Public Storage’s earns a 1.2-star rating from 328 reviews, showing that the majority of storage unit renters are dissatisfied with their storage solutions.
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cheating those who evacuate
I was in Public Storage for 3 months. I let them know a month in advance I was moving out, I reminded them a week in advance, I told them again the day before, and the day of move out.
3 weeks passes since I move out and they contact me saying I owe them money. I called back repeatedly trying to find out why, no answer, it would go to an answering machine for which they refused to return the calls. Finally, I sent a certified letter demanding to be contacted and they did, and the guy who contacted me said he was not trained to handle the situation and would have someone contact me back, which didn't happen til I sent another certified letter. Then I was contacted back saying that I owed them 2 months rent. I said for what, I evacuated my unit. They said there are still items in it which some may deem valuable, I requested to know what items that may be, they could not tell me. For weeks I sent certified letter after certified letter trying to get it cleared up, they now claim I owe them hundreds of dollars for the proceeding months after my evacuation of the unit. They auctioned off whatever property they claim was in the unit. They are now sending me letters threatening lawsuits and reporting against my credit. The sad thing is all this could have been avoided had I not dated one of their employees, who's boss had a crush on her.
The complaint has been investigated and resolved to the customer’s satisfaction.
stolen property
I had rented a storage unit for nearly 3 years without any issues until the week before I was scheduled to vacate at the end of June of this year. I had visited my storage unit on Sat June 21st to grab a few boxes and things were fine. I called the office on Thurs. afternoon which was June 26Th to inform them I would be vacated by the end of the month. I...
Read full review of Public Storage and 2 commentsbad service
I filed a water & rodent loss/damage claim against Public Storage. Their loss/damage claim representative is Hertz Claim Management. After months of debates with Public Storage's On-Site Manager Edwina Pechardo & Hertz Claim Management's Supervisor Kevin Acree my case was sent to Hertz Claim Management for review and was promptly denied. The denial letter only made mention of the water damage. They claim that the water was run off standing water in a facility that doesn't have running water or water piping. Public Storage or it Agents didn't take under consideration the structural damage that allowed the run off water to enter their structure. Nor did they consider the rodent damage portion of my claim. I was told that without pictures they couldn't consider the rodent damage. That is understandable, but Hertz denied my water damage claim without said pictures. I have since forwarded copies of the picture showing damage and a Public Storage employee poking a stick through one of the many holes in the storage unit's foundation.
The complaint has been investigated and resolved to the customer’s satisfaction.
We have 3 units here. Steve, the manager, is friendly and helpful. And the facility is clean and well maintained. However, there is a "floating" employee named "Luna" that works here part-time. She is terrible. Has no idea how to treat customers. Has threatened and lied to both my wife and I about rent policy and other issues. Lazy. Recommend that you refuse to deal with her and let Steve and the District Manager, Bill, know if you encounter her.
Public Storage is the worst ever! Don't let them fool you with that first month $1 stuff! They raise the rents every 5 mins. I have been a loyal customer for almost a year now at Public Storage. In August 2014 because of identity theft I couldn't pay my storage fee. But I did pay all August fees promptly on Sept. 3, 2014.
When I went to pay they said I had a lien fee of $55 so I said o.k. I will pay it. They told me at the time that I paid August rent that the $55 lien fee would be paid but instead the put the $55.00 toward Sept. payment leaving a lien fee amount owing on my bill.
Then they would not allow me access in or out of my unit without going into the office for them to let me in.
They have horrible customer service and bad attitudes!
WORST EXPERIENCE EVER!
multi-billion dollar company cheats the little guy
I stored my belongings with University Storage in Tampa when I went to live in China in 2002. They were bought out by Public Storage. I received a statement dated 12/15/06 from Public Storage with a note that I was paid to September 1 of 2007. The fee I paid was $706 for a year, including a free month. I later saw on my credit card statement that they were...
Read full review of Public Storage and 2 commentsI just want them out of my life!
This is long, so please pardon me.
I was searching for complaints on Public Storage and ran across my3cents.com.
I'm in a dilemma with Public Storage in West Haven, CT.
In March, 2006, I became homeless after my landlord did not pay her mortgage and the bank foreclosed. The bank wanted the house empty and, I was forced to place my belongings in storage. I chose public storage because of a $1.00 special they had.
When I obtained my unit, I also applied for the 3 month stay special. I was forced to stay in a hotel, that literally took all my savings. A friend found out and told me I could stay with him. But by this time, I was all out of money and had to start over trying to save, knowing I had a storage bill.
My first month prorated bill in April was $147. I paid that, but then in May, it jumped up to $211, the 2nd month. I paid it. I paid June, July and August bills of $211, sometimes $235 (late fees after the 8th).
Recently I fell behind on the payments.
I was late for my September payment. After the 8th day, they attached a late fee that made it $235. After the 15th day, they attached another $75. I called and told them I didn't have the money. That took me into October.
Late September, my part time job folded, and I had no income.
So now, I couldn't pay October bill. But I had asked the manager to bear with me. By the 3rd week of October, I found a job. But I had to wait to get paid. The storage manager agreed verbally, that I can make payments little by little until I bring the bill down. By my figurations, I thought that by the time I get paid, I would owe, about $700.
I get direct deposit, and my funds are placed every 16 and 5th of the month.
My first paycheck was in the bank on the November 5th.
On the 5th, I immediately submitted $500 to Public Storage, online payment. My bill showed that I owed $741. That would bring me late, but current with November.
On November 10th I received a letter stating that they were going to auction my unit on November 14th. I called and told them I made their payment and it went through online, it was not declined.
They stated that my bank informed them that they could not release the $500, and because they did not get the check, they were going to auction the unit.
I called my bank, and they told me that because it was a new account, certain restrictions were place on ATM and online debits for my protection. I explained to public storage the restrictions and told them that I can give them money everyday until the bill was paid. They agreed that I make weekly arrangements to pay a certain amount each week.
I kept those arrangements, took funds out of my bank everyday, and paid them the money on the day it was due. I had to make 3 payments in two weeks. The last week, Thanksgiving week, my final payment was $210. I was short $6.00. On November 28th, the day before my final payment, I informed them, and they told me that I will be charged an additional $75 if I didn't pay the $6.
By this time, I was literally crying, but arguing the reasoning behind that... for only $6.00.
The clerk offered to put in the $6.00 if I promised to pay her back.
On November 29th, I submitted my final payment of $204 ($6.00 was put in by the clerk), to a clerk, whom I did not know of. He stamped my bill as "Paid in full".
I requested to vacate. They told me that in order to not owe another bill, I would have to vacate by November 30th, the following day. I told them, impossible, I would not have any funds until December 5th. I gave them all I had.
On the same night I paid the bill in full, I borrowed the money to get a big truck from Uhaul, paid a driver and another guy to help me move. We went to Public Storage.
I keyed in my access code, and it stated, "access denied".
But I didn't give up. The gate was open, and the guys had the idea to get my things and bring them to the gate to load the truck.
I went to my storage unit, and it had a lock on it.
Now I had no way to get my things, before the deadline, and I paid money for a truck and help. $150.
The following day, I went to Public Storage, paid the clerk her $6 and explained that I had come there the night before with a truck to get my things, but, there was a lock and I could not get them. She explained that she would have felt uncomfortable if she left my unit opened. I told her that I spent a lot of money on a truck I could not even use, and now I had no money for another truck or help.
I told her that now, the only way for me to get my things out is to use my Blazer. But that would take a while. I have 6 rooms of furniture!
She told me that under the circumstances, she would work with me. I promised her that I will move my things out day by day, after work.
From December 1st thru December 9th, I have been moving my things day by day with my Blazer. When I got paid on the 5th, I had to pay back, the person I borrowed the money to get the truck, and that left me with only $64. So, I still don't have the money for a truck.
Today, December 10th, @6AM, I went to Public Storage and took another load.
Seems like it will take only about 4 more loads before I'm all moved out.
At 2PM, I went back to Public Storage to get another load, and my access was refused.
Now they are telling me that it's past the 8th, and before I can get anything else, I have to pay them $86.
Is there anything I can do? I won't have any more money until the 16th, and it seems that they are putting me deeper and deeper in the hole.
I can't wait to stop dealing with Public Storage. I just want them out of my life!
The complaint has been investigated and resolved to the customer’s satisfaction.
They increased my rate 100 dollars just because they could. In the past, they attempted to break into my unit illegally by breaking my lock. District managers are the worst. Legal doesn't respond. Corporate doesn't respond.
Biggest ripoff in the U.S. storage circle.
This is company is a huge rip off; office hours are when the manager feels like arriving or leaving - late office opening and early office closing are normal; rental rates increase monthly; lien fees and late charges can appear monthly; customer service is impossible to reach a live person - Public Storage is a scam and needs shut down!
Hi ive been a long time renter over 10 years and rent for a 20x10 foot space went from under 300 to now 733, on top of that the units had rat infestation, so all my stuff is covered in rat poop and piss, talking with management does nothing. I have unit insurance.
Manager I'd a liar rude power trip disrespectful to disable veterans a n d veterans raciest in behavior. Gaslite tactics to make her narcissistic self right even when she I'd presented with evidence she is wrong! In no way if dose a contract give power to stop disabled people from having friends or family with them to drop off or pick up storage.
Pasadena California Arroyo Pkwy Public storage charged a late fee after accepting my partial payment and affirming i have to pay by due date of month to avoid fees. I paid the partial payment on June 6th the next due date is July 1st. That doesnt make sense.
I rent from a Public Storage location in St. Peter’s Missouri. The elevator is broken. I went into the office and was told no ETA of when it will be repaired. I pay took much money monthly for this not to be an urgent matter.
I have worked with 1 person for 2 yrs! i have a unit 5x5 on 110ct in beaverton! i was late one month! im caught up! i was told 178.00 would pay it off, so i called kim same person & she processed my payment!
ive been harrassed for 2 months by phone by many! they now say they had put lien on it, my lock gone, i still owe!
I called to move out of my storage unit 1234 on November 1st 2022, at 1:41pm I have photos, the unit is clean and empty. I was changed for a whole month of rent for a storage i no longer need. I was not offered a prorate for one day. Could you please assist me in a refund for the month of November?
I have chronic illness and public storage refused to listen and obeys the robot system telling the manager saying no to stop the increasing the rental increasing each 6 months I am furuous. I am on social security disability income and I am not working. WTF! Please help!
I am trying to move my things out of storage after having my storage for over a year. The door to the storage space is broken and they are telling me they don't know when it will be fixed so I can't move my things out but they will charge me if my things are not out by August 1st and makes no sense!
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Public Storage phone numbers+1 (800) 567-0759+1 (800) 567-0759Click up if you have successfully reached Public Storage by calling +1 (800) 567-0759 phone number 0 0 users reported that they have successfully reached Public Storage by calling +1 (800) 567-0759 phone number Click down if you have unsuccessfully reached Public Storage by calling +1 (800) 567-0759 phone number 0 0 users reported that they have UNsuccessfully reached Public Storage by calling +1 (800) 567-0759 phone numberExisting Customers+1 (800) 688-8057+1 (800) 688-8057Click up if you have successfully reached Public Storage by calling +1 (800) 688-8057 phone number 0 0 users reported that they have successfully reached Public Storage by calling +1 (800) 688-8057 phone number Click down if you have unsuccessfully reached Public Storage by calling +1 (800) 688-8057 phone number 0 0 users reported that they have UNsuccessfully reached Public Storage by calling +1 (800) 688-8057 phone number+1 (866) 444-4747+1 (866) 444-4747Click up if you have successfully reached Public Storage by calling +1 (866) 444-4747 phone number 0 0 users reported that they have successfully reached Public Storage by calling +1 (866) 444-4747 phone number Click down if you have unsuccessfully reached Public Storage by calling +1 (866) 444-4747 phone number 0 0 users reported that they have UNsuccessfully reached Public Storage by calling +1 (866) 444-4747 phone numberPay by Phone+1 (888) 797-6980+1 (888) 797-6980Click up if you have successfully reached Public Storage by calling +1 (888) 797-6980 phone number 0 0 users reported that they have successfully reached Public Storage by calling +1 (888) 797-6980 phone number Click down if you have unsuccessfully reached Public Storage by calling +1 (888) 797-6980 phone number 0 0 users reported that they have UNsuccessfully reached Public Storage by calling +1 (888) 797-6980 phone numberModify Your Reservation, General Questions
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Public Storage emailssupport@publicstorage.com100%Confidence score: 100%Supportlkind@publicstorage.com89%Confidence score: 89%
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Public Storage address701 Western Avenue, Glendale, California, 91201, United States
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Renting a storage unit for $707 a monthRecent comments about Public Storage company
Unprofessional, lazy, hap-hazard, irresponsible behavior of the employeeOur Commitment
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i think i know what you are trying to say but first did you mean to say you vacated the space not evacuate?/lol!if so i hear you loud and clear best advice DO NOT PAY! tell the collection company to run the gate code reports to see when you used your code last! thats the only proof you need to show when you were there last! GOOD LUCK!
im going trew the same thing right now and i dont have anything in there they keep calling me i have even had to get an attorney to tell them to quit calling me wut to do wut to do
HAHAHAHHAHAHA THIS IS THE BEST STORY YET!
I hope you were able to evacuate! hahahahhahaha