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Public Service Electric & Gas [PSEG]

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Public Service Electric & Gas [PSEG] reviews first appeared on Complaints Board on Feb 19, 2008. The latest review boiler was posted on May 17, 2021. The latest complaint "surprise" deposit requirements for 9-year customer was resolved on May 01, 2018. Public Service Electric & Gas [PSEG] has an average consumer rating of 3 stars from 81 reviews. Public Service Electric & Gas [PSEG] has resolved 37 complaints.

Public Service Electric & Gas [PSEG] Customer Service Contacts

+1 800 436 7734 (Emergencies)
+1 800 880 7734 (Emergencies)
+1 800 490 0075 (Emergencies, Long Island)
+1 800 490 0025 (Residential Customers, Long Island)
+1 800 966 4818 (Business Solutions Center, Long Island)
+1 800 490 0085 (Spanish Language)
80 Park Plaza, 10C
Newark, New Jersey
United States - 07102
Mon8:00 AM - 5:00 PM
Tue8:00 AM - 5:00 PM
Wed8:00 AM - 5:00 PM
Thu8:00 AM - 5:00 PM
Fri8:00 AM - 5:00 PM
SatClosed
SunClosed

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Public Service Electric & Gas [PSEG] Complaints & Reviews

PSE&Gpower outage

My power went off during hurricane sandy on monday... today is saturday and I still have no electricity.. I have 2 small children who have asthma... I had to throw out all of my food because it went bad.. this is a nightmeare... pse&g sucks!!!

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    The complaint has been investigated and
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    pseg/worry freeunhappy customer

    i've been a valued and a on time paying customer of p.s.e.g/worry free for many years.Never, ever thought that i would be com-
    pleately dissatisfied with there services. Their slogan worry/free is all lies.There commitment and satisfaction is a fraud. I've been having problem from the day i first called 8/2/2012 too 8/8/2012 trying to get service for my appliance, however, worry free agents set nemours appointments and was never faithful to any, all came with excuses along with the run around. what ever happened to honoring your contract, standing behind your work, being trustworthy to your customers.all shot to hell in a hand basket. you keep calling and you get more lies, they keep taking your money and give no service.it's clear to me i'm being robbed by worry free, please you be careful so this don't happen to you

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      The complaint has been investigated and
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      PSE&Gaccount security

      I recieved a letter from PSE&G that their records indicated that my service at my home was sceduled to be taken out of my name because someone called and said I was moving. I am the homeowner and we are not moving but PSE&G granted this to this person without proper identification, security information...so I gues anyone can just call them and do this at anytime. I have called customer service and the guy said "oh no everything is ok" then I said why would I recieve this letter he told me to ignore and i said i want to speak to a supervisor and finally we got it straigtend out but this is still a major problem. HOW CAN ANYONE JUST CALL WITH YOUR ADDRESS AND HAVE THIS DONE? WHAT HAPPENED TO SECURITY QUESTIONS? I am awaiting a phone call back this is a very serious problem.

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        PSE&G — billing

        First, I was told that my gas bill for January 2012 was due to "storage" of gas during the summer months and...

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        PSEG — rude unethical customer service

        They shutoff power in below freezing temperature (due to some confusion in the online payment) - a payment of...

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        The complaint has been investigated and
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        PSE&Gpower outage for days

        While I understand that due to the snow storm many consumers are without electircal power. However when I see around in the neighborhood, which is an extensively large area of about 2 miles radious with over [protected] homes I see no PSE&G crew working on anything. When I called them they say they are 'invisible' to me. Their pubilc announcement say there are 98000 consumers without power throughout the state of New Jersey (as of Nov-1), which is baseless as there are tens of thousands of people without power in only couple neighboring towns where I live.
        There is no accontability at PSE&G to provide accurate verifiable information and when you ask as a consumer you are shown lame excuses eg 'our workers are invisible but working'
        I hope authorities don't remain in bed with these guys, wake up and make them work - deligently. Elections are not too far !!!

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          • An
            Angry in WO NJ Nov 02, 2011

            I have also been down since early Saturday. I completely agree about their terrible response (was there any at all?). Contacted them on one occasion, I was on hold for 3 hours. When I finally reached someone, she was rude, unattentive and sounded as if she was better served on welfare. I can say this however, they appeared to have a promt response for the rich neighborhood in West Orange. Shame on you PSE&G. I am switching company.

            0 Votes

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          PSE&G — cool customer program scam

          PSE&G is running a scam to enroll homes in the "cool customer" program. They install a thermostat (decent...

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          PSEG — pseg is horrible and they are robbers

          I have a vacant building at 1747 Springfield Ave. It has been vacant for tow years. Nobody using lights and...

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          PSE&G — horrible customer service

          I received a notice from pse&g stating I needed to contact them to schedule an inspection. I called thi...

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          PSE&G — lights shut off without notice

          I am completely disgusted and enraged by the lack of knowledge, care, and concern of the customer service...

          Roseland

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          PSEG Worry Free Service Contractcomplete lack of interest in getting repairs done right

          Before you rush out to add the worry free service contract to your already over charged billing be warned. Have had this contract for 3 years and this past month actually needed to use it due to problems with my water heater. So that is 3 years at $350 per year (over $1000 paid so far) to have them come out and determined why the pilot light went out. Well one month later, 5 service visits later, 2 weeks total with no hot water (with 2year twins) and 4 days off from work to wait for these jokers to appear and I am still without hot water.
          The amazing part is not only do the service men highlight eachothers incompetancey to do their work correctly, but when they tell you a part will be in the next day and it will be installed as the problem was being caused by them, you get a call stating it will be 3 more days until the part can be installed!
          So now I am ready to ditch the joke of a contract and repalce the boiler altogether to end this nightmare and to cancel this obvious waste of time and money. The contract title is right, the worry free statement is for pseg as they sit on their backsides worry free about what you can do about having to go another week without hot water or anyone servicing the boiler who may actually know what they are supposed to be doing.
          I actually had better service and repairs with american home shield warranty, at least they recognized the need to provide a paying customer and their family hot water during the coldest winter in years!

          Thanks for nothing pseg I am sure you can find the right place to stick your worry free service contract, on second thought it may well take 5 guys to do it as it has to date with my boiler and still no hot water!!!

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            PSE&G — equal payment plan

            There was a mistake made on PSE&G 's part. Now that the mistake has been cleared up I'm now...

            Harpursville

            PSEGtechnician no-show

            I was supposed to have a technician come to my home to get the electric meter outside (it is in the home and we get an estimated bill, which is super high so they "recommended" that we have our meters outside "for free." I agreed, except it was one day for gas, one day for electric. The electric meter guy never showed up, but he said that he did and that our home was "inacessible." Ok, I not only was home, but I was OUTSIDE the whole time waiting for this guy. As a matter of fact, when he said he passed by and it was "inacessible" my boyfriend was inside calling PSEG!? How do they get away with this! I tried to complain but no manager came to our aid.

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              • Re
                Red Ash Apr 15, 2018
                This comment was posted by
                a verified customer
                Verified customer

                They no showed twice for scheduled appointment. Very disappointed.

                0 Votes

              PSE&G — pse&g payment collection process

              I have always paid my bill on time. I decided to setup auto bill payment with PSE&G with a $100.00 limit. I...

              The complaint has been investigated and
              resolved to the customer's satisfaction
              Resolved
              PSE&G Electric and Gas — failure to restore provide services

              Lost power due to storm on Saturday, Mar 13 promised restoration of services no later than following thrusday...

              The complaint has been investigated and
              resolved to the customer's satisfaction
              Resolved
              PSE&G — electric outage

              PSE&G has to lines coming to my house, this was news to me. An A and a B line. Well one day the B line went...

              Haddon Heights

              The complaint has been investigated and
              resolved to the customer's satisfaction
              Resolved
              PSE&Grude customer service

              OMG! How I sooo agree! They are the worst, last night 10-13-09 I had not 1 but 3 rude crude individuals, a Simone, another was a Tonya who hung up on me and finally a Melinda who refused to get a supervisor on the phone.

              This will not be tolerated! not when we the consumers pay our debts, who on Gods green earth do these people think they are? Who does the hiring @ PSE&G?? My guess is that they hire anyone from the streets who needs a job and is willing to work for minimum wage and there you have it! a bunch of uneducated, inept deficient people who are so called assisting me when I call with questions??...OMG! What a world...

              What because they are in collections that gives them the rights to treat others like CRAP! If they can't handle working with people, they have NO business working with people!

              Why is PSE&G the only utility company we have?? I still don't understand it! Can someone please address this!!! PLEASEEEEE...

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                PSEGbullying a consumer

                Pse&g sent me a preposterous bill for around $2,000 for march and april even though I was away the entire month of april. My typical bill for such months is around $200 per months. The bill showed a preposterous 5,000 kwh usage for each month (5,000 kwh is typically consumed by 15-20 houses)... I am very frugal and, as I said, I was away in april.

                I called pse&g in may and they said that many customers have had similar similar unexplainable "spikes" which was caused by a glitch in their "new" system... And they asked me not to worry and that they are fully aware of my historical monthly usage, etc, etc. They promised to send an investigator to fix this problem.

                No one ever came. I called several times, and they kept telling me that they are a little behind but someone will come by and fix this mess.

                May, june and july passed and no one came. Still, pse&g, using the us postal service were still sending me "overcharged" bills...

                In august, I called and my "request for investigation" in may was mysteriously lost and they offered to issue a "new" request for investigation.

                I insisted on speaking to a supervisor... A supervisor called me with a "new tone", and started "speculating" that there "may" have been a "short" in my house that "may" have caused the spike... And then added that, even though this is very unlikely with a 0.01% possibility, if the meter in my house is functioning properly, that means that I will be responsible for 10, 000 kwh consumption for 2 months.

                I am horrified... And I feel totally helpless and under the mercy of pse&g and its gigantic might playing the "other party", "the investigator" and the judge.

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                  • Mi
                    Michael Cedeno Feb 01, 2016
                    This comment was posted by
                    a verified customer
                    Verified customer

                    I am a disabled senior citizen who had a REAP Energy Evaluation with LIPA three years ago, and it was determined that I needed a new refrigerator. Lo and behold, two months later my bill shot up to $3, 000, and nobody wishes to investigate this, not PSEG nor the PSC. I suspect that it's either a clerical error or that I'm being charged for the evaluation as well as the refrigerator (list price on that model is $2, 000). In the meantime, I have been making two payments every month from whatever is left of my social security check, yet continue to get termination notices from these crooks. I would appreciate any attorney who wishes to handle this case. Contact: [email protected]

                    0 Votes
                  • Ma
                    Marlan Jan 01, 2010

                    I have the same problem! Its unbelievable! I am curious to know if you were able to resolve this issue and if so how?

                    0 Votes
                  • Ma
                    Marlan Jan 01, 2010

                    This is almost the same story to that has happened to me!!! I'm curious as to how or if you were able to resolve this mess?

                    0 Votes
                  • Fr
                    Frustrated Apr 05, 2009

                    Bet you cant guess where their new computer system comes from...hmmmmm

                    If you guessed GERMANY you are right

                    0 Votes
                  • Gi
                    ginny Mar 02, 2009

                    They send outrageous bills out of the blue and have a customer service department trained by Naziis.

                    0 Votes

                  The complaint has been investigated and
                  resolved to the customer's satisfaction
                  Resolved
                  PSE&G Worry Free — lack of customer service

                  I paid for two years for the pse&g "worry free" contract. Today (10/02/09) is the first time my furnace ha...

                  The complaint has been investigated and
                  resolved to the customer's satisfaction
                  Resolved
                  PSE&G — unecesary shut off power

                  On wednesday, august 26, 2009 I came home after a long hot day of work to no power in my home. Unfortunately...

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