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CB Jewelry and Watches Pure Gold Jewellers
Pure Gold Jewellers

Pure Gold Jewellers review: Returned damaged product (case unresolved for over 2.5 months)

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I am filing this complaint regarding an unresolved case with PureGold concerning a damaged product that was returned on 23 November.

The product was returned to the company after it was found to be damaged, and a case/ticket was raised for resolution. Since the return date, nearly two and a half months have passed, and the matter remains unresolved. Despite multiple follow-ups through email and customer care, I have not received a clear update, final resolution, or a definite timeline for closure of the case.

Although partial payments have been processed, the matter is still incomplete and the remaining amount of AED 5,900 has neither been refunded nor properly addressed. The lack of communication and delay in resolving the issue has caused unnecessary inconvenience.

The company has failed to:
• Resolve the complaint within a reasonable timeframe
• Provide a clear status update on the case
• Confirm when the pending amount will be settled

I am therefore requesting the authority’s assistance in resolving this matter and ensuring that the pending amount of AED 5,900 is processed and the case is closed without further delay.

I am prepared to provide supporting documents including purchase receipts, return confirmation dated 23 November, refund details, bank statements showing partial payments, and copies of all email correspondence.

Confidential Information Hidden: This section contains confidential information visible to verified Pure Gold Jewellers representatives only. If you are affiliated with Pure Gold Jewellers, please claim your business to access these details.

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  3. Pure Gold Jewellers emails
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    39th Floor, HDS Business Centre, Cluster M, Jumeirah Lake Towers, Dubai, United Arab Emirates
  5. Pure Gold Jewellers social media
  6. Stan
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    Feb 12, 2026
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Pure Gold Jewellers Category
Pure Gold Jewellers is ranked 122 among 207 companies in the Jewelry and Watches category
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