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3.8 23 Reviews 16 Complaints
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Gas South reviews 23

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Gas South Customer service is the worst

Customer service is the worst. They cost me 3 days of work

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D. O'Kon
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I am 66 years old and my sister is 69. We live in Kennesaw Georgia. We were waiting to be connected and the technician stated they came to our house and no one was home. There are three people in the house. They also stated that they called my number and it was disconnected. This is untrue, and they left and refuse to return until December 15th. Today is the 11th. So two elderly ladies will not have heat or hot water for 4 days! I believe this is cruel as the temperatures over the next 4 days will dip into the low 30's. This proves that Gas South does not care about their customers and I will be switching to another company.

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F. Rogahn
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I called in because my gas was set up for the wrong address. We made the changes and closed out the account. I then specifically asked if I would receive a bill. I was informed that I wouldn't. Lo and behold, a month later, they hit me with a bill for a service that I never actually used. This is incredibly shady. They told me that agents don't know if there will be a bill when the service is cancelled. So, why are they telling people they won't get one?!

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Gas South Amazing a company this bad at customer service can have an A+ rating from ComplaintsBoard.com!

Amazing a company this bad at customer service can have an A+ rating from Complaintsboard.com! Sneaky tactics to double your rate when your previous rate selection expires. Be forewarned! Inflexible and rude on the telephone. Have moved on to another company, and won't be back.

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A. Jast
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I recently switched to Gas South because it was supposed to be less expensive- my bill has more than doubled! The fees charged per therm are accurate and then they added on the following fees: Customer Service Fee- $6.95 AGL Pass through- $59.13 Taxes-$10.83 AGL Passthrough- $61.72 This is in addition the $74.00 cost of the actual gas! This is my first bill and more than likely will be my last! They show a lower therm rate and then nail you on fees. This is false advertising at it's finest in my opinion.

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Gas South I called in because my gas was set up for the wrong address

I called in because my gas was set up for the wrong address. We made the changes and closed out the account. I then specifically asked if I would receive a bill. I was informed that I wouldn't. Lo and behold, a month later, they hit me with a bill for a service that I never actually used. This is incredibly shady. They told me that agents don't know if there will be a bill when the service is cancelled. So, why are they telling people they won't get one?!

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Gas South I recently switched to Gas South because it was supposed to be less expensive- my bill has more than doubled!

I recently switched to Gas South because it was supposed to be less expensive- my bill has more than doubled! The fees charged per therm are accurate and then they added on the following fees: Customer Service Fee- $6.95 AGL Pass through- $59.13 Taxes-$10.83 AGL Passthrough- $61.72 This is in addition the $74.00 cost of the actual gas! This is my first bill and more than likely will be my last! They show a lower therm rate and then nail you on fees. This is false advertising at it's finest in my opinion.

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Gas South I am 66 years old and my sister is 69

I am 66 years old and my sister is 69. We live in Kennesaw Georgia. We were waiting to be connected and the technician stated they came to our house and no one was home. There are three people in the house. They also stated that they called my number and it was disconnected. This is untrue, and they left and refuse to return until December 15th. Today is the 11th. So two elderly ladies will not have heat or hot water for 4 days! I believe this is cruel as the temperatures over the next 4 days will dip into the low 30's. This proves that Gas South does not care about their customers and I will be switching to another company.

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Gas South I renew my gas plan at the end of November

I renew my gas plan at the end of November. On Nov. 3, 2020, Gas South gave me a rate of 44 cents/therm for a fixed rate plan. I compared prices using the PSC rate publication and called various companies. When I decided to remain with Gas South, after many years as a customer, they refused to honor the rate they gave me. They do not contest that they gave me the rate. They simply said that they can change their offers at any time.

They did not tell me that the rate was only good for the duration of the phone call.

This is an abhorrent business practice, and I urge all consumers to beware of Gas South. This company did not disclose relevant information to customers about its rates.

I live in Stone Mountain, GA. I was a customer of Gas South for at least 16 years.

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Gas South This should be AGAINST THE LAW!

This should be AGAINST THE LAW!
I used 190.07 Therms. My gas bill WOULD have been less than $112, BUT somehow I missed the "pick your rate" correspondence.
So instead of paying $.55/therm ($104.54)... I was charged $1.39/therm ($264.20). Difference of $160!
WHAT KINDA FOOLISHNESS! The rate should automatically renew for the Lowest Available Rate!

My bill was $353.98...! I HAD A $112 CREDIT ON MY ACCOUNT...AND HAD TO GIVE AWAY Y HARD EARNED MONEY BECAUSE A LITTLE BOX WASN'T CHECKED! GAS SOUTH is purposefully making money when this happens.

I have been their customer since 2012. This pick your rate thing has never happened to me before. You would think the company would provide a one-time bill adjustment.

I PLAN TO CHANGE TO ANOTHER COMPANY ASAP! I DON'T LIKE BEING SWINDLED OUT OF MY HEAR EARNED MONEY!

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Gas South complaints 16

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Gas South On September 10, I was paying my Gas South bill to the amount of $76.27, which is way too high in my opinion, but that's not the purpose

On September 10, I was paying my Gas South bill to the amount of $76.27, which is way too high in my opinion, but that's not the purpose of my complaint. After trying to desperately log into my account for roughly an hour, it finally let me conduct my payment. The problem? It also forced me to pay for the next month. This amount added $71.14 to my overall payment - a sum not due until September 26 (over two weeks from now). I wasn't asked at any point whether I would agree to any of this, and when I called "customer support," the unhelpful woman on the other line told me that there would be no way to reverse this charge unless I took it up with my bank. After ten minutes on the phone with my bank, I was told we could only remove it if I were to report it as being of fraudulent nature. I do feel very much defrauded and wish there was an alternative service provider. So what do we do now, Gas South? Do I listen to my bank, or will you reimburse me - WITHOUT the $30.00 penalty?

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M. Kihn
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Gas South has been charging my account astronomical amounts of money since they took over my account from *** I've been asking for months for an explanation of my charges as I have had suspicions about how they come up with their scale.I moved out of my suite at *** Hwy GA 20 SE on January 28th! I gave a call to Gas South to let them know however I received a *** in february for $157.60 and march for $198.02 how is this possible? How am I being charged when no one is in that building since January 28th? Even more disturbing whos energy am I and was I paying for all these years?-I do not wish to have service in my name -I do not wish to pay a *** for February or March -I want to be compensated for them stealing from my and putting FALSE charges on my account!

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Gas South I sold a home on 6/25, but had been out of the home since 5/21

I sold a home on 6/25, but had been out of the home since 5/21. My gas service had been with Infinite Energy. Prior to moving I left a forwarding address with Infinite Energy. I then scheduled a service disconnect for 6/24. Between the time I moved and the home closing, Infinite Energy transitioned to Gas South. The home was sold on a Friday. The following Monday, 6/28, I received a letter from Infinite Energy stating the final balance due to completely close the account. I paid it that day. I assumed the gas service was disconnected and all billable service had been paid. Weeks later I received a bill from Gas South. The bill was addressed to my previous home, but the online account had my new address. This bill included a previous balance and charges into July. I contacted customer service and explained I do not own the home. I was told disconnect would take a week and it was impossible I had scheduled a disconnect. Leaving me with a month of charges from the new owners.

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E. Lubowitz
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I received a *** that said I had to pay *** by 12/28 and that *** was paid before the due date and they still turned my gas off for no reason

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Gas South Disconnection Fee I have used Gas south for the past year at the place I was renting

Disconnection Fee I have used Gas south for the past year at the place I was renting. I was moving out of state on 10/30 and disconnected my services. I did this online, my request could not be processed until 11/03. On 11/10 I went online and paid 26.91$ that was listed as my final balance. Only to get an email today stating that I have a final bill of 74.59$ due by 12/08. I called and spoke to a supervisor who stated this is some kind of disconnection fee that Gas south bills out 10 days after disconnection. This is very misleading as this is not explained when disconnecting services online. I explained this to the supervisor who said their was nothing that can be done about this. She went further to say that disconnection should be done before the 20th of the month. How is a customer to know this information? Leases don't usually end by the 20th of the month. Their is no transparency and now I have to pay them around 100$ which is more money then I have ever owed on any of my Gas bills.

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K. Swift
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Gas South merged with the company that was my gas provider. In the merger, I was claimed as a customer. Every year that I have renewed my gas service contract, Gas South was never an option. I did not sign a contract with Gas South to be my provider and when I changed to a new carrier, they indicated that because I did not make the change within the period THEY determined, I have to pay a service cancellation fee of $150. 1. We are in a pandemic and most of us are busy staying alive and healthy. 2. I did not receive any mailed communication from Gas South advising of a deadline to terminate a contract that I never signed with them in the first place. I do not want them as a provider and they should not want me as a customer. Requesting a credit of this fee and for this account to be closed. Account Number XXXXXXXXXX

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A. Brakus
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I was informed that my services would not be disconnected and they were. I was supposed to be on this plan and it was to protect me from disconnections since I am experiencing financial troubles and they did not abide by this. Every time I call the customer service center I am told different information. Now I am forced to miss work to have the service reconnected, which I find that I should not have to pay because I was misinformed. I also have not experienced this before all the time that I have been with this company. This service sucks and they lack sympathy when it comes to it like lives are not dependent on hot water and gas. The four-hour window is not convenient for anyone with an actual job and now I have to sit in the house, miss a day's pay, and pay a $60.00 reconnection fee. I do not think so. I should not be subject to pay for this because I was informed that it would not be disconnected in the first place. I demand this fee to be waived.

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K. Stoltenberg
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I was in the process of selling my house. I had a contract and set to close. The buyer was a first time buyer and jumped the gun and had all utilities at the house transferred out of my name PRIOR to closing. Then the contract expired and failed. I had to reconnect all utilities. All other utility providers waited the reconnection fees due to the unusual circumstances. All but Gas South.

Is Gas South legit?

Our verdict: Gas South has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores Gas South's position as a benchmark of trust and quality within its industry. Users and clients of Gas South can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

Gas South earns 100% level of Trustworthiness

Perfect Trust Endorsement: Gas South achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Gas South. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Gas South resolved 100% of 16 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.

A long registered date for gassouth.com can be seen as a positive aspect for Gas South as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Gas South's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Gassouth.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Gassouth.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Gas South and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Gassouth.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Gas South.

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Gas South Gas South

Gas South. LLC promoted a OnePrice Plan to lock in rates for 12 or 24 months in September . Gas South mailed letter to my address to select one of the plans to sign and return. I selected the OnePrice Plan to lock in price at $115/month for 24 months, signed and dated plan and mailed back to Gas South on 9/28, prior to deadline by 9/30. Gas South says they never received or processed letter. Now they've increased OnePrice Plan rate to $145/month, and increased price per therm as well. Given recent increases in natural gas prices this appears suspicious and likely a method Gas South used to dishonor earlier offers and claim renewal plans were never received or processed by mail, and therefore cancel program and offer at an increased rate. Gas South offers no proof, just "we never received your letter". Additionally, Gas South claimed to have website "issues" on-and-off for past few weeks and online access to change plan during that time was unavailable. Attached pic of offer and signed and dated at time of mailing.

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R. Tillman
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On 6/7 a payment in the amount of 60.78 was made to Gas South, due to being new to the state of Georgia the vendor was unfamiliar to me which prompt for the bank to verify. After verification with all parties involved payment was said to be released to said vendor per bank. I even went as far as getting both the bank and vendor on the line at the same time. After days without seeing the payment post, I called the vendor to inquire about the delay. They at first had no recollection of what I was referring to. Eventually they sated that I would need to email a copy of my bank statement that shows the transaction which I did. Again, days went by with no response. I have called several times and each staff told me different things. I am now getting disconnection notices and there is no one helping me. I have two small children and i have paid my gas bill minus the amount in question. Please HELP

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A. Klein
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I had an account with Gas South, however because I moved I was late getting my mail.. My account was turned over to CCI /Contract Callers, X-XXX-XXX-XXXX. This account was PAID IN FULL ON AUGUST 24. I contacted Transunion Credit reporting agency, they stated that CCI reported the account paid, but did not delete the account. I made several calls to CCI and was given misinformation, they stated they did not have the authority to remove this account from my credit report. I have contacted Gas South to request this account be deleted from my credit report with no results. I feel that this is unfair credit reporting on behalf of CCI and Gas South, Please assist with this unfair practice by CCI and Gas South. I would like for this account to be completely deleted from All 3 Credit Reporting Agencies from my credit report. Your help in this matter will be greatly appreciated. My previous account with Gas South XXXXXXXXXX, Account with CCI XXXXXXXX

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Gas South I am not getting notifications about my account my email or phone as i am paperless and found i am being overcharged for the past year I am fed

I am not getting notifications about my account my email or phone as i am paperless and found i am being overcharged for the past year I am fed up with this company stealing money from their customer's and then insulting them with a $25-$50 credit after a year of paying almost triple their original rate. I received no letter, call or email about this and every year its the same thing, they raise their rate and don't say nothing to their customers then play dumb when you call them about it. Why would i intentional pay triple the rate for an entire year when i could of resigned a contract for 1 year for way less? i wanted a refund for the over payments that were made for the past year as it shows i stayed with them just like the contract would of done but at a rate that benefits them and not me as a customer. I will be writing a bad review all over social media and to my neighbors to switch to a different company unless they get their stuff together as ill be satisfied with them just losing one person let alone the hundreds im about to speak with in my HOA which I am a part of. .

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Gas South Gas South merged with the company that was my gas provider

Gas South merged with the company that was my gas provider. In the merger, I was claimed as a customer. I did not sign a contract with *** to be my provider. As a matter of fact i had scheduled with infinite energy for my service to be discontinued the last day they would be providing service. 1. I do not want them as a provider and should have never been switched over with the merger. 2. I have made request after request to have the account closed and they refuse to allow me to close the account. 3. They keep billing me these outrageous charges and keep upping the charges but not subtracting the payments from the balance. 4. They keep charging me on balances that i have already made payments to infinite energy and gas south. 5. They refuse to help me without verification of my social even though i never provided them nor should they have been given my information. 6. They billed me twice for the month of December and they keep sending me charges for months that have not been completed and given less than the required 30 day notice. Its a lot of supporting statements from my bank and gas south to upload at the moment but can provide at a later time.

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Gas South There was a rate change even in time of crisis that tripled my bill

There was a rate change even in time of crisis that tripled my bill. I was unaware of a contract or an expiration date. All other bills are paperless! My account number is : XXXXXXXXXX and went to my mailbox to check for my stimulus check since I've been out of work for 2 months. Enclosed was a bill that had been hiked up 3 times the normal bill ! I then called customer service and received the WORSE service in history. Especially with the current events that will make history the person on the phone should of been a robot. I asked to speak with a supervisor who was even worse and dismissive as well as combative! I had to tell her several times to calm down and she was only concerned with being heard. She offered me 1 month adjustment when I simply asked for the rate she was currently offering to be retroactive to when the prior contract expired. I explained gas is the least expensive bill I have and don't monitor the bill just pay for it with my BANKS online bill pay feature. This level of service is terrible especially with what's happening in the world. If i would have received an email or phone call like every other bill this situation could of been avoided. Everyone else has contacted myself and other customers regarding help with this Covid-19 i have yet to receive anything or how they are willing to help.

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Gas South I paid my last **** payment to Gas South on February 23, 2022 of $100.00

I paid my last *** payment to Gas South on February 23, 2022 of $100.00. I checked on March 10, 2022, and my account showed a zero balance. Then on March 20, 2022 approximately, I received a *** for $479. This billing was much to my surprise. I called Gas South and they informed me that the contract was no longer in effect for the flat rate of approximately $110 per month. I asked if I could renew the contract to continue the flat rate. The supervisor said that there was no roll over. Im not really sure what that means. They said it meant that I could not renew the contract. I could not understand why I could not renew the contract. It was never explained that I could be put on a payment plan, but no new contract. I have been a Gas South customer for five years. In that five years, I have missed a payment or two, but I always paid balances off in a timely manner. This is a learning experience for me; however, I do think that the drastic action that is being levied against me is extreme, especially since the times of me missing payments was due to the *** pandemic. I wasnt working full schedules, and my pay was less than before ***. I am trying to catch up on all of my bills. Companies seem to fail to realize that people are still hurting financially due to the *** pandemic.The desired resolution is to be returned to a flat rate payment plan without having to pay i$479 first because I dont have $479 to pay.

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Gas South I think Gas South needs to refine and simplify its exit policy

I think Gas South needs to refine and simplify its exit policy. Bills state when the contract expires. Mine said April 2022. That is too general. I contracted with another provider. I received a letter on Apri 4, 2022 stating I had been accepted. However, the contract begins on May 1.Gas South bills should specifically state the contract expires at the end of the month, here 30 April.Frankly, I think the *** should expire on April 1. Gas South rates are too high. I know conservative pundits write about free enterprise and a free market and how I am free to go with a cheaper entity.As I set my thermostat at 63 degrees, I did not think my bills would be as high as they were. Also, each *** has a *** Fee of $4.95, taxes, and what seems to be a AGL Pass Through Charge.While I seem to have erred, I want to move on. I just paid one small *** on April 3, 2022. I was told by a customer service representative I will receive another. Really, enough is enough. Please change the end date of the contract to the first of the month. I'm tired of being overcharged. I do not want to have to pay another ***. Since the gas companies go through AGL, I recommend they exchange knowledge about customers entries and exits. I made two calls to Gas South representatives and sent an email to ensure I was exiting correctly. Again, put a specific end date to the contract. Share information. When a customer signs a contract with a new ***, share that with the previous one. Finally, I think I have paid enough at inflated prices. I would appreciate it if the final *** was eliminated. I just paid an April ***, and I paid too much for six months.

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Gas South On February 15, 2022 I spoke with a Gas South rep in an attempt to resolve an overcharge and miscalculation on my ****

On February 15, 2022 I spoke with a Gas South rep in an attempt to resolve an overcharge and miscalculation on my ***. The issue I tried to explain to the rep at least six or seven times was as follows: Gas South falsely advertised and overcharged me for gas services. In a letter dated January 1, 2022, it stated in large bold fonts, Your fixed rate plan expires this month.Since this is your last *** on this current plan, youll want to choose a new one by January 31, 2022. An email sent to me on January 10, 2022, stated the following, Just a friendly reminder that your plan will expire on January 31, 2022.My Gas South *** dated 02/08/22 shows a meter start reading on 01/06/22 and a meter end date of 02/03/22. I attempted several times to explain to the rep that the *** should have been prorated based on Gas Souths letter and email as follows: *** per therm from 01/06/22/31/22 and the variable rate of *** should be from 02/01/22/03/22.Her response was to try repeatedly to get me to commit to signing up for another twelve months. I told her she wasn't addressing the problem and I asked her to have someone call me that had authority to correct this situation. The rep told me someone would contact me by phone within 24 hours. Four days have passed and I haven't heard from anyone.I would like your assistance in correcting this miscalculation on my ***, crediting my account, and changing their policies so that customers are heard and not railroaded into committing to renew their services with Gas South. I have attached supporting evidence. I am a senior on a fixed income and I would like this matter resolved as soon as possible. Thank you, in advance for your assistance.

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Gas South Gas South is overcharging our account with overdraft fees

Gas South is overcharging our account with overdraft fees. Account number: XXXXXXXXXX Most recently on October XX XXXX we paid our gas bill for $48.54. Once payment went through and after checking our account it stated we owed $0.00 and all bills were processed and up to date. Today 10/25 I received a letter in the mail from gas south stating that due to insufficient funds they could not process our payment they received back in AUGUST 18 for $51.73. Now adding $30 to our balance. They want us to immediately pay this $113.59 to avoid shut off. The letter was dated 10/21. This letter was regarding a payment made in AUGUST , it is OCTOBER! Why has it been 2 months and we are just now hearing of this supposed issue.. I did not receive any emails regarding that this payment couldn't not be processed in august or September. I received only emails stating that they received our payments. I did not receive any phone calls regarding this payment that "could not be processed". Our account did not reflect that this August payment is past due until now October. My questions for gas south: If this is true, Why did gas south not call me immediately after this payment did not go through in august? This could have avoided the charges. Why did it not reflect on our gas south account in September? How is it that gas south can process payments for September and October but august is just now being "processed".? We feel as we are being exploited by gas south for more money. This is not the first time this has happened. This comes off as scamming and fraudulent of the company. If payments can not be processed they need to have better customer service and help customers resolves the issue immediately.

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Gas South Wrongful debt claim - alleged contract early cancel fee

Wrongful debt claim - alleged contract early cancel fee. Even their own call recording clearly shows i did NOT renew contract. Beware! Wrongful debt claim - alleged contract early cancel fee. This is regarding an alleged contract early termination fee from 2018, which I disputed several times but Gas South still refuses to resolve. History: Prior to expiry of an existing 6 month contract, I had called Gas South to inquire about renewal therm rates/deals to see if they were competitive at the time, but while gathering info with their representative our call disconnected abruptly. I had outstanding questions still but did not get a chance to call them back, and they did not bother to call me back either. Regardless, I went ahead and signed up for a new contract with their competitor about a week later who offered better rates, with start date of new contract set for AFTER when current Gas South contract expired. A few weeks later, Gas South sent me a bill for an early cancellation fee, which is when I learned that they renewed my contract anyway based on that abruptly ended call (when I was only inquiring about their deals). I disputed this repeatedly, and their own call recording on file clearly showed that i had NOT signed up for a renewal on that call. I even requested that a Gas South call rep manager listen to that call recording, to prove my point, but to no avail. Gas South then sent this wrongful debt to Collections. This has tarnished my otherwise great credit score/history and I am now unable to get good rates on a new home mortgage because of this wrongful action by Gas South.Just recently, I tried disputing this bad debt record with Equifax directly, but they tell me that Gas South is refusing to resolve this still. I am now contemplating pursuing this in court. All customers beware! This company has been most unfair to me and not willing to resolve any errors on their part.

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Gas South Received a **** of *** and this are 2 past due bills added to current

Received a *** of *** and this are 2 past due bills added to current. Had been out of town throughout the months. My *** is never that high for a small one bedroom apartment. Called the gas company and they proceeded to say they sent something in the mail that said the rate would change if I didnt renew. Now sending these letters are not certified. I called and they offered first $50 off the *** but when explained if it was done in a manner where it was guaranteed the customer would see this like in an email or text because everything is mostly virtual. The manager *** explains as if I was incompetent to know to read a ***. I said most people read a *** and see the amount due and paya small box above say oops does not say much unless it written by the amount due. This company cheats customers by changing rates whenever they find a reason. We get charged a service fee, tax, and AGI which is from another company that owns the gas. This is a way of telling your money greedy without saying it. Its already hard on families trying to make it and hardworking families being robbed because of service we need to run our household and feed our family. How is this not illegal? To charge what you want and then you dont own the gas or the gas line and have to pay that company too?!? This is insaneso I proceeded to explain being out of town and barely being there and if they have *** of just take $100 off the *** due to the misunderstanding and this will compensate for the rate change without my knowledge. The manager proceeds to talk to me in a condescending manner. When I made a statement is that most people look for charges and balanceshe comments you mean thats how you look at the ***. I did not get nasty with her, I realize not everyone has empathy and some people just want to prove their right. I asked for an escalation and she said she would have to leave a message for a manger to call me back in 3 days and she could not send an email confirmation.

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Gas South The Gas South campanyhicked my rate by 500%

The Gas South campanyhicked my rate by 500% . I am new to Georgia and never had a gas bill in my life. I began services on October ; however I did not move until late November . During that time frame my rate was .27 cents per therm. The following bill went up to $1.37 a therm (a 500%) increase. I had no idea why and I called in to find out why I was being charged $811 for 1 month gas bill. I was told that I was on a variable rate and they would give me a $50 credit and placed on a fixed rate of 49 cents per therm. I called back today as this increase in rate is abusive. I asked if we could work an agreement, if I could pay the bill with my fixed rate, and instead the manager Keisha said that there was nothing else to do in regards to the. I'll and I would have to pay it. She said that she was giving me an option to push the due date by 21 days and I was declining all of the options she was providing. This manager did not let me even finish one sentence. She was dismissive, unhelpful, and when asked if she had a manager she said no. When I mentioned that I would turn to social media she said she would escalate my concern to another manager. She said the company was gracious to have given me .27 cents per therm as an introductory rate for 2 months and that the company's job is to simply read a meter. It seems a company also sets its rates and can help customers when they wish to. I am not asking to have the bill waived, I am asking for the bill rate to be brought to the fixed rate of 49 cents not the introductory rate of .27 cernts per therm. I am asking for empathy and compassion *** an American family who now lives off of one paycheck due to the pandemic. I became the only bread winner of my wife, my 2 year old son, and a daughter to due be born March this year. The rate hike by this company forced me to choose to either put food on the table or pay this bill. I ask your help as I am sure that there has to be a reasonable kind hearted individual in that company that could help me out. Thanks in advance.

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Gas South Gas South wrongly charged me for 6 days of gas services when I was no longer a legal resident of a rental house and had filed for services to

Gas South wrongly charged me for 6 days of gas services when I was no longer a legal resident of a rental house and had filed for services to end. I have been a customer of Gas South for two years now at my rental house in Martinez, Georgia. My account number is XXXXXXXXXX. Upon the end of my lease this year, I filed to end services through their online application on Monday, June 29th at 12:21 pm as my lease would officially end on June 30th. The end service date I selected was July 1st as the system told me that June 30th was not available. I heard nothing back from Gas South, so I communicated with them via their online chat option on July 2nd to ensure that my gas services had indeed been shut off. I am then told by one of their representatives, Mary, that my request was only processed that day (July 2nd) and that my shut off date would be on July 6th. I tell her that the date can't be right because I have already moved out as my lease had ended and that a new family was moving in on the 6th of July . I am told that there was nothing they could do because they relied on Atlanta Gas Light for availability and that Atlanta Gas Light didn't have any cease dates until the 6th. Also, online requests take up to 24-48 hours to process. I asked why was no notification given that there would be limited dates for ending service and why no notice was given that requests would be delayed over the holidays, and informed her that no notice was given that online stop requests would take up to 24-48 hours to process. I also asked why it took 4 days (counting the 30th), to even read my service cessation request. No good answers. I requested that they at least not bill me after the 1st of July. She says she can't do that; I will have to wait until the bill is posted and then contest it. I confirm with a Vera on July 7th to ensure that they did at least stop gas services on the 6th. They did, but I am not aware of what time, so I am potentially paying for another customer's gas services. I file a customer service complaint on July 9th. I get representative ***. *** was the most hateful customer service representative that I have ever encountered. She was hateful and flat out dishonest with me. *** insists that it is my fault that the service request wasn't received until the 2nd, as I should have called for immediate assistance instead of doing it online. I informed her that nowhere on their website did it state this. She continues to have an attitude with me and states that since I had moved out that no one would be using gas services from the 1st to the 6th. I inform her that not only was a new family moving in the 6th but that the pilot light was still running when I ended my lease as was the hot water heater. No response to my pointing out her lie. Only wanting to argue that it can take 3 days to process stop requests. I question this as the other representative had said 2 days. More attitude.

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Gas South So far

So far ...Terrible ! I paid my bill on 06/19, upon looking at the charges on my account. I looked into seasonal disconnection thinking I can save money. Because the actual gas bill is maybe $20 however all the fees associate with Gas South has it maybe $60 -$70 on average monthly. So premature I submitted a request to have the service disconnected via submission of email. The next morning I called and spoke to a rep who clearly just wanted to hear herself talk because she answer every question except the one I asked. I hung up on her and called back and spoke to a different rep. I advised her I submitted a request for a seasonal disconnect because I'm currently not using gas right now .But before that actually process through the system I needed to get more information. She explained the fees associated with seasonal disconnect and she also advised that my hot water heater ran through gas. After she said that I told her to cancel the request because I didn't know my hot water heater ran on the gas line I thought it was just the heat. She told me she cancelled the request I said thank you and went on about my day. The night after getting off at 12:00 a.m. I come home get my kids ready for bed and take a shower and THERE'S NO HOT WATER! I think back to my request to disconnect the service but I also remember the rep telling me she canceled the request. I have 3 kids and myself in a house with no hot water trying to boil water on the stove to take a bath. I get out the next morning call Gas south the rep get on the phone tells me the gas is off , that i submitted the request to have the services turn off, and there is no record of me calling to cancel the request. At this point i'm upset so I ask to speak to a supervisor. A supervisor then gets on the line with a thousand apologizes and says the request came in after I spoke to the rep but she could have some one out the NEXT DAY to turn on services. Now im really mad because due to an error or mistake on your part I have to wait another day for hot water when YOUR REP advised me that she cancelled the request. Then she tells me she would waive all the fees associated with the disconnect but I had to start a new account then wanted to charge me 2 extra cent foe gas. Its 8 a.m. in the morning I was literally up until 4 am trying to warm water for me and my kids i just hung up. So today they person comes out to turn on the gas the tech is rude , walks all over my house with no shoe covers on at 10:41 a.m. with an attitude which I called and complained about as well. I got another thousand apologizes and an excuse for his behavior but at this point the hot water is working and i'm over Gas South at this point , As I arrive home I get and email from Gas South and it's a freaking bill for $31.28 now I'm furious. I don't care how this gets fixed but it better get rectified immediately. I;m not paying a freaking bill when I just paid a bill and had $7 credit on my account to receive another bill 5 days later for $31.28. This is beyond ridiculous

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About Gas South

Gas South is a leading natural gas provider that offers a wide range of energy solutions to both residential and commercial customers across the southeastern United States. With a strong focus on customer service, Gas South provides reliable, cost-effective natural gas services that are tailored to meet the unique needs of each customer.

Founded in 2006, Gas South has quickly established itself as a trusted leader in the natural gas industry. The company prides itself on its commitment to customer satisfaction, offering a range of flexible pricing options, helpful customer support, and innovative energy solutions that help its customers save money while reducing their environmental impact.

One of the key ways that Gas South sets itself apart from other natural gas providers is through its commitment to community involvement. The company supports a range of local charities and causes, and encourages its employees to volunteer in their local communities. This dedication to giving back has helped Gas South build a strong reputation as a responsible corporate citizen that is committed to improving the lives of those around them.

Whether you're a residential customer looking for affordable energy solutions, or a business owner looking to save money on your monthly energy bills, Gas South has the experience, resources, and expertise to help you achieve your energy goals. With a wide range of customized pricing plans, helpful customer service, and innovative energy solutions, Gas South is truly a natural gas provider that you can trust.

Gas South Customer Reviews Overview

Gas South is a highly regarded natural gas provider that is known for its excellent customer service and competitive pricing. Customers have praised the company for its reliability, ease of use, and willingness to work with them to make sure that they are satisfied with the service they receive.

One of the things that sets Gas South apart from other natural gas providers is its commitment to sustainable energy. The company offers a variety of options for customers who are interested in reducing their carbon footprint, including green energy plans and energy-saving appliances.

Overall, Gas South is a highly recommended natural gas provider that provides excellent service and competitive prices. Customers can feel confident in their choice of provider, knowing that they are getting the best possible service and support. If you are looking for a reliable natural gas provider, Gas South is definitely a company to consider.

Overview of Gas South complaint handling

Gas South reviews first appeared on Complaints Board on Mar 7, 2023. The latest review Customer service is the worst was posted on Apr 7, 2023. The latest complaint Customer service is the worst was resolved on Apr 07, 2023. Gas South has an average consumer rating of 5 stars from 23 reviews. Gas South has resolved 16 complaints.
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  1. Gas South contacts

  2. Gas South phone numbers
    +1 (877) 472-4932
    +1 (877) 472-4932
    Click up if you have successfully reached Gas South by calling +1 (877) 472-4932 phone number 0 0 users reported that they have successfully reached Gas South by calling +1 (877) 472-4932 phone number Click up if you have UNsuccessfully reached Gas South by calling +1 (877) 472-4932 phone number 0 0 users reported that they have UNsuccessfully reached Gas South by calling +1 (877) 472-4932 phone number
    +1 (770) 763-4700
    +1 (770) 763-4700
    Click up if you have successfully reached Gas South by calling +1 (770) 763-4700 phone number 0 0 users reported that they have successfully reached Gas South by calling +1 (770) 763-4700 phone number Click up if you have UNsuccessfully reached Gas South by calling +1 (770) 763-4700 phone number 0 0 users reported that they have UNsuccessfully reached Gas South by calling +1 (770) 763-4700 phone number
    Manager Of Community Affairs
  3. Gas South emails
  4. Gas South address
    PO Box 530552, Atlanta, Georgia, 30353-0552, United States
  5. Gas South social media
Gas South Category
Gas South is related to the Energy and Power category.

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