I bought 2 airfare ticket manila - auckland worth $1, 432 NZ dollar, upon succesfully paying my booking. It pop up that visit my email to check my itinerary. An hour after there were no itinerary from bravo fly. So i called their customer service. And to my surprise the customer service asst are angry with me and telling that they havent booked with the air asia. An hour after i called again i called again and telling me that i need to pay another $99 because the airfare increase. So i browse the review of bravi fly and found out that they have poor reviews and most of them are negative.
I decided to call again and request to cancelled my booking since they havent yet booked with air company. They told me that it took 24hrs to get my refund.
And the money i payed according to them "When taking payment, we use a secure standard procedure called “temporary credit limit” where the amount the customer should pay upon booking is simply 'frozen' and not withdrawn from the customer's available funds."
But upon checking with my bank, they have told me that the money was automatically transmitted with their bank and it was not frozen on my bank.
I called the customer service and telling me that it tooked 3 working days to get my refund and change to 3-15 days. I do not know if i can get my money back again. But hoping that this company has a heart that my hard earned money will be back to my account.
This bravo company is totally a scam. Please do returned and process my money back to my account. According to my bank it will only take 3 days to refund the money if bravo fly will only processing my refund.
TERRIBLE SERVICE & false information about discounted airfare
I cannot begin to warn you about the HORRENDOUS SERVICE provided by this company!!! Here are the details:
Booked a flight through Kayak.com, not aware it was a third party doing the booking (1st problem and unacceptable practice from Kayak) - The booking company turned out to be Airfare.com
The fare was a little better than others, but not much, and definitely not worth the aggravation and excess charges.
Change fees are $350 DOLLARS, when the airline only charges $200.00, but they claim its the airline. So they are charging $150 dollars above the airline fees for themselves.
It is an absolute nightmare to make any changes, since they are incredibly inefficient. Unfortunately, you are forced to go through them for any issues with your ticket.
I needed to make a change to my outbound flight, so I sent a request through their site.
24 hours later I had no reply or confirmation of receipt, so I called their "customer service"
The agent that answered spoke broken English and sounded like he was eating while on the call with me.
He informed me my record showed no change request, so advised me to send a follow-up email.
This time I sent it directly through my Outlook, so that I would have proof of my communications.
30 hours after that, still having received no reply, not even an acknowledgment of having received by change request, I called in again.
I asked to speak with a supervisor, who turned out to be even worse than a regular agent, if that's even possible. Aside from taking 15 minutes to come to the phone, "supervisor" Robert ID # 308 was incredibly rude and provided false information, as follows:
He claimed requests are answered within 24 to 48 hours. My request was placed 56 hours ago and still no reply or acknowledgment of receipt.
When I pointed this out, he said that my matter was not urgent so they would take longer???? This is Christmas time so it is urgent.
When I complained that I had not even received an acknowledgement my request was received by them, he threatened to hang up on me!!!
When I commented on the extra $150 dollar change fee above what the airline charges, he said I didn't know that, but I actually do, because I am a trained travel agent and work as an outside sales agent. But when I said that he countered asking me why had I booked through them then...actually that is a good question, the answer is the fare was a little lower than what I could get, but mostly that I was fooled into thinking I was booking through Kayak, not this joke of a company.
I ended up accomplishing nothing other than aggravation, although I did have the pleasure of hanging up on him.
I'm considering purchasing a whole new ticket, just to avoid paying them any change fees.
If you care about your money, time, and most importantly your peace of mind, don't use this company ever. I'll be sending an official complaint the BBB and to Kayak.com, because it makes them look very bad having this kind of rip-off company associated with them.
Booked flights via Airfare.com. Later cancelled and requested refund. In an email from Airfare.com was told that for $1200 would receive a full refund within 6 to 8 weeks. Although charge and conditions seemed out of line, thought it was the only recourse since the tickets were not refundable. After 9 weeks received a partial refund and the balance was never received resulting only a minimal refund given the extra 1200 charge. Did not receive a response to further contact via email and previous phone conversations were not fruitful. Suggest going directly to the airlines to attempt refunds vs. trying to work with this less-than-ethical firm.
On February 26, 2014 I booked a flight on Penair through Airfare.com. This was the first time I had heard of Airfare.com, and the first and LAST time I will ever “do business, ” if you can even call it that, with them. I was lied to, I was interrupted on the phone, I was hung up on, and I was left with no choice but to file complaints in as many places as possible.
After purchasing my ticket online, I received a confirmation email, which included my confirmation number and booked flights. Buried within the body of the email was the phrase “reservation waitlisted”. What does this even mean? I called Airfare.com and spoke with a representative who was nearly unintelligible and extremely rude. I explained that I had just purchased a ticket and received the email I described above. After being put on hold for about 10 minutes, I was told that “the airline was unable to confirm my reservation”. When I asked for additional details of what exactly this meant and whether or not I would be confirmed a flight, as well as whether or not my credit card was or would be charged, I was only told that I would need to “make another reservation”. Throughout this conversation, I was repeatedly interrupted, so I really didn’t get a chance to fully ask my questions. Eventually, because I was getting nowhere with this person who was becoming more and more difficult to understand, I asked to talk with someone else.
Usually, when you ask to talk with “someone else” you get someone who is more helpful and more knowledgeable than the previous person. This was not the case. This individual, while somewhat easier to understand, was even more ill-mannered than the previous, interrupting me more and providing false information. To begin with, he said that I first received a confirmation email, followed by an email saying that the airline cancelled the flights I had booked. For starters, this is not the correspondence I received from them. Secondly, I was now being provided a different explanation for my supposed reservation that was patently false. The airline still offered the flights (I later booked with them directly).
By this point, I explained that I wanted to have something in writing from Airfare.com stating that my reservation was cancelled and that my credit card would not be charged. I had to talk over the representative to make my point: I want to be sure you are going to charge me for something I don’t have. “Fine, I’ll do it now, ” he said. But when I got the email, I was shocked to see that all he said – word for word – was: “Unable to confirm by the airline, and you card is [sic] not been charged yet.” The key word here is “yet” … my card has not been charged “yet”. When I pointed this out, all he said was, “You need to make another reservation.”
With that, I called Penair directly, and explained what had just happened. The woman I talked to was as helpful as she could be, given that the reservation wasn’t initiated directly with them. She did say that she could see my name in the system, but that a seat hadn’t been assigned, and that it would be up to Airfare.com to initiate that request. She also confirmed that both flights were active – that is, that they were not cancelled – and that seats were available. She also added that similar complaints had been made by others who had made reservations through Airfare.com … every detail. I asked if she would be able to cancel my reservation for good and confirm that, but again, she could not because it was not initiated directly through Penair.
With that I called Airfare.com again, and spoke with who was now the third representative that I had to deal with. And another unintelligible one. But this one was even more offensive, and provided more lies. He said that I had received yet another email – one an hour after I booked the flights – saying that my “reservation was cancelled” and that I would “need to make another reservation”. When I explained that I did not receive such an email, even in my spam folder (which is perhaps where all Airfare.com emails belong), he again said, “You need to make another reservation!” and hung up on me.
Immediately, I called American Express. I told the woman who took my call what had happened, and with great sympathy she said that she would put a note in my account that any charges from Airfare.com are not to be processed; only a charge directly from the airline. At least now I could be assured that Airfare.com would not commit credit card fraud against me by charging my credit card for something I did not actually buy.
I am not the first to voice a complaint such as mine … just Google “Airfare.com Complaints” and wade through grievance after grievance on website after website about people’s experiences with Airfare.com. I didn’t just have a fluke experience with a couple of bad apple employees. Airfare.com’s modus operandi is to provide its “customers” with false information, impolite and disrespectful representatives, and worry and wasted time over the trip they are trying to arrange. If they are trying to get themselves fined by the Better Business Bureau and to be put out of business, they are well on their way, and I am willingly going to help them to that end.
Airfare.com claimed that they were NOT able to find me an available return flight after I changed my retun date and paid a change fee of $350. I personally looked the availability of flights in the airline involved and found that, contrary to arfare.com's claim, there were many seats still availble on the requested return date. I am trying to ask for a refund of the change fee since I no longer intend to use the retrun ticket I originally bought from airfare. I did not realize how bad this agency was until this experieince. I hope people will read all the complaints about airfare and will not use this agency.
This website sucks! I booked the tickets and tried to cancel it. The agent asked me to be with them and told me that there was no cancellation fee if I stay with them. I booked a new ticket and was told everything was settled. 5 minutes later, I got a call from that agent and she said that I need to pay $500 of cancellation fee. It's like I was fooled.
I tried to talk to the superviser Charles and he had very bad attitude. His attitude was as bad as hell. He was like whatever, you need to pay the fee. It's not a attitude to a customer.
Don't book any tickets with them ever!!!
On August 3, 2011, I purchased a round trip ticket to the Philippines using my credit, then I was told by the customer service, his name is Peter, that the credit card did not go through (refused by the bank according to him). I called the bank regarding the issue and was told that there was no attempt or request for such a transaction so how could they deny it. Then I called back Peter and told him what the credit card customer service had just told me. To make the long story short, I decided to use my debit card(which was a mistake) so I can finish the transaction that morning. Later that day, I received a confirmation of my itinerary from Airfare. After a couple of days, I went online to manage my flight reservation but could not access it, so I called up Cathay Pacific customer service regarding the issue and was told that I have a reservation but the eticket number that was emailed to me is not the same ticket number on their file. I called back Airfare and spoke with Peter J (I think this is the initial he gave me when I asked him on his email address). He was very polite to tell me that there was a mistake and gave me a different eticket number which was later confirmed by Cathay Pacific as the same eticket number they have on file. I was assured by the Cathay Pacific customer service that I am confirmed with my flight as far as they are concerned. But the story did not end there, while the transaction happened on August 3rd, my debit card was not charged not until August 8th as shown on the transaction record of the bank. Since I was not sure what happened (usually my debit card is charged right away at the time of the transaction), I decided to call my credit card bank and was told that my credit card was charged the same amount charged to my debit card.
I called up Peter last week and faxed him a copy of the credit card statement for the month. He said I should not be charged with my credit, in fact he verified the last four digit of my debit card as being charged. He said he will email me on any update. A few days later, I emailed Peter to follow up but as of today, Sept. 8, I did not hear anything from him. I tried to reach him this morning and after a long wait, a customer service said he will transfer me to him. I waited for awhile but did not get Peter on the phone. I hope the operations manager can follow up this matter right away and also want to make sure that the eticket I paid through my debit card is valid. The flight I am referring to is for CX845 leaving JFK 12/17/2011.Thank you. Nestor
This company is a DEFINITE FRAUD.
I booked a reservation and proceeded to pay and after I pressed book now. It brought me to another window with a booking number that said:
Please don't refresh this page We hold your booking because of some errors in transactions
Please call us now with your booking reference number to fix your problem
Your booking reference number :
To speak to a live agent now Call
1-800-AIR-FARE(247-3273) Or [protected]
Call Center Hours Open 24 Hours / 365 Day
Then I called and ended up wasting 2 hours of my time, I spoke to several people and none of the representatives were able to answer the simple question -What this message meant? or able to honor the price and flight I was trying to book! They put me on long holds, hung up on me, twisted and manipulated every word I said, claimed there was no manager available and/or the representatives then claimed to be a “manager“. They proved to be completely UNPROFESSIONAL AND INCOMPETENT PEOPLE who just play with your head when you call about any problem.
The message their website generated said "NOT to refresh the page, my booking would be held and to call them and they would fix the problem" in order to complete my transaction. The representatives told me my transaction was cancelled and to close that window and start a new booking. By the time all this was done and over with the prices had dramatically increased and I was not able to purchase a ticket to see my family. This price and flights never existed they just sucker you to get your personal info including my credit card number. THEIR FARES ARE THE BIGGEST SCAM. They also claimed to be a legit company in business for more than 30yrs. I am documenting my problem so that other people do not get scammed! I will continue to report it and hopefully this FRAUD COMPANY WILL EVENTUALLY BE SHUT DOWM. ( I reported my credit card stoles right away)!!
I purchased a too good to be true fare. My cc declined as a fraud flag. I still went through some fraud process with another card. They took my money and issued one of their tickets. Surprise to me the airline did not see me on their list. After being ousted back and forth I sent a pointed email pushing for my ticket to be issued. The email chain below is how it was handled. Beware. It is actually funny.
Adrian, This was always about the ticket being issued, not about payment. You got paid almost 3 months ago. The airline never confirmed the ticket until 3 days ago... I still do not think Chris will ever get this. I will be happy to share your response in defense of your company. But at this point I am going to post all correspondence on every website possible to show any one who cares to know exactly how much your company cares about and treats it's customers. I work in the service industry. I know a good employee when I see one. You took a bad situation and made it better. I am glad you are the manager. It appears you will be okay here. Thank you for your time. If you or your manager would like to call to discuss I would be happy to share best practices.
Sent from my iPad
On Aug 10, 2011, at 8:23 AM, <[protected]@airfare.com> wrote:
Next time, try using a credit card that works. That will save you some time. Also, your sarcasm is not lost to me and I see no humour in it. Please do not blame me for your inability to follow instructions. I did not tell you to use a faulty credit card. That was your decision. Whether your buying candy or airline tickets, if you use an invalid credit card, you will be required to use a different one. Is this lost to you? We could not take your money and therefore no tickets were issued. The tickets were issued after your payment problem was fixed.
Let me break it down for you nice and simple:
Invalid card, no money. No money, no ticket. Resolution of payment problem, access to money. Receipt of money, issuance of ticket.
Please note that the resolution to the problem above is primarily up to you and any time or effort wasted during this process is up to you. Perhaps you are suggesting I reach into your wallet and submit a new card myself? While this would certainly make the process go faster, I feel uncomfortable doing so and respectfully decline. Hopefully you will be able to sate your hunger for candy bars on your own without my holding your hand. Hopefully.
As a member of the legal team, I do understand the simplicity of your claim. I do not understand however, why you fail to see your hand in the problem.
Again, I would like to reiterate for good measure, because, well, it just seems necessary given your refusal to understand the basic concepts of the situation.
We didn't have your money. We couldn't issue your tickets. We now have your money, you now have your tickets. Did you think we would issue the tickets on credit? I apologize, but we don't work that way.
Did that work? I certainly hope so.
I am now considering this matter closed and require no further correspondence from you.
Did you think this was harsh? I have already submitted a complaint about myself to my manager. You know him as Adrian. I thought I'd save you some time.
By the way, you probably used Airfare.com's confirmation number with the airline. This leads to obvious issues and if you don't understand the ramifications of supplying the wrong confirmation number (it is a little bit like submitting an invalid credit card ---something that seems to be lost to you), please contact a customer service representative and they will be happy to assist you.
Legal & Policy Analyst
-------- Original Message --------
Subject: Re: [FWD: Re: Urgent regarding your booking with airfare.com]
Date: Tue, August 09, 2011 9:05 pm
To: "<[protected]@airfare.com>" <[protected]@airfare.com>
Very nice Chris. Your focus on the cc auth coming from a company my bank flagged and declined matter not.
- the hoops I had to jump through to make payment were certainly an inconvenience but I chalked that up to airfare.com perhaps being a start up company. Later on I discovered you have been in business for quite a while.
But the heart of the matter was missed (and as a legal team member perhaps you would understand the simplicity of my claim). My apologies if I had not made it clear enough so I shall repeat it again. The inconvenience was the time is spent going back and forth like a ping pong ball between you and the airline. You said it was the airline. The airline said it was you. If the tickets were indeed purchased, why did the airline have no record. Any one can take some ones money and issue a 'ticket'.
- I bought tickets from you, a travel agency or what ever your company represents itself as.
- while your company said the ticket was purchased and confirmed, the airline had nothing. No record of purchase was found when we gave them the confirmation number you gave me. and obviously because of this, no ticket, confirmation, or seat assignment.
- any other time I have purchased tickets online this has never happened. Normally I get the ticket, the airline shows record of me, confirms, and has a seat issued.
Lets break this down even further; when we buy something from an online vendor (let's simply say you sold me a Hershey bar). You are going to take my money, pay Hershey and they give me the hershey. So I call the company (Hershey's) and they say they have no record of any purchase thus no candy bar for me.
So where is my candy bar Chris? Pray tell. You have my money. I have no candy.
It makes no sense.
Thankfully, a customer service representative Adrian responded before you did and smoothed things over. The airline has confirmed there is a ticket and I am somewhat happy with your company's response and actions taken to make a bad situation better. Your response, well, your potential customers will come to their own conclusions.
I am sorry I was backed into a corner and thankful some one else handled this before you. I hope your company can use this as a coaching, counseling and training tool in the future to better serve your customers. Every one deserves this opportunity.
I just wanted my chocolate bar Chris. Nothing more.
Sent from my iPad
On Aug 9, 2011, at 9:09 AM, <[protected]@airfare.com> wrote:
Please excuse me but I just received your case and can not quite understand what the issue is here. You seem to be particularly belligerent for reasons that escape me. From what I can glean based on the notes attached to your booking, you provided a card that was rejected by the airline multiple times, either through declination or simply due to the fact that they do not accept the type of card you presented. As such, we ran a verification process for another card you provided in order to ensure your identity in relation to the card. This method is employed by many internet merchants across the world (including financial institutions, such as PayPal), and any complaints regarding this process will fail to ring any alarms.
In order to help you I will need to understand just exactly what your complaint is. Are your accusations based on the fact that we inconvenienced you? Please keep in mind that instead of voiding your reservation and sending you on your way, we made upwards of five (5) attempts at working through the situation with you. Inconvenience seems to be a 2-way street, here. Or is it the fact that your tickets were never issued (when they actually were)?
If you wish to work through this situation to find a solution, I will be happy to help facilitating matters. If, however, you wish to dispute the charges, I will respond to them with the facts. Your bank will agree that we in no way infringed upon your rights, and that we only did what was necessary given the situation that you presented to us.
We will not bow to the oppressive nature of your thinly veiled accusations regarding allegedly criminal behaviour and threats of complaints. We offered the best service we could for you and have full confidence in our defense.
I repeat: your tickets were issued and they are currently still open. If you wish to fight us I can not stop you. But I still do not see what the issue is.
Thank you for your time, and I look forward to working with you;
Legal & Policy Analyst
-------- Original Message --------
Subject: Re: Urgent regarding your booking with airfare.com
Date: Sun, August 07, 2011 6:59 am
To: "Airfare.com" <[protected]@airfare.com>
Cc: "[protected]@yahoo.com" <[protected]@yahoo.com>
Actually I will make this easier. After several reviews and a consumer report about your company i pasted below this will need resolution by end of day Monday 8/8/2011 or I will simply dispute the charge as there have been no services rendered for my payment. I will also be happy to add to the lengthy list of negative reviews about your company and share my experiences with other travel professionals. I do not have time for these games and questionable business practices. By taking my money you have become my travel agent. Travel agencies are responsible for getting the ticket. I pay you. You pay them. They give you ticket to give to me. Very simple and not worth the effort I have gone through. Shame on you for taking up my time and energy over one of the most simple processes in business.
Sent from my iPad
On May 28, 2011, at 1:35 PM, Airfare.com <[protected]@airfare.com> wrote:
Flights, Hotels & Much more.
Regarding Booking Number: YQCENE
As part of the authorization process to verify your identity as the cardholder, and to help us protect you from credit card/ or identity theft, we will attempt to contact your credit card company. Since this is sometimes unsuccessful, you can speed up the process by participating in our quick verification process. We ran a random amount on your card (under $5). Once either you or we verify identity of the card holder, your reservation will be complete. Please call your card issuer and find out the exact amount of this small pending charge and let us know that amount.
Please click here to enter the amount.
P.S. : Please note that this process is for verification purposes only and the amount will not be charged to your card.
Airfare.com customer service
To speak to a live agent
Call Center Hours Open 24 Hours / 365 Day (Site ID: ADR99)
5110 ridgefield rd, Suite 409, Bethesda, MD 20816.
Visit Us Now Airfare.com | Contact Us | Send Feedback
About Airfare Since 1979 we have been focusing on discount airline consolidation. Airfare.com's premier travel reservation system uses a "real time" system to give you discounts to over 700 Airlines, 30, 000 Hotels, 25 car companies and now INTRODUCING AIR & HOTEL COMBO PACKAGES!
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Be aware!!! Do not buy tickets from Airfare.com!!! Their customer service is basically non-existent, you will spend hours and will not be able to do anything about the tickets that you bought. After hours of waiting, they will tell you that you cannot do absolutely anything with those cheap tickets and you're stuck. They book you on non-connecting flights (where you need to get your luggage out at every stop-over) with not enough time to reconnect, they book flights (on the same ticket) withough telling you that one of the flights is ariving on one and leaving from a different airport, etc. Finally, they simply charge you twice for the same ticket and you cannot do anything because these are their terms. Credit companies will not be able to help you with it, so DO NOT USE THIS COMPANY - YOU WILL SAVE YOURSELF A LOT OF ANGST AND AGGREVATION.
Well, since I'm in the process of making flight arrangements for a trip to Australia, I've utilized the multi airline search engines to find the best deal on my international flights.
I came across this website which boasts of a possible 70% savings over other ticketing/booking companies like cheaptickets.com etc...
I entered my info and wow! I found a pretty darn good deal that would have saved about $200-$300 over all the other companies.
Great! I was ready to book! Then I got a funny nagging gut feeling of impending doom and gloom so I decided to research them and check out any reviews and most importantly, check them with the Better Business Bureau.
It wasn't pretty! The BBB rated this company with a grade F. (Works like our report card from school, folks. A-F with F being the kind of grade that would get you grounded and in summer school if you'd been sent home to Mom and Dad with it.) So, I checked out even more review sites and only saw maybe 4 reviews that were favorable. However, the BBB showed that in some cases, the company didn't even respond to the BBB complaint/inquiry.
Seems the main problems with this company are hidden charges showing up on your credit card and costing you hundreds more dollars, etickets being improperly issued and not issued in some cases at all and very rude customer service when and if you're able to get someone to talk to you at all! To be fair, I will say I called and a representative answered promptly but still, the negative reviews say that you get the run around and one person was on the phone with them and it took 9 hours to get things straight and that they were hung up on several times.
SCAM!!! AIRFARE.COM AKA WHOLESALE TRAVEL CENTRE, INC. DO NOT TRUST THEM!!! Dear friends, if you work hard for your money, don't let this crooks take it from you!!! They offer cheap CANCELED or none valid tickets for over 70% off. If you read their POLICIES and REGULATIONS, you realize that they know exactly where you going to end up. "Once purchased, these tickets are NON-REFUNDABLE / NON-RE-ROUTABLE. Under absolutely no circumstances will the airline refund these highly discounted airline tickets. The ticket(s) you are purchasing are completely NON-CHANGEABLE after the first travel date has passed. Ticket Upgrades /or frequent traveling mileages are purely at the discretion of the airline. Please check directly with the airline."... ...BECAUSE THEY KNOW IN ADVANCE THAT THE TICKETS WILL BE CANCELLED BEFOR THE FLIGHT. ... and look at their cancellation fees ($250 - $350)/TICKET, regardless if you cancelled it or they did..., and last but not leased they are prepared for lawsuits cause they include..."It is agreed by and between the Purchaser and Wholesale Travel Center, Inc. that all disputes and matters whatsoever arising under, in connection with or incident to this Contract shall be litigated, if at all, before the Circuit Court for Fairfax County in the Commonwealth of Virginia, or as to those lawsuits to which the Circuit Court for Fairfax County in the Commonwealth of Virginia lacks subject matter jurisdiction, then before the United States District Court for the Eastern District of Virginia, U.S.A. to the exclusion of the Courts of any other county, state or country" NO BETTER BUSINESS BUTEAU MEMBERSHIP AND THEY DO NOT RESPOND TO BBB COMPLAINTS. BEAWARE AND STAY AWAY!!!
I wish someone had told me this before, cause I learned it the hard way!!! LOST A LOT OF MONEY...for now...
I recently booked and online trip via airfare.com. When a family tragedy occurred I had to change the date of my departure. As the ticket was non-cancellable and non-refundable I expected to pay a penalty for this action. I checked directly with the airlines (United and China Southern Airlines who were both wonderful to deal with) and they both said that an admin fee of $250 would take care of the problem. I felt that this was fair and was prepared to pay. The airlines recommended that we make the change through airfare.com since that was how we booked it.
We tried for 5 days to contact airfare.com via phone, through their website and via email. After 5 days they finally responded and sent an "itinerary change form" that we had to sign and fax back. They agreed that when they received the form the change would be processed and we would be charged $250. Although annoyed that it took 5 days to get an answer I was satisfied with the result - until the next day.
After Airfare.com received the form (and now only 2 days before my departure) they called to tell me that I needed to pay a $350 admin fee ($100 more than the airlines said they would charge) PLUS an airfare difference of over $1450. The total of my trip was now to be over $2300 ($890 for the original fare PLUS $1450 in new fees). When asked why they said that this is what the airlines were charging them.
So...I went on to their very own website and fares with my same itinerary (with only a 2 day advance purchase) were only $950! Also, after talking with Airfare.com I called the airlines directly and they again reiterated that the only fee was a $250 admin change fee and there would be no difference in the fare.
Ultimately China Southern airlines felt bad for me and cancelled the tickets through airfare.com and fixed my problem with a simple $250 change fee.
I feel that airfare.com was extremely deceitful and dishonest. They are also VERY had to get hold of and will not return calls until threatened.
DO NOT EVER book anything through Airfare.com. Use another online agency or go direct to the airlines.
I purchased tickets to Zurich on Airfare.com in January. A month later I got an email telling me they...
DO NOT use this site, they are fradulant and will tr to scam you. I attempted to book a flight with them and...
DO NOT DO BUSINESS WITH AIRFARE.COM THEY WILL STEAL YOUR MONEY!!!
On 2/19/2010, I began searching for airline tickets for my boyfriend, my sister, and I for a vacation we are planning to Europe this summer. I went to Kayak.com and found decent tickets through one of their sponsored sites, Airfare.com. It seemed fairly routine until I had to put in my bank's 1-800 number, but as I had never done business with Airfare.com before, I did not think much of it. What did strike me as odd, however, was that as soon as I put in my information into the system, I received a phone call from an Airfare.com representative who told me I need to fill out and fax back an authorization form that would give them permission to charge my card and complete my transaction . They also informed me that I needed to fax them a copy of my driver's license and credit card. This seemed extremely strange, but when I questioned this, they told me that I should black out all my information on the cards, and that they just need to see that the name on the credit card matches the name on my ID. They said this is all for my own security, and that they are just trying to verify that I am who I say I am, and that the extra precaution was being taken because we were trying to purchase one way tickets and that we have different last names. I still did not feel right about the whole thing, but since I have never purchased international airline tickets before, I thought maybe things were different than when buying domestic tickets. Then, I saw on the authorization form (please see the attached form), the word “signed” is spelled incorrectly as “singed” near the bottom of the page. This was a major red flag for me, as spelling errors are extremely unprofessional. I then noticed the form says “I hereby authorize WTC to charge my (credit card name)”--I thought the tickets were from Airfare.com, and did not know who WTC (Wholesale Travel Center) was, so I did an internet search on the company.
The results I got were frightening. Page after page, complaint after complaint, from tons of people who have been swindled by this company. Apparently, they take your money, make a reservation for you, either never put the reservation through so you are never ticketed, or cancel your reservation days before you leave so that you are stranded at the airport. You get to the airport, find out you have no tickets, and then find that if you are able to get through to someone at Airfare.com, you either get hung up on, transferred, or left on hold forever. If you actually get to speak to a representative, that person speaks terrible broken English and will only tell you that there are no refunds.
So, the first thing I did was check my bank account. I found that the despite the fact that I did not sign and fax the authorization form, the authorization had been put through and was showing up as a pending authorization from Continental Airlines. I immediately called Airfare.com and told them that they absolutely do not have authorization to charge my card, that I would not be sending in the authorization form, and that they need to cancel my reservation right away. I was told that it was too late, and there was nothing that could be done. All tickets are non-refundable and that is just how their policy is. I told the representative repeatedly that I did not sign the authorization form, and they do not have permission to charge my card. The man had terrible English, I could barely understand him, and no matter what I said to him, all I could get out of him was that it was too late, and their policy does not allow refunds. The representative was then trying to hang up on me and give me an extension to a supervisor I could reach the next day, and at this point, my boyfriend got on the phone and tried to reason with him. He repeatedly told the representative that we are not signing the authorization form, and they do not have permission to charge my card.
The next morning, I called to speak with a US Bank representative to see what could be done on my end. After I told my story to the first representative, she immediately put me through to the fraud department. When I first started to tell my story to the fraud specialist, she stopped me and said, “Did you do business with them?” I told her that yes, I intended to and I did give them my card number. She then said that my case would be a dispute, not fraud. I asked her to please listen to the details of what had happened, and upon hearing the whole story, she said, “Oh no, that is fraud!” and immediately began the fraud process for me. However, I just received a letter from my bank—they are denying my fraud claim, and I am now out $1400.I REPEAT, DO NOT DO BUSINESS WITH AIRFARE.COM THEY WILL STEAL YOUR MONEY!!!
One word: CROOKS. I bought tickets to India via airfare.com. Since we had our 6 month old daughter travelling with me, I booked the tickets, way in advance. Everything seemed fine until AirIndia cancelled the flight and waitlisted me and my family on another flight almost a day before my original schedule. I called the airlines who agreed to give me a full refund and asked me to contact the travel agent. The customer service of airfare.com turned out to be absolutely rude and they hung up a few times, even yelled "..you got a good deal, what are you complaining about ?" before hanging up on me. After about 25 calls, I was able to reach "Rex" who charged my credit Card $200 as "cancellation fees" for a guaranteed "Full refund" for flight tickets, which were cancelled by the airlines. Knowing that is the only way to atleast get back some money, I agreed. The full refund was MINUS the agent fees !! Airfare.com had charged me for booking the flight and then for cancelling the tickets for a flight, that airlines had cancelled. It was an absolute nightmare which costed me $ 375 for NOTHING. I would ask anybody and everybodyOne word: CROOKS. I bought tickets to India via airfare.com. Since we had our 6 month old daughter travelling with me, I booked the tickets, way in advance. Everything seemed fine until AirIndia cancelled the flight and waitlisted me and my family on another flight almost a day before my original schedule. I called the airlines who agreed to give me a full refund and asked me to contact the travel agent. The customer service of airfare.com turned out to be absolutely rude and they hung up a few times, even yelled "..you got a good deal, what are you complaining about ?" before hanging up on me. After about 25 calls, I was able to reach "Rex" who charged my credit Card $200 as "cancellation fees" for a guaranteed "Full refund" for flight tickets, which were cancelled by the airlines. Knowing that is the only way to atleast get back some money, I agreed. The full refund was MINUS the agent fees !! Airfare.com had charged me for booking the flight and then for cancelling the tickets for a flight, that airlines had cancelled. It was an absolute nightmare which costed me $ 375 for NOTHING. I would ask anybody and everybody to stay away from airfare.com. to stay away from airfare.com.
i had a similar experience. why do they want me to send my personal documents, no other travel agent i know of needs this. what makes them so special? is it that thay are really Identity thieves? it's very suspect. the customer service is the rudest and worst i have ever encountered. give airfare.com a wide birth. they are unprofessional boardering on criminal.
October 31 2008, Airfare.com, refusal to cancel a purchase while in process.
I was purchasing tickets through Airfare.com today, when I got notice that my credit card could not be processed. Through email I was asked to FAX my card info, card photo-copies and drivers licenses. I called to find out if this was a legitimate business, staff person said to cross out parts that I did not want to be seen and FAX to process my card. I called again to say that I will not do this as it was too much information to be given out and in to cancel the reservations. This time the staff person got upset with me when I stated that I wanted cancel the tickets. I hung-up. He immediately called back wanting to know why I hung-up. I told him I was cancelling the tickets, and he stated that he would “get the sheriff to collect the money.” – well done customer service, I hung-up again. I then called my bank and they put a conference call together to yet another Airfare.com staff person who repeatedly recited their policy. Several times he stated that I needed to fill out a form that would not be processed until Monday. He repeatedly stated that when I pushed “continue” it was saying I agreed with the terms of the purchase. I feel once I got the “Airfare.com Has Sent You Authorization form to Sign” email and did not send it back in after Airfare.com requested it, I therefore did not authorize the use of my card. Airfare is trying to have it both ways- either my card was invalid or not, it seems it was not until I did not want to FAX my personnel information and cancel the transaction. I find it difficult to understand why my card was not ok to be approved, could not be approved without my “authorization” after it was requested, and now can not be canceled, all within a couple of hours time. Lessons learned, never use debit card on-line, and never use Airfare.com.
i purchase a tket on the 10/12/08 from siouxfalls to atlanta for a friend, when i tried to check the next day with the airline that accepted my offer, the trip was canceled. Why? i do not know. I call all their phones numbers that mentioned 24hrs, no one answer for the whole day.
Hope this complaint will help me to know what is going on with them. Thanks.