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Public Storage Customer Service

149 Reviews

Public Storage

701 Western Avenue
United States - 91201

Customer Support Phone Numbers

+1 800 567 0759(Existing Customers)
85 43
+1 800 688 8057(Reserve Storage)
13 11
+1 888 797 6980(Modify Reservations)
12 6
+1 866 444 4747(Pay By Phone)
3 4
Mon5:00 AM - 9:00 PM
Tue5:00 AM - 9:00 PM
Wed5:00 AM - 9:00 PM
Thu5:00 AM - 9:00 PM
Fri5:00 AM - 9:00 PM
Sat5:00 AM - 8:00 PM
Sun5:00 AM - 8:00 PM

Public Storage Complaints & Reviews

Public Storage / brandy at 6451 hilltop drive, north richland hills tx

DRP2017 on Apr 16, 2017

Brandy allowed several people to live in storage unit! One of them is a well known needle junky! You will find needles on the roof building G! As well as allowing​ them to keep a extension cord plugged in all day and night! She also mentioned that she does drugs as well! She allowed people...

Public Storage / storage bin and customer service

Shea Ladyt Love on Apr 6, 2017

My complaint regarding Public storage is their customer services reps lie, and you cannot get any response from corporate headquarters. I've been trying to contact them since Monday April 3rd, when you call them and they transfer you it gets disconnect and the numbers division levels leave for you to call belong to someone else. I need help real asap

Public Storage / rental unit

walkease1 on Apr 4, 2017

How is it possible that you could raise the rent whenever you want multiple times during the year ridiculous amounts of money I had been there 60 days and you raise my rent raised it again less than a year later and yet another raise going to get together some people to file a class action...

Public Storage / storage unit company

MDJook on Apr 2, 2017

Just to let you know, my storage unit k-031 at your ft caroline rd public storage office, is empty. Its all yours you crooks!!! And liers!!! When I moved into your unit, I was informed and I was told I could acess it as much as I wanted to, and I could work in it also. Which things were...

Public Storage / employees breaking into units

nt85 on Mar 28, 2017

This place is a complete scam. Employees are breaking into units at this location and switching locks for easy accessibility into other people's storage lockers. I got the run around from the "property manager" who insulted my intelligence as well as his fellow staff after discovering that...

Public Storage / public storage - wrongful auction!!!

Mel Cook on Mar 9, 2017

Public storage in tajunga, ca Ps- locked me out!!! Ps- never gave me written notices nor received certified mail giving me an auction date. Pb- employee gave me wrong information and totally mislead me. Ps - over charged late fees!! Ps- rejected my family members payment. Stole / sold my -...

Public Storage / storage unit.

mamatrina on Mar 7, 2017

I had rented a storage unit from 6/2016 until 3/2017, during that time rats invested and ruined my whole 2 bedroom apartment full of belongings. Also, there was mold and an apparent water leak. The local manager and corporate office refuse to assist me with compensation for my damaged...

Public Storage / rental price fraud

Borisrebac on Mar 1, 2017

Hello, This is 6th time I'm writing regarding this problem. I called to find a place for my semi-truck. I found a public storage branch in Mt. Prospect, Illinois. I gave the dimensions over the phone (to public storage employee), I gave from-to dates, I have been told about the price, I...

Public Storage / public storage is using an illegal contract in california, violating sssfa and all their customers in the process.

David Goldner on Feb 25, 2017

I say this out of my own Experience with Public Storage Inc and then researching the law and their illicit Form Contract that does indeed violate that law in multiple provisions they have authored into it. And they hold the contract up like Captain America's Shield when it actually...

Public Storage / unwarranted, late fee and no customer service

bobbilly on Feb 15, 2017

I am renting a storage space from public storage. I recently tried to pay my monthly rental online through their website. For some reason I kept getting an error. wrong URL. Since I was logged into their website I figured the error had to be theirs. after trying 4 times with no success, I...

Public Storage / I rented a storage on 2/6 and it was broken in on 2/13, yes a week later!

Janis Robinson on Feb 14, 2017

I went to the store at 26572 and purchased a storage. The people their a man and a woman helped me. We were talking and she asked me was I sure that I needed a small unit? I said yes! It's for my daughters shoes and others things that she left, when she moved by to Nashville! I think the...

Public, Storage inc / storage locker

Rocky on Dec 27, 2016

Public storage pirates, lies, broken promises, locks your unit, confiscates your material! Headquarters glendale, az, u. S. A. Public storage promises $1 for the first month's rent. My first month's "rent" totaled 57.25!! They never did a one dollar rent for me. Public storage ha...

Public Storage / hot unit and late fee

Sixcia Devine on Dec 11, 2016

From: Sixcia Devine #25439 In October I was set up for automatic withdrawal payments but when my card needed to be updated the withdrawal service was not updated. I am currently being charged $47.00 for a late fee. I am asking that this fee be waived. I have never been late and always pay...

Public Storage / no notice of auction

Nicole Hampton on Nov 14, 2016

I wasn't told until last Friday that my unit is going to auction tomorrow. When I spoke with property manager 2 weeks ago she never mentioned it! I'm in recovery from alcohol and I'm currently volunteering as an Addiction Recovery Coach in Bridgeport, CT. I moved my stuff into a unit at...

Public Storage / liars

Mike on Nov 1, 2016

Do not use Public Storage, these people are real thieves and liars! First of all they lied to me about the size of the unit, it was way smaller than it was described. So I ended up renting another unit and paying extra! Then they increased the bill without any warning. I went to their...

Public Storage / storage unit

Weaver Ron on Sep 15, 2016

I was told they no longer would be able to let me have access to 24 hr to store my trailer, the manager told me I needed to find a different place and told me she didn't know how long I had to get out by and wanted to let me know because the cops may come when I came to get my trailer I...

Public Storage / bait and switch pricing

BrianCarll on Sep 14, 2016

We were baited and switched. We signed up online for $158 / month. I asked at the store in person if this was an introductory rate and we were told that sometimes the rates might go up "like after a year or something, but usually only by like $5 dollars." Obviously I wasn't comfortable...

Public Storage / public storage

Lance Norf on Sep 6, 2016

On July 31st 2016, $684 dollars taken out of Wells Fargo bank account. Payment submitted was for $176 dollars. I have contacted public storage over 10 times. Not once has anyone contacted me. In will be contacting better business bureau immediately. Lien and extra fees and b no communication whatsoever. Unprofessional business fraud practices.

Public Storage / public storage rent increase vs. new rental offerings

StorageRipOff on Aug 6, 2016

I moved to Johns Creek, GA in February, 2015 and had to downsize from 5-bedroom home to 2-bedroom apartment. Rented a 10x30 Storage Unit for $244. After only 4-months later the rent was increased to $286 (17% increase). 2nd Lease Renewal increase rent to $335 (another 17%). Property Manager...

Public Storage / unfair business practices, theft of services, and bad customer service

Ms Hurt on Jul 17, 2016

Public Storage ruined me and my kids life. I went thru a verybad domestic situation and was forced to put allmy belongings in storage in 7/15 and go into a safe haven with and my children. In 4/2016 I moved into a house and had planned on retrieving our things from storage. Two days after...