Absolut Pet
Reviews and Complaints

--BUYER BEWARE-------BED COMES FROM CHINA-----ONLY COMMUNICATION IS EMAIL--

The ad sold me to buy this bed for my aging German Shorthair Pointer. When the bed arrived, from China, the packaging was damaged and like the other posts, it was difficult to open the gray shrink wrapped garbage bag from the bed. Once I was able to open the package, and not damage the bed, it was clearly the wrong size. I paid and ordered the XXL and the one that came is Medium. I immediately contacted the company. The company has an Oregon address AND no phone number. You can only communicate with them through email BECAUSE they are in CHINA. I have sent pictures and they keep coming back to me “unable to view because the pictures are not clear”. I just sent another batch of pictures to them this morning, August 12, 2022, and asked for a partial refund. I am asking for a partial because I will donate this bed to my sister who has a “small” dog. As of this morning, crickets.

NOT A HAPPY CUSTOMER and I will tell everyone who will listen to me and reads this post. SAVE YOUR MONEY. HORRIBLE COMPANY TO DEAL WITH.

Horrible bed and even worse customer service. The bed is crappy quality and they sent me a totally different color then what I ordered. They told me the only thing they can do is offers me a 20 discount on another purchase?

Why would I buy anything else from them?

THE COMPANY AND PRODUCT ARE THE WORST. BE WARE!

Poor quality bed! The removable cushion is too small leaving a gap at edge of bed. Nothing like picture flimsy and flat! I usually like to do business with small businesses giving them a chance however will stay with the large name companies that back there products .

Do NOT buy a bed from this company. This company cannot be a US based company. They only respond to emails between the hours of 1 a.m. and 3 a.m. When I purchased the bed they gave me shipping information that would not work. The bed arrived in about 12-14 business days. My dog then used it for less than an hour and chewed a small hole in it. When I tried to get some customer service, they said that they only accept returns in the actual condition that the product was shipped to me (undamaged) and that they could not guarantee the product against "external factors". This product was neither calming or of any real quality. What a waste of $100! If your dog is even remotely a chewer, this is never a company these beds are NOT for you. POOR QUALITY PRODUCT, POOR CUSTOMER SERVICE, POOR BUYING EXPERIENCE. STAY AWAY!

Sham of a company. Bed is piece of crap fell apart after one wash. Said they guarantee bed, bull crap. Wrote them several times, they offered me 15 % of off another bed if I buy another one. Bed is made as China, Company said its made in The US. Complete a lie. This company needs to be shut down

Wow, I Wish I had come across this post before I ordered a $90 "soothing orthopedic rug". This "rug" is the shape of a auto chair cover, and reeked of glue (or some other chemical) to the point that I can't even put my face near it, much less allow my dog to lay on it. The "memory foam" inside looks and feels like something out of an old couch, and is less than an inch thick. The "faux fur" is some wispy stuff that is already falling off.

That two "pet lovers" would make a company to sell Chinese product (mentioned nowhere on their site) seems incredibly sketchy.

I've already put a hold on my card for the charges, we'll see if they try to make me ship it back to China or not.