Qatar Airways
reviews and complaints

This complaint is about misbehavior and misinformation by ticket checking supervisor Ali at Doha airport. My wife Deena Rahman and I travelled from IAD to DOHA. When we tried to board the flight at Doha for Dhaka, Ali forced us to leave our hand carry trolley bags for check-in. We pleaded with him as we have valuables in the carry-on but he was rude and said no exception as the flight is fully booked. When we complained about this unilateral rule, he threatened us that he can call the airport police. My wife was upset about this unilateral decision and she insisted strongly be she allowed to take her carry on as she had her jewelleries and it was packed for travel. Such threats against a passenger is unheard of and completely falls under bad behavior. I took photos. A number of people were allowed to take their carry on. The flight was not full. There were many seats empty. The luggage overhead bins or cabins were empty, at least 30% to 40%.

I have with my business class upgrade on Qatar.

This problem remains UNRESOLVED since December 3, 2022 despite repeated attempts to resolve the issue with Qatar. The problem is not that this is a complicated matter but that Qatar Airways cant seem to find the person responsible to talk to in order to resolve this.

My name is Scott Coffey. I am Qatar Gold Qmile Member [protected]. The ticket in question is ticket number 157 [protected] booking reference LOHFTT. GRU-DOHA-CGK-DOHA-GRU.

I first talked on line on chat on December 3, 2022 at 01:05:56 to resolve this.

They asked me to submit a feedback form which I did the same day (03/12/22) case reference CAS – 2189661- N9L3D1; CRM [protected]

I received a reply from Honey Lou Borges, VIP & Premium Care asking me to contact a local reservation and ticketing office.

On December 4th, while in DOHA in transit back to Sao Paulo I met with a service representative at the DOHA airport. They couldn't help me! Imagine my surprise that the main airport for Qatar has no service to help me. A manager took my name and said someone would get in touch. No one has. A local manager gave me the telephone number for the local manager ([protected]) and asked me to call him when I arrived back in Brazil.

I called the Sao Paulo manager and there was no answer. I called over a couple of days. No answer.

So I called the Brasil ticketing and reservation office and yep, they couldn't help me either. They gave me am email address (Qatar Airways Customer Care

My Reference No: LY3NUA,

My flight Q1408, from Lagos to Doha has been delayed by 5hrs, this will affect my connecting flight to Sydney, and also my other connecting flights to Canberra with Virgin Australia. I do not know how this problem will be sorted out, not to affect my domestic flight connecting to Canberra. Virgin Australia flight to Canberra is scheduled 20.35pm

Starting around 7 December 2022 I attempted to book flights on Qatar Airways.

I entered all the information and when I attempted to pay it wasn't possible due to website issues. Also a promotion was offered using a VISA credit card. When I attempted to use my VISA credit card it was not accepted. This went on for a week before I was able to book the flight at almost $400 more than the orginal

amount that was listed.

Member number [protected] p riding

I tried to use a 20% off code before 24th december for flight to philippines but at the payment it asked for numbers the code was letters and then again yesterday a 10% off promo for using mobile app again asking for numbers and code was letters why as a card member can I not use these codes not a very good idea when I travel to philippines 4 to 5 times a year can you help please because I have a 3rd trip planned for july and there is yet another code for me to use but if I cannot I will go to another carrier

Yours faithfully p riding

QATAR AIRLINES – Customer services
To whom it may concern
Passengers Names
Sachali Viljoen
Riana Vermaak
Jayseelan Govender
Cornie Van Greunen
RE: Complaint of Service

Departed on Qatar airlines on 13th November 2022 on time from Durban King Shaka International airport to Doha
Upon arrival at Doha we were informed the flight to Tunis is delayed but was unable to advise how long the delay will be. We were delayed 9 hrs with no compensation for refreshments or assistance. Due to the untimely delay the transport we arranged and paid in advance was forfeited. The entire team had to rearrange and pay for new transportation to take us to the hotel in Tunisia

We had to board a different airline which was not impressive because we paid to travel with Qatar Airlines from Durban to Tunis. This was rather very disappointing.
On Departure to SA a repeat transpired. We did not depart from Tunis on Qatar airlines that we paid to travel on.

Further to our agony and disappointment we missed our induction and workshop due to the late arrival in Tunisia. Overall, this entire trip that we planned and prepared for in advance with Qatar Airlines was a complete disappointment and a costly inconvenience. We chose Qatar airlines because its rated as one of the best and we expected nothing less.
We strongly feel we should be compensated for all the inconvenience.
Looking for forward to your positive and speedy response.

Mr Keith Mudray
Manager of the SA Angling Team
[protected]

Please see below a complaint made following the loss of my luggage on flight BA0123/QR0832 on 27 NOV 2022.

I followed the advice given by the luggage handling service and sent the email below as directed. I have heard nothing. It is now c. 2 months since the incident.
I would be grateful to receive a response and compensation.

Faithfully,
Anthony Glassborow
BA exec club no. [protected]
Sent from Mail for Windows

From: tony glassborow
Sent: 28 November 2022 03:33
To: [protected]@BFASIA.COM
Subject: COMPLAINT
Dear Sir or Madam
COMPLAINT

Re. HAQIBA FILE REF. BKK2888502
WORLD TRACER REF BKKQR31407
NAME ANTHONY GLASSBOROW
FLIGHT/DATE BA0123 26 NOV 2022/QR0832 27 NOV 2022
TICKET NO. [protected]
TAG NO. BA377108
I arrived in Bangkok last night (27 Nov 2022) but my luggage did not. A business class passenger on the same flights as me, making the same connection in Doha as me, received his luggage.

So, despite the short time for the connection in Doha, it was possible to transfer the luggage correctly.
This meant that I had no toiletries, no change of clothes for Sunday or no change of clothes for Monday either without costly purchases.
Ms CHANTRONTIP at customer services said that I should receive my luggage at my hotel (the BelAire in Soi 5 Sukhumvit, BKK) by 13.00 today (28 Nov 2022) and I would receive compensation calculated at a minimum of 50US$ per day.
Please confirm that such compensation will be forthcoming.

Sincerely
Anthony Glassborow
Sent from Mail for Windows

Dear Qatar Airways Customer Care Services
I hereby would like to firstly inform you about mishandled and damaged luggage during our flight from Thailand to South Africa, using Qatar Airways.
Incident dates 02-03 December 2022
Time: Boarding pass [protected] and arrival at Cape Town International, 0910.
Included are luggage images.
Looking forward to hearing from you.
Kind regards
Ms Yunaude

I flew business class with Qatar airways and requested for Vegetarian Indian food. As per hostess, while I was sleeping, my food was given to some other passenger. Not only no apology or substitute options were presented to me, but non-Vegetarian raw FISH was the only option given to me after I complaint. I even have a picture on my phone of the food served, that clearly shows the date picture was taken. After the flight, when I complaint to the airlines on their website, my complaint was rejected because their hostess did not verify my complaint. As if she will agree to have been wrong. This should not have happened especially when request for special type of food is made for any passenger, above that I am being in business, I had spent $8200 and for what - to stay hungry and get sick. This is simply not acceptable. Above that, their attitude is ridiculous, as if I am lying. I have flown with them multiple times and every time in business. If I am after money or lying, how come I have not complaint in the past? Airlines, needs to be regulated and not allowed to treat their passengers as commodities and their prisoners who have no say despite spending this kind of insane amount of money. I have proof of food requested and approved but couldn't upload anything other than picture. Thanks Shveta Mehra "[protected]@yahoo.com" [protected]

Reference: Booking ref: 4WOPJQ
Ticket number: 157 [protected] - 81
Name: Hillary Correa
Phone: [protected]
email: hillary.[protected]@hotmail.ca

1. My Ticket with booking reference was booked by Agent from Trip Central on April 11, 2022, for return trip from Toronto -Doha – Goa, India at the cost of Cdn. $ 1642.92 (with allowance of two checked in Bags) See attached Ticket

2. Without consideration to my age of 67, the trip was altered to Toronto -Montreal - Doha – Goa, India with additional stop at Montreal (Please note that I pleaded with Qatar Airways who had earlier given me a ticket with stopover in Doha for 1 day without any compensation.) – Check Your Records

3. After the above there was another change made on August 17, 2022, by Qatar Airways to timings, and reduced my allowance from two checked in bags to one bag, with no compensation. – Check Your Records

4. THE WORST FROM QATAR AIRWAYS
On 29th December 2022, Qatar Airways sent intimation vide email to my Agent, that my ticket was cancelled and refund of unused amount $1136.82 is being processed. I would like a logical explanation for the used portion of the Ticket deducted of $ 506.10 when there was no travel at all upto December 29, 2022. In fact, there were three uncomfortable changes made by Qatar Airways before that, ending with cancellation on their own.

Please note that as of December 29, 2022, there was no one other than the “Qatar Airways System” that had a glitch and cancelled the Ticket automatically. The statement due to “Technical Issues” is recorded and mentioned in your records on October 09, 2022. This was not conveyed to me of this cancellation on October 09, 2022, nor was I given a chance to reverse the cancellation, nor was I given a chance to buy a cheaper ticket to India. This doesn’t tell well of an Airline that considers themselves to be reputed. – Check Your Records

5. Since then, I have made numerous calls, and it was confirmed that there was a “Technical Issue” and the Ticket was cancelled as a consequence. – Check Your Records
6. With the above I was unable to take the same route at the same fare with Qatar Airways. The Ticket cost was over $3500 as of December 30, 2022.

7. Since eight and half months had passed (April 11 to December 29), and all plans were in place in India, I was compelled to book a ticket at a higher rate of $ $2502.73 with allowance of one checked in Bag, vide Swiss Air (Compared to $ 1642.92 booked on April 11, 2022 with Qatar Airways with two checked in bags), not to mention the additional hours I would be travelling. – See attached Ticket

8. With all this mess by Qatar Airways and the anxiety I suffered I ask for a refund as follows:
1 Original Ticket Amount - Cdn. $ 1642.92
2. Difference between original and new ticket - Cdn. $ 859.81
3. Cost for Additional Checked in Bag - Cdn. $ 100 Rate by Swiss Air and all Airlines including Qatar Airways)
4. Suffering, Anxiety and hardships suffered - Cdn. $ 750
Total Payable by Qatar Airways = Cdn. $ 3352.73

All other documents are available when requested

My family and I traveled with your flight on 12 July 2022, flight from Johannesburg to London and connecting flight QR 11/12 from Doha to London.
We arrived on 21 July 2022, I noticed that the bag was damaged and lodged a complaint with the respective department.

The reference was JHB2664111, I was contacted by a company "The Bagz Guys", on 12 August 2022 to collect the bag.
After numerous calls to the company and in contact with Rodger I finally received a very inferior quality bag and refused to accept the bag.

I requested they pay me the value instead and have no response since, calls are unanswered and has become a nightmare.
Please contact Sue urgently on [protected].

Qatar Airways

My complaint is of a safety issue. The concern is with the seat reclining to the point of discomfort to the passenger seated behind that also resulted in hot tea being spilled on me.

On Saturday, December 30, 2022 I experienced an incident on Flight# WB1072, traveling from Doha to LAX, seat# 47H.

The passenger in seat# 46H reclined his seat while I had hot tea in my tray table. The cup turned over and I tried to catch it. The tea spilled onto my hand, arm, blouse the blanket and my jacket on my lap. I experienced surface redness but did not suffer any severe burns. I made the female flight attendant aware of the incident. She said that she would make the supervisor aware.

Prior to the incident, the female flight attendant asked the guy seated in 46H repeatedly not to recline the seat so far but he didn’t listen to her.

Later, a male flight attendant approached me and asked was I burned. He noticed that my blouse was wet and asked if I had any burns on my body.

I was in a state of shock from the incident!

In the restroom, I checked my stomach for burns and didn’t see any. Not considering if I was burned on my hand or arm.

I told the male flight attendant that I saw no burns on my stomach. The male flight attendant was disrespectful to me and began to speak to me abrasively.

He then handled the matter as if I were causing problems and he addressed the guy with the kindness that I should have received, also.

He even said that I was not in my correct seat, which I showed him my boarding pass with my seat# 47H.

At the end of the flight, in my presence the male flight attendant apologized to the guy and handed the boy a bag of candy canes.

The male flight attendant called me to the flight crew area and said that the flight crew did everything that they were required to do. I asked if I will receive a copy of my complaint.

He said that I should receive an email from Qatar Airways.

On June the 23. in 2020 my guest from Bhutan got unjustified denied boarding the plane for the flights Oslo - Doha - Bangkok. She had all necessary documents for a transit passenger in Bangkok, but the ground staff insisted on documents necessary for the entry of Thailand.

I was an Odyssey to get the process for a voucher as refund even starting, beginning with the home page, followed by phone to finally a registered letter. At Dec. the 14. in 2020 we finally received the voucher for compensation.

Now on Dec. the 08. 2022 I tried to book a return flight with using the voucher as partial payment. But as I pressed the redeeming button it got rejected as "no Qatar Airways connection (or so)". I dialed the call center and got explained that it is because one flight was operated by Indigo. O.K. the flight was under a QR flight number and the term 4 in the voucher states "...to any destination in the Qatar Airways network only", but then I will make the change. So the next day, Dec. the 09. I selected a flight operated by Qatar Airways. But as I then tried to redeem the voucher it appeared "this voucher has already expired". One day after the first rejection, five days before filling the two years valid period it felt like a slap on the face.

I contacted the hotline again and got an vastly "hold the line" contact without any result. I than used the chat and got offered to raise my concern (and to get an answer) but I did got nothing until now, Dec. the 21. Finally I wrote an e-mail

which gave also nothing else than the automatic generated receipt.

phone me your website doesnt work, my mother was sent back today to cape town phone me on [protected].

mother ushered back today 16dec22 when she was suppose to be on a flight from DOHa to Adelaide then New Zealand - no one knows why except flight cancelled

I had a flight from JED to DOH (QR1189) on 9 Dec. 2022 and DOH to CDG the JED flight was delayed when reached to DOH running here and there to catch the flight of CDG. Almost 3-4KM walked (run) to board on flight no service for elders who is unable to cover 3-4KM by walk.

Another flight delayed from CDG to DOH (QR042) on 14 Dec. 2022 and I missed a flight for JED (QR1188).

My flight was from Sydney to Harare via Adelaide and Doha. First leg from Sydney to Adelaide was OK maybe because it was Virgin Australia not Qata. Adelaide to Doha didn't happen I was refused to board flight because of my vaccination status. Of which residents of Zimbabwe are allowed to enter and perform PCR test within the country. This info is contained in Qata app which check-in people refused to consider including the supervisors. I provided proof of my Zim residency which they cross-checked with Australian authorities. But still they refused me to continue with my trip. Deeply disappointed by the conduct airline. I've attached screen shots from Qata app, same info I shared with front desk people.

Dear Mr Goodsir

Case [protected]

Thank you for your patience with us whilst we investigated your complaint about the disruption of flight QR30 on 10 February 2022.

Following our intervention, Qatar Airways has reassessed the disruption of your flight and have confirmed to us that compensation is payable.

The airline has asked us to request from you your bank details, however we are unable to do so due to data protection legislation. They maintain several attempts have been made to secure this information. We have asked Qatar Airways to contact you again directly to arrange payment.

Once the information has been supplied to them , please allow time for the payment to be processed. If you do not hear from the airline within 12 weeks, please contact them directly with a copy of this email.

Yours sincerely,

Debbie Williams

Consumer Affairs Officer

Shared Service Centre - Aviation Services

Passenger Advice and Complaints Team (PACT)

Civil Aviation Authority

Aviation House, Beehive Ring Road, Crawley, West Sussex RH6 0YR

www.caa.co.uk

In fact, no attempt has been made to contact me for bank details. You have my e-mail address and home address in your files. In fact, you have my credit card details. This could all have been resolved long ago if not for your intransigence. I've e-mailed you, sent messages via your websites and sent letters. NO RESPONSE to any of these, which is why I went to the CAA.

My bank account with TSB is account number [protected] and sort code 87 68 85. Please send my money.

Re: Booking reference 5CFPEC

On arrival unto Doha from LAX I was advised my flight to Perth was overbooked. I was put on a flight to Melbourne with a connection to Perth.

Issues I have had:

1. Excessive travel time as I flew over Perth to get to Melbourne

2. Unable to collect my children and had to attempt to arrange care for them whilst in the air

3. Was told crew would arrange complimentary wifi for entire flight (crew were unable to provide this)

4. Was told I had aisle seat...did not have aisle seat and told they couldn't change it

5. My checked baggage did not arrive in Melbourne until after I had left for Perth

6. Late arrival into Perth so unable to attend work for 1 day

7. Baggage did not arrive back into Perth for 2 days. (received email from Qatar 3 weeks after my arrival to advise they were looking into where my bag was.)

Since Oct. 31st I have been in a never-ending saga of seeking a cancellation fee waiver due to a doctor-verified 8 week travel restriction without any Qatar staff person resolving the situation.

First, I had to send 3 emails on Oct. 31, Nov. 3 & Nov. 20th to [protected]@qatarairways.com.qa as well as to send 3 faxes at [protected] on those same dates, PLUS file a complaint with the BBB in order to get Qatar staff to respond to my requests.

Unfortunately since the response, Qatar staff’s mistreatment has worsened instead of improving!

After various exchanges, via November 23, 2022 at 7:00 PM email Qatar denied my cancellation fee waiver request because “Tticket number is missing from the request form. Total of 3 passengers on the PNR – no kinship proof attached for refund of all three tickets. As per doctor’s note dated 31Oct22 passenger travel restriction is not indefinite. They had been advised to avoid travel for 8 weeks. The ticket is good for a year to reschedule dates” (direct quote).

I responded via November 25, 2022 at 3:18 PM email seeking denial reconsideration while explaining in great detail why Qatar’s denial bases were unfounded.

After extensive back and forth, Qatar emailed me on December 2, 2022 at 5:06 PM again denying my request based on groundless unsubstantiated claims. Qatar went as far as accusing me of having “traveled in November” (direct quote). Not only is this statement 100% fantasy- based, but it’s also another pre-text for outright denials. Actually, the repeated denials by Qatar have all contained unfounded & unverified statements, none which apply to the facts of my situation. That’s indicative of the denials being of a pre-textual nature. It is also indicative of a disingenuous disinterest by Qatar staff to try & minimally understand my situation in order to be able to satisfactorily service me in a way that is factually based & also meets my medical needs.

I hope some type of resolution may be reached without having to resort to filing complaints with federal agencies.

I was unable to attach PDF documentary verifications of the above. Can you please provide an email for me to send such?

Booking reference (PNR) - PA6OAK

Dear Sir

When I booked these flights back in July 2022 all flights were advertised with Q Suites. Then from October 2022 the aircraft started to be changed and therefore 3 of the 4 flights I booked had no Q Suites. The main reason for booking with Qatar Airways to experience this well advertised and reported business class.

One is sure that in the terms and conditions you can make changes for "operational" requirements and also offer change of date or cancellation which is not normally accepted when dates etc have already been set.

It is wrong to advertise and take away after booking and payment made.

I am very dissapointed and after returning to your airline which was ongoing used between 2007 and 2009.

There was no compensation offer for a degrade in business class which seems to send a message for any future use of your airline.

Rgds

Neil M. Swain