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Pure Gold Jewellers Reviews and Complaints

Pure Gold Jewellers review: Gold Jewellery

Abhishek Thula of US

Nov 01, 2025 12:30 am EDT

Verified customer

Resolved

Replied

Featured review

Dear Sir/Madam,

I am writing to file a formal complaint regarding my recent purchase from Pure Gold Jewellers – Abu Dhabi Duty Free.
• Date of purchase: 31-10-2025 20:12:44
• Invoice number: 0083008301010523
• Item: 22K gold chain
• Weight: 18.52 grams
• Amount paid: AED 15,531

After reviewing the current 22K gold market rate in Abu Dhabi (approximately AED 458.75 per gram), the price I was charged (AED 839 per gram) appears far above the standard market rate, suggesting a possible overcharge or miscommunication regarding making charges.

After checking, when I was informed that the chain cost far above the current market rate (approx. AED 458.75 per gram). When I raised my concerns at the store, the salesperson told me:

“We can’t do anything now, you need to speak to customer service.”

I will be travelling again back to Germany through Abu Dhabi Airport on 22 November 2025, and I would like to take full refund by giving back the item. I request that my complaint be formally registered and reviewed before my arrival.

Please confirm receipt of this complaint and advise how I can proceed with either a refund or exchange based on the correct market rate.

Thank you for your attention and assistance in advance. Please solve this issue as soon as possible,I will be also raising a concern with Abu Dhabi airport authority if action is not take.

Please reply as soon as possible on priority bases

Kind regards,
Abhishek Thula

Confidential Information Hidden: This section contains confidential information visible to verified Pure Gold Jewellers representatives only. If you are affiliated with Pure Gold Jewellers, please claim your business to access these details.

Pure Gold Jewellers - Gold Jewellery - Photo 1

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Pure Gold Jewellers response

Dec 05, 2025 9:10 am EST

Pure Gold Jewellers customer support contacts

Phone numbers

+971 527 956 414

+971 527 952 730

Address

39th Floor, HDS Business Centre, Cluster M, Jumeirah Lake Towers, Dubai, AE

Website

pugold.com

File a complaint Write a review

View all Pure Gold Jewellers contacts

We would like to inform you that we are in touch with the customer and actively working to resolve the case. The customer has returned the items, and the inspection process has been completed. The refund offer has been sent to the customer.
Thank you for your understanding and support as we work toward a fair resolution.

Dear Pure Gold Jewellers / ComplaintsBoard,

I am extremely disappointed that my complaint as mentioned above has been marked as “Resolved” despite the issue still being unresolved.

The product has a clear manufacturing defect. After more than 10 days of waiting and repeated follow-ups with customer care, I have only been offered a 90% refund, which is unacceptable. I fail to understand how a defect caused by manufacturing can justify anything less than a full refund.

I request that this complaint be reopened immediately and that a full refund be processed without further delay. I expect a clear timeline for when this will be completed.

I urge higher management to address this matter seriously and resolve it appropriately.

Sincerely,
Abhishek Thula

Dear Pure Gold Jewellers / ComplaintsBoard,

I am extremely disappointed that my complaint mentioned above has been marked as “Resolved” despite the issue still being unresolved.

The product has a clear manufacturing defect. After more than 45 days of waiting and repeated follow-ups with customer care, I have only been offered a 90% refund, which is unacceptable. I fail to understand how a defect caused by manufacturing can justify anything less than a full refund.

I request that this complaint be reopened immediately and that a full refund be processed without further delay. I expect a clear timeline for when this will be completed.

I urge higher management to address this matter seriously and resolve it appropriately.

Sincerely,
Abhishek Thula

Resolved

This complaint has been resolved automatically due to user's inactivity.

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More phone numbers

Pure Gold Jewellers emails

customercare@pugold.com

88%
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support

pugold@pugold.com

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Pure Gold Jewellers address

39th Floor, HDS Business Centre, Cluster M, Jumeirah Lake Towers, Dubai, United Arab Emirates

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