PuppyFind complaints 56
PuppyFind - reviews
Puppyfind.com allows negative reviews be placed on seller's account without notification to seller's that they are there. So the negative review is there for the public to see even before the seller gets a chance to tell their side of the story or prove their case and many times the seller doesn't even realize the review is there. Puppyfind.com told me that if a buyer can prove that they bought a dog from the seller that the review gets to be put on for the public to see, it does not matter that the seller has proven their case and it does not matter what any agreement/contract states or whether the buyer held up their end of the bargain at all. So forget your puppy agreements or contracts because they mean nothing to puppyfind.com puppyfind.com also informed me that the buyer can at anytime request the review be striken, so if we make nice and buy off the buyer than maybe we can get our false review striken too...doesn't seem reasonable or very fair. Another thing I have figured out from the system is that someone can have a 2 or 3 star rating instead of a 5 star rating and that is based just on people using the review system to ask questions and coding it with only 2 or 3 stars and not because they bought a dog, so their other response to me isn't exactly true either when they told me that someone has to prove they bought a dog from you. That means that all seller's need to be aware of this and ask puppyfind.com to remove those. All sellers need to check their reviews period. I am sure that buyers have had their share of problems with puppyfind.com too, but please be aware that someone might have a bad review that really didn't have a bad review...puppyfind.com will let just about anything stand on the review system. I would certainly rely on checking other methods or references before being discouraged from buying from someone on puppyfind.com, but i would certainly watch for the scammers that use puppyfind.com too. I also wanted to say that when i asked them one time for a phone number i was told that they did business strickly by email, they did not have a call center or a way for people to phone, but if anybody wants to email me I can provide the current phone number they are using...I got it first on my credit card statement and then later on they suddenly wanted to contact me and talk by phone...and they gave me the number...lol... I also want to say and I have alot more i could say about them, but this is the last thing for now, one time I contacted them about a scammer and several days later the scammer was still running on puppyfind.com, I mentioned it to them again and they sent me an interesting reply which I still have. It took several days for them to finally remove the scammer's listings. I just wonder how many people got scammed in the meantime. You can email me at welovepuppies2010[email protected] if you have things that have happened to you, that includes buyers and sellers.
I notified puppyfind.com 46 times regarding scammers on there site trying to steal monies from people. people from Africa mostly, and 42 times they have sent me back the same stupid we do all we can do emails in return. the 4 emails from them were (why don't you get lost and go to another site.) I emailed them back and suggested that they are involved and...Read full review of PuppyFind
PuppyFind - sells sick pups & doesn't provide proper papers
I purchased a puppy from puppy find .com and a so called breeder named Lynn Overy & John Steib who runs Northern lights goldens they claim the buss. is out of Adelphia NJ. but they are actually out of Mexico NY. the puppy was sold to me as a AKC registered pup with a 2 year guarantee, and a health certificate. the pup was delivered to me sick with Giardia and a UTI. and I have also not received any of the proper papers that were to come with the pup. including the AKC papers. it has been over 6 weeks and the pup is still being treated for her symptoms. I posted a negitive review for her on puppyfind.com and they deleted it. 2 days later someone else posted another neg. review for her saying just about the same things that happened to me. and how they got ripped off and a day later that review was deleted? this is leading me to believe that puppyfind.com is standing behind all the dirt bag puppy mills and the breeders that run them and scam you out of all your money. and by not allowing us to post negitive reviews against the bad sellers /breeders this is allowing them to sell very sick and unhealthy puppies on their web site to unsuspecting buyers who can't see any of the bad reviews. before buying a puppy from puppyfind.com I really suggest that you do your homework first and get all the refferences first about who you want to buy from. and most of all DO NOT purchase a puppy from Northenlightsgoldens.com if you punch that name up on this site in the search box you will get a page that if you click on the highlighted northernlightsgoldens you will have 2 whole pages to scroll down of nothing but sickening things they have done to a lot of their previous buyers. they need to be stopped and put out of bussiness. I learned the hard way and the next time it will be from a local breeder! Thanks KPG
The complaint has been investigated and resolved to the customer’s satisfaction.
My account was illegaly terminated for no legitimate reason. If you have had this same problem please contact us ASAP as I know many others who have also had this same issue. I have been a loyal monthly customer for over 6 years and have not violated their terms of service in any way. They are not allowed to place their personal opinions into business and...Read full review of PuppyFind
Please read before adopting a puppy through puppyfind.com/debbie mason! I have recently adopted a puppy through debbie mason on puppyfind.com and within the first 48 hours of having him I have come to discover that he is in very poor health and will need intensive care to be nursed back to health. The vet I took him to told me that he had parvo disease...Read full review of PuppyFind
PuppyFind - support puppymills
I bought a puppy from a "breeder" on puppyfind. I got scammed by that breeder. After trying to get the breeder to respond to any of my phone calls & emails unsuccessfully, I got a little peace knowing that I could leave a review of that breeder. I did read their reviews before buying the puppy and saw that they had nothing but good reviews. I couldn't understand why I felt like the only one cheated by these money hungry people. So, I left a very HONEST review so that others won't fall for all of the breeders lies. 10 min's later, my review was GONE! (you are only allowed 1). I emailed puppyfind, trying to understand & they said that the breeder can erase any bad reviews they want. WHAT IS THE POINT OF HAVING REVIEWS IF THE HONEST ONES CAN BE ERASED? There is tons of other people that have been scammed on this puppyfind. It's nickname is PUPPYMILL. Please do some research and see all the people hurt by this puppyfind. I feel so scammed by both the breeder and now puppyfind. They need to be removed ASAP!
The complaint has been investigated and resolved to the customer’s satisfaction.
An add on puppy find.com from breeder audrey heath for a dog named pom pom stated 100.00 with restricted papers and health certificate we agree to purchase and to make the trip to pick said dog upon arrival dog was there (although much older and larger than pics in ad...no problem) but no papers as per ad sold dog with promise to mail papers has since tried...Read full review of PuppyFind
I posted a negative review on puppyfind.com about a rottweiler breeder in Decatur, Illinois named Kelley Brooks. I puchased our puppy on 7/14/09 based on the fact that she offered a health guarantee. We went to her house and picked out our little girl. We took her to the vet 2 days later on 7/16/09. She has the following ailments...1. roundworm 2. coccidia...Read full review of PuppyFind
PuppyFind - response to a complaint puppy sales
We have sold many puppies via PuppyFind and via other websites and occasional a puppy gets sick. We have always attempted to be just and reasonable with Lee Ann Dove. The first puppy that we sold her passed away months after we sold it to her for some unknown reason. We never received any documents from a vet on the deceased puppy. Since her first puppy apparently died we sent her a second puppy at a financial loss to us.
We are sorry to hear that her puppy is ill. We know that a puppy is a living animal, and animals some times get sick. From her correspondence the second puppy was sick of Kennel Cough. This is a condition very common with puppies. This puppy was vaccinated against Kennel Cough. Kennel Cough is not covered by our warranty. We believe that the vet is not exaggerating the facts to make money on this situation. Lee Ann Dove never sent us any medical reports or medical invoices. We believe that she should review the manner in which she has been caring for the puppy and which vet she is utilized.
Lee Ann Dove filed a dispute with PayPal and PuppyFind. PayPal and PuppyFind ruled in our favor and closed the case. We stand by our warranty and by the health certificate signed by our vet. Our vet examined and signed a health certificate which is a State of Florida form certifying that the puppy was in good health. Our vet signed the certificate which states:
"ISSUING VETERINARIAN'S CERTIFICATION: I hereby certify that the described animal was examined by me on the date show; that the vaccines, anthelmintics, and diagnostic tests indicated herein, were administered by me, or under my direction; said animal exhibits no sign of contagious or infectious diseases, and shows no evidence of internal or external parasites, excluding fleas and ticks; and to the best of my knowledge the animal has not been exposed to rabies, nor did the animal originate from an area under a quarantine for rabies."
Under the PuppyFind Advertisement under additional information we very clearly indicated:
“(See WARRANTY information on our website)”
In the same section it indicated:
“Visit our website at www.beverlyhillspuppies.com.”
Our warranty does not cover:
“Buyer understands that this guarantee does not cover fleas, ticks, ear mites, coccidia, or kennel cough”
In our warranty the Buyer agrees that no other guarantees or warranties including those of merchantability have been expressed or implied by the seller. Furthermore by purchasing a puppy the Buyer agrees to hold the Seller harmless for all items and condition not stipulated in the agreement:
“By purchasing a puppy from Beverly Hills Puppies, Inc. both BUYER and SELLER understand and agree to all terms and conditions contained herein and hereby accept this agreement. Failure to comply with all the above terms and conditions will result in the SELLER having no recourse on the limited warranty stated in this agreement. The Buyer agrees that no other guarantees or warranties including those of merchantability have been either made expressly or implied by the SELLER. There are no guarantees or warranties which extend beyond the description of this written warranty. By purchasing a puppy from Beverly Hills Puppies, Inc. Buyer agrees to hold Seller harmless for all items and conditions not stipulated in this agreement.”
In summation, Lee Ann Dove has filed complaint with PayPal and PuppyFind requesting a reimbursement of medical expense. In her complaints PayPal and PuppyFind investigated to situation did not find fault on our part.
We now have two (2) warranties that cover all of our puppies:
1) The PAWS WARRANTY GUARANTEES maximum benefits illness payout of $1000.00 within the first 90 days. This PAWS WARRANTY covers most medical expenses.
2) The BEVERLY HILLS PUPPIES, INC. guarantees life threatening congenital defects.
Please visit our web site at www.beverlyhillspuppies.com.
BEVERLY HILLS PUPPIES, INC.
The complaint has been investigated and resolved to the customer’s satisfaction.
I recently placed an ad on puppyfind.com to sell my American Pit Bull Terriers. They kept my posting up there long enough to collect my 19.99 for upgrading to a full membership then suspended and closed my account for supposed fraud. I am still trying to figure where the whole fraud piece came into play was it before or after they took my money, I say after...Read full review of PuppyFind
What's up with Puppy Find? I'm aware of the puppy mill problem but am mostly curious why they continuously run ads for 300.00 puppies for sale and THERE ARE NO PUPPIES! It's only a scam! I have contacted them several times and they either don't reply or send a lame e-mail that they're doing all they can... which is not the case. Please help me figure thi...Read full review of PuppyFind
I bought a puppy from PuppyFind from a supposed breeder who turned out to not be a breeder but a puppymill. First they said to use PayPal to be covered, Paypal said to go back to the merchant. PuppyFind said to write a review about the seller yet all of the truthful negative reports about the sick and dead puppies are pulled off immediately!! They are in...Read full review of PuppyFind
PuppyFind - Puppyfind will not address the report of an active Puppy Miller that is advertising on the Website
I have contacted PuppyFind.com customer service multiple times trying to give them information about an active puppy miller in Thailand. This person has plead guility to puppy abuse. I have directed Jessica, the Customer Service Manager to a blog that lists the complaints of numerous people and pictures of his kennel showing malnurished dogs of all ages with open wounds. I have had the Thailand rescuse contact Jessica requesting what kind of information that Puppyfind would deem conclusive as evidence of his abuse. Jessica has not addressed this. I have requested that my complaint be taken to a higher level, but Jessica will not comment on that, neither will she give me information on how to do this. There seems to be no oversite at all. I am unable to find any sort of contact number for Puppyfind. I feel that a website that affects so many people and so many helpless animals should make it their responsibility to listen and investigate any and all complaints and not stick their heads in the sand, when their is ample evidence that something is wrong. This is not the case with PuppyFind, they seem to be more concerned with collecting monthly ad fees. They take no responsiblity to protect their clients.
Rose M. Woodward
I posted a message on the breeders web page letting others know that I bought a chahuahua from a breeder found on the puppyfind site. This puppy had sarcoptic mange I faxed Jessica from puppyfind documents from the vet stating the puppy had mange. I was very upset when this message was then removed. It is not fair to other family's who will purchase a...Read full review of PuppyFind
PuppyFind - slow response to problems!
I asked puppyfind to remove a seller review I wrote on bulldog alley. So I could write a new one. Well they removed the one I wrote, but wont allow me to write a new one, thus giving bulldog alley a 5 star rating... I have emailed puppyfind support staff many times with no response. I find that interesting. Bulldog alley is scamming people and puppyfind wont do anything? Stay away from bulldog alley /jenny you will get a dog with no papers!
Beware of the many pet sellers and so called Kennels on this website. I have been researching this site, and the postings on it. I feel its safe to say that most of the kennels are puppy mills and puppy brokers. I have also found that this sellers can and do remove negative posting from a buyer. Puppychase, Bulldog alley, BulldogsRus, in my opinion are...Read full review of PuppyFind
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