CB Jewelry and Watches Pure Gold Jewellers Complaints #2-21

Pure Gold Jewellers Reviews and Complaints

Pure Gold Jewellers review: Golding 22K about 2.45 grams overcharged ( 2 comments)

Thiru Dendi of NL

Jul 10, 2026 5:36 am UTC

Verified customer

Review updated: Jul 22, 2026

Featured review

I bought a 2.45 gold ring about 2.45 grams from PureGold at Abu Dhabi International Airport, I trusted that at an airport there would not be daytime robbery but PureGold has disappointed me. The price I was charged was almost 3 times more than the market price!

Today price for 2.45 grams (22K) is around 1250 AED but they charged me about 2645 AED, which is highly disappointing that making charges higher than gold value

Claimed loss: 1500 AED

Desired outcome: 1250

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Gold ring 22K about 2.45 grams badly cheated and very disappointed by Pure gold Jewelry at Anji Dhabi International Airport

2 comments

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Nirmaladevi Arumugam

3 comments

Nirmaladevi Arumugam of US

Jul 22, 2026 7:59 pm UTC

Verified customer

Big Scam Alert ⚠️ ?
As a middle class family traveling single money is their blood effort sleepless nights depression. I bought 4 grams coin for my mom's wedding anniversary. She is no more now.expired due to cancer.still we cant recovery from that pressure medical expenses.july 11th was my mom's wedding anniversary. So I decided to buy gold coin to keep in front of my mom's photo
I purchased a 4-gram 24K Gold Coin (SKU: 24CN4GM43) from the Pure Gold Jewellers branch inside the Abu Dhabi Duty Free Terminal. I paid a total of AED 4,399.00.
While the staff was polite during the quick airport transaction, I realized upon checking the actual market rates that the markup here is incredibly high. The daily market rate for 24K gold in the UAE was roughly AED 497 per gram (making the raw gold value around AED 1,988). The store effectively charged me over AED 1,100 per gram for a standard bullion investment coin—more than double the standard market value.
When trying to look into a return, I was told there is a steep 30% deduction fee. While I understand airport locations have higher operational overhead, a 120% markup on a standard gold coin is excessive for regular retail consumers.
I have reached out to Pure Gold's Customer Care team directly to see if we can resolve this matter gently and fairly with a waiver of the return penalty. I am hopeful their management will step in to assist. Travelers, please make sure to calculate the exact per-gram rate before making quick purchases here!there is a big scam running inside airport.how airport are allowing this type of scam .even I found these by the reference of near by shop.

Please help to return the balance amount.

Nirmaladevi Arumugam

3 comments

Nirmaladevi Arumugam of US

Jul 22, 2026 8:00 pm UTC

Verified customer

On July 11, 2026, I purchased a standard 4.00-gram 24K Gold Coin (SKU: 24CN4GM43) from Pure Gold Jewellers at Abu Dhabi Duty Free for AED 4,399.00 (Invoice: [protected]).

At the time of purchase, the regulated retail market rate for 24K gold in the UAE was approximately AED 497 per gram, meaning the actual metal value of the coin was roughly AED 1,988. The merchant charged me an effective rate of AED 1,100 per gram—representing an extreme, non-transparent markup of over 120% for standard investment bullion.

Upon contacting the retailer for a resolution, they admitted in writing that they price standard bullion items at arbitrary fixed retail premiums rather than actual gold weights. They have refused to waive a punitive 30% restocking fee (amounting to an AED 1,320 penalty) for a return. I request the Department’s intervention to mediate a full refund of AED 4,399.00 upon returning the coin, or a partial refund of the inflated markup, as this pricing structure constitutes unfair and misleading trade practice toward transit passengers

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Pure Gold Jewellers emails

customercare@pugold.com

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support

pugold@pugold.com

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Pure Gold Jewellers address

39th Floor, HDS Business Centre, Cluster M, Jumeirah Lake Towers, Dubai, United Arab Emirates

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