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Hachette Partworks
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Hachette Partworks
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12 complaints
1 resolved 11 unresolved
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G
9:54 am

Hachette Partworks - Ultimate graphic novel collection

I ordered one book on 13th April.. I was charged 5 times. I'm owed a refund of £49.96. I've been waiting for 4 weeks but all I get are identical e-mails and promises. Give me back my fifty quid please... And apparently because my complaint is short its "Unlikely to be resolved" according to the information at the end of this complaint form so ill just add a few more words. And give me back my fifty quid.

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Update by Ghost1473
May 09, 2022 10:03 am

I ordered one book on 13th April. I was charged 5 times. I'm owed a refund of £49.96. I've been waiting for 4 weeks so far but all I get are identical e-mails and promises. And I'm not from the US as the other complaint form says. I'm from the UK.. Thats why I'm doing this again [email protected] .. Just give me my money back please.

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Hachette Partworks - Classic routemaster

I have been trying to get the outstanding parts of the Classic Routemaster for a long time. Since CNA in South Africa stopped selling your issues we battled to get the issues from you. This was about two years ago when Covid 19 started. I did pay Hachette for a couple of issues but did not receive it for months on end, but my payment went through. I wa...

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Hachette Partworks - spitfire

hello my sub scription number is 00066118260006 I am still awaiting the parts for the Spitfire and they don't seem to be coming to me I wish to complain as

I have been awaiting quite along time please can you provide me an explanation

why there is such a long delay the parts come out monthly so i am looking forward to completing my MK1 spitfire

kind regards Michael Machell

Desired outcome: I would like the parts sent out to me as soon as possible and I would like an apology and I would like this to be put right,

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M
10:19 am

Hachette Partworks - subscriptions

In September last year, I took out a subscription for the Build the Hogwarts Express, but already had a subscription to build the Spitfire. When I got confirmation of my new subscription, my finances changed, forcing me to put one of them on hold. I decided it would be the spitfire. I received an email telling me my first issues for the hogwarts express would be arriving within 28 days. This never happened. I tried asking customer services where these issues was but got nothing, until a couple of weeks ago, where I was told, this will not be issued as yet, ( & may never be issued). I asked for my subscription to the Build the Spitfire to be restarted from where I left it, (issue 4), & was told I could only restart from issue 27, & hope that issues 4-26 will be available. I did say that this is not acceptable, as I would be wasting money on trying to build something that could not be finished. I was told to purchase issues 4-26 in one go, (which is something I can not afford to do, due to my finances), & restart my subscription from issue 27. This has put me off ever build any more models, & feel this is a disgraceful way to treat customers who spend thousands of pounds on the models. I have experienced this from other companies in the past. I have mental health issues, & building models was my way of staying calm. This has caused me a great deal of stress, & am considering taking this much further.

Desired outcome: Proper action taken against customer services, & a promise that I can restart my subscription from where I left it, (issue 4).

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M
12:23 pm
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Hachette Partworks - Hogwarts express subscription.

In September 2020, I took out my subscription to the above build, & was given a subscriber number & told via email that I would b receiving my first issues within 28 days. Up until now, I have not received any parts. But have now been informed by customer services that this build has not yet been released, & may never be released. I enjoy my model building...

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C
7:58 am

Hachette Partworks - Undelivered issues for which I have already paid

I subscribed to the above series. I paid for each and every issue on debit order. They failed to deliver 9 parts in the series. I lodged this complaint with them on 18 Sept 2019. I had to follow up with them on numerous occasions to get a response, and eventually I was told that some of the issues had been dispatched - they did not arrive. I then followed up again - after much to-ing and fro-ing this is the response I received:
"Thank you for your email.
I am very sorry about this.
Unfortunately, we do not run this collection anymore, so we will be unable to send out any issues or refund for this. We do not have this collection or accounts on our system also.
Please accept my apologies again for any inconvenience caused by this.
If there is anything else we can do at the moment please let me know.
Kind regards
Ellie"
Does this company really think it's okay to take money out of your bank account, not deliver, lie about saying they have sent you stuff and then change their minds, and not at least refund my money?
This is actually theft... apart from the fact I now have an incomplete series...

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M
May 08, 2021 9:08 am

In my opinion, Hachette part works just do not care about their customers. All they think about is how much money they can make. When we complain about things, we never get any apologies from them. They always blame the system.

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N
4:39 pm
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Hachette Partworks - ultimate graphic novel collection

I have sent this email to them 3 times and not received a reply. they have now stopped sending me copies and stopped taking money but i want to return two issues for a refund Hello There, subscription number 0006478492001 i am sorry to say that i am not very happy with the customer service i have received and today was the final straw. I have been...

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M
12:21 pm
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Hachette Partworks - customer service live chat.

Hello, this morining i used the live chat to try and finally get some answers to why issue 26 of build the terminator hasnt been released as it was due 21/8/19...the staff member called lee was unhelpful, rude, and felt the need to lie directly to me claiming it is available to purchase directly from hatchette dispite the web site clearly stating OUT OF...

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C
9:57 am

Hachette Partworks - marvel graphic novel

Cancelled my subscription in January 2019 and have received no further issues, no letters or confirmation of cancellation and then I receive a letter in August 2019 threatening further action because I owe them £39.96. Tried contacting customer services and get no sense from them requesting details of the last issues received, no understanding that as this was 7 months ago I have no idea!

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9:56 am
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Hachette Partworks - routemaster

Mr K Ryder, 39 Main Avenue, Shaws Trailer Park, Harrogate, HG2 7NL 31st August 2018 Hachette Partworks Ltd PO Box 77 Jarrow NE32 3YH Subscription Number: I am a little concerned about the continuity of the model Routemaster that I have subscribed to receive from you, so far, I have received, 1 to 16 and 21 to 24, but cannot continue building the...

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A
4:12 am
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Hachette Partworks - money

I am very very angry, Tell me why have this company taken money out of my account. Fair enough they've put it back now. But want to know how they've gotten hold of my bank account details. What is this?? Who are they?? It's very dodgy to know my details and then take money out. I have no idea who they are, the name didn't ring any bells and the amount...

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M
12:58 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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Hachette Partworks - Scammers

I subscribed to this companies "Build the Flying Scotsman" series, having purchased the first copy in the newsagents. I subscribed on line and opted to pay by direct debit, thought would be the easiest method. I received the first shipment - two issues, and waited for the next shipment. On the 16th Feb. 2008 I received a letter from Hachette asking for...

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Ultimate graphic novel collection
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