I to have purchased items from them & then twice they sent me items I did not order. I called the first time & they said if I sent it back I would have to pay the shipping so instead of paying the shipping I kept the order. The second time I argued with the customer service rep & told her I have ordered many a times from them & if I said I did not order this why should I pay shipping to send this item back & I also told her I went thru this before. After going back & forth she told me keep the item & there would be no bill & I made sure I checked my account & it was a $0 balance & it was. Now I ordered an item 5 days after I ordered it I wanted to cancel & was told by e-mail item was already being shipped. It should have been cancelled so I had to pay shipping, which on their website says you will be reimbursed. I called them & the cust service rep says no we dont credit that back I am tempted to really complain about this company. I cannot imagine how much money they make on just mailing items out people dont order.
The complaint has been investigated and resolved to the customer’s satisfaction.