Menu
Login
Replied
On 28/8/2022 I bought jewellery at terminal 3 Abu Dhabi international airport, which is known by the name of "Pure gold Jewellers". I was lied to about the purity and the weight of the gold. I was also insisted on paying using my bank card since I wanted to pay by cash. The sales person did not provide me with the invoice at the same time, instead told me it would be emailed.
I received the invoice after a couple of days and there was no mention of the weight of the product and it also showed as 22 CT instead of 24. I took the jewellery to get it checked by a local goldsmith and it was valued at £900.00 with a combined weight of 27.3 grams. I was charged £2815.98 by the outlet.
I wrote to their customer care department asking if there was an error in billing since I was charged more than three times the price of gold on that day in Abu Dhabi. I was ignored and sent an email again as a reminder.
Pure gold jewellers denied there was any error. Since then, I have been communicating with them through email and they agreed to give me a 10% refund as a good will gesture without acceptance of fault only when I mentioned reporting them to the police. I waited for a year in order to return it personally but it has not been possible for me and I wouldn't want to send the jewellery via courier as I am not able to trust the firm if I will be issued with a refund.
I asked them to refund me only the overcharged amount since I was unable to take it personally as I am not a frequent flyer and they agreed to refund 15 % without acceptance of fault. I extended them a final opportunity before I start legal proceedings against the firm but they have ignored the opportunity to settle the dispute amicably.
I have checked their reviews on Google and other places and the "modus operandi" is similar to several other vulnerable customers /travellers to whom they have been selling goods fraudulently. Travellers who are in a rush to catch the connecting flight are the victims.
Desired outcome: Need refund of the overcharged amount
You have received email from me multiple times. Please don't embarrass yourself. Do you want me to copy and paste here?
On Monday, 4 September 2023 at 14:38:14 BST, PG-CustomerCare_ wrote:
Dear Sunil,
Greetings!
Please be informed that without acceptance of fault and as a goodwill gesture, the senior management has agreed to 15% refund without you having to return the item.
If you want to proceed with the refund then kindly fill the following details:
Account Holder Name:
Address:
Bank Name:
Bank A/C No:
Bank Address:
SWIFT Code:
Currency:
Iban
ID copy:
Cancelled cheque copy:
***Please note that if any of the above information isn’t provided then the refund process gets delayed***
Best Regards,
Yotika - Customer Care Division
HDS Business Centre, 39th floor, Cluster M,
Jumeirah Lake Towers, P.O. Box: 15847 Dubai, UAE
T: +971 [protected] | M: +[protected] | Ext:705
Email: customercare@pugold.com
Dear(im)pure gold I have exposed your lies. now whats is your excuse?
RE: Incorrect billing
PG-CustomerCare_
To
sunil dcunha
& 1 more
7 Nov at 18:22
4 attachments
Dear Mr Sunil D,
As mentioned in the earlier email, we really tried our level best to help you and provide two options.
We are writing to request you to remove the negative defamatory review against our company on Complaints board- Pure Gold Jewellers!
We are trying our best to resolve this matter hence there is no reason for you to keep a defamatory remark against our company.
See a copy of the extract of your review (Pure Gold Jewellers — Fraudulent sale of gold/jewellery)
Please reply at the earliest along with proof of removal to avoid any legal proceeding.
Best Regards,
Customer Care Division
HDS Business Centre, 39th floor, Cluster M,
Jumeirah Lake Towers, P.O. Box: 15847 Dubai, UAE
T: +971 [protected] | M: +[protected] | Ext:705
Email: customercare@pugold.com
what was the final outcome of your dispute with pure gold ?
Nothing