner of 7.45 pm. which is just acceptable. However having originally been advised by Caledonian Travel that Breakfast is served from 7 am until 10 am - this has been overruled by hotel staff and have been told breakfast will be served as a group booking at 7 am. This is totally unacceptable having been 10 hours on the road, given a late dining time and not leaving for our outing until 10.15 am. Is this common practice for your hotel to dictate a set time for breakfast and not advise customers until their arrival? Even if it is your practice to give a set time to bus group bookings, 7 am is unreasonably early. It is not as if there are amenities close by for those without individual transport and it is utterly unfair and disrespectful to expect your guests to sit around for over 2 hours. I am hoping this complaint will be picked up tonight and remedied before your guests retire for the evening. I may add it is not easy to find a phone number to enable one to contact Customer Care to have this problem dealt with. I trust I do not have to wait your suggested 48 hours to get this problem resolved as it requires attention immediately .