Quest Diagnostics – Concern regarding unprofessional experience at Quest Diagnostics – 1127 Wilshire Blvd, Los Angeles

Dear Quest Diagnostics Management,
On August 7, 2025, at 10:00 a.m., I was scheduled for an appointment at your Quest Diagnostics location at 1127 Wilshire Blvd, Los Angeles. I arrived early, as my doctor had requested labs the day before to help expedite my kidney transplant listing. To facilitate this, I sought assistance in changing my scheduled appointment to a walk-in.
When I asked one of the phlebotomists (female, Hispanic, glasses, heavy build) for help, she responded by rolling her eyes after I expressed confusion about her directions. I kindly asked her to clarify, but my request was met with dismissive and unhelpful behavior. I then spoke with another phlebotomist who provided clear instructions and helped me place myself on the walk-in waitlist.
After waiting in the lobby for more than an hour, and as the lobby began to clear, I noticed that there was no movement on the waitlist, despite being third in line. At that point, I decided to leave and schedule an appointment at another Quest Diagnostics location.
I am writing this letter to bring to your attention the unprofessional behavior I experienced with the first phlebotomist. Her conduct was unnecessary and discourteous, and I believe it should be addressed to ensure that patients are treated with professionalism and respect.
I fully understand that wait times for walk-in patients can be longer, and at no time did I expect to be moved ahead of others. My concern lies solely with the unprofessional interaction I experienced.
Thank you for your attention to this matter.
Sincerely,
Larry
619.736.4988