Qatar Airlinesseat booking incompetence and poor customer service

B

I booked my specific seats on 20 September 2017 to ensure that my Family could be accomodated together in an area of their preference, for our Flights to Phuket on 8 May 2018. At time of booking I recieved confirmation which I printed and kept. When I checked Flights and Seat Reservations yesterday 30 April 2018 I discovered that all of my outbound Seat reservations had been re allocated to other Passengers. I called Qatar Customer Service in Johannesburg and spoke to Vincent Motshegwa. He first tried to convince us that we had chosen the wrong seats in the first place and then became agressive when I was not satisfied with this approach. I informed him that I would forward proof of booking to him to enable Qatar to rectify their mistake. He has still not given me feedback on my request.

  • Updated by Balsak · May 01, 2018

    Still waiting for action

Responses

  • Complainant20091 May 08, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Hi anonymous submitter:
    you submitted NO data on any paid servce, in minimum:
    - no passenger names,
    - no data of flight
    - no flight number
    - no air carrier
    - no place of the events
    - no reservation attached / no ticket attahed / no bag tag attavhed.
    As are sult, useles words on the unspecified service are presented.
    No one must reply to anomymous on unspecified claim.

    I am not assicated with Qatar airways air carrier.

    Regards,
    aryan(at)vivaldi.net

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.