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Pure Gold Jewellers review: Overcharged for gold in PureGold at Abu Dhabi Airport ( 1 comment)

HimaV of US

Jul 30, 2024 12:44 am EDT

Verified customer

Review updated: Jul 30, 2024

Replied

Featured review

On 28 Jul 2024, I visited Pure Gold shop in Abu Dhabi airport at terminal C. I really wanted to buy a gift and surprise my family. The sales person mentioned that they offer the best prices and purity. There is no way we get the same purity in India. I did buy 2 items with them, trusting them completely. They gave me tips to save 10% and I had to run to a different store to get 10% discount. I was one of the last passengers to board the flight, doing all this juggling. I came to India, only to realize that I can get the same purity in India, but also I was charged exorbitantly and I have been charged 1260USD more than what I would have bought the same thing in India for. I am really concerned that I was cheated and I over payed for it. I would like to return the items and get a refund or get a refund of the extra amount charged which is 1260USD.

Recommendation: Don't make hasty decisions when you are in a time crunch and don't believe when someone says this is the best purity and the best price

Pure Gold Jewellers response

Jul 31, 2024 1:36 am EDT

Pure Gold Jewellers customer support contacts

Phone numbers

+971 527 956 414

+971 527 952 730

Address

39th Floor, HDS Business Centre, Cluster M, Jumeirah Lake Towers, Dubai, AE

Website

pugold.com

File a complaint Write a review

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Dear Hima,

Kindly reach out to us on customercare@pugold.com so we can help resolve your issue.

Regards,

Customer Care Team

Hello

I have already reached out to your team. I am waiting to hear from you.

I got a response from the customer care talking nothing about the misleading claims and exorbitant prices. Rather they talked about beautiful pieces going beyond material components and craftsmanship. It's very disappointing to see the kind of response obtained.

It's rather infuriating to see an authorized brand in an international airport cheat travelers like this. There are no norms on how to regulate prices and provide fair pricing. A lot of things go by trust that things are done fairly. With this experience, it just reflects that there is no way to trust Pure Gold.

I really would like to see Pure Gold take action and provide fair prices and provide a refund/ allow for return of these items.

I wanted to provide an update on my experience so it can help others. My return journey was within 30 days. On the invoice, it said exchanges are allowed within 30 days of purchase. We brought back the jewelry we bought so we could exchange on our way back to the US. But PureGold didn't allow an exchange. They said we had to send an email first and then the customer service team would evaluate the request and they have to send an email for them to even consider an exchange. There is nothing outlined as a process in that invoice. They just didn't honor our request. I feel very cheated and disappointed by their behavior. I would never recommend PureGold to anyone after our experience. I hope people read reviews before they go and buy. They shouldn't get a bitter experience like I faced.

1 comments

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B. Kilback

1 comments

B. Kilback

Jul 30, 2024 7:09 am EDT

Verified customer

Trusting the salesperson's claim about the best prices and purity, only to find out later that you overpaid by $1260 compared to prices in India, is deeply upsetting. It's even more frustrating given the hassle you went through to get the supposed 10% discount, nearly missing your flight in the process.

Your concerns are completely valid, and you deserve either a full refund or compensation for the extra amount you were charged. I hope Pure Gold Jewellers addresses your complaint promptly and fairly.

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Pure Gold Jewellers Contacts

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Pure Gold Jewellers emails

customercare@pugold.com

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support

pugold@pugold.com

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Pure Gold Jewellers address

39th Floor, HDS Business Centre, Cluster M, Jumeirah Lake Towers, Dubai, United Arab Emirates

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