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Jared The Galleria Of Jewelry
reviews & complaints

Jared The Galleria Of Jewelry
reviews & complaints

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46 complaints
18 resolved 28 unresolved
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Jared The Galleria Of Jewelry - diamond ring

I had bought a ring from Jared in October 2019, during the pandemic, I was laid off from my job and with the circumstances going on in my life I had was to sell it. I went to a famous jewelry store close by and they had was to do an appraisal for my ring. when I asked, "what was it worth," them the manager of that jewelry store told me the ring is not all diamond ,some stone was diamond and other was Cubic Zirconia stone to my acknowledgement, I was shocked. I have been trying to reached Jared Galleria of Jewelry and their manager now for 1 year and no one ever contacted me about the situation.

need this to be solved asap.

Thanks PO

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11:48 am
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Jared The Galleria Of Jewelry - Pandora/jared service

I wanted to get my wife a pandora ring for valentine's day. Was disappointed that they were no longer in store. So... I ordered it online and had it shipped to the store. Ordered 2/09/21 and was supposed to pick up before valentine's. Never received any information about order so I went to the store on 2/13/21 and was told it hadn't arrived but I could...

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Jared The Galleria Of Jewelry - Received tarnished bead and discolored ornament, not packed properly either

On, 1/8/2021 I ordered a 2018 Pandora ornament and charm gift, this was my first purchase ever with the company... I received the item today, 1/12/2021. Upon pulling the Pandora box out of the shipping box the top of the box fell off and the ornament, delicate, fell on the ground and the bead flew across the room... because whom ever packed it didn't rubber band or tape the box closed. Although nothing was broken, I messaged Jared website with regards to the item. The woman I spoke with was helpful and stated she would take note of it to her supervisor. I then proceeded to ask her about cleaning the bead as I received it completely tarnished... the bead, where it should be bright white and sparkly silver around the stones and enameling is completely tarnished. She gave me link to Pandora for cleaning instructions. As I look on Pandora, I see I have none of the items to be able to clean this. I shouldn't receive an item I just purchased and have it Arrive tarnished and then have to clean it that ridiculous. As I look at this item more and more I see the resin enamel on the top of the ornament is more a yellow white than the resin enamel on the bottom. Which is a bright white. I'm definitely frustrated...This was a gift for someone, now I have to do the leg work to make it presentable.

Desired outcome: Replace item and have it look as though it is represented online

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1:57 pm
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Jared The Galleria Of Jewelry - watch repair service

I have an automatic TAG Carrera watch. - left it for repair in February 2019 due to condensation inside the console (the watch was warking well though) - After two momths, I paid $ 1, 250 for the service - In July the watch started having problems (stop working when in use) - I left it again and picked it up in September. - Only one month or le...

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R
4:31 pm

Jared The Galleria Of Jewelry - customer service holiday gift return policy

I ordered a necklace as a Christmas gift on November 8th gave it to my wife on Christmas day the chain is too short tried to return it. Would not extend the 30 day return policy for christmas gifts. I will Nerver buy from them agin. I tried to return it to the local store, thay would not wave the 30 day policy, I then called customer service and talked with a superviser, the most thay might be willing to do is exchange it with something of like value.

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3:50 pm
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Jared The Galleria Of Jewelry - rolex watch

Purchased a pre owned Rolex watch, i was never told that the parts were "non factory enhancements." I went to mayors and JR Dunn to trade up and they told me that basically the watch isn't worth much. I spent $67000.00, basically just for the bracelet, the rest of the watch is bogus. I spoke to Jarad's and they would not stand behind the sale. They are a...

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1:22 pm
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Jared The Galleria Of Jewelry - customer service

The last two times I have been to the Jared closest to me the employees have been beyond rude. My mother ordered her grandmothers ring to be dipped in white gold and they dipped it in yellow gold. They acted like it was her fault. The setting on the ring was white gold so why would you not make it match? They kept mentioning the "shank" and when I asked...

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12:34 pm
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Jared The Galleria Of Jewelry - paid for a special order sapphire - just found out it's a zircon!

we picked out engagement ring and wedding bands at end of may. wanted a teal sapphire, they said they would order it. he picked up the rings in june, proposed mid-july. there is a clear stripe, 1/3 of the size of the stone, the ends are much brighter. is it painted? i have no idea? so i take it to the jared's near my home and they tell me it is actually a...

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6:07 pm

Jared The Galleria Of Jewelry - movado vizio watch

Left my watch for a battery change At Old Country Rd., store I waited a month for my watch. Two days later my watch was not working, two things that really bother me here one the fact that I was overcharged nearly 3 times the amount that the battery should've cost . My watch had minor hairline scratches Visible only with a loop but when I received my watch it had scratches that I could see without a loop that were not there for this reason I did not take my watch back to Jareds For its warranty no one in their right mind would go back to a place that couldn't fix the watch the first time to boot give it back to me with scratches that weren't there.Ultimately I had my watch repaired at Tourneau corner cost me $35 not 75 which was the price they charged me Waited for my watch was repaired within one hour without any damages

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6:12 am
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Jared The Galleria Of Jewelry - refund of my 20%

in February 2018 I bought a ring and they wanted 20% down which I used a credit card. I went to the store to return it February 15 and never received my 20% down payment back which was 505.95. I have been fighting with Jared and my credit card company with no help. Its march 29th and as of now they have stolen 505.95 from me. I will be filing a police...

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11:25 am
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Jared The Galleria Of Jewelry - sales clerks

I had purchased a very expensive semimount at Jared's about 10years ago. It was a horrible experience. That aside I went back last weekend, under diress. A prong had bent over...that was MY fault. Jared's wouldn't even touch the ring unless I bought an appraisal. The 3 carat diamond I have in the mounting did not come from them. They stated that work could...

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8:39 am
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Jared The Galleria Of Jewelry - Unauthorized credit application and unethical practices

On 4/25/17 I shopped Jared's in Boardman, Ohio, only beginning to look for an engagement ring. They talked me into a quick "review" of what my credit limit might be in case I wanted to purchase on a payment plan. I complied but then told them NO when asked if I wanted to open an account. I NEVER signed anything, yet two weeks later a new credit card show...

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9:10 am
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Jared The Galleria Of Jewelry - Credit lowering for loyal customers

12/11/2016 I have been a loyal customer of Jared for a couple of years, made payments on time, never had to call me about missed payments. Yesterday tried to buy Christmas gifts for loved ones and come to find out that Jared lowered my credit line by 2k. Again I have never missed a payment and have a great history with Jared, their reasoning is that they...

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2:31 pm
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Jared The Galleria Of Jewelry - Engagement Ring

My fiancé and I purchased my ring and 2 custom wedding bands from Jared in Annapolis, Maryland on March 20, 2015. Since that time and through no fault of my own, stones have fallen out on 4 separate occasions. Some stones I’ve found, some I didn’t. During my engagement, Jared had my ring more than I. They refuse to give me last names, email addresses, or...

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12:43 pm
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Jared The Galleria Of Jewelry - Necklace given as Christmas gift

I'am repeating this message because i'm not sure my first message went through. I received a necklace for a Christmas gift, by the time I was given the receipt & got to the store I was two days past the 30 day refund/exchange policy. The store & customer service headquarters would not budge on their policy & would rather lose a customer over a two day...

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Jared The Galleria Of Jewelry - Misleading Promotion

I received a $25.00 promotion for signing up for their webmail.

I noticed they had a $100 discount for FUTURE purchased of Lois Hill jewelry for every $300 you spent. But you could only use it $100 for a $300 purchase in the future. No problem. I spent $829 which should give me 2 of the $100 certificates...I had an item for $329 that I wanted to purchase. I didn't receive my certificates and did the online help! They informed me that because I used the $25.00 certificate, I would not be eligible for ANY OTHER promotions. This is EXTREMELY BAD CUSTOMER SERVICE! The $100 certificate should not have any bearing on the $25.00 that they sent me for signing up for webmail. Two TOTALLY DIFFERENT situations! STAY AWAY or be BURNED as I was...NO more purchased at Jareds and I will spread the word!

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7:15 am

Jared The Galleria Of Jewelry - The rep refused to change the ring, but it was defective

We bought two wedding rings from the company Jared Gallery of Jewelry. The seller provided the 3 years warranty and he told us that the quality was really good. But the ring simply broke after 4 days, and we decided to contact the seller immediately. We asked to change it, ‘coz it might be defective. But the rep refused and spoke in really rude and inappropriate manner with me. Don’t buy from them, ‘coz you will get awful jewellery and no services at all.

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Jared The Galleria Of Jewelry - Horrible customer service

I went To Jared to have a vintage 3ct natura Russianl alexandrite and diamond halo ring repaired because one of the diamonds in the halo fell out, and needed replacing The technician inspected the ring and found in addition to the missing diamond, there was a microscopic chip on the girdle of the ring. After upselling me on "inspecting and tightening" the...

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11:26 am
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Jared The Galleria Of Jewelry - Rip off

I purchased a 1 ct diamond ring for my girlfriend at the time.. I spent 4 thousand dollars on it.. Sadly me and her split up and I went to a dozen different places to sell the ring and most I got offered was 400 for the ring.. Saying the diamond has so many faults and the quality was horrible that it shouldn't have even been sold.. I called jared and they...

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Jared The Galleria Of Jewelry - Poor customer service.

I purchased a necklace online & had been by the Jared's by the Village several times awaiting for its arrival. Unfortunately, during that time I misplaced my license. When I went pick up my purchase I had my passport which clearly had my photograph & address. The Jared's let me make a purchase the day before with my passport & social security number but now would not give me my online purchase. They would not let me return the necklace & have it sent to my home. They were the least accommodating. Sadly, at this time I was dealing with illness in the family which comes with stress. Now these people were giving me added stress. I will never return to that store. I was specifically told to go to the DMV for my purchase at Jared Jewelry. What if I was aged or disabled & could not obtain a license. No regard by management at that store or customer service. They took my $ & I had to jump through hoops to get my product.

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Jared The Galleria Of Jewelry contacts

Phone numbers

1 800 527 8229 +1 800 877 8169 More phone numbers

Website

www.jared.com
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