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CB Car Dealers Ford Complaints #622-641
Ford

Ford review: general manager abusing customers

M
Author of the review
3:07 am UTC

On June 20th I took my 85 year old mother-in-law to Puente Hills Ford to test drive and possibly purchase a new Flex. All went well until we were turned over to the finance manager for the price discussion. When we did not agree with the price offed I was told (loudly) that I did not know anything about buying a car, car values... When we rejected the price and were leaving the General Manager followed us to our car to continue his insulting line of attack. I would him that a salesman (which he calls himself the "Deal Maker") should never yell at a customer and he would not see us again.
That was bad enough but then he followed that that embarrassing display of behavior he followed it with an insulting text message about 10 minutes after we left the dealership.
A day latter I started conversations with McCoy Mills Ford to buy a car. They did not have a car configured the way my mother-in-law wanted in stock so they performed a dealer trade with Puente Hills for the EXACT same car that we were trying to buy at Puente Hills Ford. Beyond great service by McCoy Mills we both the car I bought it from them for the target price that I gave to Puente Hills. I gave McCoy Mills my target price, they reviewed and agreed and we both the car that same day. The Puente Hills GM yelled at me that I did not know anything and he would loose $9, 000 if I bough the car for my target price.

Please contact me for additional information.
Marl Murray
[protected]@icloud.com [protected]

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  1. Ford Contacts

  2. Ford phone numbers
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  3. Ford emails
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    P.O. Box 6248, Dearborn, Virginia, 48126, United States
  5. Ford social media
  6. Nick
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    Jul 06, 2026
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