Qatar Airways
reviews and complaints

Dear sir,

I am Joinal Abedin, a Canadian citizen living in Montreal, Canada. In June 17, 2022 after arriving Dhaka airport, my wife complained with Qatar Airways about our two missing luggages. The file reference number is DACQR20659. We went to Qatar Airways office at Dhaka Airport (2nd floor) on July 26, 2022 and filled out the passenger property questionnaire and submitted some other documents. At that time we were told that concerned authority will contact us through email. About two months have passed since then but we did not receive any update yet. In the mean time, I emailed Qatar Airways Dhaka office ([protected]@bd.qatarairways.com) several times but did not get any response. At this point I am very disappointed and uncertain about what I could do further in this regard.

I am a practicing medical doctor in Abu Dhabi. I express deep disappointment to write this grievance mail regarding my scheduled travel which turned into a mental turmoil at the day of travel. Completely unexpected from a reputed airlines like Qatar airlines which has been ranked as the best airlines 2021 (1st).

As recommended by my friends and colleagues I booked Qatar Airlines flight because of its reputation. Me and my family of 3, were looking forward to the long-awaited, intercontinental haul to USA after 2 years of waiting and saving for the trip. The trip was scheduled on 4th of Aug from Abu Dhabi to New York (JFK) via Doha and back from Miami to Abu Dhabi via Doha on 26th Aug. Reference number MTYXPD.

When I got up in the morning of 4th August at 7 am, to my dismay, I saw an email in my inbox which was sent to me at 2:42 am, stating that the flight from Doha to New York has been cancelled record locator ID Record locator: KPCQJN. No one even called up to inform me about this cancellation. Simply writing a mail at the last minute doesn't suffice. To add to my agony, the contact number given was a nonfunctional number and couldn't be reached.

Then I tried to call the general Qatar airline customer care. The following responses I got

1. They were completely unaware that the flight was cancelled. Repeatedly we called thinking that there might be recent updates but still they had no clue about it, shocking, callous and very unprofessional response.

2. I kept on calling and called up, 5 times over 5 hours and finally they said that yes, the flight is cancelled, and they don’t have any updates and they can't book us on any other flight. And the flight was cancelled by American airline, the code share partner. I told the customer care that, I didn’t book the ticket with American airline and, in fact I was not even aware that this was a code shared flight, as I had booked the flight to fly with Qatar airways.

3. The earliest rescheduling would be after 7 days. Can you imagine after 7 days. All hotel bookings and travel went for a toss.

I had to take an emergency leave that day to sort out this problem, cancel all my prebooked appointments, though it was last day of my work and was frantically calling customer care and to gather all this information, it took me almost 6 hours until afternoon. To the extent, I requested them to give me any flight to USA and I will myself manage internal connecting flights. Still by early afternoon they said earliest they can give me a booking 7 days later and again what’s the guarantee that it won't be cancelled.

All this means is, that I suffer my plans which I planned for almost 40 days in advance and done, all the further bookings, including hotel, various attractions etc. And all these were nonrefundable. Or buy a new ticket considering the hovering uncertainty.

Entire exercise of last-minute cancellation has got me into tremendous mental turmoil, anguish and financial loss, not only to me but my small children who were excited about the entire trip.

Soon I realized that the airline is not going to solve my issue, in order to keep up my plans, kindly note that I had to book another ticket by other airlines and incur financial losses because of the last-minute cancellation of the Qatar airways flight flying from Doha to New York (JFK) and had to shell out almost double the amount of money. I also requested airline that ok cancel the ticket going to USA but keep the return ticket but they said no, we have to cancel both the tickets, thus I had to rebook entire trip again barely few hours before flying in a last-minute rush.

To date this is the most unprofessional experience with any airline.

In Lieu of all this trauma, I demand for a subsequent and appropriate compensation.

For any further details kindly contact me anytime at [protected]@gmail.com or [protected]@gmail.com

To QATAR Airways Management

Please be advised that on the 31st August 2022 my wife and I were booked on flight QR 266 from Larnaca Airport to Doha and thereafter from Doha to Johannesburg.(copy of boarding pass attached).

As we usually do when travelling with Qatar Airways we always pay the EXTRA FEE to choose seats that will make our flight more comfortable. On this occasion we booked and paid extra for seat 12 E and 12 F.I was seated in 12F.

Once on the plane and after take-off I wanted to push my chair a little back so I am not so close to the seat in front of me. I noticed that there was no button on my seat to push the seat back. My wife’s seat right next to me did indeed have such a button and she was able to push her seat back. When I took this up with the air hostess she advised me that my seat does not go back because it is situated IN FRONT of the emergency door. I advised her that my wife who was seated next to me was also IN FRONT of the emergency door but her seat did indeed go back. She then apologised to me AND GAVE ME A BOTTLE OF WATER.I was forced to endure approximately 4 hrs of extreme discomfort. The chair in front of me was less than 20cm from my face and when the passenger pushed her seat back that distance became even less. I could not push my chair back or watch TV (especially when the passenger in front of me reclined her chair).I was terrible disappointed by ,firstly , the fact that I paid extra for this seat and secondly that the air hostess did absolutely nothing to assist me despite the fact that their were 1 or 2 empty seats on the flight.

When I arrived at Doha I reported this to the Qatar help desk who advised me that it would be reported on my behalf and I would get a reply from the airline. Up until today I have heard absolutely nothing from this so called world class airline.

When we finally arrived home we picked up our luggage and found that our bag was damaged (Broken wheel).Also nothing done about this by the airline despite the fact that we reported it and showed them the broken bag at OR Tambo .(proof attached).

Needless to say I am extremely disappointed by the absolute disregard for a regular passenger. We always flew with Emirates but then changed to Qatar a couple of years ago for our annual August holidays.

On your website you advise that if a passenger has a complaint he should state what he wants and in what way he expects the problem to be resolved. Since I believe that our experience was adversely affected by this blatant disregard for a passengers comfort by both the airline and the crew member I request that Qatar should grant my wife and I replacement tickets for our next holiday to Cyprus or a free upgrade for the 2 of us the next time we fly Qatar Airways

I await your response.

I N Killas

Cell [protected]

Sir or Madam!

Yesterday was the 10th of September.

5 months ago I started an air trip booked with Qatarairways.

5 months ago I asked Qatarairways for help at the airport of Manila, Doha and Dar-es-Salaam, because the first flight had been amateurishly booked wrong. The subsequent flight would have been in the air for 1 hour already. In addition to the complications at the airport, there would have been an overnight hotel stay and another PCR test.

So for 5 months I have been in contact with Qatarairways.

Success: none!

Good service: definitely not! There is not one serious answer.

I still insist on the payment of 300 USD, because also the last flight had been booked totally wrong: the following flight was the day before.

I did not use the flights from Dar-es-Salaam to Doha and from Doha to Manila.

The whole ticket was 1786.40$

All canceled return flights should be half of the price

Half of 1786.40$ is 893.20$

Refund by Qatarairways = 690$

Difference: = 203$

Missing refund of PR1818 = 100$ (estimated)

A total of 300$ is missing as a refund!

Regards

M. Diethert

Dear Team,

Flight QR-630 Doha to Sialkot, my family were traveling, my wife with infant and child. Cabin Crew Team non-professional attitude and very badly act with my child. During flight landing time cabin crew Team badly interact with child regarding seat belt and as a result child started vomit and got un-controlled which would had lead to any undesirable condition of a child. I wanted to complain seriously regarding this vulnerable situation which happened in said Qatar Airways flight.

Please need to take serious action for cabin crew Team whoever was involved.

Regards

Muhammad Abbas

My Daughter a university student boarded a flight from Bangalore to Vancouver on 4th Sept 2022.She had a connecting flight at SFO via West-jet. While she was in midair she received a email for Qatar airway changing her tickets and the Airlines to Atlantic and another stop of Seattle was added.

On enquiry with the staff she was told when she lands all her doubts will be cleared .

After landing In SFO and her immigration she could not find any Qatar official or ground staff to reach for help .

there is no contact no of Qatar available to call or enquire. She was told by Atlantic Airway that she will receive her bags at final destination because her tickets carried her baggage tag.

on reaching Vancouver Airport she did not get her bags and on tracing it shows that the bags were in SFO.

we have file a complaint on web and there a WhatApp challan where we are also enquring but no response.

she is a student and all her cloths and everything thing she needs to study are in her 2 bags,

It is causing a lot of mental stress. looks like the airline doest care thats why they have kept there service centre so secluded that no body can contact them .

They don't response to What App challan .

Kindly help.

File Ref no -SF02762655

This email was sent on June 21 2022 and not even an acknowledgement has been received let alone contact after chasing them up on WhatsApp and other social media.

To Whom It May Concern,

We recently had an extremely disappointing and unsatisfactory experience on your airline.

We flew on 11/6/22 from Perth to Doha, to Edinburgh.

This was our first time travelling with children (a 2 year old and a 4 month old), so we booked bassinet seats well in advance, all the way to Edinburgh on both flights because our infant does not do well being held let alone for the length of these kind of long flights. Along with this, a highly anxious mother (my wife) who was already having to deal with the situation of needing to board these long haul flights with 2 young children to go visit her sick father.

This is the reason that we booked in advance and selected those particular seats to ensure we had a bassinet all the way. To give her peace of mind, my wife called the airline twice to confirm that we had the bassinet seats. Once again when we went to check in at the airport in Perth it was confirmed for a third time that we had the bassinet seats all the way to Edinburgh, which the ground staff confirmed, that we had a bassinet seat and 2 seats behind as we had booked months earlier.

Upon arriving at the gate in Doha, the ground staff (Aries) tells us that we had been moved and no longer have a bassinet, telling us the reason was a full flight. He proceeded to tell us not to worry and that he has allocated 4 seats to us at the back of the plane so we can sit together and our newborn could lie down on the seat.

Upon boarding the flight we find out he has blatently lied to us, just to get us to board the plane. Although Aries had told us we had 4 allocated seats, we only had 3 seats and it was not even possible to have 4 seats in a row at the back of this plane because there are only 3 seats next to each other available.

The air host was the only person at the time who was wanting to help in this situation, but the issue was above him so he had to speak to his supervisor who then contacted the ground staff.

The ground staff manager, who refused to give us her name, then comes onto the plane to also blatantly lie to us - categorically tell us that our seats have not changed and that they did not change our seats, which was ridiculous as I had proof of booking and Aries had taken our original boarding passes with our bassinet seat and ripped them up in front of us.

There are multiple problems with this situation and there needs to be some accountability for the actions of your company and staff.

The fact that not one, but two separate staff members could comfortably lie directly to our faces about the situation to try and resolve a situation is really reflective of the culture of your staff. Does this even concern you as a company?

What is the point of pre-booking seats in order to give peace of mind, which was confirmed by my wife 3 times by this point, if the company just goes ahead and does this at the last minute to us at the gate?

This created an extremely uncomfortable and stressful flight for our family, particularly my wife and children who had to unnecessarily put up with this situation, for which we believe should be compensated for. The flow on effect of this because my wife and infant weren't able to sleep on the second leg of an incredibly long haul flight, not only caused extended jet lag, but now sickness to both of them also, impacting and limiting the time that we can have with her sick father - which is the point of this whole flight.

We do not want any credit as it is extremely unlikely for us to be able to trust your airline and for this kind of situation to occur again, therefore seeking cash compensation. We would much prefer not to be in this situation at all and to have simply received the seats and service that we had booked. All I have seen about your airline is advertisements about being award winning and offering first-class service, which has been very far from our experience, and hope that you can understand the impact this has had on us and our holiday which was supposed to be a positive experience with family for the first time.

Appreciate your attention to the matters.

Regards,

Shane Thaw.

QR1166 Q 01SEP 4 DOHRUH

Dear Team,

Regarding for above flight DOHA-RIYADH Once we enter the flight Air condition not working about one hour. we are regular passengers with QR

Iis first time happening.

so please re confirm everything for Safe journey.

br

Abdulaziz alajlan

If you send emails stating privileges’, using Airbus and Boeing as competition, I am sure you can explain politely as your staff DID NOT at Dublin Airport on the 14th of November 2021.

My flight was from Dublin to Thailand on A DIPLOMATIC SENSITIVE MATTER. As you may recall, if I had which I did have, a Thai visa, why did the airline change its mind for me to board. PCR tests are gimmicks, you have the transcript and my Scientific Court reps to give the evidence. If you wish compensate, in a manner of flight plus expenses of my THREE ROUND TRIP UP AND DOWN DUBLIN without flight. Three times the airlines played refusal.

If you choose to play internet server games, and that information cannot be verified, I WILL AS A REAL MAGISTRATE CHARGE THE HEAVIEST FINE AND TO COMPENSATE THAILAND PEOPLE. NOT IRISH as they play German rulers.

The booking of a hotel by VISA and notified the Thai Embassy was recorded each time I was refused. I could have made a false booking and showed it to the airlines staff like others have done with false vaccinations.

Court questions should it come with Airlines to give ME the Magistrate an Apology, and to Thai Diplomats. Without an apology, I will make the biggest fine to any Airline who plays on Irish soil. Helicopters was bad enough, so I am closing the argument.

PCR tests outside Dublin airport are false, YES OR NO. PCR home tests do not prove anything other if a person took a test, straight answer YES or NO.

Thai Entry Visa has to be applied for and approved YES or NO.

Hotel booking is done by VISA, YES OR NO. Three times I had to cancel the Hotel booking and re apply for Thai visa. Why, the date of travel and rebooking date of stay. Each THAI Visa application THREE TIMES was made but played by YOUR AIRLINE. Qatar in the past was always good, BUT FAILED MISERABLY on a diplomatic sensitive matter. I have let it pass to date, as with all privelilage emails, NOT ONE EMAIL TO SAY SORRY TO THE MAGISTRATE AND THAI DIPLOMATs.

You have my record Christopher McGonigle, 5 Woodend Road Strabane, Irish passport PF0938738, British are subject to Helicopter status as flight zones from past territorial disputes. Qatar Airways has just opened up Territorial flight dispute, YES OR NO, STRAIGHT ANSWER.

I await your reply

A written apology to myself and Thai Diplomats or legal action.

Christopher McGonigle

Magistrate Court

For the above flight, I purchased a special selected seats near the Emergency Exit (seat numbers for me and for my wife were 11D and 11C) with extra payment to have more leg-spaces for comfort during the flight, with the Receipt Numbers of [protected], and [protected].

However, my confirmed seat numbers were changed without my approval and information, and changed to the end of the air plane that upset me very much.

I also want to complain about the treatment of some of this flight attendees particularly Indian ones for their bad attitudes.

Please (i) investigate this incident thoroughly, (ii) find out the responsible people who changed the seat numbers on the confirmed tickets, and iii) compensate my extra payment to me to my QNB account as early as possible.

I travel all the time with Qatar Airways, and this incident happened on the eve of FIFA World Cup event.

Regards

AdUnlimited Date or Destination Changes, Fee-Free Refund, Or Exchange for a Voucher. Exclusive Online Fares, No Booking Fees, No Hidden Fees, Multiple Payment Options & More

Why do you advertise this when I spoke to Faif a customer service agent who advised us that there were huge fees for changing to another date as my mother passed away and I was travelling for her birthday. E ticket number 157-[protected]. Surname Coles. We asked Faif to cancel the flight, we then rebooked and repaid a Higher fare and was told by Faif it would take 14-28 days for the refund to be processed. New flight booked E ticket number 157-[protected]. Surname Coles. This is the worst customer service I have ever received from any company. We are not rich, just working every day, so how are we supposed to afford this. My mother just passed away so extremely upset already and Faif just made it extremely difficult to deal with. Extremely stressed all day. Alliance just changed our flights without any fuss, why couldn't we get the same service?

I would like to file a complaint regarding a situation that occurred with me yesterday, My name is Carina Barakat and i have booked a flight to Bali in 2 weeks in advance for myself and another person Volha Sakovich booking reference is LE3JA6 , on the date ( 21/07/2022) at 12 am, in Hamad international airport where the Qatar airways staff failed to give me a seat on a plane that i have booked specifically with Qatar airways because I thought they would be a reliable airline, however, I was asked to leave the check in and advised to approach the costumer service desk myself because there was no seat for me and for the person i booked for on this plane that was heading from Doha to Bali (10 hours flight duration/ ~ 7K kms distance) upon arriving there i was ignored and disregarded for ~30 minutes until i started asking for everyone’s attention myself, no body wanted to explain to me what happened, specifically Mr Tariq Abu Samra who presented him self as the supervisor manager told me that unfortunately i cannot make it to the flight with his face turned away from me, when i asked him for a compensation he said that he has nothing to offer and all he can do is reschedule us to the next flight which flies the next day same time (24 hrs difference), I inquired about upgrading us at least, then Mr Tariq said he doesnt have any seats in business class for the next flight, then i asked about the flight after tomorrow and then he replied : “how about you stop negotiating with me and just book tomorrow’s flight, all that they can offer you is 250$ compensation (Referring to Qatar airways as they) and I am pretty sure this is not worthy in your case” mr tareq said. This sentence was surprising to me, i question the credibility of such assistance, he also added that i cannot do anything about this situation because Qatar Airways has protected its right to over book flights, also Mr Tariq inquired about my nationality which have made come to think that there is a level of discrimination against passengers, especially after I got to know that there was a person part of family member sitting in my seat and they wouldnt be able to have me seated there, we have been also told that this issue has occurred because we checked in late, however, after visiting the main building of Qatar airways here in Doha, i was told that actually what Qatar airways did was replace the original aircraft flying from doha to bali with a smaller one and people were randomly canceled from that flight, and that day i had a problem adding this trip in my qatar airways user application so it means that the company knew that my seat was canceled and no body even contacted me to give me an explanation and warning of the situation, at the end after i lost hope in getting anything out the current situation, i asked mr tariq to give me a chart of applicable compensations in my case, he said he had too many things to deal with and that i should wait for “a veryyyy long time”.

Now let me get to the part where i conclude how the situation turned out for me, i missed a hotel booking, i missed and organized trip that was very important to me on Friday morning (july 22, 2022) in Bali with a group of people, i have also been emotionally stressed and felt physically unwell, with high blood pressure and stress symptoms in my organs, and you had me transport multiple unnecessary times, also, ruined my scheduled annual vacation that is calculated hour by hour and day by day because i am an employee in the private sector, the behavior of Qatar airways management and the denial of my seat on this plane has caused me financial, emotional and physical damage.

I would like to know what measures will be taken from your side to compensate this situation for me personally?

Please find attached for reference, my original booking, the apology paper that was given to me for denying my seat (i still do not understand the purpose of this paper) and let me know if you need any other reference to be sent out.

Privilege Club Member No [protected] - Paul Turner - PNR PN93NH

Above journey was to visit my dying father in the UK. Initial return flight was booked for 22 Aug however I changed this due funeral date of 26 Aug. I called the Privilege Club in the UK (+[protected]) requesting the upcoming change and given the circumstances would Qatar Airways consider a cost free amendment. I was told no and had to pay an additional AUD405 to change the return flight to 28 Aug, disappointing but I paid the additional cost.

On checking in for the return flight at Heathrow I was advised that I could not board the aircraft without the Philippine Government One Health Pass. I advised the check in clerk that Diplomats are exempt from this requirement as part of an intergovernmental agreement, I was travelling on an Australian Diplomatic Passport. Both the check in clerk and the supervisor disputed this claiming that all visitors to the Philippines require the Pass. This is not the case, after a very long and embarrassing dispute, with other passengers looking on, I was finally allowed to board. Given the circumstances for my visit to the UK and the upset my family had suffered I really could have done without the additional stress and upset.

I flew with Qatar airways from New Delhi to Atlanta on August 10th 2022 (PNR: Q9KVWY). My check-in baggage (3 bags) were delayed for three days, until then I received no formal communication from Qatar about my bags. During this time I had to visit Atlanta airport several times to receive ETA about my bags but the ground staff has no information to convey. I find it quite strange and vexing to have had such an experience from an airline of this stature.

The delay left me with no luggage, no documents, no clothes in a new country which was a very difficult scenario to go through. I traveled to US as an international student. I had orientation and other crucial events to attend and had to run from pillar to post to buy everything new from head to toe because of not receiving my luggage in time which cost me a lot of money. Surviving without my essential luggage in a new country was physically and mentally a traumatic experience to go through and my health deteriorated because of that.

I understand what has happened cannot be changed but I expect appropriate compensation for my financial loses and the mental stress I had to endure.

PNR: Q9KVWY

New Delhi to Doha - Flight QR 579

Doha to Atlanta - Flight QR 755

Thanks,

Bhavya Kashyap

Hi Team,

My Booking reference (PNR) - Q8R8RM, Delhi to Doha and then Doha to Atlanta, in which both were handled by Qatar airways. My 3 check-in baggage were reached late in Atlanta airport by 4 days. I had even visited the Atlanta Airport several times for inquires and still didn't received any formal communications behind the delays. I have travelled US as a international student, due to my missing baggage I have to miss few orientation which was the crucial part of my first step here as a student and faced consequences also. Due to which I have survived in so much physical and mental trauma because I had not clothes and my material to start my days here which was specially purchased from my country for my initial days here in Atlanta.

I have faced mental trauma on those days, I am filling this complaint to hoping to have solution or compensation of what I had seen in those days.

I would really appreciate if you can provide the solution to this delayed communication and problems we have to face due to it.

Thank you in advance.

I have contacted Qatar airways by phone, emails, through the privilege club, completed the lost baggage claim from and sent this recorded delivery with receipts. I have waiting over 21 days for a response on Whatsapp chat and online.

I have had no response to my issue. I have received no communication about my claim for compensation or my lost luggage.

I have spent hours completing the requested forms and get a standard response saying they will be in touch shorty then close my case. I repeatedly resend a query to try and keep this open.

I am at my wits end and have over £3500 worth of lost items in my luggage and am at a loss at how to proceed.

Please can you support my complaint and claim with QATAR airways,

Julie Mulliner

Ref AHL MANQR17930

Flight ref LHCRZZ

DOHA to Manchester 2nd July 0025

date recorded delivery sent 22nd July 2022

Booking Reference: R268H0 Qatar Airways

Ticket Number: 157-[protected]

Flight Date: 28 June 2022

22th May 2022 (Departure date): I booked a return flight from KUL, Kuala Lumpur International to GLA, Glassgow International Airport

28th June 2022 (Return Date): EI3225 return flight from Glassgow to Dublin was delayed. Hence, i was unable to make the next connecting flights and was stranded in Dublin for the night for a re-routed journey. On top of that i had to paid for all expenses incurred with no help from Aer Lingus or Qatar airways. To add to the stress i was left with a missing baggage.

Qatar Airways booked me on a return flight with less than 2 hours transit time between two different international airports. The partner airlines from my origin destination was not able to issue all the boarding passes for my onward flights. EI3225 was delayed on 28 June and i missed my QR018 flight (Dublin to Doha) and QR4991 flight (Doha to KUL). Since i live in Kota Kinabalu, i had to forfeit my connecting from KUL to BKI.

Qatar airways has a responsibility to ensure that there is sufficient transit time between the departure and arrival destinations for all international ticket arrangements sold online. This means passengers should get all the connecting flight boarding passes from the origin and not at each connecting airports which they had failed to inform passengers about this risks. They sold tickets at a relatively affordable price but with misleading information.

My name is Younes Etemadi Ghadim.

I have prepared a Ticket for my fiancé as follows.

Passenger Name: Ms Sajadi Alehashem Seyedekobra

From: Tehran Imam Khomeini international air port To: Doha On: Wednesday 29 Dec 2021 Time: 16:40

From: Doha To: Melbourne Airport On Wednesday 29 Dec 2021 Time: 20:50-18:20+1

e-ticket 157-[protected]

Flight:LFM3OV

Booking number: 65YIE9

Check-in reference : 65YIE9(QR)

So One day before traveling airline cancelled that fight from Doha to Melbourne, and Replaced other fight from Tehran imam Khomeini international airport to Doha Hamad on Wednesday 29 Dec 2021 Time:22:50

Filght:QR499

and from Doha to Melbourne on:30 Dec 2021 time: 20:50

Flight: QR904

The airline did not provide any service for more than twenty hours of delay in Doha airport for my Fiancé.

According to the rules of Qatar Airways, you have not provided any facilities such as food, rest or hotel for your passenger, in case the airline is obliged to provide flight expenses for flights with a delay of more than two hours.

According to the mentioned cases and the passenger's rights, please take action to pay compensation for the twenty-hour delay at the airport compared to the previous flight that was cancelled and replaced by the airline and not providing services for the delay.

Thank you.

Email: [protected]@gmail.com

Phone: +[protected]

I am Messay Gebre Tenna one of your frequent flyer passengers ([protected]). I know that Qatar Airways is one the best and leading airline in the world.

Let me explain what was happening before my travel:

When checking based on my booking to fly Addis > Doha > New York > Port Au Prince, at the check-in counter, i was told that i was upgraded to the business class and got the boarding pass seat number 4J. I was so delighted getting this privilege and appreciated your company. I did complete all the formalities required and waiting the time of boarding. The time reached, the boarding gate opened. Considering myself as business class passenger, i took the lane of business class, when checking for boarding other surprise came up and being told that i am downgraded and be given an economy class boarding pass seat number 24A. This was really a shock and humiliation to me with no complaint from my side,

I know that Qatar Airways has its own rules and regulations as any other organizations have and it should be applicable of course. I do not object that and which i always respect. My ticket is economy class, and I am not forcibly asking for an upgrade.

Keeping short, i kindly request your company to keep in mind that such kind of treatment on passengers may or can affect company image and reputation.

Thank you for your understanding.

Kind regards,

Messay

My names are Hilda Nakabuye and i flew from Uganda 01. August 2022 with Qatar Airlines and reached in Germany with Lufthansa but i didn't get my suitcase. I reached in Düsseldorf Germany on 02 August 2022 until now i haven't gotten my suitcase and there were my favourite Parfumes and my best clothes because i had gone on a wedding to Uganda.