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CB Colleges and Universities PSI Services Customer service and system problems
PSI Services

PSI Services review: Customer service and system problems

J
Author of the review
2:14 pm EST
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So, I scheduled my test online for January 26, 2025, at 1pm. Came in to take my test got logged in and it said my test was expired. I called immediately and spoke with customer service. They said that there was nothing they could do for me as I did it online and had not called them to schedule. Which it should not matter if you call them or do it on their online portal. All I have been asking is to have the money from the expired test transferred to the new test I would be taking; I have my emails from when I scheduled the test. It does not say AM/PM anywhere on the email. There is no way that I would schedule a test at 1 am in the morning. I also sent the email over to them so they could see what I was talking about. I was getting nowhere with them even after asking to speak with a supervisor. Kept getting told there is nothing that they could do because they could not get into that part of the system. So, I called again on Monday January 27,2025. She was happy to help me but once again told me there was nothing, she could do I would have to pay for the test. There is no way that they could use the money from the expired test. Was told that I need to be more on top of things and check every day to make sure time has not changed. I have the emails that state 01:00 January 26, 2025. No AM/PM anywhere on the paper. All I am asking is to have my test rescheduled without paying an additional fee.

Desired outcome: To have my reschedule test payment taken care of. So that I can continue my education. I would either like a phone call or email regarding this matter.

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Update by Jen2985
Jan 28, 2025 11:45 pm EST

It’s been two days and still no contact. I have called again and nothing they could do cause I made the appointment on their website and did not call them to schedule the test. The website is still part of the company. I had to reschedule as this is part of my job training. Just wanting them to make this right.

Update by Jen2985
Feb 04, 2025 7:15 pm EST

Well it has been almost 2 week and have not heard anything back.

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  1. PSI Services Contacts

  2. PSI Services phone numbers
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    APAC and EMEA
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    100%
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    Switzerland
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  3. PSI Services emails
  4. PSI Services address
    611 N. Brand Blvd., 10th Floor, Glendale, California, 91203, United States
  5. PSI Services social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 09, 2025
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PSI Services Category
PSI Services is ranked 49 among 266 companies in the Colleges and Universities category
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