Heartland Customer Service Contacts
United States - 40965
I was once a former employee of Heartland Inc. I worked there for two years. This is a company that continues to stay in business due to the thriving on a business of fraud. This company contacts who are receiving or who have received magazines within the last five years. The goal for this company is to lead you in believing that they are calling from "with the publishers" who are sending out your magazine. This is not your actual publishing company that you have a contract with. Heartland is leading you to believe that they are giving you a better offer on renewing your current magazine subscription. What they do not tell you is, you are signing up for yet another magazine subscription on top of the pre-existing subscription you already have with the original publisher. The difficult part in getting our money back is that the conversations are recorded. In the initial "renewal process" of your magazine order, they are recording the conversation leading you to believe you are simply getting a lower price on your existing magazine subscription. They are not telling you that you will get duplicates from what you are already getting. The recorded converstaion is a script in which these "representatives" are reading to the unfortunate ones to get the scam of a phone call, is worded just right to avoid any major detection of a fraudulent transaction. With the unfortuante buyer giving the approval for the transaction, it is hard to be refunded. My suggestion, never buy anything over the phone. Never renew anything over the phone. Always check to make sure companies are reputable before giving your banking information.
Ex-Employee of Heartland, Inc. that was badly mistreated
I worked at heartland inc. for two years. I have witnessed a lot of things they did to their...
I have had two debit transactions taken from my bank account of $59.85 from heartland Inc. They called me a couple months ago to sell magazines, I did order them for one payment of $12.99 or so I thought that is what was told to me when I ordered them. I received a letter from heartland about two months ago stating that I have to pay the $59.85 monthly unless I cancel with in ten days, I sent the letter to cancel my order for the magazines before my ten days were up. I received a bank statement that showed the two payments made that I didn't make or give them permission to take out of my bank which they have been doing. I called them to see what was going on and why were they taking money out of my account when I canceled my order and they told me that they never received a letter in the mail from me to cancel that they would get their manager to call me back. Their manager called me back thirty minutes later and I explained to them the situation and she told me that they couldn't cancel my order because I had a time limit to cancel and failed to do so, I told her that I sent in that letter to cancel it and she told me that they have never had a problem in receiving their mail before, I commented back and said that they have a problem with their mail now because I did send that letter and she said thank you have a nice day and hung up on me. So they haven't canceled my order and are still taking money out of my account with out my knowledge or permission. I haven't even received any magazines from them at all.
I, too, was duped by Heartland, Inc. I had actually agreed to magazine subscriptions from another company and...
A representative of Heartland calls asking if you want to renew your subscription to a magazine you are presently receiving. They don't tell you that they aren't the company through which you are presently ordering your subscriptions. If you're in the practice of renewing over the phone, this seems like a reasonable request. You're then sent a subscription to more magazines than you want and are told your payment plan is only $59.85 over the next 19 months for a total order value of $1197.
I tried to talk to a representative of the company, but they wouldn't talk to me. It's their company policy to only talk to the person who has the account. Heartland will not even honor the request of the account holder to speak to another person. Today my wife talked to a manager (Brandy) who was rude to, and raised her voice at, my wife, arguing with my wife. Brandy wouldn't listen to what my wife had to say. Heartland's tactic is to bully the account holder into paying for magazines that they don't want, at prices that aren't in align with the value of the magazines.
We've been trying to get this subscription issue resolved for over two months. One manager canceled it. Then two months later someone calls and tells us we still owe. They advertise 24/7 service and give an 866 number to call, but never answer the phone (how convenient for them.) That allows them to call back when they want to talk, not when you want to talk.
DO NOT deal with this company.
Heartland Mag I have been tring to reach you for day's and without any responce you still as of date not called back my complaint is I gave you the right to use a Debt Card to pay my Two Accounts Once on the 1st of each month and the other in the 15th of each month and then to my suprise you Took out another amount out on the 21st of Dec 2009 without my agreeing I have tried to call Ive left messages and No return calls What do you say this is I would call it Stelling As of this morning I have called 7 Times leaving message after message I hope that writting this I might get a reture call so those who have had this same problem please stand up to these people who makes a living off of people who try to pay our bills not stelling from others
Let me tell you a story about a bunch of crooks. Here goes ... Memo dated December 15, 2009 On July 22 of...
A company called Heartland Inc. has been conning my elderly mother for months. Several different callers reach her and confuse her. My mother ordered one magazine from one company. I'm starting now to put two and two together. Heartland "representatives" refuse to talk to anyone other than my mother, who didn't realize she was being charged 2 to 3 times a month in the amount of $59.85, until she got a call about identity theft. She then carefully reviewed her bank statements and didn't recognize Heartland. Heartland has two to three so-called reps calling my mother up to 7 times a day with different messages.
Message one - Your payment isn't going through and we need you to pay your bill (no kidding, we made sure we stopped payments)
Message two - I'm Josh (with a heavy accent, and blocked number on caller ID). We are trying to send you money we owe you, but need your new credit card number. (not gonna happen)
Message three- You owe us $1000.00 for your magazine subscription and we need you to pay now.
Then, there's this other company... called Unique Readers Service. The "representative" there has the same name as the "representative" used in the recorded conversation with my mother. Both company's are double billing my mother.
The latter, Unique, told my mother to tell the other subscription company to "stop calling her and that the subscription is already taken care of, " as if this would stop the harassment. I'm taking the route as the other person who posted a complaint on this site and contacting the BBB, and the Attorney Generals Office. This is absurd. These folk need to be jailed.
By the way, none of the numbers for Heartland are operable. You get a voicemail for one, and some kind of error message for the other number. Additionally, the so-called web address www.heartlandinc.com belongs to some other company.. has nothing to do with magazine subscriptions.
My advice... when subscribing to a magazine service, go directly to the magazine!
I was told on the phone I had to renew the magazines, the rest of the contract I had agreed on. The gentleman had the list of the 4 magazines my husband gets & he had my credit card number. I just had to verify the experation date. He said it would be billed 3 payments of $59.85. When I got the letter in the mail it said I would be billed $59.85 over 18 months, for a total value of $1197.00. I called right away & it was a recording & I left a message.I called twice on Monday, twice on Tues. & finally on Wed I got a call from Heartland. The guy was really rude, laughed at me!! He gave me his name as Ashton.He said I could not cancel & I said I was told on the phone I had 10 days to cancel so is that a lie ? He just laughed & said that I would be hearing from the company & that I would pay it one way or another!! That it would be turned over to a collection company. The letter said I have 10 days to cancel by mail & so I sent a cerrified letter so I'm hoping it will work & get canceled!! This place should be stopped they are stealing from people!!
This company keeps calling me. As soon as they tell me who they are, I hang up. Yesterday when I hung up on them, they called me right back and ask why I hung up on them. Then he told me I owed them money and were going to turn me over to a collection agency. They said I commited to magazines last May, 2008. I have never received any magazines, they have never tried to bill my credit card. I have received no bill in the mail or any written correspondence from them. There are many complaints about them on who calls me.com. directory of unknown callers, etc. All you have to do is search their phone number and hundreds of complaints pop up about them. I am in correspondence with the Better Business Burea about them as well. They are violating the do not call list, and making harrassing phone calls. The man that called last night was really nasty.
This report was extremely similar to my experience, but I have been hit twice by these people. The first was a couple years ago, and I just got through paying for that... But yesterday I got the call again, this time they did identify themselves as Heartland, which I now know, and they tried telling me I already agreed to extending AGAIN!!! This time I actually conceptually gave them info as I do like the magazines, and it is a good price, but their approach HAS to be ILLEGAL. Their conversation recordings have to be dubbed. Someone needs to do something about this company.
Origial Post: Back in September, a lady called and told me that she wanted me to write down a security code because my magazine are up for renewal and there had been complaints from other customers getting ripped off from other companies asking to renew when they weren't ready for renewal yet.
I told her that I wasn't sure when my subscriptions were to end, either 3 yrs or 5yrs, but that once they ran out, I did not want any more. Of course, I had gotten all my magazine subscriptions through NME about 3 yrs ago and completed my payment in 4 months.
Yes, I know she told me her name and that she was from Heartland, but at the time with all the FACTS and information she had on me and the magazines I was receiving, I never once questioned this was someone trying to scam me and confirmed my credit card number with her!!
She then told me that I would need to talk to her supervisor just to make sure she was polite and that she confirmed my information correctly.
When the supervisor got on the phone, he started telling me that I would be charged $59 within the next 3 days, I said what for??? Everything is paid for, he then proceeded to tell me about a contract that stated I would renew my magazine for the next 5 yrs.
After about 10 more minutes of arguing with him and telling him he better not charge my card, we hung up. I went to the bank first thing in the am and I already had a pending charge from them for $119!!! So, my bank helped me file a fraud complaint, I got my money back and canceled my card.
It is now Oct. 20, 2008, they just called me at 8:30 at night telling me something was wrong with my card. I told the man they were not getting any money from me and exchanged a few more words and he babbled something about the BBB and their atty... I told him I wanted my recorded conversation and he told me good bye.
If these people call you, hang up and don't even give them a chance!!!
I received a phone call from Heartland, Inc this evening telling me that their customers had been receiving calls from other magazine companies claiming to be them. They wanted to reassure me that they were in the process of putting a stop to these scam companies and even gave me a security code for my account. They said that unless the person calling me could provide this security code, then it wasn't them. Having bought magazines (big mistake) several years ago and having recently gotten a phone call from another company claiming that I owed money for an account that I paid off years ago, I actually believed them and thanked them for looking out for me. He then went on to ask me what my favorite two magazines were and if I stilled lived at my current address (they had this information which to me added more legitimacy to the call). He said that I would be receiving the 2009 magazine list in the mail in the next 3 or 4 days. They then asked me which of the major credit cards I preferred best for my transactions, to which I replied Visa.
The person I was talking to then told me that he was new and would I mind speaking to his supervisor to put in a good word for him. I said sure as I was pleased that they were looking out for me. When the supervisor came on, I informed him that the caller was polite and had done a good job and thanked him for looking out for me. Thinking that the call was over, the supervisor then proceeded to ask me a number of questions such as the new expiration date of my credit card. I gave this to him and he said it was validated. He then asked me to confirm my credit card number which started with a "4". I asked him why they needed my credit card number since I had paid off my account years ago. He said that as part of my agreement, I was to receive an additional 60 months of magazines at a reduced price of $10/month. I told him that I did not remember agreeing to that 5 years ago, and he said he had my agreement that clearly stated that. I told him again that I did not owe anything, didn't want anything else and had not agreed to the additional 60 months. Just prior to this I had taken my credit card from my wallet and was about to give them my number, but something made me fill uncomfortable in doing so. The 60 month reduced rate agreement which they said I had agreed to made me even more paranoid and I put my card back into my wallet without confirming the number. I then told them that I had not agreed to that and he said that they would send the magazine list and my agreement in the mail in 3 or 4 days. I asked for a phone number, name and name of the company and they immediately hung up. I try to call back at the [protected] number just to see who would answer and I keep getting an error message saying that the network is having problems and can't connect. I hope I dodged a bullet, but after reading these other complaints, I will definitely be watching my credit account and the mail for anything from these guys.
How can they get away with this and why can't something be done with all of these complaints?
I got talked into a subscription and when I was told that I had agreed to buy it again, I was angry. But I...
Heartland Inc. has harassed my elderly disabled parents, calling them at all times of the day and night also the Flint Bible Institute, where I am working for a degree. They have told me I owe them $1450.00 for 10 magazines I never ordered. They told me to give them my Master Card numbers and subscribe me to addtional 4 magazines for 20 more months at $49/ MO. They said if I will agree to this they will never bother me again... so I agreed so they will leave me alone... depressed at Christmas with a headache because of this unwelcomed predator after credit card account access
heartland has called me several times saying i was receiving magazines from them. i do not. they are now telling me that i owe for an extended 60 month subscription that was automatically added on to my original subscription. i tried to tell them that idonot receive magazines from them and i will not be responsible for the payments they have threaten to take me to collections. these people are uneal. I have never been sorudely treated . they wouldn't even try to help me get this straightened out.i will never order any magazines ever again. the company i do receive magazines from have said they have received several complaints about heartland pulling this kind of scam. but i will never again order anymore magazines.
I received a call stating they were a magzine company, and they wanted me to know that another company was calling their customers pretending to be them. I didn't catch their name, and now I question if they ever gave it to me. Since I was receiving magazines from a company, I assumed it was a legitimate call. They verified my name, address and credit card number. Since they had my information, I thought it was the company I had ordered from before.
They never told me it was a sales call. They asked me what magazines I liked to read. They said they were going to send me a list of magazines for me to chose from. I kept asking if I was committing to anything. They kept stating they were going to send a list for me to look at.
Four days later I received a list of magazines along with a letter stating I had agreed to automatic billing with my credit card for the 10th of each month for $49.90 for 19 months. They never mentioned or asked anything pertaining to that in the phone conversation. They had that I had agreed to 60 issues of Ladies Home Journal and Redbook (the ones I stated I like to read when they asked). There was also 36 issues of ELLE and 48 issues of SPIN. These last two magazines was never mention by either party.
The guy who was supposed to be a supervisor gave me his name and phone number and told me to call him if I had any problems. I have called numerous times and left messages, but he has never called back.
As of now May 9, I have filed a dispute with my credit card company over these charges.After that I plan to file a complaint with the BBB.
First off, I have been registered with the National Do Not Call registry since January of 2003.(I recently...