Complaints & Reviews

AS are Unethical

After doing some research on diamonds, I see that:
A M colored I2 clarity diamond is worth R30K - Your RSP 85K, on promo R42K
A K colored SI2 clarity diamond is worth R78K - Your RSP 100K, on promo R65K
A L colored I1 clarity diamond is worth R53K - Your RSP R85K, on promo R55K

It's clear to me that American Swiss inflate RSP prices of the rings and then put them on promotion at the ACTUAL value of the diamond. That is quite unethical to say the least.

AS are Unethical
AS are Unethical
AS are Unethical

Wedding ring

I bought my ring on the 11 August 2019 and I got married in the 2nd November 2019. In December already one...

poor quality & repairs policy

We bought a ring in September 2019, 3 months later I noticed that the colour of the ring was coming off. Thi...

wedding ring

I bought a wedding ring Feb 2019, only to find out that it has holes, and those holes store dirt, require...

engagement ring

my fiance purchased my engagement ring on the 22 August 2019 from american swiss in fourways mall. One of the...

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bad customer service & wedding ring poor quality

My husband bought me a ring 28 Sep 2019 at Clearwater mall. Then 4 month's later one of my ring stone...

wedding ring "poor quality"

On the 7th of October 2019, my wife and I bought a wedding ring at American Swiss Pavilion that was worth R39...

his & hers 9ct rose gold & sterling silver with black diamonds for r3999, page 10 of christmas catalogue

Sometime last week I went to Alberton looking for the above mentioned. I was told it would be orderd in...

returns policy

Hello, I bought a ring and earrings earlier in the year. I went back to complain about the ring. even the...

cancelation of layby

Re: 2551405 On the 31st July2019 I made a layby of a rose gold ring at American Swiss mafikeng crossing. I...

customer sold a diamond earring promising an exchange within 30 days

Hi, I purchased a diamond ear ring worth 11500/- Rands as gift for my wife at American Swiss canal walk...

bad customer service and ring turning black

I bought a ring on the first week of August 2019. It went for resizing. I took it after a week. After 1 month 3 weeks of wearing the ring it changed to black. I went to the store on 3rd of November, they said its customer damage i use chemicals like Domestos to clean but they will polish it then it should be fine. They polished the ring but when they give me back, i didn't see much difference but they told me if i want it to be fixed they can book it then i will have to pay. On the 4th of November i took it back because the polishing didn't really help. They told me i should come back on the 8th to collect it. I went back on the 8th but they told me they are still investigating the cause of the ring turning black. They will call me on the 11th or 12th. I waited until i decided to call on the 13th, that is when they only told me that i should pay R290 for it to be fixed. I agreed. I received the call on the 15th that the ring was back. I went to fetch it on 17th it looked really good and i was told to pay R145. Today is the 18th i can see the changes again, i only bathed and wash dishes. I use sunlight dish wash and sunlight bar for bathing. Is this still a customer fault?

inconsistent service

I bought a wedding ring in October of the current year. I had to resize the ring as it did not fit my wedding...

poor communications

I purchased a R12000 ring from American Swiss walmer Park. After returning to resize the ring to the perfect...

tempo rose gold and bracelet set

My fiance bought me a Tempo Watch and Bracelet Set on 18 October 2019 in cash at American Swiss in...

unprofessional customer service

My now fiancée and I began ring shopping a while ago and ended up falling in love with a pear-shaped...

bad customer service

My fiancee and I went into the above mentioned store yesterday around 2pm to release her ring after the...

bad customer service

I am very dissapointed about the service I received from American Swiss store in Kollonade. At the store we...


I am Mr Mitchell, At 13h15 I came to your store to make payment, entering i saw that the one sale...

wedding ring

I went to American Swiss at Liberty Midlands Mall on the 8/08/2019 I looked at a few rings and I told the assistant that my ring size is an H because my fingers are very small and her response to me was quite rude she said"WELL WE DONOT HAVE H! YOU WILL HAVE TO TAKE ANOTHER SIZE" so i decided to leave it and go to another store however i did not find anything else in another store. On Monday the 12/8/19 I came back to the store and a different assistant helped me who was very friendly and helpful. She said that they can resize the ring to the size i want so i was happy with that i bought the ring gave in my details for the resizing, i was called on monday 19/8/19 to say my ring is ready and i can come and collect. With all the excitment i go to collect and my ring does not come in a box it comes in a money packet and a small envolope. This is my special my day i want everything to be perfect. I am really dissappointed in this! I will never purchase anything again from American Swiss

wedding ring

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