I have been purchasing from this company for more than a year and have purchased many items (probably into the thousands of dollars at this point). In the last several months I am sorry to say I have seen a dramatic decline in service and it doesn't seem to be getting any better. Delivery is promised in 5-7 days. Orders that used to take no more than 48 hours to ship now take a week or more. Often then don't ship at all. One of my orders was cancelled after more than half a month of my trying to find out why it wasn't shipping and I was told there was "a quality or quantity control issue, " as though they didn't know which one. Apparently there wasn't either, as they are still selling the identical item on the auction site. That wasn't the only order I've had problems with shipping, just the most drastic. Stupidly, I decided to give them one last try and placed an order for one item four days ago. Now I'm still waiting for that item to ship -- more aggravation! I've completely lost confidence in this company and don't think I'll be ordering again. At this point, I can't recommend them at all. It's too bad because their items are nice, for the most part (a few clunkers but mostly good things) and they have good prices, but virtually nonexistent customer service -- excessively long wait times even to speak with a customer service representative and ineffective assistance once you do get through. I've had orders arrive from other countries faster than from this company. This is company clearly does not care about customer satisfaction at all.
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