In September last year, I took out a subscription for the Build the Hogwarts Express, but already had a subscription to build the Spitfire. When I got confirmation of my new subscription, my finances changed, forcing me to put one of them on hold. I decided it would be the spitfire. I received an email telling me my first issues for the hogwarts express would be arriving within 28 days. This never happened. I tried asking customer services where these issues was but got nothing, until a couple of weeks ago, where I was told, this will not be issued as yet, ( & may never be issued). I asked for my subscription to the Build the Spitfire to be restarted from where I left it, (issue 4), & was told I could only restart from issue 27, & hope that issues 4-26 will be available. I did say that this is not acceptable, as I would be wasting money on trying to build something that could not be finished. I was told to purchase issues 4-26 in one go, (which is something I can not afford to do, due to my finances), & restart my subscription from issue 27. This has put me off ever build any more models, & feel this is a disgraceful way to treat customers who spend thousands of pounds on the models. I have experienced this from other companies in the past. I have mental health issues, & building models was my way of staying calm. This has caused me a great deal of stress, & am considering taking this much further.