Quest Diagnostics — customer service
Time:4pm to 4:18pm
Client: Joshua mills
Parent : Joanne Vargas
I brought my child in to receive blood-work. He is 13 so I allowed him to go to the back alone with your staff after signing all paperwork; while I waited with my other children in the waiting room. While I waiting the hispanic woman came out to the lobby- locked the door. turned off all the lights despite the fact that we were still there and told me to exit from another door because they are closed. It seemed very clear that she wanted to go and was bothered that we were there.
After taking my sons blood they asked him to use the bathroom. However the lady seemed to be upset that it was close to closing and my child needed to use the bathroom. She began to bang on the door. and proceeded to yell at me in front of other clients and staff to get him out of the bathroom because other people needed to use it. I asked her to please calm down and was she yelling him. My child could have possibly needed to have a bowl movement and that could have been the reason for his delay. However she simply got louder and told me that they can place the urine test on hold since he wasn't able to urinate. I asked her again well- how do you want him to pee if you are banging on the door. I told her that she wasnt allowed to speak to clients in that manner especially children. And that I wanted to talk to the manager. She then stated that she was the manager. So I simply told her I wanted the corporate number. The other lady was nice and asked us both to calm down. She provided me the number I requested.
I am very upset and would like to be contacted as soon as possible regarding this matter.
She provided me a different name . Tina Martinez
and number [protected] and 1888- myquest - But that was not the name of the staff member . She was a short hispanic woman- with blond to orange hair. (could be mexican)
I was unable to complete my sons test. They didn't give me any information about when I could return to get his urine sample.