Shop LC / Liquidation Channel
Reviews and Complaints

I purchased a fairly expensive item from their website on 10/28/24. Today is 12/18/24 and I still have not received the item, despite the fact that I have now called them no less than 6 times concerning this issue. This ring was to be a Christmas gift, but I now know that ShopLC will not deliver the ring by Christmas. I've seen the delivery date change so many times now and today upon logging into my account on their website, the delivery date changed again to 12/24/24. I called them again today, since calling a few days ago and being told someone would be contacting me within 24 hours concerning the ring and no one called me. This is the same thing they told me the last 3 times I've called and yet, no one ever calls. Upon calling today, I was put on hold for 17 minutes and when guy came back, he told me the same thing I have been told now at least the past 3 calls, that someone will be calling me within the next 24 hours concerning the issues with the delivery of the ring I purchased. DO NOT EVER BUY FROM THIS COMPANY. They are the worst in the industry. I used to shop only at JTV and I'm going back. JTV would never have let this happen. They are the best when it comes to customer service. ShopLC is clearly the worst. And, I speak from experience. I've been shopping at ShopLC for about 2 or more years and have spent thousands of dollars with their company. They were OK in the beginning, but recently in the past year, something has changed. Longer wait times for deliveries, poor customer service on calls related to issue with orders and more and now this. As a customer that has spent thousands of dollars with them, you would think they would try harder to quickly address and resolve any issue that might arise. Actually, any truly good or great company that truly values their customers would do this with all their customers. None the less, I'm now done with shopping with this company. I'm going back to JTV where I know from past experience that they understand what true good customer service is. Good bye ShopLC.

Shop LC is a great place to find some nice stuff at a cheaper price, but if you're looking for real jewelry, you might want to look elsewhere. They don't sell real rings with real stones for a decent price, like you would find at a jewelry store. Those types of rings usually cost thousands of dollars, but you can get them at a store. I bought a 2 carat pink sapphire in white gold with two small diamonds for $150, but you won't find anything like that at Shop LC.

When they do their live TV shows, they make it seem like they're dropping prices, but if you look at their inventory, you'll see that the price is already there. They just drop it to that price during the live show to make it seem like a deal. It's always a good idea to take your jewelry to a jeweler to see what they say about it.

I've bought over 70 items from Shop LC between November 2018 and December 2019, and I've noticed that a lot of the jewelry falls apart almost immediately. Stones fall out of everything instantly, and I think they might be selling off defective items. Out of all the items I've bought, only 10 haven't fallen apart or lost a stone within the first week of having it. And no, I don't wear them daily. If you look closely, you can see design defects and other issues.

Overall, Shop LC is a good place to find some nice stuff at a cheaper price, but if you're looking for real jewelry that will last, you might want to look elsewhere. Just be aware of the potential defects and issues that might come with buying from Shop LC.

I've had quite a few experiences with Shop LC, and I have to say, it's been a bit of a mixed bag. Some of the items I've ordered have been really nice, while others have been a bit disappointing. The prices are okay, but I don't think they're as great as they make them out to be.

My biggest issue with Shop LC, though, is their customer service. When you call them up, they're always very friendly and polite, but it often feels like they're not really listening to you. They'll say things that sound reassuring, but then nothing actually happens. And when you try to follow up on something, it's like talking to a brick wall.

Another thing that really bothers me is how long it takes to get a refund. They'll take your money right away, even if they don't ship your order for days. But when you want to return something, it can take weeks or even a month to get your money back. It feels like they're holding onto your money for as long as possible, which just doesn't seem fair.

Overall, I'm not sure if I'll keep shopping at Shop LC. I might try Amazon or eBay instead, or just stick to my local stores. It's a shame, because I really do like some of the things they sell, but the customer service and refund policies just aren't up to par.

I gotta say, I'm pretty disappointed with Shop LC. I've returned a ton of items - I'm talking 30 or 40 - and I still haven't gotten my refunds. And to make matters worse, they keep charging me on the budget pays! It's like they don't even care about their customers.

I've talked to so many reps and supervisors - at least 7 or 8 - and all they do is promise to call me back within 24 to 48 hours. But guess what? No one ever does. It's like they're just stringing me along.

I had to cancel my card because of all this. And when I talked to Canada Post, they confirmed that someone at Shop LC signed for the items I returned, but they never bothered to refund me. And get this - it's Shop LC's responsibility to follow up with Canada Post since they're the ones who provided the return label!

Honestly, it seems like Shop LC is just trying to steal money from their customers. And good luck trying to get a hold of anyone in Texas, especially the execs. They're nowhere to be found.

All in all, Shop LC has been a real pain to deal with. They've caused me nothing but stress and frustration. I'm gonna have to follow up with my credit card company because I've noticed a bunch of unauthorized charges from Shop LC on my new card. And to top it all off, I've left a bunch of messages for a supervisor named Alex in Austin, Texas, but he hasn't gotten back to me yet.

Honestly, this is just plain theft. Shop LC needs to get their act together and start treating their customers with respect.

I've been shopping and bidding on Shop LC for a few years now, and I have to say, it's not as easy and enjoyable as it used to be. The website seems to have become a bit shady lately, and it's not as reliable as it used to be. Sometimes, the pages only load halfway, and it's hard to navigate around the site. It's frustrating when you're trying to bid on something, and the page jumps around, causing you to accidentally bid on something you didn't intend to.

One of the reasons I don't sign up for "auto pay" is because the shipping costs are ridiculous. Most of the time, I end up paying more for shipping than the actual order. I understand that the company wants to make things easier for customers, but they need to fix the problems with their website first. What happened to the $29.99 all-day shipping? It's disappointing that I won't be able to shop with Shop LC anymore because of the high shipping costs.

Another issue I have with Shop LC is that I don't believe their auctions are fair. When I look at the bidding history of items I'm interested in, it seems like there are people driving up the bids. Some of the bids don't make sense, like a starting bid of $50.00. I've even seen my name used on auctions that I'm not bidding on, which makes me wonder if the company is being honest.

Overall, I think Shop LC needs to improve their website and make their auctions more fair. It's a shame that I won't be able to shop with them anymore because of the high shipping costs, but I hope they can make some changes to improve the shopping experience for their customers.

I've been buying jewelry from Shop LC for quite some time now, and I have to say, I've had a mixed experience. While I've been disappointed a few times, I usually don't return the items because the price is so low. Instead, I give them away to friends and family. However, there's something that's been bothering me lately. The hosts on the TV show keep saying that customers have been buying jewelry they don't need just so that Shop LC will donate $1 to feed a child. I mean, what's up with that? It seems like they're using hungry children to get more customers. If they really want to help, they could just put a link on their website and let customers donate the entire amount to feed children. But no, Shop LC makes most of the profit and only a dollar goes to children. It just doesn't seem right to me.

Another thing that bothers me is one of the hosts. She acts like a middle school cheerleader, so loud and obnoxious. I mean, how does one even break their toe while hosting TV? She interrupts all the time, saying things like "Oooo, oooo, oooo!" It's very immature. I think she needs to lay off the wine, er... I mean Red Bull, er... I mean B vitamins! Lol. I have no problem with people having fun, but those who act like used car salespeople are really too much for me.

Lastly, I've noticed that customer service doesn't answer emails anymore. Does anyone else have this problem? It's frustrating when you have a question or concern and you can't get a response. Overall, I think Shop LC has some good deals, but they need to work on their customer service and their approach to charity.

I gotta say, I had a pretty rough experience with Shop LC (shoplc.com). So, I signed up for their auto pay feature for their auctions on March 23rd, 2023. I was pretty excited to bid on some items and ended up winning four of them. I was under the impression that the auto pay feature would take care of paying for my items, but the next day, I noticed that my items hadn't been paid for. I was pretty confused and decided to reach out to their customer service team.

The person I spoke to assured me that my items would be paid for during the next assigned hour and that I didn't need to take any further action. I trusted them and waited. But, three days later, my items still hadn't been paid for and my bids had expired. I was pretty upset and decided to call their customer service number again. This time, I spoke to someone named Param who told me that I would have to bid on the items again and hope that I had the highest bid to win them again.

I was pretty frustrated at this point and decided to try their online chat feature to see if they kept a record of my previous conversations. I spoke to a customer service representative named Vishal who told me that my account showed that I had called about my auto pay status on March 24th. He instructed me to email the item numbers and winning amount to their customer service email and said that they would "as a courtesy" honor my winning bids for the items if they were still available.

Honestly, I'm pretty sure that my winning bids expired because Shop LC wanted to get a higher bid for them. It's pretty dishonest behavior and I wouldn't recommend spending time bidding and winning an auction on their site. You might end up in the same situation as me.

I've been a shopper of TV shopping networks for years, but I just started with ShopLC about a month ago. I was impressed by their low prices at first, but it's not just about cutting out the middleman. The quality of their products is seriously lacking, and their customer service is full of rude and sarcastic individuals. They claim to have a 30-day return policy, but that's not entirely true. They attach tags to each item, and if the tag is removed, you can't return the item. How are you supposed to wear jewelry or other items with tags attached? It's all about the money for them, and they don't care about their customers (except to take their money).

One thing to watch out for is their auctions. If you can't resist the urge to bid, make sure you don't bid more than what the item is selling for on the main site. They've scammed so many customers by letting them bid way over the value of the item. It's infuriating how they take advantage of people like that. I really wish the Federal Trade Commission would step in and do something about it.

Overall, I wouldn't recommend ShopLC. The low prices might seem tempting, but the quality and customer service just aren't worth it. Save yourself the hassle and shop elsewhere.

I gotta say, I'm pretty peeved with Shop LC. I've been getting so many damaged and unusable products lately, it's ridiculous. And to top it off, I didn't return them in time, so now I'm stuck with them. I've been spending so much time trying to repair all these lemons I've received. I even had to buy a restringing tool because I've had to restring my 16th necklace that arrived broken. It's just insane.

And don't even get me started on the earrings. I ordered a package of 3 pairs, and 5 out of 6 arrived with the stones out of their settings. Like, seriously? And then there's the $150 "teal" grandiderite earrings that look coal black. I didn't return them in time, so now I'm stuck with the ugliest pair of $100+ earrings I've ever wasted money on. It's just not fair.

But that's not all. I also had to deal with someone else's package that was mailed to me in error. I had to re-label and tape it up and send it back. And to top it all off, Shop LC lied to me about several items I was going to purchase prior to the "clearance." They were one price for two months prior to clearance, then were raised to $189 for two weeks before clearance. And then, when they were presented at clearance, they had the bold-faced lie that they were "reduced to their lowest price" - which was the increased price each item had been raised to for the two weeks prior to clearance. It's just not right.

I'm really disappointed in Shop LC. I used to think they were a good company, but now I know they lie and deceive whenever it will earn them extra money. It's like they have the integrity of a "Snake Oil" or "Used car" salesman. Going forward, I'll definitely be more cautious when shopping with them.

I've been a loyal customer of ShopLC, formerly known as The Liquidation Channel, for over a decade now. I've spent a lot of money on their products and have always been satisfied with my purchases. However, earlier this year, I experienced a major issue with my account that left me feeling frustrated and violated.

It turns out that my account had been hacked, and someone had been making unauthorized purchases using my credit cards. When I contacted ShopLC about the charges, they informed me that someone had been added to my account and had made the purchases. I was shocked and angry that they had allowed a hacker to add themselves to my account and use my credit cards without my permission.

To make matters worse, ShopLC refused to tell me the name of the hacker, citing privacy concerns. I couldn't believe it! They had allowed someone to steal from me, and they were protecting the thief's privacy? I immediately had my credit card account numbers changed and blocked ShopLC from submitting any charges to my accounts. Thankfully, all charges were refunded.

I contacted ShopLC multiple times to try to get to the bottom of the hacking issue, but they didn't seem to be doing anything about it. Eventually, they told me the name of the hacker attached to my phone number in their system, but they hadn't done any investigating into the matter. Instead, they started sending letters to my house addressed to the hacker, which I returned as "Unknown."

To make matters worse, ShopLC started calling and harassing me several times a day. I was so fed up with their idiotic and fraudulent behavior that I called them again and yelled at them for their criminal activities. I informed them that I had filed a complaint with the Attorney General's office and blocked their phone numbers on all levels. I have no idea if they've tried to contact me since then.

Overall, I'm extremely disappointed with ShopLC's handling of this situation. They allowed a hacker to steal from me and then refused to take responsibility for their actions. Their lack of investigation and protection of the hacker's privacy is unacceptable. I'm not sure if I'll continue to shop with them in the future.

I recently had an experience with Shop LC that left me feeling disappointed and frustrated. I had come across what seemed to be an exceptional deal for a gold and 1 ct diamond ring on their website. I quickly placed my order and received a confirmation email. However, the next morning I woke up to an email stating that I had left the item in my cart and not completed the order. Confused, I clicked the link to complete the order, only to find that the item was now out of stock.

I tried tracking my order with the confirmation number from the email, but it was not found. Feeling uneasy, I decided to call customer service. I spoke with a representative named Dale who assured me that my order was processing and that I would be receiving my ring. He explained that the company had recently upgraded their software and that many issues had arisen as a result. Despite his reassurances, I still had a nagging feeling that something was not right.

Later that day, I received an email stating that my order had been canceled due to high demand and being out of stock. The pending charge had already been removed from my credit card. I was left feeling frustrated and disappointed. The deal had seemed too good to be true, and it turned out that it was.

Overall, my experience with Shop LC was not a positive one. I believe that the company may have used a bait and switch tactic to lure customers in with a great deal, only to cancel their orders later. I am not interested in doing business with them again after this experience. I wonder if anyone else had a similar experience with the Simply Vera, Vera Wang tri-tone 14k gold ring with 1 carat of diamonds on the night of Nov 21, 2022, and then received a cancellation notice the next day. Beware of shady companies like ShopLC.com.

I purchased a natural yellow diamond band ring, .50 ctw in yellow gold, with a description saying that this ring was SGL Certified. I ordered my ring on 01/1/2023 and received my ring on 01/10/2023, but there was no SGL Certification Card included with my purchase.

I immediately contacted ShopLC Customer Service the day I received the ring (01/10/2023) and I followed up on 01/11/2023, 01/14/2023 and 01/18/2023 each of these days by phone and I have not heard back from anyone. I also reached out to Shop LC Customer Service by email two separate times and have not heard back from anyone that way either.

I'm only asking for the SGL Certification Card that is described in the description; I looked at the reviews and I noticed that another customer also did not received her SGL Certification Card either.

I ordered four pairs of gray gloves, two waterproof color sticks.
The gloves were tiny and the color sticks were not as advertised.
Returned merchandise and you received it on 1/1/2033. Still trying to get a refund.
First I was told the did know why, but would follow up. Nothing.
Second call I was told PayPal declined credit which is ludicrous and they asked for an alternative CC to credit. For some unknown reason, a $7 credit appeared in my PP account. No idea what it’s for.
A customer should not have to fight for a refund. I shop at QVC/HSN and never had this problem.
This is untrained employees and terrible management.
Why do they continue to lie?

Purchased a turkizite ring on 7.17.22, received a confirmation email at 9.45 same night and said order was processing. On 7.18.22, received an email at 11:50 AM stating my order was cancelled because ring was out of stock or I had cancelled my order. I did not cancel the order, this was to be a birthday present to myself. Called my bank on 7.19.22 and was told the ~$2100 payment to ShopLC was pending. Even though ShopLC cancelled my order, sold me something they did not have which is fraud, they proceeded to process the payment thru my bank. Called customer service 3 times on 7.21.22, couldn't understand the first person, the second person hung up on me after stating I needed to send him a copy of my bank statement that showed the payment was processed and then hung up on me when I refused to send him a copy of my bank statement. Called one more time and insisted that I be connected to someone in Austin TX that spoke English as their customer service reps are all in Inda. Waiting now on someone in their headquarters in Austin, TX to contact me.

One box was broken also received a jar ofNIRA NEW cream,lotion was coming out on sides of the jar. CALLED ABOUT IT.NOTHING DONE ABOUT IT.

Love the company and the products. But I pay for packages ahead of time and many times I NEVER RECEIVED what I ORDERED. iT IS THEN LEFT UP TO THE CUSTOMER TO FILE A COMPLAINT ABOUT AN ORDER, REPORTED DELIVERED BUT NOT RECEIVED. iT SEEMS TO THIS CUSTOMER THAT THE RESPONSIBILITY FOR GETTING PAID FOR ITEMS TO THE CUSTOMER IS THEIR'S. Have received small jewelry packages that I OPENED AND THEN FOUND NOTHING IN THEM. Ordered a beautiful Bali glass piece for my daughter for Christmas. She opened the box and guess what ==so disappointing the blown glass broken to smithereens. I am a regular customer and have had it with these lousy ways of dealing with lost merchandise. And even though I love my jewelry THE LAST LOST PACKAGE may be the end of the customer road for me. This has happened to me more then once.

Order Number: SF01453201

I called on 7/2/22, and requested a refund on the entire order and provided the customer service rep the reasons, and he emailed me a postage paid return label. The entire order was returned on 7/6/22. I have called 3 times and keep getting different representatives telling me different stories, the first rep said wait 24-hours and call back, so tonight I called back and got rep #2 and he was unprofessional and rude, did not resolve the issue, he say he was putting me on hold, and finally connected me to someone's voicemail, I called back and got rep #3 and tried to explain and she was rude and said LC is charging me $6.49 for shipping I said no that is not correct, I was told it was postage paid. She could not tell me when I would get my refund of $64.53 which is the total amount I paid. Horrible customer service and the story keeps changing depending on which rep answers the phone. I have not received any of my refunds to my bank account. I would like this matter resolved.

Hello,

I placed an order for 3 products for my daughters. I canceled one of the items, and I received. email stating the 3rd order was cancelled so I called, and my account is under investigation. This is my first time ordering with you and it's has been the worst experience. I have no idea what would make someone flag my order but that's not acceptable. I would like my order completed and I would like to file a complaint against whomever wanted to stop my daughter's gift.

I called and spoke to the same individuals 3 times and they could only send me to a voice mail. They have really ruined a special moment for me, you have no idea and it's unfair and I want something done.

Deek

I was lookiing at an alexandrite cross and then a pop up shows up saying I placed an order for it. I was just looking at it. This has happened before with items and thank goodness I checked my account as I would be getting items

i didn't order. it also happens in the auction site, saying you are bidding on an item when you are not.

SHOPLC needs to check out their computer code and program/

I purchased a tsavorite bracelet at 299.99 and when checking the order 423.99 was charged to my credit card. I contacted Customer Service and inquired about the 123 dollar in charges. i was told 24.00 was taxes, but what about the other 99 dollars? Shipping is about 4.00, that makes 28.00 in charges and no explanation as to what the rest of the charges were. These people are robbing us.. The charges should have been about 360.00 ( cost of bracelet, and additional charges).

I will be putting a complaint of the BBB.

I purchased a London Blue Pendant and necklace set from ShopLC and the pendant was defective. I had the set for a while, never worn and I gave it to my daughter as a gift. She wore it once and the gemstone fell out of it. This isn't the first time that gemstones have fallen out of Shoplc.com jewelry. I purchased an opal ring, and it lost one stones, and I also purchased a neon apatite cocktail ring and the stone fell out of it and well, those pieces of jewelry are useless and expensive to get new gemstones to replace the ones that fell out.

There is nothing I can do now, its money lost.

Also the channel is selling high dollar gemstone jewelry and gold and its no longer a great place to buy jewelry.

I am disappointed by the company and its products