CB Medical Services and Facilities Quest Diagnostics Complaints #422-441

Quest Diagnostics Reviews and Complaints

Quest Diagnostics review: unable to contact real person

Reviewer42781 of Seattle, US

Feb 16, 2016 1:30 pm UTC

My husband had a drug test done for a new job. After returning home (an hour away) he was unable to find his driver's license. I have called every published number for the office and have been completely unable to talk to a person. I am directed through endless automated menus and never reach a person. Once it said it was going to connect me to a person and after saying "This call may be recorded" it hung up on me. I have pressed "0, " tried all the department options, tried punching random keys, etc. and am only ever sent to automated systems for whatever option it is. I found a secondary phone number published online and it rang and then made modem sounds. I tried the "email us" option online and all I get is an error page. It should not be this difficult to talk to the front desk at an office. It is infuriating. This should have taken 2 minutes total.

Also, their schedule is ridiculous. They are open from 9-11:30am and 1-3pm.

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Quest Diagnostics Contacts

Quest Diagnostics phone numbers

+1 (866) 930-3718

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Canada

+1 (973) 520-2700

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Head Office

+1 (800) 877-7004

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Clinical Trials

+1 (800) 877-7484

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Employer Solutions

+1 (800) 426-4702

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Nichols Institute, San Juan Capistrano

+1 (800) 421-7110

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Nichols Institute, Valencia

+1 (800) 336-3718

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Nichols Institute, Chantilly

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Quest Diagnostics emails

myquestsupport@questdiagnostics.com

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Quest Diagnostics address

500 Plaza Drive, Secaucus, California, 07094, United States

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