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Public Storage Customer Care Service

Public Storage

701 Western Avenue
United States - 91201

Customer Support Phone Numbers

+1 800 567 0759(Existing Customers) 79 32
+1 800 688 8057(Reserve Storage) 13 7
+1 888 797 6980(Modify Reservations) 11 4
+1 866 444 4747(Pay By Phone) 3 0
Work days:
Mon5:00 AM - 9:00 PM
Tue5:00 AM - 9:00 PM
Wed5:00 AM - 9:00 PM
Thu5:00 AM - 9:00 PM
Fri5:00 AM - 9:00 PM
Sat5:00 AM - 8:00 PM
Sun5:00 AM - 8:00 PM

Public Storage Complaints & Reviews

Public Storage / The employees have talked to my family about my personal business

Sen Witherspoon on Sep 7, 2017
On September 5, 2017 at 12:06 p.m. call my daughter and discussed with her my personal business. I personally would like to see that she is fired for disclosing my business, it against the law. Now they are trying to charge me for a lien fee and late fees even after I explained to her I...

Public Storage / Customer Service

Valerie JB on Sep 7, 2017
I had a unit at public storage but wouldn't be there for the full month. They rang down my phone day and night for a payment. I asked if this payment would cover the next month and the employee told me YES. Now i go to retrieve all my items and i have no access to my storage unit because...

Public Storage / Money owed to me for paying previous months, yet already vacated!

MAD87 on Aug 31, 2017
I paid $188 for 2 months parking space. From 8/11/2017-10/01/2017. $82 set as monthly rent feel. That would make 2 months at $82 plus a $24 admin fee. I vacated today 8/31/2017 to be told my refund for a whole month paid is only going to be $60. Not only am I 100% dissatisfied but I will...

Public Storage / manager on site

Marteasa on Aug 17, 2017
My location is in corona 1351 Pomona RD corona ca the Manager on site Krystal .. is not Proffessional at all her attitude and demeanor is horrible, not hopefully at all there is no customer service, as a customer I felt threaten but her actions and attitude I tired to work out my situation because there are charges on my account that I didn't agree on

Public Storage / fraudulent charges placed on account after move-out

Heywait4Me on Aug 13, 2017
Over the past 15 years, I have had a storage unit with Public Storage in many different facility locations, and I have never had any problems. I always set up my account on auto-pay, I have never had any fees put on my account after move-out. Nothing. A few months ago my debit card got...

Public Storage / broken elevator for over 5 weeks at storage

Sandra Ynclan on Jul 31, 2017
The storage unit i rented had a elevator and is on the 2nd floor unit #2694 at 10280 e. Colonial drive, Orlando, Fl. The elevator has been broken for over 5 weeks and i was told i would get the month of August free to allow me once elevator fixed to move out. As of today they are telling...

Public Storage / public storage lien practices - stay away from ps!

Reddinc on Jul 28, 2017
Don't use these guys if you value what you're storing. PS is apparently all about selling your stored items rather than being in the customer service / storage business. BEWARE! Here's what happened to me. Columbus Ohio Hamilton location. PS did not provide written notice of a rate increase...

Public Storage / employee

FRANCES TRINIDAD on Jul 21, 2017
I've occupied a unit at 130 Hillcrest Blvd, Schaumburg, IL 60195-3160 for 2yr 8 month(not my first time renting here). The past 2yrs I've been paying on the 15th along with the $20 late fee without an issue. I received a call today from someone who refused to give her name (it was NOT...

Public Storage / wrongful storage auction

Karriemk on Jul 20, 2017
This message is for anybody who has any information on unit 3093, account #18999064, that was sold in azusa, ca at public storage on June 20, 2017. This unit was illegally auctioned after I had gone to Public storage the morning of the auction to pay the balance of my unit, when they...

Public Storage / burglarized storage unit

Cartro on Jul 13, 2017
On June 9, 2017, I vacated my unit at Public Storage Facility on Hegenberger Rd. in Oakland, CA. Upon entering my unit, I immediately realized that my unit was burglarized. I went down to the office to complain and requested to speak to the manager. I spoke to Migdalia Torres Martinez. I...

Public Storage / missing and damaged property at public storage unethical business

Beware of Public Storage on Jul 10, 2017
My complaint against Public Storage @ 895 Cobb Pkwy Marietta, GA the District Mgr is Greg Lovelace. I moved my property out only to find all my boxes had been gone thru, bags ripped, missing property, damaged property, furniture, cords ate thru and rat droppings on everything when I...

Public Storage / unit/customer service

Angrodriguez01 on Jul 6, 2017
I was told my due date was July 5th from the office I rented from while customer service said it was due July 1st. They need to be more clear when renting out units they started I needed to add an emergency contact even though I started I didn't want one/ so I listed my kids father. Before...

Public Storage / Bad Service

Laura Noe on Jul 3, 2017
We was with Public Storage for almost two years. We just vacated on July 1st 2017. We called to let your company know that we were vacating on July 1st 2017. And made sure we did not have to pay for any for July. We got everything out of our unit July 1st early that moring. When it wa...

Public Storage / managers holding units hostage, refusing access to move out, illegal fees, and theft

Barnstormer Taylor on Jun 29, 2017
This place is a case study in progress. The employees hate their jobs, do not want to be working there, or be bothered by the consumers that pay to rent. These girls do not give a rats [censor] what the image of this company is, are not interested in customer service. They cut off lock...

Public Storage / payment and then told it was auctioned

Jennifer Jurgensen on Jun 29, 2017
I was told to pay my unit, I had sent 3 cashiers checks and none were honored. In this time I was incarcerated and had my boyfriend make a payment. He did and said he'd pay more over the weekend. Only to find out Monday it was already auctioned. How come I owe the full amount if it wa...

Public Storage / storage unit

queenyollie on Jun 21, 2017
I went to my storage unit in Belton MO yesterday and found that it was infested with MICE!!! The on-duty manager just pushed me off on the insurance which only covers $250 worth of damages! I have reached out twice to the District Manager Travis Olson who has yet to respond! ! The unit...

Public Storage / customer service

Masonluttrell on Jun 14, 2017
I will never use this unit again i had picked up my items from the unit as i went to leave i had an employee at the mclean virginia location yell at me because she was walking her dog AT WORK while on the clock and because i wasnt expecting a dog to be at this womans workplace i almost ran...

Public Storage / unit raises for maitance, what maitance?

GGGrimm on Jun 3, 2017
I'd like to know why the price of my unit has gone up twice in the year and a half that I've had this unit? The girl told me for maitance, what maitance? I rented from this exact place years ago and nothing looks any better than it did back then, so what maitance are we talking about? They...

Public Storage / employee

Amanda Reed on May 12, 2017
The Afro-American woman began harassing me by pounding on my window of my vehicle that i got into because of the hail and rain. I was killing about an hour of time before having to pick up my son from school down the street. She threatened me and said she was watching me sleep all morning...

Public Storage / illegal tampering with an cliente account

PublicstorageFRD on May 8, 2017
Prior to April 4, 2017, my bill was payed for know problems, except for an employee who was making rude comments and suggestions of making a get away with my rent money. Which is exactly what they did. Because two to three days later someone placed a padded lock on my unit A145, and I wa...

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