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1.3 2289 Reviews

Ford Complaints Summary

153 Resolved
2133 Unresolved
Our verdict: If considering services from Ford with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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M
8:44 am EDT

Ford mody al magik

most people are so many things in life vehemently I am not sure how much I will have a goo girls are doing good I am not able and I have been working in life and the following link unsubscribe and you can get it to you and I am a few weeks and the other side and the following link for you to do this and I have been trying for a goo dolls and mi
niatures I have to be a

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8:30 pm EDT

Ford warranty work, charging customer, and not fixing truck after 3 times at shop, now 4th time

truck was taken there because had to get a jump on batt. they said it was from oil being spill o n alternater, they said it cause the batt. to go bad to. we had to pay out of pock for it[invoive# 266167] 19 aug, . on sept had same issues took it back [266176], , gave truck back and stated it was fix. last week we took truck back for same issue. they gave the truck back again. again today the batt. light came on for the 4th time. we drop it off. today.. this is the fourth time on the same issue and they said it is the alternator again.. if alterator go bad again, I would not say it a altornator issue, it a short or something draining the batt. why are they not returing my money..and something needs to be done.. I can not drive a truck that breaks down all the time with only 25000 miles on it ..vin# 1FTEX1EP7JFE39885..THANK YOU ERNEST MONTLEY .. [protected]

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11:48 pm EDT

Ford ford focus door latch

Following email I wrote to Sime Darby Auto Malaysia on 2-Oct-2019 but until I did not get any reply.

This email is meant as a form of complaint against Seong Hoe Motor Melaka and Ford customer service due to their ignorance to the safety of their customers.

I bought a new Ford Focus (plate number MCN9939) from Seong Hoe Motor Malacca, Malaysia in May 2014. In Sep-Oct 2018, the front passenger door had a wear and tear issue and unable to close/lock. The car was sent to Seong Hoe, they took a picture and replaced the door latch for me after ~ 2 weeks due to the needs to order the part from somewhere. I was told by Seong Hoe customer service that this is a known issue for many Ford models.

10-11 months later (7th Sep 2019), rear right door had the same issue without any early symptom. I was very lucky as my kids were not in the car when the door latch breakdown. I couldn't imagine if it breakdown when my car was on the road. It would just hit motorbike rider or any vehicles near me. With this 2nd incident, I requested Seong Hoe to replace the other 2 door latch for me due to high probability they will breakdown soon. I am very disappointed that Seong Hoe is unable to do the replacement for me and they asked me to call Ford customer service directly to raise my concern.

On 2-Oct ~ 12pm, I called Ford customer service to request for replacement of the other 2 door latches. It is a big disappointment that the same answer was given to me, i.e. only the faulty door latch can be replaced! The concern of my kids' safety and road user was brought up during the call, unfortunately it was not treated as foremost priority.

I am very concern with how Ford dealer/customer service deals with customer safety. Please look into this matter seriously. I look forward to a satisfactory reply. Thank you.

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12:45 pm EDT

Ford ford f150

Module went out on my vehicle 4 weeks ago. Supposedly the part is on back order. The service dept. At this dealership does not like to return phone calls. Corporate also does not like to return phone calls. I would really like to know how long this is going to take to fix my vehicle. I have attempted to call a supervisor but stated I would have to wait 48 hours. This kind of service is not acceptable. Customer service is not provided here and will influence my buying habits in the future.

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8:30 am EDT

Ford ford focus/credit

We visited Mathews Ford in Oregon, Ohio in March of this year. We traded in a 2011 Ford Focus and purchased a 2017 Ford Focus for myself and a 2013 Chevy Cruz for our older son giving up some of our savings.

After owning/driving the Ford Focus for a few months, I felt the car to be unsafe and was unhappy with the vehicle due to the clunky transmission and overall performance of the car. We called the dealership and they told us to stop by and that they will make it right.

The salesman said they can adjust the transmission and that everything will be better. While my husband was waiting for the car, the lead person at the shop gave him some forms about this particular car and told me they have nothing but issues with this vehicle. Nice, right? So, we take the car back home since there is nothing else the dealership can do.

Now it gets better. During this time, we put an offer in to buy a home. My mortgage person called my husband and asked what he had done to his credit. Come to find out, when Mathews Ford paid off the trade of the old Ford Focus, the amount was wrong causing him to show delinquent credit car payments and losing financing for our dream home. Eventually we were able to re-apply and finally got the approval from the mortgage company after visiting the dealership five different times before they wrote a letter stating it was their mistake then hand delivering said letter with a check to Huntington Bank.

So now our interest rate on the mortgage is 1% higher than originally approved for…roughly $80/month. Predicting we stay in this home for 10-15 years, we will lose $10, 000-$15, 000.

We spoke with the Salesman again and told him we had two cars to trade in. He was very happy to hear from us after the pay-off ordeal and said if we brought two cars in to trade that they would "make it right." We took in the Ford Focus along with my husband's old car (2014 Chevy Malibu) in hopes of trading both for one car trying to keep our payment about the same, i.e. $350/month. They weren't able to work with us because of the negative equity on BOTH vehicles.

Don't get me wrong, I understand negative equity and that is on me for sure. However, we would never have bought the Ford Focus to begin with without a knowledgeable sales person telling us it was a "great" car. In fact, when I made a comment to him about it driving smoother after the transmission adjustment, he said "for now it is, but it won't be in a few months." So why did he even sell us the car to begin with?

So, here we are…a typical stereo-type car sales process to an unknowing customer. We cannot trade in because of negative equity, I am afraid to drive the unsafe vehicle, we lost savings from buying said car, lost money on home purchase, and the stress of not having a vehicle to drive…all from one visit to Ford Mathews and the purchase of this car.

I doubt I will get anything in return for this letter but wanted to let you know that the trip to Mathews Ford has financially wrecked my credit and my house payments, my stress level and the car just sits in our garage because my wife feels unsafe driving this vehicle. In fact, we have put approximately 4, 000 miles ONLY on this car since the purchase in March. Pretty great trip to buy a Ford vehicle - wouldn't you agree?

Please feel free to reach out to me if you care to discuss a family trying to recover from a purchase at one of your dealerships. I hope to hear from someone that understands what customer service means and that fair and honest treatment still exists in the car industry.

Christy Tolbert

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7:11 pm EDT

Ford ford mustang gt premium

Last week, the check engine light came on in my 2015 Mustang, so I took it to AutoNation Ford Scottsdale. They had to replace the fuel pressure valve at the cost of over $600.
Tues. Oct. 1, the check engine light came on again. I took it back to AutoNation Ford Scottsdale. This time they say they have to replace the fuel tank at a cost of over $2, 600.

My Mustang is a well maintained vehicle with only 32, 600 miles.
It seems unreasonable that I have to start replacing expensive parts on such a low mileage car.

How about reimbursing me for some of my time, aggravation, & expenses?

P.S. I have an extended warranty which apparantly doesn't cover the parts.

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10:30 am EDT

Ford rear lift gate center lift gate assembly

The rear lift gate center led assembly get filled with water and condensation. This causes an electrical short resulting in the reverse lights to be on when driving. The vehicle has been cited for this condition and will not pass Massachusetts vehicle safety inspection. There is no damage to lift gate. This is either a part or manufacturing defect. Ford Motor Company has no recalls on this condition, but I was told by FMC technicians that it is a known problem. Condition was reported while vehicle was under warranty, has only 50000 miles and told it would not bee covered. This is a very expensive part, told about $2k. Told by FMC to report to Ford and the National Highway Traffic Safety Administration which I have done. Please advise.

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Update by Dave Power
Oct 02, 2019 10:34 am EDT

defective rear led strip

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9:38 pm EDT
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Ford ford 2016 f150

I took my truck in ronorris 3 times for the engine light they said it had a after market thermosat it had about 15000 miles on it they never fixed it and told me lie after lie till I caouldnt stand it anymore so I took it to paradise frod in cocoa 3 times now for engine light and service never fixed engine light had 29950 took it in for service and get engine light fixed its alawys been on since I bought it they finnally said they figured it out but iam out of warranty and the part is 500 dollars some vent in grill that opens and closes for air flow. So they fixed the recall they didnt do right cant even bolt a seat in a truck so they tightened it up changed my oil a said I need new lug nuts cause they sweelled up every one knows if you mix disssimilar metals they dont get along. Anyway I paid 160 dollars for aoil change that took 2days this is pure incompatance. My brother si a certified ford mech he just laughs your getting s c r e ed ive always be a ford guy I have af350 dually diesel 4x4 flatbed I bought abouyt 16 or more trucks from paradise ford and owned even more now iam looking at nissan due to this unfortunatedealing with your dealership. It seems like your going out of bussinees your stock was named junk stock monday3 weeks ago. So is thsi how ford treats life long customers. Mark bloomquist.

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10:51 am EDT
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Ford overall treatment by dealership

We visited Mathews Ford In Oregon, Ohio in Feb/March of this year. On that date we traded in a Ford and bought a 2017 Ford Focus for my wife and a older used car for my oldest son in college. Giving up much of our savings. After owning the car for a few months my wife feels the car is unsafe and is unhappy with the vehicle due to the clunky transmission and overall performance of this vehicle. Call the dealership and are told to stop by and they will make it right. Salesman tells me they can adjust the transmission and everything will be better. While waiting at the shop the lead person in charge gives me the forms about this car and tells me they have nothing but issues with this vehicle- Nice right? So we take the car home because there is nothing the dealership will do to help. Now it gets better - we have put an offer in to buy a home. My mortgage person calls and asks me what I did to my credit. It turns out when Mathews paid off the trade- in car the amount was wrong causing me to show delinquent credit car payments and losing my financing on our dream home. Was able to re- apply and get the approval from mortgage company - only after visiting the dealership 5 different times and getting letters stating it was there mistake and hand delivering these letters to Huntington Bank. So now my new mortgage rate is 1% higher - roughly $80 a month so predicting staying in this home for 10-15 years we will lose thanks to Ford Dealership approx. $10, 000- $15, 000. I was told to bring in 2 cars to trade for one and they "would make it right" . I understand negative equity and that is on me- however would never have bought the Focus without a knowledgeable sales person telling us good car. So here we are a typical stereo type car sales process to an unknowing customer. Cannot trade car in because negative equity - family too afraid to drive unsafe vehicle, very low savings from buying said Focus- losing money on home purchase, stress of not having vehicle to drive all from one visit to Ford Mathews and a purchase of vehicle. I will instruct my 125 employees to avoid the place if they want to be treated fairly. I doubt I will get anything in return for this letter just wanted to let people know that the trip to Mathews has financially wrecked my credit, my house payments, my stress level and still have the car sitting in my garage because she feels unsafe in this vehicle we have put less than 4k miles since purchase- pretty great trip to buy a Ford vehicle- would you agree? Please feel free to reach out to me if anyone cares about a family trying to recover from a purchase at one of your dealerships. I can be reached at [protected]. Hope to hear from someone that understands what Ford customer services means of if fair and honest treatment exists in the car industry.

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6:36 am EDT

Ford quality of ford ranger

Ford Malaysia 🇲🇾 I am a very much disappointed customer who just bought Ford Ranger XLT plus which only 10days now. I recently drove the car from KL to JB and to my surprise on the highway I can hear the the wind noise so loudly as same as my 9 years old MYVI. We spent our sweat money to buy a car more than RM100k not to receive such cheap quality product. I am very much disappointed with the quality as if the rubbers are not solid to isolate the wind sound and yet you can tell yourself that this is the best Asian car...I'm very much stuck now as I will need to repay the loan always suffer from the quality of the vehicle.My email is [protected]@gmail.com

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8:16 am EDT
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Ford malfunction of ford focus sel vin # 1fadp3h26hl269169

Date: Sept. 30th 2019.

My car Ford Focus 2017 for the past two years that I own and purchased this New Vehicle from Dana Ford in Staten Island New York and financed by Ford Credit for a period of 6 years gave me problems from the very first day of purchase.

The vehicle had a problem with the fuel injection sensor had a mal-function, I had to leave the car for two days because the part was not available.

The second time the car slowed down and stopped in the middle of the Express Way, it would jerk and had multiple issues, the vehicle was at the Dana workshop for couple of weeks, I was given a loaner after 18 days by Dana Ford.

Once when turning to go in the other direction because there was a road block, my car got stuck parallel in the middle of the road the gears got stuck, holding other vehicles.

The third time there was engine problems, transmission problems and other problems, the vehicle was given to the Dana work shop on July 15th 2019 and the vehicle is still at the Dana workshop as of day, I was given a loaner on 30th July 2019 and I am still using this LOANER vehicle.

I took the Vehicle to the Dana workshop for all the services and repairs, which was done by their workshop.

If you need any more information you can contact me at the below :
My phone number - [protected]
My email address - [protected]@gmail.com

Would like to know how to go about on this problem that I am facing.

Thanking you,
Alwyn Pinto

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2:15 pm EDT
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Ford 2013 explorer

The windshield trim keeps coming off - the dealer 40 miles from me charges $325 to replace. -- the problem is that the attachment system is poorly engineered. Ford needs to design a more reliable solution for attaching the trim pieces on the sides of the windshield. It blows off and could cause an accident - I notice on the internet that there a are many complaints for this issue. mileage ~ 50, 000 mi.

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9:59 pm EDT

Ford 2014 ford focus

Recently the transmission failed on our 2014 Ford Focus. At the time it had 95, 000 miles on it. After the fact we had numerous people tell us about the transmission issues on Ford products. We never received a recall on the transmission problem. When we took the Focus in to have it checked, we were offered 2 options: a rebuilt transmission for $4, 000 or a new car. We opted for the new car but feel that under the circumstances we feel that we have not received a fair deal from Ford. The Focus was not completely paid for, so the balance was added to the sale price of the new Ecosport. We are Senior citizens & could hardly afford a new car, much less have to pay for the balance on a car that we no longer own. We feel that we should at least be compensated for the failure of the transmission at 95, 000 miles. This is not an acceptable situation.

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3:31 pm EDT

Ford ford transit 250 various problems

I purchased a 2015 ford transit 250 for my plumbing business in july 15 2016 with 21, 500 miles and balance of factory warranty. Since then I have driven the van 36, 000 miles. I have had 4 accelerator petals snap off, 2 sets of rear brakes and 1 complete brake failure (loss all brakes), fuel pump relay failed leaving me stranded. And a severe vibration started around 52, 000 miles but because I am working 7 day weeks I waited til 57, 000 when the front brakes needed replacing to check the issue. Early on I was made aware of a driveshaft coupling recall on the van and had the coupling replaced right at 30, 000 miles (I was experiencing no issues at the time). When the vibration started around 52, 000 I stopped at a transmission shop to ck the rear axle which has always been noisy. The differential was full of metal shavings but I didn't have them check the driveshaft. When I brought the van for front brakes at a dealer I told them about the vibration and that's when they showed me the shredded rubber pad and chewed up bolts. That was the last week of august 2019, no parts available no eta as to when it will be repaired. Unlike the average truck owner who really doesn't need a truck to haul air in most of the time, I earn a living with my van. I bought a ford because my father worked for ford 40 years i'm sorry I bought this van and wish I could get rid of this junk but I have a loan on it and i'm stuck with it. I would like ford to buy this van back. I wish the driveshaft had fallen out of this thing now. This van has been out of service for a total of 6 months since I bought it in 2016.

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12:55 pm EDT

Ford 2014 escape

I own a 2014 Escape with about 55, 000 miles on it. It is currently at the dealer. They just installed the 3rd transmission in it and the second flywheel in it.
They took it for a test ride and said the engine is no good and needs to be replaced. This will be the 3rd engine put in it. They said the engine is not under warranty and it will be $7, 500 to replace it.
There is a systemic problem with this vehicle. Why am I having all of these major failures? The vin is 1FMCU9GX8EUA21327.
Your help would be greatly appreciated.

Thank You,
Dan Kallas
[protected]
[protected]@usarbor.net

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1:24 pm EDT
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Ford repair

I purchased my 2011 Ford Focus from Spradley Barr 4901 29th St
Greeley, CO 80634 in approximately May 2014. Then in approximately 2015 the same dealership fixed my car under my warranty plan that I purchased. They replaced the throttle body and motor mounts. My 2011 Ford Focus was experiencing the same issue July 2019. I took my Focus to the Spradley Barr location at 4809 S College Ave Fort Collins. They stated that they fixed the issue and charged me $656 for repair. Well the issue was not resolved. Steve the Service Representative was rude and did not answer my questions and did not listen to me, EVER! He NEVER answered any questions either. Just took my keys when I brought my Focus in for repair and rushed me out. He did the same thing when I picked it up. And then Steve treated me the same way when I spoke to him about my car NOT being REPAIRED! Finally I asked to deal with a service rep and I got Luis. He was very professional and went in my Focus with me to see experience the problem. Well he called me and stated that the motor mounts that I had repaired at Spradley Barr at the Greeley location were faulty. 3 of them were loose and 1 was broken. Luis stated that he would charge me another $525 to replace the motor mounts. Now how is this fair? I paid for this exact thing 3 years ago! I feel totally ripped off and taken advantage of by Spradley Barr Ford! Motor mounts should not go out. I don't know what kind of shoddy parts they put in my car in the first place. I truly feel that Spradley Barr should not be a representative of Ford Motor Company. I take excellent care of my vehicle and it is in excellent shape. I will submit further complaints to additional entities. I have been treated unfairly and Spradley Barr is doing fake repairs and installing faulty parts!

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2:33 pm EDT
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Ford t-shirt

First of all I LUV my New Ford Explorer! Visited your booth at Barrett-Jackson at Mohegan Sun Conn.Ask for a FORD EXPLORER t-shirt.Staff working booth were very courteous.They said to go to dealership where I purchased vehicle to ask for t-shirt.Still waiting! Staff at booth should have taken my info to Ford.(XXL t-shirt) Thnx Gary Saucier/24 Fairmount St/Leominster MA 01453

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2:17 am EDT

Ford damage was done to wheel - not informed until after I inspected

I took my 2015 Ford F-150 in for an oil change on September 3, 2019. I asked to have THE WORKS service with included a tire rotation. The Service Advisor (Kevin E Cunningham) contacted me later in the day to inform me that there was an issue with the Lugnuts (swelling) on my vehicle and that I needed to pay the $170 for a new set of Lugnuts.
I was told that the Lug nuts were hard to get off and that they couldn't be put back on.

If there was an issue taking off the lug nuts the rotation should have been halted.
Also I didn't have $170 to spare when the expected cost that day was $50 for an oil change.

I don't understand why the lug nuts were SWOLLEN? Is this a defect?

This vehicle has only been serviced at Ford and prior to that day there was no history of SWOLLEN or damaged lug nuts.
The Service Advisor (Kevin E Cunningham said he would do what he could and we ended the phone call.

He later called back to say they got the lug nuts all back on but I would need to have them replaced. I asked are the studs stripped and he replied "no."

I was then picked up by the Ford Valet and dropped off at the dealership to pay. I made a glance (quick) inspection to see if all the lug nuts were on and they were.
I then took a closer look when I got to work (5minutes) and discovered there were burn marks on the face of one rim.

I called SAM PACK FIVE STAR FORD to report this damage with the Service Advisor (Kevin E Cunningham) but I was sent to his voicemail.
I left a detailed message of the damage to my rim.

The Service Advisor (Kevin E Cunningham) later called back and we discussed the damaged. He then explained that one of the persons working on the vehicle had issues with one particular wheel. The impact or tool he used to remove or reinstall the lug nut hit my rim.
The person working on the tire rotation admittedly forgot to mention the damage to anyone including myself.

The lug nuts are one issue that
I DO NOT understand.

The damage of the rim that was not reported
I DO NOT understand.

The fact that the rotation continued if there were issues with "Swollen" lug nuts
I DO NOT understand.

I think, based on the scenario, the dealer should accept responsibility for damage and fix/ replace my damaged rim.

I am fully aware that the Dealership staff didn't intentionally damage my vehicle and I understand that mistakes can and do happen.

Lastly I am upset that the Service Advisor (Kevin E Cunningham) informed me that he would speak to him manager and tell him the scenario. He was supposed to return a call to me with some or any results. I feel that he told me this because he knew that I was not happy about what happened to my vehicle. Especially after he told me the person working on the wheels was aware of the damage and forgot to report it.

He said what he needed to say to end the conversation and get off the phone.

I consider myself mechanically inclined and I am fully capable of changing my own oil. I wanted to go a different route and I isn't get the resulted I expected.

By me taking my truck to SAM PACK FIVE STAR FORD, I trusted.. I knew that I would be taken care of.
This turned out to be anything but true.

Two weeks later and I still haven't heard anything from KevinE Cunningham or his superior

I know things get busy but two weeks is ample time to resolve an issue.

Signed Unsatisfied Customer

I have photos but it says the size is too big
Sorry

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3:31 pm EDT

Ford 6.7 catastrophic failure

My name is Jim Yowler
I have been a die hard for Ford since the early 80's after buying a used 78 F-250 4x4.
Since that time I have purchased 3 F-450 cab and chassies and the first 450 Super duty in Clark Co. in 1988. I have had a new 1988, 2001, and currently 2011 the current truck a super crew 4x4 with an 11' Service body and that does not include the 2 new Exploers, an 03, and currently 2016 Limited, and a new 2004 F-150 super crew Lariat I still have that looks almost as well as it did when new.
I am self employed contractor and my work truck is imperative in what i do it is loaded to the max with all the things it takes for me to do my job, I do not advertise my business and is based of word of mouth and return customers with a serveral month backlog.
On Sept 6th i was heading to a job when all the dash lit, the engine shut down and I coasted to the side of the interstate. The truck would not restart and acted as it was seized. I was towed to my Ford Dealer, Buckeye Ford, London Ohio, at a cost of $300.
with in the week I found out it was seized and going to have to be rebuilt at near a cost of $20, 000. for a 6.7 ironically i recieved my title the week prior to this happening.
This truck has always been serviced at near 5000 miles by Ford dealers and I always take care of my vehicles. This truck cost me $65, 000. and I have 65, 000 miles on it now another $20, 000. and needless to say the bank has my title back.
I belive this was something out of my control and relateded to the DPF as I think it was going though regen! It is my understanding that Ford did give me a credit of $5, 000., with me and a balance of $15, 000. and not speaking of losing $100-200. a day and jobs I cannot do with out that truck.
Thank You Jim Yowler
[protected]@aol.com
[protected]

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8:02 am EDT
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Ford 2018 ford escape

Bought my Escape last year brand new and it only has approx. 3800 miles on it. Check engine light came on and I took it to the dealership. They said there was a blown head gasket with leaking coolant and it needs a new engine?!?!?! It has been at the dealership sitting for 7 weeks. I get no calls from the dealership to say if/when it will be fixed and have had to call them. They have told me they can't get the parts they need from FORD. They are on backorder because so many Escapes are having the same issues and need new engines. I've complained to the dealership and also to Ford. Ford has been pretty non responsive and said they would "check into it". I still haven't heard back from the Regional Customer Service Manager to see when I'll get my Escape back. Still making the payments on it for a broken down vehicle. Come on Ford! Get it together and help you valued customers out! I want my Escape fixed correctly and returned, a reimbursement for the payments I've made without having the vehicle (2 payments at the moment) or a replacement vehicle that isn't a 2018. Only seems fair since I paid over $25000 for it in the first place.

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Ford In-depth Review

Overview: Ford is a renowned American automotive company that has a rich history and a strong presence in the global market. With a mission to provide innovative and sustainable mobility solutions, Ford values quality, reliability, and customer satisfaction.

Product Range: Ford offers a diverse range of vehicles, including cars, trucks, SUVs, and electric vehicles. Their popular models, such as the Ford Mustang and Ford F-150, are known for their impressive features and specifications. When compared to competitors, Ford vehicles often stand out in terms of performance, design, and technology.

Quality and Reliability: Ford vehicles are generally well-regarded for their quality and reliability. They have received positive reliability ratings and high customer satisfaction in various surveys. While some common issues and recalls have been reported, Ford has taken prompt actions to address them and ensure customer safety.

Performance and Technology: Ford vehicles excel in terms of performance, offering powerful engines and excellent handling capabilities. The brand incorporates advanced technologies and features in their vehicles, keeping up with industry standards and often surpassing competitors' offerings.

Safety: Ford prioritizes safety and consistently achieves high crash test ratings. Their vehicles are equipped with a range of safety features and technologies, including advanced driver-assistance systems. When compared to competitors, Ford's safety offerings are competitive and provide peace of mind to customers.

Fuel Efficiency: Ford has made significant strides in improving fuel efficiency across their vehicle models. They offer hybrid and electric options, contributing to sustainability and eco-friendly practices. When compared to industry standards and competitors' ratings, Ford's fuel efficiency is commendable.

Pricing and Value for Money: Ford adopts a competitive pricing strategy, making their vehicles affordable for a wide range of customers. When compared to competitors' offerings, Ford's pricing is often reasonable. Considering the overall value for money, Ford vehicles provide a good balance of quality, features, and affordability.

Customer Service and Support: Ford's customer service and support channels are reliable and responsive. They have received positive customer satisfaction ratings and feedback. Ford also provides comprehensive warranty and after-sales services, ensuring customer peace of mind throughout their ownership experience.

Online Experience: Ford's website offers a user-friendly and functional experience. They provide online tools and resources for customers, including vehicle configurators and informative content. The online purchasing process is streamlined, and customer reviews help potential buyers make informed decisions.

Overall Rating: Ford's key strengths lie in their commitment to quality, performance, safety, and customer satisfaction. While some common issues have been reported, Ford has taken steps to address them. Considering their diverse product range, competitive pricing, and reliable customer service, Ford receives a positive overall rating.

Final Thoughts: Ford is a reputable automotive company that offers a wide range of vehicles with impressive features and performance. Their commitment to safety, fuel efficiency, and customer satisfaction sets them apart from competitors. Potential customers can trust Ford for reliable and value-for-money vehicles, backed by excellent customer service and a user-friendly online experience.

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Phone numbers

1800 771 199 133 673 More phone numbers

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ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Ford Customer Service. Initial Ford complaints should be directed to their team directly. You can find contact details for Ford above.

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Use this comments board to leave complaints and reviews about Ford. Discuss the issues you have had with Ford and work with their customer service team to find a resolution.