Quest Diagnostics

I made an appointment online yesterday at 1:30 pm for lab work at 7001 Amboy road ,Staten Island.I provided the script to the technician and after she entered the information she requested a payment of $162 + for the psa test. I told her that I have a zero payment for lab work. She indicated that she will not do the test unless I pay or agree to sign to be billed. I told her to not do the psa test and do the blood work since I can’t pay.but she wanted me to get a new script and will not do the blood work etc…

I called my insurance (united health care ) this morning and they confirmed that I have a zero payment and I should not have been asked to pay or billed for this lab work.

My provider phone number is [protected].

Your lab technician acted very unprofessional and I am questioning how and why a payment or agreement to be billed was requested.

6/17/2022 0820 approximately

My husband and I both had work ordered at the same. Both of us were called in a few minutes since no else was waiting for testing. Both my husband and I had orders from same physician office. I (female) was directed to two techs and my husband went to another sole technician at the same time. I handed the physician orders to the tech. She immediately started complaining the physician order sheet supposedly did not have a fax number. She did not look up the physician information. I told her that it was the system as I had seen it in lab system many times before and tech never had an issue. She was extremely rude , condescending and interrupted me incessantly as I tried to tell her the information was available in the system. She harassed me until i had to look up the office number on my phone. I have been going to Quest for years and never experienced such a event. If you hire people to work with patients/ public should train them to be respectful, courteous to patients who seek medical services. Lab tech should recognize generational differences and needs. Just because they are rude and disrespectful to their own it should not represent the values of a company. As leader in health care I was extremely ashamed of your employees behaviors. Is this the represented of your mission and vision ?

Dr. Elizabeth Gotay, DNP, RN

I used to work for this lovely company, was with them 6 years until a coworker didn't like me for whatever reason and went to hr and told them a lie on me. One day I get a call from hr in New Jersey and was asking me a bunch of questions. In which I told him I didn't know where any of this was coming from.i was a good employee, and have never been in trouble. Even though what was told was an absolute lie and I mean that from the bottom of my soul what this coworker had said about me was a legit lie.i never stood a chance. I was fired over hearsay. How is this okay? I was lied on. I feel like the coworker was jealous of me by her actions towards me. I got fired but I be dammed if she doesn't walk around in these pic's smoking on a Marijuana pen. And brags about it. How is this okay? Coming to you from Christiansburg VA. Veronica LOVE (float position) is the one who got me fired. I hope she is happy that she u cause someone their livelihood. While she is in the office getting high and dealing with our patients. Why hasn't hr looked into this with her?

Quest failed to credit me on a payment I’ve made for lab work in December 2021. I have called and emailed them proof from my bank that the bill was paid but they still don’t credit the account. They sent the bill to a collection agency in April 2022. Icontacted the collection agency with proof of my payment and contacted Quest again. They said to email them proof again and they opened a case for review on 4/14/2022. Since then, I’ve heard nothing back from Quest. I had to get blood drawn again for a doctor appointment and was refused service because they said I had an outstanding balance. I had to pay the bill AGAIN which now makes Quest owe me money. Instead, Quest has now closed the review as according to them, the account has been paid. But they never acknowledged or credited me my initial payment. I have spent hours on the phone with Quest, the collection agency, sending emails to no avail.

Account number: 4142559QQUD1-10

Case Tracking number: [protected]

Quest's new system deletes appointments if you are 5 minutes late. So if you are there on time or even early, and the people in front of you cannot figure out how to check in, by the time you check in, your appointment is deleted even though you showed up on time. The San Clemente Quest office on Via Hermosa made my wife wait over 2.5 hours even though she had and appointment and was on time. I know that they can still see your appointment in their log, so they could have taken her because the reason for the delay in check in was not her fault. But the employee decided to be a jerk and not take her. I believe this is a common problem because I was there a few weeks ago and a senior citizen ahead of me could not figure out how to check in, and there were issues with their appointment. I was early but by the time I tried to check in, the appointment had been deleted from their check in system. But that employee just looked me up, saw that I had an appointment and that I was on time so she went ahead to drew my blood. The employees need to be reprimanded and trained better, and they need to change the check in app. I know they're going to say that you can check in on the phone but that didn't work for me when I was there so their IT team needs improvement as well.

I have always paid my copay, bills as they come, just received a bill for 20$ today June 6 2022, dated June 4th 2022. From date of service on12/6/21. Called spoke with two representative and told them I sent check they told me for some reason check didn’t clear, couldn’t explain why, she began to tell me, to check with my bank to see why, They are simply have issues In billing sending me an invoice 6 months later, and said they signed me up for e-mail billing, and had sent me several emails notification, well I explained I never signed up for paperless billing, and needed to pay $20. I pray my insurance would switch to Lab corp, cuz they do a better job not just in billing, drawing blood getting results, and making apt. Quest simply disappoints in every way possible. Will be calling my insurance company to see what is possible. Writing another check today, hope it end, my waisted time, 2hrs worth of my life.

I have had bloodwork done hundreds of times over the last 3 years at Quest and it has always been a decent experience. Until today.

I had bloodwork done in West Haven on Campbell ave. I did not get the techs name and did not want to ask her for it. I have never been treated so rudely from any of tour techs before today. To say she was mean and nasty would be an understatement. I left your lab speechless shaking my head in disbelief. I will return to that lab again and will express my feelings to all my doctors at Yale. I will find another place to go now,

I had an appointment for 9:20 a.M. June 4, 2022. When I arrived, I had issues with getting my insurance card to scan. I knocked on the the door. Your very rude very disrespectful. Very unprofessional female employee jackie (who in my opinion is mentally unstable) refused to answer my simple question. She kept saying the same thing over and over again (mentally ill) I told her I understood what she was saying, but she still refused to answer my question. I walked out to get a mask. I left mine in the car. I called police on [censored]

I am not comfortable leaving my credit card information on file. Need them to send a bill so that i can pay it up. When will Quest stop harassing patients with sharing credit card info during time of appointment?

I missed my appointment .i was late for 10 minutes and had to wait for 2 hours and they just ignored me.they said lets see what we can do big did not do anything .i was pregnant and need only give a urine test. The branch is onChabey chase and Windaor in Glendale.

My boyfriend and I were headed to Monterey today when the Quest Diagnostics vehicle veered aggressively into the far left lane from the middle right lane with no turn signal, no warning. Barely missed the front end of our car in their hurry to get wherever it was they were going. I also noticed it looked like they had a paper map or something similarly sized spread across the steering wheel so definitely not driving safely or paying attention.

Vehicle ID 48036

License Number 88425MZ

I had a drug test that was done on may 5, 2022, quest received the lab of 5/6/2022, it is now 5/13/2022 and the drug test is not completed and I am scheduled to start a nursing assignment on 5/16:2022 however I can’t work without my drug screen. I have called multiple times, the same answer it’s pending, everyday. This is unacceptable, from my understanding quest diagnostic has held up a lot of nursing positions due to their delay of being efficient with drug screenings. Urine, and why urine sitting out for 7-10 days

This is ridiculous and unprofessional, there is a nursing shortage but guess what we still have to take care of our patients,

Hello, my name is ******** ******. I received inaccurate lab results from Quest diagnostics on 4/19/22. Immediately once I saw Quest Diagnostic results, I went to another lab and retested for the incurable “infection” they claimed I had.

I received my lab results from the other clinic within the same week, which show that I have immunity and do not have an infection of what Quest Diagnostics claims.

For the time being I suffered a lot in my mind scared that I had an UNCURABLE infection thanks to the negligence of Quest Diagnostics. I am very unhappy with Quest Dianostics and will not recommend their services.

This has been the lab for myself and my family for awhile but after my experience yesterday I cannot recommend this location to anyone. I had a scheduled appointment for 7am, the building did not even unlock its doors until 7am and by then there was a group of us including the employees waiting to get in. After 15-20 minutes of waiting, I was called back after some people with later appointment times. None of this really bothered me until the phlebotomist, named Pamela Antonio, hurried into the room, did not take the time to introduce herself or ask me questions. She did not take the time to check which arm may have the easier vein access and proceeded to jab straight through my basilic vein. It was so painful I knew Pamela went through the vein. I soon developed a large hematoma at the site which is well over 3 inches in diameter. I was very hydrated, drinking 50oz of water the night before, additional 16 through the night, and another 16 before I arrived. The technician, Pamela Antonio, just didn't care to take the time to do her job correctly, I have never had anyone so negligent try to take a blood sample. There are plenty of other labs and locations-go someplace else unless you want to be butchered.

Pamela Antonio’s Issuing authority:

California Department of Public Health

Credential ID: CPT00070638

Driver 3113 tailgating , speeding and cutting other drivers off. 1pm in MT dora .

I made an appointment (online) for lab work at 800 Riverwood Ct, Conroe, TX [protected] and printed out the confirmation LKJSMT with that information on it. When I received an email a couple of days before the appointment for 4/20/2022, the address listed was 690 S. Loop W, Conroe, TX [protected]. I tried several times, in vain, to contact both of these locations to determine where I was supposed to go. There are no options to speak to a real person, and after many options, which almost all end in going to the website for assistance, I called the customer service number [protected] listed on the internet, and after navigating through the phone tree was successful in finally speaking with Terry who answered most of my questions. She could not tell me why the location changed, but was able to confirm which location to go to. If someone would have answered the phone at either of the two local locations, my question would have been answered in a few minutes instead of almost an hour navigating phone trees with no option at the end to speak to someone.

I paid my bill on March 1st, 2022

i am still getting emails about this small balance as of April 18th 2022

I have called 4 times.

My HSA paid this bill.

These people could not find their [censored] with both hands.

I sent them proof of payment.

These incompetent [censored] cannot locate the payment which was mailed to them by my HSA on March 1st, 2022.

These stupid [censored] keep emailing me about this.

I went to your Southington location at 360 North Main Street today at 12:45 PM to get simple blood work drawn. The technician's name was Vivian. I go there often and I've never seen her at that location before. I had to fast for my appointment and she attempted to draw the blood out of my right arm she poked me twice with the needle lightly in the wrong place before inserting needle in vein for the actual blood draw but the way she had my arm resting, the blood stopped coming out and my arm was all tingley. Then she blamed it on me and then she proceeded to to go to my left arm to take a second vial of blood. So I was poked a total of 4 times. 3 in my right arm and one in my left. Then she made it that it was my fault because she said "she's too short that's how my arm had the rest on the chair". You will see the results in the picture my husband took. I gave her the benefit of the doubt and kept an open mind and this was the result. Vivian ha a poor attitude, is terrible at blood draw, makes excuses, makes a pin cushion out of me, and then blames me for her incompetence. She should be fired! Everyone else there that works at that location has always been professional and accurate.. But not her.

I had made an appointment at Quest. I went to the appointment early. Waited more than an hour past my scheduled appointment. My name was on the TV screen to be seen, when suddenly my name disappeared. I asked what happened and the single employee there that day said to me "I am the only person working, I am all alone today." The waiting room was full. I walked out.

Now I receive a fraudulent bill for $40.00 with no reason whatsoever given for the bill.

The bill says for "Laboratory Testing"

It also mentions trying to bill my insurance company.