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Public Storage Customer Care Service

Public Storage

701 Western Avenue
P.O. Box 25050

United States - 91201

Customer Support Phone Numbers

Work days:
Mon5:00 AM - 9:00 PM
Tue5:00 AM - 9:00 PM
Wed5:00 AM - 9:00 PM
Thu5:00 AM - 9:00 PM
Fri5:00 AM - 9:00 PM

Public Storage Complaints & Reviews

Public Storage / managers holding units hostage, refusing access to move out, illegal fees, and theft

Barnstormer Taylor on Jun 29, 2017
This place is a case study in progress. The employees hate their jobs, do not want to be working there, or be bothered by the consumers that pay to rent. These girls do not give a rats [censor] what the image of this company is, are not interested in customer service. They cut off lock...

Public Storage / payment and then told it was auctioned

Jennifer Jurgensen on Jun 29, 2017
I was told to pay my unit, I had sent 3 cashiers checks and none were honored. In this time I was incarcerated and had my boyfriend make a payment. He did and said he'd pay more over the weekend. Only to find out Monday it was already auctioned. How come I owe the full amount if it wa...

Public Storage / storage unit

queenyollie on Jun 21, 2017
I went to my storage unit in Belton MO yesterday and found that it was infested with MICE!!! The on-duty manager just pushed me off on the insurance which only covers $250 worth of damages! I have reached out twice to the District Manager Travis Olson who has yet to respond! ! The unit...

Public Storage / customer service

Masonluttrell on Jun 14, 2017
I will never use this unit again i had picked up my items from the unit as i went to leave i had an employee at the mclean virginia location yell at me because she was walking her dog AT WORK while on the clock and because i wasnt expecting a dog to be at this womans workplace i almost ran...

Public Storage / unit raises for maitance, what maitance?

GGGrimm on Jun 3, 2017
I'd like to know why the price of my unit has gone up twice in the year and a half that I've had this unit? The girl told me for maitance, what maitance? I rented from this exact place years ago and nothing looks any better than it did back then, so what maitance are we talking about? They...

Public Storage / employee

Amanda Reed on May 12, 2017
The Afro-American woman began harassing me by pounding on my window of my vehicle that i got into because of the hail and rain. I was killing about an hour of time before having to pick up my son from school down the street. She threatened me and said she was watching me sleep all morning...

Public Storage / illegal tampering with an cliente account

PublicstorageFRD on May 8, 2017
Prior to April 4, 2017, my bill was payed for know problems, except for an employee who was making rude comments and suggestions of making a get away with my rent money. Which is exactly what they did. Because two to three days later someone placed a padded lock on my unit A145, and I wa...

Public Storage / public storage facility, chicago il broadway st

KLV on Apr 30, 2017
We booked a storage unit 1 month from moving, had to cancel it bc they don't hold them for that long (after the 2nd visit there I was told this). Ok, np. Booked a unit 11 days from moving (I looked at the unit twice). Morning before move, I get an email stating the fee is now double what I...

Public Storage / customer service

This public storage facility off cousteau in laguna hills is such a joke. I had one of my worst customer service experiences today. Some gross rude lady named jennifer interrupted my appointment because she had to let me know I did not qualify for any promotion and I would have to pay the...

Public Storage / brandy at 6451 hilltop drive, north richland hills tx

DRP2017 on Apr 16, 2017
Brandy allowed several people to live in storage unit! One of them is a well known needle junky! You will find needles on the roof building G! As well as allowing​ them to keep a extension cord plugged in all day and night! She also mentioned that she does drugs as well! She allowed people...

Public Storage / storage bin and customer service

Shea Ladyt Love on Apr 6, 2017
My complaint regarding Public storage is their customer services reps lie, and you cannot get any response from corporate headquarters. I've been trying to contact them since Monday April 3rd, when you call them and they transfer you it gets disconnect and the numbers division levels leave for you to call belong to someone else. I need help real asap

Public Storage / rental unit

walkease1 on Apr 4, 2017
How is it possible that you could raise the rent whenever you want multiple times during the year ridiculous amounts of money I had been there 60 days and you raise my rent raised it again less than a year later and yet another raise going to get together some people to file a class action...

Public Storage / storage unit company

MDJook on Apr 2, 2017
Just to let you know, my storage unit k-031 at your ft caroline rd public storage office, is empty. Its all yours you crooks!!! And liers!!! When I moved into your unit, I was informed and I was told I could acess it as much as I wanted to, and I could work in it also. Which things were...

Public Storage / employees breaking into units

nt85 on Mar 28, 2017
This place is a complete scam. Employees are breaking into units at this location and switching locks for easy accessibility into other people's storage lockers. I got the run around from the "property manager" who insulted my intelligence as well as his fellow staff after discovering that...

Public Storage / public storage - wrongful auction!!!

Mel Cook on Mar 9, 2017
Public storage in tajunga, ca Ps- locked me out!!! Ps- never gave me written notices nor received certified mail giving me an auction date. Pb- employee gave me wrong information and totally mislead me. Ps - over charged late fees!! Ps- rejected my family members payment. Stole / sold my -...

Public Storage / storage unit.

mamatrina on Mar 7, 2017
I had rented a storage unit from 6/2016 until 3/2017, during that time rats invested and ruined my whole 2 bedroom apartment full of belongings. Also, there was mold and an apparent water leak. The local manager and corporate office refuse to assist me with compensation for my damaged...

Public Storage / rental price fraud

Borisrebac on Mar 1, 2017
Hello, This is 6th time I'm writing regarding this problem. I called to find a place for my semi-truck. I found a public storage branch in Mt. Prospect, Illinois. I gave the dimensions over the phone (to public storage employee), I gave from-to dates, I have been told about the price, I...

Public Storage / public storage is using an illegal contract in california, violating sssfa and all their customers in the process.

David Goldner on Feb 25, 2017
I say this out of my own Experience with Public Storage Inc and then researching the law and their illicit Form Contract that does indeed violate that law in multiple provisions they have authored into it. And they hold the contract up like Captain America's Shield when it actually...

Public Storage / unwarranted, late fee and no customer service

bobbilly on Feb 15, 2017
I am renting a storage space from public storage. I recently tried to pay my monthly rental online through their website. For some reason I kept getting an error. wrong URL. Since I was logged into their website I figured the error had to be theirs. after trying 4 times with no success, I...

Public Storage / I rented a storage on 2/6 and it was broken in on 2/13, yes a week later!

Janis Robinson on Feb 14, 2017
I went to the store at 26572 and purchased a storage. The people their a man and a woman helped me. We were talking and she asked me was I sure that I needed a small unit? I said yes! It's for my daughters shoes and others things that she left, when she moved by to Nashville! I think the...

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