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1.0 218 Reviews

How responsive is Better Homes And Gardens's customer service?

3 Resolved
215 Unresolved
Very poor 🤒
We don't know much about how Better Homes And Gardens handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Better Homes And Gardens and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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Better Homes And Gardens reviews and complaints 218

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7:07 pm EDT

Better Homes And Gardens Providence 4 piece conversation set outdoor furniture

I ordered this online at Walmart.com and when it arrived two days ago I got the all the parts out of the box only to find out there is no manual nor the bolts and nuts to put it all together. So I Called Walmart through their app in or under my purchases and they tell me I have to return the whole thing now because they can’t provide those things to me. They want me to just return and re order but it’s all out of stock.

Desired outcome: I want to know if I can get these things sent to me so I can still keep this patio furniture I wanted. I won’t be able to get it at all if not.

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KarenMG
, US
Oct 09, 2023 6:23 pm EDT
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The very same thing happened to us today. Very disappointing.

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9:15 pm EDT
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Better Homes And Gardens Wooden wick candle

I was burning candle on my dresser in my bedroom as I lay in bed. After several minutes I heard a loud pop. The glass of the candle had exploded, send chunks of glass and small shards of glass flying - luckily it exploded in the opposite direction of me. Candle continued to burn. It burnt the top of my dresser. Again, luckily I was right there to extinguish the candle before more damage was done. Unsafe candles. I never saw this happen before with any candle.

Desired outcome: This was a $20 candle. I would like to be reimbursed for the candle and the top of the dresser.

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11:02 pm EDT

Better Homes And Gardens Marble ceramic oil diffuser

It turned on for 3 seconds and turned right off. No matter where I plug it in or the surface it's on it will not turn back in. I bought it at my local Walmart out of desperation as I needed something to diffuse my oils to help ne breathe better at night. I hate the local Walmart as it's so difficult to get to the return counter because the li es are always long. Very disappointed as this is my 3 old diffuser from your company and I love them. I'm dependent on a driver right now so I have no idea when I'll be able to return it. Wanted you to know that there was an issue with it powering on.

Desired outcome: Replacement

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Is Better Homes And Gardens legit?

Our verdict: Complaints Board's thorough examination reveals Better Homes And Gardens as a legitimate entity with notable strengths. Despite a 1% resolution rate on customer complaints, which invites a closer look, Better Homes And Gardens stands out for its commitment to quality and security. Clients considering Better Homes And Gardens should delve into its customer service record to gauge compatibility with their expectations.

Better Homes And Gardens earns 91% level of Trustworthiness

Perfect Trust Endorsement: Better Homes And Gardens achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Better Homes And Gardens. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Better Homes And Gardens's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Bhg.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Bhg.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Better Homes And Gardens as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

We looked up Better Homes And Gardens and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Better Homes And Gardens has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 1% of 218 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Better Homes And Gardens protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Better Homes And Gardens. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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4:58 pm EDT
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Better Homes And Gardens Home subscription magazine

I received a special in the mail from Better Homes and Gardens. I sent a check in that cleared quickly on April 17th. I emailed them to inquire as to when I would receive my first issued. I was told that because they are all printed ahead of time I would have to wait until September for my first issue.

Their website clearly indicates that it will take four to six weeks to receive the first issue. Five months they told me via email and what is also on line listed on my account. Wow. I feel like I've been scammed. If you can't help, should I go directly to the Dept. of Consumer Affairs?

Martha Shafer
701 Ballast Way
Annapolis, MD. 21401
email: [protected]@gmail.com

Desired outcome: Start receiving my subscription beginning with JUNE 2023 issue.

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12:52 pm EDT
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Better Homes And Gardens Trash can

We purchased the 7.9 gallon stainless steel trash can from Walmart less then 2 months ago. The lid broke off last night. THe can does not take a beating because it is only my wife and I. We purchased the can becasue we thought it looked good, not it's got no lid. We have purchased many products from Walmart with the BHG logo on them and are usually very satisfied.

We don't have receipt and not even sure Walmart would take it back now anyway. Can't remember what we paid either, but I am guessing around $40.

Not sure if anything can be done but just wanted to share, we are disappointed in this product.

Thank you

Gregory McCusker

Desired outcome: Would love a replacement can sent to us. My email is....[protected]@yahoo.com

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7:29 pm EDT

Better Homes And Gardens Salted beechwood embers

18oz candle, Bought at Walmart in Patterson, California. This candle smelled heavenly, couldn't wait to light it up when I got home.

Got home and lit the candle, YIKES this candle has a huge flame, which goes over the top of the jar, which is "Dangerous". I blew it out and tried again thinking this might help.. nope huge flame. The wood wick is too wide and it burns like a bonfire.

I'm letting it burn thinking at some point the flame will be lower 1/2 later it's still going strong (flame over the top of the jar). I'm going to have to put it out of service.

Desired outcome: Why does this candle have a huge flame that will eat up the candle in no time, it could also catch something on fire. The smell is great, but it makes me nervous not calm.

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12:36 pm EDT

Better Homes And Gardens Better Homes & Gardens 13.7 gal Touchless Dual Sensor Kitchen Garbage Can, Stay Open Lid

I purchased this product December 30, 2022 for my mother's birthday, before the end of January 2023 I had to return the product due to lid would not open and close with sensor, Walmart allowed me to get a replacement at this time. Now as of the first of April 2023, having the same issue with the replacement, we have changed batteries, read and tried some troubleshooting suggestions, but lid still with not open or close with sensor as advertised. I am very disappointed that this same problem has occurred again, I am sure since it has been over 30 days that Walmart will not offer a second replacement. My mom loved the trash can, but I would like her to have the product in working condition. I would like the company to issue a replacement or if there are issues with this particular touchless kitchen garbage can, then have it replaced by another product that is equivalent to what I purchased.

Desired outcome: I would appreciate Better Homes and Gardens replacing this item with one that works as advertised and one that will last longer than 2-3 months.

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2:43 pm EDT
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Better Homes And Gardens Wax melts

I have always loved the wax melts I have tried, but lately they are horrible! They don't smell very long and most of the time they don't even completely melt! Today I changed all of the warmers and it has been about two hours and one of the wax melts hasn't even melted a bit! I have many warmers and they are all from Scentsy but I also love the Better Homes & Garden scents but I feel I am wasting my money! Extremely disappointed!

Desired outcome: Refund would be nice or make the product the same as you have in the past.

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5:46 pm EST

Better Homes And Gardens Outdoor vinyl furniture Couch with 6 cushions

Purchased from Walmart. This is called "outdoor wicker" - it must be some kind of vinyl. It's not a natural product like wicker or rattan. It smells absolutely terrible! We washed the vinyl with Simple Green and rinsed it with clear water, and it still smells like chemicals. The cushions smell deep inside like some kind of chemical. We washed the cushion covers and air-treated each cushion in the dryer for 30 minutes and they still absolutely reek. No one can sit on the couch. It's outside now, hoping several months of outdoor air, it might dissipate. Do you think it will dissipate? Is this a regular "outdoor furniture" problem, or is that why it's called outdoor furniture - cause you can't let it in the house?

Desired outcome: I'd like an answer to the question about whether or not chemical smells are normal and will dissipate, and how long?

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9:16 pm EST

Better Homes And Gardens Better Homes an Gardens Performance sheets.

Just purchased a set of the Performance Sheet Set in King size. Just had back surgery and was trying to find something to regulate my body temperature a little better then my current sheets. I noticed the regular sheet not the fitted sheet has a bunch of what look like dark oil spots, ranging from size of a dime to size of a 1/2 dollar. The sheets are grey in color. Very limited to my travel at the moment and I certainly could find someone to return these to Walmart but what a pain. Never have purchased stained new sheets. wasn't going to worry about it too much but the more you look the more you see. Kind of a disappointment. Jim Hill

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7:45 pm EST

Better Homes And Gardens Candles

I purchased at least 13 better homes and garden candles. I pitched them 4-5 at a time. I noticed that midway the candles would not burn, a two wick candle would eventually only one wick would burn. I contacted Better homes and Garden, without knowledge to me they must have contacted the Walmart store where I purchased the candles because I recieved a call from the Store manager (in Parkesburg Pa) asking me to bring the candles in.In the interim I contracted COVD, so it took two weeks to take them back, when I was confronted with an Assistant manager who called me a liar. He position was no store manager would call me because they are too busy. I am a Pastor in the local area, I felt very ashamed and upset because it is not in my character to lie. I need to know if Better have meds and Gardens infact called the store which prompted them to call me. Please help me prove that My intentions were nothing but honorable. I only had 3 candles with me that I had not thrown away, the candles were 14.00 dollars a piece and they gave me 7.00 per candle

Desired outcome: For the person from Better homes and gardens to let them know that they did call Walmart and for a full refund of my 13 candles

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2:02 pm EST
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Better Homes And Gardens Dave and Jenny's (Better Homes and Gardens) Dining chair

Purchased the chair June 22, 2022 from Walmart in Somerset, Pa

On January 25, 2023, while sitting on the chair at 6:05 pm the leg on the chair gave out and broke off.

Where the chair broke the wood inside has a very dark look to it, possibly the piece of wood used was inadequate to use for the chair leg. Which caused weakness in the chair leg and for it to break

Desired outcome: Please Replace chair.

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2:14 pm EST
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Better Homes And Gardens Why have your wax melts changed??

I used to love your wax melts! I have a wax warmer literally in every room in my home. I use them everyday! Lately the melts are horrible they barely smell anymore and they are a different type of wax now. Very hard to get out of the warmers. Maybe soy based? I’m very disappointed in them. I understand the price of everything is going up so why not raise the price and keep the same product. I would have gladly paid more. Now I’m afraid I’m going to have to find a new brand to purchase. They are just not even close to as high of quality as they used to be! Very disappointed consumer…….

Desired outcome: Wish you would continue to make the product the same as you have for years.

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VickiB22
DWIGHT, US
Apr 23, 2023 2:36 pm EDT
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I was just coming to make the same complaint! The wax doesn't even melt all the way. I have changed all my warmers and one of them is not even melted at all!

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6:02 am EST

Better Homes And Gardens Wax melts

I have been purchasing your wax melts for many years now. And it seems every other year you come out with all these new scents and the ones that I love disappear. I can't stand the ones that smell like food. You had one called incense and Evergreen was absolutely beautiful not overpowering. Disappeared. No place like home absolutely wonderful fall smell. Disappeared. Just wondered if we're ever going to see the incense in Evergreen again? I'm about ready to throw my melters in the trash because I can't stand the perfumey or the foodie smells who wants to smell that?

Desired outcome: Stop making disgusting new sense and put the old ones back out

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9:50 am EST
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Better Homes And Gardens Blue fern and citrus candle

I purchase your candles at walmart and this one happens to be my favorite, the candles have great quality smell but the wicks are short so the money I spend on each of them is worthless. I purchased another one on 11/13 lit it yesterday and it was lit for 20 mins and died out. Wicks very small! Very upsetting im looking for a replacement but walmart will not take it back said to refer to customer service

Desired outcome: i want a replacement candle . BHG blue fern and citrus

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5:37 pm EST

Better Homes And Gardens Crossmill Fireplace Media Console, for TVs up to 60", Weathered furniture

I ordered a Better Homes & Gardens Crossmill Fireplace Media Console, for TVs up to 60", Weathered through Walmart.com and the hardware for the console was not in the package. I have tried to get help from Walmart but they want me to return the huge box to them, but in order to open the contents of the huge packaging it was destroyed. All I want is the hardware so I can assemble my item. The Walmart order number is-

Order# 2000104-[protected]

Sincerely, Bobby Peterson

Desired outcome: Would like the hardware so I can assemble my console. The photo below is copied from Walmart.com

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1:20 am EDT
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Better Homes And Gardens Dinnerware set

I can honestly say I never complain about anything, but this was kinda gross. I understand things happen but…quality control. I was unboxing a newly purchased set of dinnerware and found a cigarette butt wedged in between all the cardboard. Attached is a picture of the set, the cigarette, and the indentation in the cardboard from it. Maybe it was just another complimentary freebie in addition to the 12 month subscription of their magazine…but I don’t smoke so target audience not achieved. Whatever. The set still went through a wash cycle and into my cabinets.

Desired outcome: Maybe put a vape instead next time…all the cool kids are doing it

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Update by 1t1sWhat1t1s
Nov 03, 2022 1:22 am EDT

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2:40 pm EDT

Better Homes And Gardens Performance sheet set

Purchased the sheet set at Walmart in Cary NC on 10/27/22, based on the pattern on the bag which they came in. The pattern is blue and brown. When I got home and unpacked the sheets, only the top sheet was that color. The fitted sheet and the pillowcases were lavender. There was no way that I could see that until I got home and opened the bag. The sheets are tacky looking- I don’t know why you would put those colors together. I can’t return them because I needed them right away. I paid $54.88 for sheets that I would never buy ordinarily. Your packaging is deceptive. There’s nothing on the label to tell you that the sheet and pillowcase are different colors. And don’t look good together.

Desired outcome: I would like at least a partial refund or store credit. Also be more transparent with your products.

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1:02 pm EDT
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Better Homes And Gardens Candle

I lit my candle this morning and after about a half hour it exploded sending glass flying through the room, hit my 6 year old in the head causing a huge knot cutting my foot and burned my hand and counter top. This happened October 23, 2022 at 11:30 AM. I tried contacting a representative about what happened and was asked to put my credit card information in and pay $1. And then when I try to submit this it’s telling me it’s unlikely that this gets resolved because I don’t have a date and time which is clearly on here and it’s telling me my complaint is too short. I’m really upset right now.

Desired outcome: I want someone with better homes and garden to call me

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2:57 pm EDT

Better Homes And Gardens Bath towels

Greetings:

I purchased two bath towels and two hand towels from Walmart. I was upset to see what looked like bleach stains on the towels soon after I purchased them. I was sure I had somehow ruined them. I purchased two more bath towels to replace the ruined ones and I was very careful. However, the new towels had the same problem, and I knew it wasn't me.

I returned two towels to Walmart but they couldn't refund for the two original bath towels and two hand towels as they were outside the 90-day window.

I really love the towels and was truly disappointed when they all looked like they had been ruined.

thank you

Catherine Sugg

[protected]

Desired outcome: Refund or replace 2 bath towels and 2 hand towels.

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