Public Storage review: Customer service

I use the Public Storage in Denton, Texas. I moved in May of this year but had lost the key to my lock and unable to get my belongings when I stopped by Public Storage. I was moving that same day and did not have time to wait for a locksmith to show up. After I moved, I spoke to someone on the phone and was told that I could complete a form to authorize the lock to be cut off and replaced by Public Storage lock until I could come back and pick up my property. I requested the forms be emailed to me and was told that could not be done which I do not understand because it is a simple task to do. Instead, I was told that I needed to go to a Public Storage in Buda, Texas nearest to where I now live and complete the second form.

I drove to Buda, as requested and filled out the required form to have my lock cut off and then replaced by a lock provided by Public Storage. Several days later I received a voicemail from the Public Storage in Denton telling me that I needed to go back to the Buda location and complete another form before the lock switch could be made.

This frustrated me because I had already made one trip and it was not my fault that the employee at the Buda location did not give me both forms to sign when I was there the first time. In the message that I received from Public Storage, I was told I needed to go back…no hey, we are sorry for the inconvenience do you mind going back to fill out the second form.

Furthermore, I was miffed that from the beginning those forms (I was told) could not be emailed to me to be filled out and emailed back. I simply don’t understand that. It is a simple task to do but no, I had to travel to another store in person. To date, I have not driven back to the store in Buda.

Additionally, my rental fee was paid through August 14th and a couple of days after August 1st, I received several texts and emails that I was being charged a late fee.

That said, I am frustrated with the poor customer service and what I perceive as a lack of effort.

I have since received an email, titled "NOTICE OF CLAIM" because I have not paid nor have, I gotten my property.

I now live 4 hours from Denton. I am done cooperating and no longer want my personal property. You can do whatever you want with it. I have read the notice of claim and understand, and I am fine with whatever legal action your company decides to take against me.

Regards,

Waylan Rhodes