Qatar Airways
reviews and complaints

We booked Qatar Airways tickets through a travel agent on 30th August 2022 to Colombo to London by paying 5500 Canadian dollars. Still, we only got a booking reference and not a confirmed ticket.

we wanted to get a confirmation from the Airline about BOOKING REF: LB4MBK is there any ticket issued for this reference or not?

this case has been handled by fraud Beaure Sri Lanka now and they wanted confirmation about this for investigation purposes

80+ year old Cancer pensioner treated disrespectfully by Qatar staff

My name is Dr Joseph Riley and travelled from Manila last Saturday 22nd on the 6 35pm flight.

I want to bring to your attention the behavior of your manager Mr Kevin Gloria, in his display of disrespectful and inappropriate misconduct.

I deserve to be treated with respect and dignity by management and Qatar airline staff. When a manager displays inappropriate behavior towards a disabled passenger, someone should take notice and I should not have to feel intimidated.

I requested to speak with the manager, and he refused to see me,

I spent my life in the medical profession, now retired and had four operations for cancer. How would you feel if I was your medical practitioner and refused to see you re a complaint.

My complaint is irrelevant, the issue here is a bad-mannered disrespectful manger, who sent junior staff to do his bidding.

Regards

Dr Joseph Riley

[protected]@hotmail.com

I have been advised by Qatar customer service that my name on my ticket needs to be exactly the same as my passport in order to be let on the plane. I am travelling to Europe with my husband for our honeymoon. We booked our tickets both ways through the Qantas Frequent Flyer Program. We booked a flight departing 6/12/22 from Brisbane to London on a Qantas flight, and another flight departing 8/01/23 from Paris to Brisbane on a Qatar flight (Qantas Frequent Flyer Partner). We have recently got married and I have legally changed my name on all official documents. My passport was expired, so in order to travel, I had to get a new passport with my new name. Qantas was able to change my name on the Qantas flight (Bris to London), however, they are stating that they cannot change my name on the Qatar flight (Paris to Bris), even though it was booked through the Qantas Frequent Flyer Program. I have also called Qatar airlines multiple times, and they have said that they cannot make the change because I booked through Qantas and it is a Qantas document. Qatar airlines emailed their customer service desk at the airport in Paris to ask if they would accept me on the flight if I were to keep my ticket as it is and show my Change of Name certificate, my Marriage certificate in addition to my new and old passport. The response was that they would not allow me on the flight unless the name on my ticket was exactly the same as my current passport. However, when I look at both Qatar’s and Qantas’ policies regarding Refusal of Carriage, it states that the airline can refuse you to board if you cannot prove that you are the person on the ticket. My interpretation is that if I were to bring the above documents, that would prove I am the same person on the ticket, therefore, I should be guaranteed the right to board the flight. Could you please confirm that I will be able to board the flight on the 08/01/23 from Paris to Bris (Booking reference 5Y60MH) with my existing ticket (Name: Margaret Al Naouri - name before marriage), by showing my supporting documents (Change of Name certificate, my Marriage certificate, my new and old passport) according to your policy. Please confirm this in writing.

Please see below Qatar’s and Qantas’ policies regarding the refusal of carriage.

Qatar Airways: Article 8 - Refusal of and limitation on carriage: 1. Right to Refuse Carriage

We may refuse carriage of a Passenger or a Passenger’s Baggage for reasons of safety or if, in the exercise of our reasonable discretion, we determine that:

1.11 As the person presenting the Ticket you cannot prove that you are the person named in the “NAME OF PASSENGER” box in the Ticket and we reserve the right to retain such Ticket.

Qantas Airways: 10. Refusal of Carriage and Denied Boarding

10.1 Refusal of Carriage

Even if you have a Ticket and a confirmed reservation, we may refuse to carry you and your Baggage if any of the following circumstances have occurred or we reasonably believe will occur:

because you cannot prove you are the person specified on the Ticket on which you wish to travel

Qatar Airways

Tower, P.O. Box 22550

Doha Qatar

Re: financial compensation for long delays

Utrecht 24-10-2022

Dear Sir/Madam,

On 12-09 I flew with your airline from Amsterdam (Schiphol Airport) to Denpasar via Doha with flight number QR 274

During this flight, I had a delay of 6 hour(s) for the destination Doha and 24 hours for Denpasar.

The European regulation 261/2004 entitles passengers to a financial compensation of € 600. On the ground of the Sturgeon ruling of the Court of Justice of the EG I am also entitled to financial compensation in the case of lengthy delays. This has also been confirmed by various judgments taken by Dutch courts.

If you are not willing to pay the compensation, I will submit this case to the Dutch Inspectorate.

I would like to ask you to reply to this letter within two weeks.

Yours sincerely,

E. Veldhuisen

[protected]@gmail.com

I am appalled to bring this to your kind attention as I along with my wife were denied boarding at Abu Dhabi airport by Qatar Airways staff at the boarding.

They were asking for Ehterhaz approval and booking through Discover Qatar booking.

I explained that as per the rules provided in the link below, I did not required to produce Ehterhaz approval as I am a resident of UAE and travelling to Qatar on a Visa on Arrival based on the list of professions listed in the guide below.

Attached are my tickets, Vaccination certificates, PCR report, Onward and Return tickets, Passport copies of mine and my spouse and Hotel booking.

The purpose of the visit was to attend the QIAF art festival at Katara village where my wife is an artist and participant. We have spent for the participation, paid for hotel bookings but still denied boarding passes. We travelled from Dubai to Abu Dhabi to board the flight and to our shock the staff was saying that Indian, Pakistani and Iranian Nationals are not allowed to board if Ehteraz approval and hotel booking done through Discover Qatar is not submitted.

This is against what has been stated in the link below

It was humiliating for a senior professional working in Sharjah Government (Sharjah National Oil Corporation) in the senior Capacity of Procurement professional (supply chain Management).

https://www.dohaguides.com/qatar-visa-on-arrival-for-gcc-residents/

I claim compensation for the loss, apology for denied boarding and the insults hurled at us by the staff. It was such a devastating experience for a person who also was a Qatar resident between 1997 & 1999 and have travelled many times to Qatar in the last three decades. Never in my life have I experienced a humiliation as I faced today. The visit was simply for three days with onward journey today 23rd September, hotel stay at Movenpick West bay, visit to Katara Village for the QIAF festival and return to our base in UAE on 26th September. Every document including PCR was presented but refused boarding pass.

I believe that Qatar Airways and the authorities may look into this and provide me relief for the loss of huge amount of money, and certainly written apology for the denial of boarding. Attached are the following documents

1. Passport copy of Sivasubramanian Tiruvenkadam Natarajan

2.Passport copy of Gomathi Sivasubramanian (my wife) an artist participating in the exhibition at QIAF, KATARA VILLAGE

3. HOTEL BOOKING

4. Vaccination certificate for both of us

5. PCR Report for both of us

6. Hotel booking

7. Dubai Doha ticket for both of us

8. Return ticket Doha Dubai 26th September

9. Return ticket Doha Delhi for my wife going on vacation (She is also a resident of UAE) living with me and a renowned artist in UAE

This is totally unacceptable

Thank you and Warm Regards

Siva Subramanian Tiruvenkadam Natarajan

Qatar Privilege Club Number [protected]

Hello Customer care,

We have received your letter below with some disappointment.

I had scheduled an extremely important business meeting in Kampala on 21st which I will be forced to reschedule on my expence.

My complaint is that I booked a ticket and paid, and you confirmed my travel.

Without any apology you are forcing me to accept or to cancel without any compensation from a very respected airline as Qatar Airways.

I have a second complaint: when I was booking for my daughter (age 9y; ticket number N9QIN4) I explained to your agent that I would like to travel with her in the same class obviously.Your Agent asked for all my ticket details

which included of course the access to the Lounge; to my surprise after the ticket was issued I discovered that my 9-year old daughter was issued a ticket that doesnt permit her in your business class lounges.

I hope you are going to do your very best to fix the unwelcome problems with our tickets.

I cannot login to my privilege account. It keep saying technical issues today and I want to refund my ticket but every time I try to do that the link only shows this message.

You don't have permission to access "http://m.qatarairways.com/mobile/deeplink/managebookingquery.htm?" on this server.

Reference #18.8c070572.[protected].504c8aa9

this is my booking code

JWYSLP

I really need to get my money back since this transaction was made without my knowledge through tiket.com

We are four family persons. Our flight from Buffalo, New York to Dhaka, Bangladesh was scheduled on 13 October through Jetblue Airways (B6)-1901 at 7:13 from Buffalo to New York with confirmation number -GAPJRS. As international passengers our flights were arranged and confirmed in accordance with our needs and requirements. But when we arrived at Buffalo airport with our full luggage at 5:00 PM, Jetblue informed the flight has been cancelled. I requested several times to maintain my schedule time in any means. But Jetblue did not respond accordingly. They provided me a revised schedule. This revised schedule will effect my other activities and i will be looser both in mentally and economically. I want proper compensation and proper treatment from Qatar airways. Thanks.

Md. Shariful Islam

I booked directly with QATAR. I received a Travel Voucher as a result of covid restrictions, Doc Number 157 [protected] and 157 [protected] for myself and my wife. I was diagnosed with Cancer early in 2022 and had to undergo surgery, by the time I recovered and was able to book travel the voucher had expired by 2 months approx. I contacted Qatar and was initially led to believe that it would be handled promptly, it is now many months multiple emails and finally the local QATAR Call centre said they could not resolve it. I was issued with case numbers, (case reference:   CAS-2036963-G0Q0Y1 ) CRM:[protected].

I would also note that travel restrictions in Australia and elsewhere only eased progressively and I was a person at risk due to my cancer treatment.

I would maintain that a refund should have been forthcoming anyway as a result of the non use of the credit.

Good day

We recently utilized the services of your airline due to your excellent reputation.

We do however feel that we suffered an inconvenience due to our flights not happening as scheduled as attached.

Our flight QR204 was due to leave at 13:45 from Athens Elefth. Venizelos Intl to Doha on Saturday, 1 October 2022. We boarded the plane at 13:15 whereafter a technical problem was discovered but we had to remain in the plane without air-conditioning and it was very hot and uncomfortable. Eventually after the system was rebooted, we were advised at 16:30 that we would have to disembark as it was too hot in the plane and that the plane was not fit for flying.

At approximately 18h00 we were informed that the flight will only depart the following day and that we would be accommodated in a hotel, which we only arrived at 20h50. The following morning we had to depart the hotel at 06h30 to check in for our flight to Athens at 10:00.

We arrived in Doha at 14h00 and had to wait until the next morning 02h20 for our flight QR1455 which was via Lusaka and Harare. Upon arrival, we asked at the Qatar desk whether we could be granted access to a room as our lay-over was so long and I have undergone a number of back operations and needed to lay down. We were advised that we could sit in the Quiet Room at the airport. We also were not offered meal vouchers as the rest of the passengers on our flight was and covered our own expenses regarding food and drink whilst at the Doha Airport. Some care from your desk, would have been welcome.

We were expecting guests on Monday 3 October for whom we had to change our arrangements as we would only arrive in Cape Town at 17:50 on Monday, 3 October.

Once in Harare, we had to wait 3 hours and 25 minutes for our flight to Cape Town.

This is totally unacceptable and we hereby request a full refund on our travel arrangements due to the facts mentioned above as well as the fact that when we booked our flights, our flights were booked round trip from Cape Town to Paros with only two stops.

We would appreciate an acknowledgement of this communication.

Best Regards

Mike Shearer

From: "Travel Document"

Sent: Saturday, 01 October 2022 22:42

To: [protected]@gmail.com

Subject: SHEARER/MICHAELWOODWARD MR 01OCT2022 DOH CPT

QATAR AIRWAYS BOOKING REF: V6OPX8

DOHA AIRPORT DATE: 01 OCTOBER 2022

CHECK IN

DOHA INTL AIRPORT SHEARER/MICHAELWOODWARD MR

QATAR

TELEPHONE: TBA

FLIGHT QR 1371 - QATAR AIRWAYS SAT 01 OCTOBER 2022 — DEPARTURE: DOHA, QA (HAMAD INTERNATIONAL) 01 OCT 20:55

ARRIVAL: CAPE TOWN, ZA (CAPE TOWN INTL) 02 OCT 05:45

FLIGHT BOOKING REF: QR/V6OPX8

RESERVATION CONFIRMED, ECONOMY (V) DURATION: 09:50

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

MEAL: MEAL

NON STOP DOHA TO CAPE TOWN

AIRCRAFT OWNER: QATAR AIRWAYS, QR

COCKPIT CREW: QATAR AIRWAYS, QR

EQUIPMENT: BOEING 777-300ER

FLIGHT QR 1704 - QATAR AIRWAYS SUN 02 OCTOBER 2022 — DEPARTURE: ATHENS, GR (ATHENS INT E VENIZELOS) 02 OCT 10:00

ARRIVAL: DOHA, QA (HAMAD INTERNATIONAL) 02 OCT 14:25

FLIGHT BOOKING REF: QR/V6OPX8

RESERVATION CONFIRMED, ECONOMY (V) DURATION: 04:25

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

SEAT: 27J CONFIRMED FOR

SHEARER/MICHAELWOODWARD MR

MEAL: MEAL

NON STOP ATHENS TO DOHA

AIRCRAFT OWNER: QATAR AIRWAYS, QR

EQUIPMENT: BOEING 787-8

FLIGHT QR 1455 - QATAR AIRWAYS MON 03 OCTOBER 2022 — DEPARTURE: DOHA, QA (HAMAD INTERNATIONAL) 03 OCT 02:20

ARRIVAL: HARARE, ZW (RG MUGABE INTL), TERMINAL I - 03 OCT 11:05

INTERNATIONAL TERMINAL

FLIGHT BOOKING REF: QR/V6OPX8

RESERVATION CONFIRMED, ECONOMY (Y) DURATION: 09:45

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

BAGGAGE ALLOWANCE: 2PC

MEAL: MEAL

STOP 1 DOHA TO LUSAKA

STOP 2 LUSAKA TO HARARE

AIRCRAFT OWNER: QATAR AIRWAYS, QR

EQUIPMENT: AIRBUS A350-900

FLIGHT 4Z 383 - AIRLINK MON 03 OCTOBER 2022 — DEPARTURE: HARARE, ZW (RG MUGABE INTL), TERMINAL I - 03 OCT 14:30

INTERNATIONAL TERMINAL

ARRIVAL: CAPE TOWN, ZA (CAPE TOWN INTL) 03 OCT 17:50

FLIGHT BOOKING REF: 4Z/V6OPX8

RESERVATION CONFIRMED, ECONOMY (Y) DURATION: 03:20

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

BAGGAGE ALLOWANCE: 2PC

MEAL: LUNCH

NON STOP HARARE TO CAPE TOWN

AIRCRAFT OWNER: AIRLINK, 4Z

EQUIPMENT: EMBRAER 190

MISCELLANEOUS SAT 15 APRIL 2023 — DEPARTURE: AMSTERDAM (AMS) 15 APR

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

RETENTION SEGMENT

CONFIRMED

FLIGHT TICKET (S) — TICKET: QR/ETKT 157 [protected]-09 FOR SHEARER/MICHAELWOODWARD MR

TICKET: QR/ETKT 157 [protected] FOR SHEARER/MICHAELWOODWARD MR

I boked and paid for a Qatar ticket with ref RMP3XN PRECISELY ON 22nd Dec 2022, 2 weeks after, I'm yet to get my ticket issued to me. I've tried all possible ways in getting in touch with Lagos team all to no avail. I've chatted with tens of online agents, placed several calls to both Doha and Lagos numbers, Sent several mails that are unreplied all to no avail. Travel date is next week and I'm yet to get a confirmation of my ticket

I booked my return ticket for Pakistan from JFK dated 27th of Jan 2023 till 10th of Feb 2023 a week ago. My booking reference number (PNR) was WOMEWR, and it was on hold for 24 hours. Next day while I was processing my Ticket and put all my credit card information for payment, found that the airline charged my credit card amounting to USD 564, without the issuance of air Ticket. This was very unexpected behavior from the worlds number 1 airline.

I am a frequent Traveller and used Emirates all the time. This was the first time I was thinking to travel with Qatar and experienced very bad. I contacted the Qatar Airways helpline and asked about my ticket. Upon my query they informed me that my booking has been cancelled and they have processed my refund and its processing time is 15 to 28 days.

Pertinent to mention here that I received an email today from Qatar airways that your booking is confirmed against the same PNR number. It's so confusing that I still unable to understand what's going on. At least I don't expect these kinds of services from the Worlds No 1 airline.

I will request you to please look into this and resolve the matter at the earliest. Hope you will give me a chance to travel through Qatar Airways this time. Looking forward for a positive response.

Regards

Muhammad Ali Chughtai

+[protected]

Dear Sir / Ma'am,

I would like to draw your attention to the above referred file no, which remains unresolved as of now.

For ease of comprehension I am placing flow of events as under:

1. I had booked myself with Qatar Airways from New Delhi to Buenos Aires with PNR: J3QIZY

2. Flew on 18th September from New Delhi to Doha on Indigo flight 6E 1736

3. Flew on 19th September from Doha to Sao Paulo on QR 779, which was delayed.

My baggage, was loaded on this flight under Tag no: 6E718086 & 6E718167

4. As above flight was late in its schedule, I was bound to miss connecting flight from Sao Paulo to

Buenos Aires which was AC 091 (Air Canada), Baggage Tag nos AC [protected] & AC [protected]

5. Situation was addressed by Qatar Airways, by rebooking me on Ethiopian Airways flight ET 506.

6. On arriving at Buenos Aires, I did not get my baggage.

7. Ethiopian Airline did not take my claim stating that above stated tag no's were not appearing on their system.

8. I approached Air Canada on the following day i.e. 20th September, even they claimed that above stated

tag no's do not appear on their system.

Since as per available inputs the baggage is at Sao Paulo, It will be appreciable that it is located, confirmed and routed back to origin i.e. New Delhi, India.

I had reported the complete incidence to Qatar Airways under "Haqiba File reference GRU2793004" on 22nd September, against which I have yet not received any feedback.

I will appreciate revert ASAP to my following coordinates

Name: Rajesh Kumar

Address: 53A/41, West Punjabi Bagh, New Delhi-110026, INDIA

email: [protected]@yahoo.co.uk

Cell nos: +[protected] / +91 [protected]

Looking forward to an early resolution of the case.

Regds

Rajesh

Dear Director/Manager of Qatar Airways,

I have enjoyed your services and greatly value privileges I enjoy. Once travelled when I had turned 60 years, and travelling from Melbourne-Doha, I was upgraded from Business Class to First Class. This I have never forgotten, thank you.

In March 2020 I paid for 2 family members (Charles Kasita, and Mary Clara Rugangila) my family members could not travel to Melbourne -to attend my son’s wedding- because of COVID 19. Thank you for the vouchers you sent me. Unfortunately, no one could not travel because borders in Australia were closed, and we postponed the wedding.

Now that boarders are open, and the wedding on January 28th, 2023. May I use these vouchers (both) to pay for one ticket, so that one family member to come to Australia, for the wedding that had been postponed?

I request that we pay for Mary Clara Rugangila.

I was issued travel voucher No(s). 157 [protected], 157 [protected] for the total value of USD 3,895.42, with travel ref. RMEUVX. I am attaching the vouchers.

My husband died from COVID 19 on February 2021, now I am alone. It will great have at least one family member come. I realize that the one-year time given to use the voucher given has passed, but there was nothing we could have done, because the borders were still closed.

Great organizations have great leaders, so I am counting on your great customer support.

Looking forward to hearing from you,

Dr Annefrida Kisesa-Mkusa [protected]@unicef.org

For a 5-star airline and to be awarded as the best airline for 2022, I would have expected for more quality service. But instead, I received the worst airline service of my life.

We came from Paris, took a 10:25pm flight which got delayed to a 1:45am flight instead. We were supposed to get on a connecting flight via Doha but we missed it by 1 hr. We landed at Doha around 8:40am and was told to wait until 2am the following day! They gave us 120 qrl (32usd) to spend on food, thats it! No lounge access or hotel access. We had to demand for one. It took us 7 hours, 3 customer service desks and numerous back and forths around the airport to finally get hotel accommodations at 7pm! The Qatar transferdesk supervisor (Mohamed Tuan Ariff) was highly unapologetic and apathetic about our case. Totally unexpected from a Qatar employee. I cannot recommend Qatar anymore to my family and friends. Surprisingly, people in the ground don't care. The cabin crew are great and amazing but the ground support work like they have no responsibilities. Pray your flight doesn’t get delayed.

good day

my name is jdm swart my wife is s j swart

bought a ticket for 2 from budgetAir .com from south africa to bali indonesia

booking BZA 2403030

e ticket [protected] and e ticket [protected].

I was informed by qatar airways that my booking was changed and that i can arrange for a refund from the travel agent

i contacted budgetAir .com but they refuse to refund us

changing my ticket does not suit me because i have a reconnecting flight from johannesburg

e mail [protected]@gmail.com

thank you

jdm swart

To whom is may concern

On August 9th I flew from Male to Doha on one of your planes I was really discriminated by your flight attendant named Denise, She insulted me my doctors letter of medication and the reason I do not have to wear a mask. In UK I'm registered Disabled and had to carry medication this included medication for my Asthma COPD and Emphysema as well as my injections I have to take before a flight due to previous Pulmonary Embolism and lowered immunity I suffer with my lungs I also have a family history of PE's My doctor wrote me a letter for my medication which should of been acceptable as it was on the way out to Maldives. We arranged for my disability issues before we left from the UK BA was brilliant. On the way out to Maldives I was not made to wear a mask at all. yet on the way back I had a cabin crew named Denise pinpoint me continuously. I was insulted by being offered water after Qatar gave me a seat number for extra leg room and sold this seat prior to me boarding both ways. Which I was humiliated by this cabin member once again. She then asked for my letter took it to members of crew and the captain after 15 minutes bringing it back to me.

I have complained about these issues on resolver but I only had automated response saying you received my complaint and nothing still.

I was asked if I had a mask as I entered the aircraft by Denise and I stated I don't need to wear one due to my issues. My illnesses are hidden I suffer with the following

Rheumatoid arthritis

Osteoarthritis

Chronic Obstructive pulmonary disease

Asthma

Degenerative disc disease

Previous Pulmonary Embolisms with family history so need to take Clexane before flights over 4 hrs (this was the reason for extra leg room as I hurt keep getting up and down and find this pretty awkward.

Denise was adamant I wore a mask from the start. I explained I have a letter which she took made a call. came back to me kneeled down once again and said I have to wear it. She then supposing went to captain with my letter and came back saying I had to wear a mask or I would not be able to fly. (our friends were in the business class and did not wear their masks all the way home. Not once were they told to put on a mask even though they heard it over the speaker. we went out with them yesterday and found this out) I put the mask on, but nothing was said to the man Infront of me either. This makes it more transparent that she had something against me from the start. I felt discriminated against and become so stressed I had to use my nebuliser onboard. I carry this just in case as I carry Steroids and antibiotics. the other cabin member come with her to tell me the captain said I had to wear the mask. This other cabin crew stated would I like water. This was about my leg room and embolisms I had before. My husband then went to the toilet another insult was thrown by offering him a blue inhaler for my journey. I had already shown them the medication I had been carrying.

I then was approached by Denise again stating I never paid for my seats so therefore was not entitled to extra leg room. This was beyond embarrassment as she made it noticeable to the rest of the cabin as was speaking loudly and pointing to an iPad. I then told her to please leave me alone as she now was upsetting me and intimidating me. she got up walked away.

Just before landing she came up again and asked for my letter again as she needed to copy it. I told her No you had it long enough to do that and you have now done nothing but discriminate against my illness and embarrassed me Infront of people you have caused me to have tight chest due to this and to leave me alone as she was rude.

I have to have a wheelchair for long distance doe to pain which I'm on lots of medication for. I was making my way down the airplane to the exit and the other cabin crew member called across the aisles Mrs Denovan your wheelchair is here. then repeating it as I ignored her. All the time I was on the plane I was humiliated, insulted embarrassed and discriminated by being forced to wear a mask. I'm classed as vulnerable and I could not wear one for that length of time. by the end of the flight and getting off the plane nothing was done about anyone wearing a mask.

Qatar airlines discriminated against me by pinpointing out my issues Infront of people reading out my letter and saying this Infront of other people seated. Trying to shame me was not a good thing and now Qatar has not even answered my complaints. Something needs to be done about this. I have already been in touch with others on this. I also will take this further as it was my 35th wedding anniversary and my daughters engagement we had a beautiful time and your airhostess ruined the trip home for us.

Hi,

A couple of weeks back (approx 4th September 2022, ticket reference 157 - [protected], primary passenger Waldron, bookuing ref: 1W7K71). I wanted to buy a Qatar lounge pass for my two children (eight and ten) and their mother. They had a lay over of 8 to 9 hours at Qatar airport while en-route back to Australian.

This I thought would be a straight forward process.

My first stop was a web page where I was asked to enter the ticket number (which I supplied) and the surname of the primary passenger. The website rejected the information and told me the ticket did not exist. I later found out that the ticket had my ten year old daughter as the primary ticket holder.

I then called Qatar, told them I had the ticket in front of me and wanted to book the lounge. I was then asked a number of questions. Ticket reference, booking number, each passenger name, passport numbers along with who booked the ticket etc. At the end of this I was told that I had not given the correct information (my wife has dual passports, apparently I gave the wrong one). The stupid thing about this is that on the website all I needed to give was the ticket number and the primary passenger surname; all of which I had given correctly to the lady serving me.

I was told I would not be able to purchase the lounge tickets. I was astonished by this. I was trying to pay you money! I was not trying to alter the ticket in any way, just purchase an additional service.

I then talked to the supposed call center manager, who told me the same thing.

Eventually I went back to the website and tried my daughters surname and was able to get in. I then searched the web page for a way to book the lounge. I could not find it. Yes another call to the Qatar service desk followed. I was told to click on what looked like an advertisement to the right of the web page proper - this led me to the area where I was finally able to book the lounge tickets.

Can I ask why I am meant to do all of this. You use us to enter information into your ticket systems, you use us to maintain it, and then you seem overly keen to penalize us when we as (non professional users of your systems) make errors.

This took at least three hours of my time - to buy three lounge tickets!

- Change your silly processes, how can you have more stringent authorization procedures at your help desk than you do at your website. This beggars belief.

- Train your people on how your websites work. In all my conversations with your people no one suggested that I try a different name for the ticket, no one suggested.

- My experience with your help desk was abysmal.

- More showers in the lounge would be handy. My family were not able to shower during their lay over because the showers were always full.

- Finally, why do I need to register with social media to make a compliant ? Is this process just way to stop complaints coming in?

this incident happened today 09/16/2022 at Queen Alia Airport, Qatar Airways disk for check in. the booking reference is V6I7QH, Haifa Samara

the person who did the booking is me her daughter Reem Saleh, [protected]@hotmail.com.

I am more than shocked by how they treated my mom, who has had two surgeries on her legs and we asked for wheelchair service because of her health problem. The employee in Queen Alia Airport didn't allow my mom who paid for business class and paid for extra bags to take the two pieces which are in the tickets, each has to be 32 kg, the employee told my mom that in the ticket you are allowed for 25 kg. This employee is an idiot because it is on your website and in your app that business class travelers have 2 pieces each 32 and another carry-on each 15. You have to train your employee before you give them a job. Now my complaint is :

The employee asked my mom who has health issues to open the bags and take out the extra so she can carry them to the airplane. the second thing we paid for was business class and we paid for the extra weight and bags because we respect rules but Qatar airways did not do their job professionally. Her trip from Amman to SFO is a long trip, SOLVE IT, and the employee who caused this idiot issue is responsible for that.

What we pay for we have to get.

I purchased a flight ticket from CPT to LHR for my son back in April. With the ticket I purchased a Gold Meet and Assist package.

My son flies in Jan '23 but I have just noticed he actually has a 5hr lay over in Doha before the transit flight to LHR.

I want to know upgrade the Gold meet and Assist package to the Platinum Meet and Assist package but I have been told I have to forfeit the Gold Meet and Assist purchase price and purchase a new Platinum Meet and Assist package.

How is that possible that for a service I have not received, and which is still over 3 months away I can't upgrade and just pay the difference?

If I upgrade a flight ticket from economy to business, I don't forfeit the economy fare I pay the difference upwards.

I really did not expect this from Qatar airways, and I am hoping that there was maybe a misunderstanding and that this matter can be resolved in my favour.

Kind regards

A Watts