PSI Services review: Customer service and system problems

So, I scheduled my test online for January 26, 2025, at 1pm. Came in to take my test got logged in and it said my test was expired. I called immediately and spoke with customer service. They said that there was nothing they could do for me as I did it online and had not called them to schedule. Which it should not matter if you call them or do it on their online portal. All I have been asking is to have the money from the expired test transferred to the new test I would be taking; I have my emails from when I scheduled the test. It does not say AM/PM anywhere on the email. There is no way that I would schedule a test at 1 am in the morning. I also sent the email over to them so they could see what I was talking about. I was getting nowhere with them even after asking to speak with a supervisor. Kept getting told there is nothing that they could do because they could not get into that part of the system. So, I called again on Monday January 27,2025. She was happy to help me but once again told me there was nothing, she could do I would have to pay for the test. There is no way that they could use the money from the expired test. Was told that I need to be more on top of things and check every day to make sure time has not changed. I have the emails that state 01:00 January 26, 2025. No AM/PM anywhere on the paper. All I am asking is to have my test rescheduled without paying an additional fee.