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Pure Gold Jewellers

Pure Gold Jewellers review: Incorrect item - purchased lab grown diamond pendant instead of natural diamond. ( 1 comment)

J
Author of the review
12:51 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
Review updated:
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This review was chosen algorithmically as the most valued customer feedback.

I had purchased a diamond pendant. 53c in abudhabi airport duty free shop on 10th January 2025 for AED 5999. After returning to USA I noticed its lab grown diamond instead of natural diamond. I was not updated during my purchase that the diamond that I purchased was lab grown.
I would have got natural diamond for similar price in India. I trusted Abu Dhabi is a safe country to buy gold/ diamond but I was sold lab grown diamond without informing me for higher price where as I was looking only for natural diamond.
I am not able to reach pure gold jewellers customer care and they are not responding to emails. Highly disappointed with the purchase.
I would like to return this item and get a refund.

Desired outcome: I would like to return the item and get refund

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Pure Gold Jewellers
Dubai, AE
3 comments
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Feb 03, 2025 2:33 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Dear Mr. Jagdish,

Greetings from Pure Gold.

We acknowledge your concern and sent you an email on January 17th outlining the steps for our exchange procedure. We kindly request that you review this email.

We have been awaiting your response.

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  3. Pure Gold Jewellers emails
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    39th Floor, HDS Business Centre, Cluster M, Jumeirah Lake Towers, Dubai, United Arab Emirates
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    Sep 24, 2025
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Pure Gold Jewellers Category
Pure Gold Jewellers is ranked 132 among 240 companies in the Jewelry and Watches category
#130 International Diamond Jewelers International Diamond Jewelers #131 James Allen James Allen #132 Pure Gold Jewellers Pure Gold Jewellers #133 Nikola Valenti Nikola Valenti #134 Cash4Gold Holdings Cash4Gold Holdings

Most discussed complaints

Gold jewellery price
4
(opinions to this review)
 Exorbitant price charged on gold
2
(opinions to this review)
 Charged double the price
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(opinions to this review)
 Incorrect item - purchased lab grown diamond pendant instead of natural diamond.
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 Dishonest pricing and need refund
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