Jared The Galleria Of Jewelry
Reviews and Complaints

I brought my necklace in to Jared at Stonecrest to have my clasp replaced. I was charged $214.92. When I picked up my necklace it was not the same necklace I gave them. I told them so but they refused to listen. I wish I had checked the reviews before. I went. I was to the clasp costed me so much because my necklace was 14k Italy gold wish was on the closer. The necklace I got back is light weight and not at all the solid one I purchased at Ross Simone. The clasp is so much larger than the necklace links and you can notice the difference in the before and after pictures. The white background is the after. They also took pictures and when I pointed this out to them they insisted I was wrong.

Purchased 1 diamond wedding ring and matching band female
Purchased 1 diamond matching wedding band male
Purchased for 13,189.00 with taxes
Just went to 2 different jewelry stores to sale and was offered 1,100.00
I am beyond heart broken to know that Jared sold me jewelry for 13,189.00 and it’s worth 1,100. How can a company do this to hard working people.

Brought my Omega in to get an estimate on how much it would cost to fix it up and get it running again. The lady that worked there told me she would have to send it to Switzerland to have them look at it. I said OK go ahead and do that. She told me it was free of charge. She then called me back weeks later with an estimate and I told her no thank you I don't need to get it fixed at this time and to just send it back to the store and I will come and pick it up. I arrive at the store weeks later to pick it up to take home and she informs me that they went ahead and fixed everything and that now I owe them a little over three grand. I told them no and to send it back to Switzerland to have the original parts put back on and informed them that i was not ready to pay that to have my watch redone. She then calls me back weeks later after i called numerous times asking where my watch is and informs me that she spoke to her manager and agreed i should get a discount. I said OK and agreed on the proposed dollar amount only because i was so pissed they fixed it after specifically told not to and still expected me to pay for it. Now it's been over a year, and they cannot seem to give me the correct person or the correct number to call to make a payment on it at all. Every time i call they direct me to a different person or tell me to call a different number because its currently in some vault. I just want to pay for my watch and be on my way. This is the first and last time i have ever been a Jared's customer.

I am in the uk and got my partner ring purchased via a friend in New york June 2022. cost $5600 us and it was picked by us in new york. Within 4-5 months the stone started moving but when took it to uk jewelers they stated that the ring is a complex ring and they didn’t want to touch it because the could make it worst. When tried making contact with Jared no one wants to speak to me because I didn’t have the recipt but when I cantact our friend in America they didn’t responsed until a while after and when I contact Jared and given them the information the refused to fix it but after a while pursuing them, The message before was want I was given :

On Monday, January 8, 2024, 10:42 pm, Customer-Cases wrote:

Dear Richard,

Please take your ring to Ernest Jones in Telford and provide me with the job number. Once I have the job number I should be able to have our company cover this as a one time replacement.

Ray

And this from ernest jones :

Richard,

I had a conversation with the workshop manager yesterday unfortunately due to the style of ring it is it cannot be repaired; hence it is being returned to the store.

I have emailed Raymond Fitzpatrick in the USA who I believe you were communicating with at the beginning, he has asked for you to contact him directly to find a solution to this issue.

Once your ring arrives back instore and is ready for collection, we will notify you.

Regards

Janine

And then this from Ray below:

Dear Richard,

I apologize for taking so long to respond. Unfortunately Ernest Jones is not able to fix your ring. In the next week or so they will notify you when the ring is ready for pick up.

The ring would need to come to the USA for repair, It need to go to a store in Virginia for repair and there would be a charge. Is there anyway possible you can get a copy of the receipt?

Ray

Richard,

Here is my number [protected] my extension is 300307. I suggest calling me tomorrow. I have a meeting in the next 15 mins, but I am free all day tomorrow.

I have reviewed your issue with 3 supervisors and all have said we are not covering it but I will gladly speak with you tomorrow.

Ray

I purchased a Levian yellow diamond pendant necklace on 9/27 as a gift for my daughter. However, my daughter has been struggling with the defective lobster claw clasp. I reached out requesting a return since the item was a gift but I am told I am outside the return window; however, purchases made 10/19 or after are being given until 1/24/24 for a return window. I was less than one month before that purchase window to be considered for the extended return window.

I was in the store shopping and observed the store manager berating a sales worker while she was with a guest and she ending up having an anxiety attack. The assistant manager came over and took control of the situation, only to have the Store Manager loudly criticize her and talk badly about her and the sales clerk. This was the most unprofessional individual I have ever seen and she needs to be disciplined/fired. She was very loud, unprofessional, rude and obnoxious. If it had not been for the other store manger being there this situation would have taken a very bad turn for the worst. The Store Manager clearly created a very highly hostile work environment that not only affects your workers but also customers like myself who was there shopping for an engagement ring. I would not shop or recommend anyone to shop there until you make a management change.

On April 25th at approximately 330pm I entered the Jared Galleria on Route 347 in Lake Grove near the Smithaven Mall. I was bringing my hearts of fire wedding band in to be fixed as one of the diamonds fell out and was found in my car. I was working with Carissa and she explained to me that even though I had been bringing my ring to them for inspections and diamond tightening, they would need to charge me for the repair. I then called my husband, being the purchaser of the ring and he came inside the store. When he came in I was explaining to him that they wanted to charge me for the repair of my ring. We had both asked how much the repair would cost and were awaiting an answer from Carissa. While waiting im explaining to him how my ring is constantly in there getting the stones tightened and that maybe I should bring it elsewhere because they must not be doing a good job if my stones are constantly loose. The assistant manager then decided to join our conversation without being invited. She said "It wouldn't benefit us to make your stone fall out because if you loose it we have to replace it at no cost". My husband and I kindly told Jennifer that we were not speaking to her and to please just get us the price of the repair as we had already been waiting about 10 minutes. Jennifer then got very upset and asked us to leave "her" store. I told her I would gladly leave and take my ring to Kay inside the mall to be fixed

Terrible experience. Got the wrong item for: Diamond Necklace 1/4 ct tw Round 14K White Gold.

Went to the store in Concord,NC and they couldn’t take back the item because it was wrong. Then created a case. Nothing was ever done. Now I’m out $723.92? Don’t seem fair. Because it’s been since September, no one will do anything. Who can help?

Case #: [protected]

Order #: [protected]

Waiting on a refund for $723.92.

On 03/01/2020 I purchased a diamond heart pendant ($675) and a white gold chain (10WG FANCY 20", $250) for my wife. After 2 years, the spring inside the "lobster clasp" appears to be broken.

My wife took it back to the same Jared store (1631 East Imperial Highway, Brea , CA 92821) and they said she had to pay $125 to get it fixed. That's half the price of the chain, not to mention it was only 2 years old and she didn't wear it every day. My wife is 50 and takes meticulous care of her jewelry.

This is unacceptable and terrible customer service. It would be a simple fix to replace the clasp for little to no cost, but they want to gouge us $125 for a broken spring? Outrageous...

I’ve had my chain for years now n the clasp broke mind you the clasp was soldered into the clasp which I liked a lot . So I brought my chain to Jared’s to have them repair the broken clasp .! They gave my my chain back with the clasp fixed but the repair job I’m not happy with at all the clasp is no longer soldered into the chain it’s hanging on by just a few gold links this chain is A 2500 dollar chain n I’m very unhappy with the repair and I’d like to b compensated for this mistake

U can email me back at [protected]@gmail.com

Or call me [protected]

Thank you very much!

I had bought a ring from Jared in October 2019, during the pandemic, I was laid off from my job and with the circumstances going on in my life I had was to sell it. I went to a famous jewelry store close by and they had was to do an appraisal for my ring. when I asked, "what was it worth," them the manager of that jewelry store told me the ring is not all diamond ,some stone was diamond and other was Cubic Zirconia stone to my acknowledgement, I was shocked. I have been trying to reached Jared Galleria of Jewelry and their manager now for 1 year and no one ever contacted me about the situation.

need this to be solved asap.

Thanks PO

I had ordered the ring 3 months ago, and just received it yesterday.. was not the ring I purchased first of all and secondly there were two diamonds missing from the setting! Extremely upset, and having a very hard time getting to the bottom of it. At this point I either expect the ring I ordered. Or a full refund of $7, 600 dollars

On, 1/8/2021 I ordered a 2018 Pandora ornament and charm gift, this was my first purchase ever with the company... I received the item today, 1/12/2021. Upon pulling the Pandora box out of the shipping box the top of the box fell off and the ornament, delicate, fell on the ground and the bead flew across the room... because whom ever packed it didn't rubber band or tape the box closed. Although nothing was broken, I messaged Jared website with regards to the item. The woman I spoke with was helpful and stated she would take note of it to her supervisor. I then proceeded to ask her about cleaning the bead as I received it completely tarnished... the bead, where it should be bright white and sparkly silver around the stones and enameling is completely tarnished. She gave me link to Pandora for cleaning instructions. As I look on Pandora, I see I have none of the items to be able to clean this. I shouldn't receive an item I just purchased and have it Arrive tarnished and then have to clean it that ridiculous. As I look at this item more and more I see the resin enamel on the top of the ornament is more a yellow white than the resin enamel on the bottom. Which is a bright white. I'm definitely frustrated...This was a gift for someone, now I have to do the leg work to make it presentable.

I ordered a necklace as a Christmas gift on November 8th gave it to my wife on Christmas day the chain is too short tried to return it. Would not extend the 30 day return policy for christmas gifts. I will Nerver buy from them agin. I tried to return it to the local store, thay would not wave the 30 day policy, I then called customer service and talked with a superviser, the most thay might be willing to do is exchange it with something of like value.

Purchased a pre owned Rolex watch, i was never told that the parts were "non factory enhancements." I went to mayors and JR Dunn to trade up and they told me that basically the watch isn't worth much. I spent $67000.00, basically just for the bracelet, the rest of the watch is bogus. I spoke to Jarad's and they would not stand behind the sale. They are a rip off. I think i should have been told the information and made my own decision as to whether i wanted to continue with the sale. I thought i was getting a genuine pre-owned Rolex, but i wasn't. Jarad's is a rip off. I will find every sight i can to include social media to be sure everyone knows how dirty Jarad's dealings are. Shame on you Jarad's for selling a fake Rolex!

The last two times I have been to the Jared closest to me the employees have been beyond rude. My mother ordered her grandmothers ring to be dipped in white gold and they dipped it in yellow gold. They acted like it was her fault. The setting on the ring was white gold so why would you not make it match? They kept mentioning the "shank" and when I asked what the employee was referring to as the the "shank" she acted like I was stupid and explained it to me as if I were a child. I told her she didn't need to be rude about it. Yesterday my fiancé and I went in to look at wedding rings for him, we need a size 14.75-15. It's a hard find. Instead of telling us our options such as we can't use an alternative metal and have to use a gold based ring, she asked if we had looked online and kept referring to looking online. I really want him to have what HE wants in a ring and HE be happy with it because it symbolizes our life together. I'm also not comfortable buying something like that from an unknown entity and giving them my money foolishly. Where has customer service gone?

we picked out engagement ring and wedding bands at end of may. wanted a teal sapphire, they said they would order it. he picked up the rings in june, proposed mid-july. there is a clear stripe, 1/3 of the size of the stone, the ends are much brighter. is it painted? i have no idea? so i take it to the jared's near my home and they tell me it is actually a topaz and it is the cut of the ring that makes it look that way, but i need to go back to the original store. so we make the 2-hour round trip, and they tell me it is actually a zircon. and they have no comment on why there is a clear stripe in the middle. they say because it is more than 30 days from the dated purchase at the end of may - we are stuck with it. i want none of the purchase. i have no interest in financially supporting such an unethical company. before we left they agreed to take out the stone and credit his account the price of the stone. but i want none of it. i want them to take it back, zero out his account, and get out of my sight.

Left my watch for a battery change At Old Country Rd., store I waited a month for my watch. Two days later my watch was not working, two things that really bother me here one the fact that I was overcharged nearly 3 times the amount that the battery should've cost . My watch had minor hairline scratches Visible only with a loop but when I received my watch it had scratches that I could see without a loop that were not there for this reason I did not take my watch back to Jareds For its warranty no one in their right mind would go back to a place that couldn't fix the watch the first time to boot give it back to me with scratches that weren't there.Ultimately I had my watch repaired at Tourneau corner cost me $35 not 75 which was the price they charged me Waited for my watch was repaired within one hour without any damages