The complaint has been investigated and
resolved to the customer's satisfactionResolved Public Service Enterprise Group (PSEG) — rudeness at pseg
resolved to the customer's satisfaction
I am having a nightmare dealing with pseg customer service. I needed my gas service discontinued - for lack of use, since I have moved out of the home and the heat is not gas but electric. I called about 4 times to request this before finally being told that after my request date, my name had been removed from the account and I was not going to be responsible for any bills after january 7, 2008. I got a bill today february 11, 2008 for over $300... I called to find out why and a rude customer service rep. Called mr. Perera rudely told me that I would get a revised bill, with no explanation about what is going on. This is crazy!!! I am just tired of rude so-called customer service people who are not adequately trained and are obviously in the wrong industry disrespecting me. It is our money that holds this company together. Law makers need to hold companies accountable to their customers - it is ridiculous to get this kind of treatment and still be paying an arm and a leg for a service I do no need. Someone please address this rudeness at pseg.