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Pure Gold Jewellers review: Very disappointed - over charged for a bangle

Anitta David Rosalin of IN

Jul 30, 2025 11:21 pm EDT

Verified customer

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Featured review

Very Disappointed – Overcharged for Gold Bangle, No Response from Customer Service
On 24th July 2025, we purchased a gold bangle from PureGold Jewellery at Abu Dhabi Airport during a short transit. Due to limited time, we couldn’t verify the price properly at the counter. After returning home, we checked the purchase details and were shocked to find that we had been charged AED 11,653 for just 17 grams of gold – nearly three times the market price.
At the time, the gold rate was around AED 210 per gram, but the price charged works out to AED 685 per gram, which is completely unreasonable. We double-checked all calculations and have full proof of purchase.
We have tried to contact PureGold customer service multiple times, but have received no response. Even if this was a human error, the lack of support or follow-up is unacceptable. As we are not transiting through Abu Dhabi Airport again, we don’t know how to resolve this issue.
We trusted the brand and expected honesty and transparency. Unfortunately, this experience has been extremely disappointing. I hope someone from the company sees this and responds to resolve the matter.

Pure Gold Jewellers - Very disappointed - over charged for a bangle - Photo 1

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Pure Gold Jewellers response

Aug 04, 2025 1:39 am EDT

Pure Gold Jewellers customer support contacts

Phone numbers

+971 527 956 414

+971 527 952 730

Address

39th Floor, HDS Business Centre, Cluster M, Jumeirah Lake Towers, Dubai, AE

Website

pugold.com

File a complaint Write a review

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Thank you for reaching out, and we sincerely apologize for the inconvenience and frustration caused.

We understand your concern and are truly sorry to hear about your experience. However, we would like to clarify that we have not received any previous emails regarding this matter. To assist you further and investigate this issue promptly, we kindly request you to share the details of your complaint at customercare@pugold.com

Once we receive the information, our team will look into it thoroughly and do our best to find a fair resolution.

I have sent 5 emails on the 24th of July and 1 on the 1st of August. Here is the proof of the emails .

Pure Gold Jewellers - Very disappointed - over charged for a bangle - Photo 1 - update #2565275

Pure Gold Jewellers - Very disappointed - over charged for a bangle - Photo 2 - update #2565275

Pure Gold Jewellers - Very disappointed - over charged for a bangle - Photo 3 - update #2565275

Pure Gold Jewellers - Very disappointed - over charged for a bangle - Photo 4 - update #2565275

Pure Gold Jewellers - Very disappointed - over charged for a bangle - Photo 5 - update #2565275

Pure Gold Jewellers - Very disappointed - over charged for a bangle - Photo 6 - update #2565275

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Hi
1st of August I received a email from customer service team asking further details .I have submitted further evidence of payment and purchase

Hi
Can you please respond to my emails ,as I have attached documents of proof of purchase as requested
Thank you

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Pure Gold Jewellers Contacts

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More phone numbers

Pure Gold Jewellers emails

customercare@pugold.com

88%
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support

pugold@pugold.com

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Pure Gold Jewellers address

39th Floor, HDS Business Centre, Cluster M, Jumeirah Lake Towers, Dubai, United Arab Emirates

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