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CB Jewelry and Watches Pure Gold Jewellers
Pure Gold Jewellers

Pure Gold Jewellers review: Gold Jewellery

A
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12:30 am EDT
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Dear Sir/Madam,

I am writing to file a formal complaint regarding my recent purchase from Pure Gold Jewellers – Abu Dhabi Duty Free.
• Date of purchase: 31-10-2025 20:12:44
• Invoice number: 0083008301010523
• Item: 22K gold chain
• Weight: 18.52 grams
• Amount paid: AED 15,531

After reviewing the current 22K gold market rate in Abu Dhabi (approximately AED 458.75 per gram), the price I was charged (AED 839 per gram) appears far above the standard market rate, suggesting a possible overcharge or miscommunication regarding making charges.

After checking, when I was informed that the chain cost far above the current market rate (approx. AED 458.75 per gram). When I raised my concerns at the store, the salesperson told me:

“We can’t do anything now, you need to speak to customer service.”

I will be travelling again back to Germany through Abu Dhabi Airport on 22 November 2025, and I would like to take full refund by giving back the item. I request that my complaint be formally registered and reviewed before my arrival.

Please confirm receipt of this complaint and advise how I can proceed with either a refund or exchange based on the correct market rate.

Thank you for your attention and assistance in advance. Please solve this issue as soon as possible,I will be also raising a concern with Abu Dhabi airport authority if action is not take.

Please reply as soon as possible on priority bases

Kind regards,
Abhishek Thula

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  3. Pure Gold Jewellers emails
  4. Pure Gold Jewellers address
    39th Floor, HDS Business Centre, Cluster M, Jumeirah Lake Towers, Dubai, United Arab Emirates
  5. Pure Gold Jewellers social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 03, 2025
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Pure Gold Jewellers Category
Pure Gold Jewellers is ranked 132 among 240 companies in the Jewelry and Watches category
#130 International Diamond Jewelers International Diamond Jewelers #131 James Allen James Allen #132 Pure Gold Jewellers Pure Gold Jewellers #133 Cash4Gold Holdings Cash4Gold Holdings #134 Nikola Valenti Nikola Valenti

Most discussed complaints

Gold jewellery price
4
(opinions to this review)
 Exorbitant price charged on gold
2
(opinions to this review)
 Charged double the price
2
(opinions to this review)
 Incorrect item - purchased lab grown diamond pendant instead of natural diamond.
1
(opinions to this review)
 Dishonest pricing and need refund
1
(opinions to this review)
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