PSI Services
reviews and complaints

i would like my exam results reviewed i fill there was an error or the practice test, gmettrix platform and your available for purchase items need to be reviewed. i studied all materials training and testing modes. I'm just having a hard time accepting these results. i just want to be able to provide for my family and be a better productive member of society. being a certified electrician was my means to do so but im lost please give it a second look.

At 2:30 I was scheduled to take my Exam; I have studied a week for it and took the day off work for it today; It is now 5:30, and I haven’t been able to take the test! For starters, PSI never sent me a link for the a exam; so after 20 minutes on hold, I was finally able to begin the process… 30 minutes late. Neither of my brand new cameras have any problems whatsoever, yet your Proctor couldn’t verify the expiration date on my license (your system is bad). So after multiple customer service calls, I had to re-download everything onto my laptop because that camera seemed to work better with your less-than-adequate system. Then the next Proctor wanted me to do a 360 around the room, which I did 3 times before your system crashed; 30 minutes later I attempted to get back in and after 30 more minutes a Proctor FINALLY got done verifying my photo ID and Selfie pic, and as I began doing his 360-turn again, he STILL couldn’t see everything he “needed”to see! So I cursed out loud… in my own him… now 2.5 hours after I was scheduled to take the exam, and the Proctor had the Gaul to threaten to kick me out for cussing (I didn’t even know he could hear me!… he hadn’t even responded to me for a half hour). And then… your terrible system crashed again. Here I sit… 45 minutes later, and have waited 30 minutes for the Proctor to get done verifying me! He won’t respond to my chats; it’s 5:45… I have been scheduled to take this exam for over a week now… at 2:30! I’m 40 years old. I don’t believe I have EVER experienced such an amateur, broken system as PSI. It’s PATHETIC… from your terrible customer service call center, to your HORRIFIC Proctors, as well as your pathetic lack of organization and communication. I have literally received 6 different Ticket Numbers, and STILL have little hope of being able to take this test today… and you’ll almost certainly try to charge me for a reschedule. This is just UNREAL… if only you had any competition, this abuse of your PAYING CUSTOMERS wouldn’t stand for a minute.

-James Lamborn

When I went to take my RE exam in the Ashburn, VA location (44075 Pipeline plaza, No. 115) I called ahead and asked if the location provided study rooms. The woman I spoke to said yes it would be $25 and to pay when I arrived. When I got there she said she remembered speaking with me and she had a room available. I went to give her my debit card and she said she could not accept it. She then proceeded to tell me the only way I could get the study room was if I ran to the other side of the parking lot In the cold and got her a $30 Starbucks gift card with a receipt for proof. I was so distraught and upset that she was being so forward and pushy that I did it. She then put me in a room that seemed to be the employee lounge with opened food laying around and a computer that barley worked. I was so upset and confused that I didn’t even get to study because I was having so much anxiety. Then when I go to take my test she starts arguing with two ladies who are loudly on the phone and walking around the testing center disrupting everyone. She let them carry on and everyone was clearly bothered by it. Between that and her loud rudeness towards everyone I was very tempted to go home because I knew there was no way I could excel in such an environment but was told I would not be able to get a refund. So I took the test. And obviously failed the large National portion (I didn’t even answer all the questions I ran out of time because of so many interruptions that I had to guess on a few) I was so upset. I was put in a very unfair position. Then when I left she told me to make sure when I come back that I “bring her very nice gifts and she will give me the special treatment again” I obviously did not go back but I am still so upset by the whole scenario.

I retook the test in the Harrisonburg location days later and was in a very quite and professional environment and passed with ease, because I was treated fairly and like a paying customer.

I would like my money back for the first incident because I fully believe I would have passed if I was treated fairly. It was not fair to me at all.

Please call me at [protected] or email me and [protected]@gmail.com

Thank you.

Went online to schedule an appointment to take my exam to have my gun license and I am beyond disappointed by the lack of help I have received regarding this matter. My card was charged $130. Called customer service for help and was on the line 20mins with someone who didnt know how to do his job and magically the phone disconnected. Then I call again and have been on hold for 30mins. At this point I don't even want to take the exam. Terrible customer service! Highly disappointing. I am a single mother. I cant afford $130 being withdrawn out of my account before christmas. Money being taken out of my childs mouth for services I never have/or will not receive. Thanks for absolutely nothing.

This is so unprofessional. I’ve mailed my DD-214 and VA disability letter over 3 months ago. I’ve called multiple times and was told it was processing. Now I’m being told my forms never arrived. Also that I need to email my documents. Which I have done and still have not heard anything back regarding my testing score. This is very unprofessional on the testing company side. There should be more care and consideration for the consumers and veterans.

.

Good Morning,

It's been almost 30 days since I've taken all 5 of my paper-based tests. All 5 were mailed at the same time. Only 4 of them have been scored. I keep being told that it's a website issue and they will work on it. This is very frustrating! Please help me get my score so that I can start my schooling in early January 2023.

Hiset Nevada ID #H0012492

My name is Samo Ramahi

P : [protected]

E : [protected]@yahoo.com

Assigned ID: IL267054

I schedule for IL broker test with PSI for

December 14th , 2022 at 11:00 AM

The protector who came to watch me spent 20 minutes just to watch my room and asked me for a lot illogical and repeatable things just to watch the room

and I informed him that sense as I am 56 years old and not looking for cheating.

He opened the test session at 11:26 AM and the test finished at 2:00 PM

so not completed 3 hours also I did not do the part two of test for state test.

you can review the chat to make sure I am saying that correctly because they claimed that they finished the test at 2:24.

I wasted my time , three days off my work to study and do the test,

and at the end I did not completed the test ,

who is in charge of this , while I spent one our with the support and technical to solve the issue and finally they said we have to escalate and investigate

who is responsible on my wasted time.

I took the online NY Health Insurance exam on November 14th, 2022 and as of today I haven't received my test results. I've been calling them twice a week since the day of my exam and no one has been able to help me get them. According to them, they already emailed me my results and have been emailing them on several occasions ever since which is a lie, and I know for a fact that there isn't any issues with my gmail account. I've also made sure that they're not been sent to my spam box and also confirmed with a customer service assistant that the email that they have from me is correct. To top it all, after reading other people's reviews it seems that I am not the only person having this same issue. I'm extremely frustrated because my career was jeopardized because of how irresponsible and unprofessional this company is. Their customers service is just the worst; it sounds like their employees are all reading the same script and are simply useless and simply don't care about their client's concern. They told me that my case have been "escalated" (whatever that means) and that I should receive an email within 3-5 business days but this never happens. They are also unable to transfer me to any other department that can actually assist me with this. I just can't believe that after putting my trust and expending my money with this company they are allowed to do this to their clients and get away with it. All the complaints that other clients are giving about this company are 100% true because I am going through the exact same frustration and disappointment as they are.

I took my GA salesperson Exam and missed it by 1 point luckily I’m a veteran who served in a time of war. So my awesome examiner told me I could apply for veterans preference points it would only take a couple weeks to get them. Not a big deal it’s a few weeks; unknown to me I call psi to mail in my exam and all paperwork they ask for I’m told 8-10 weeks. Here we are a little over 10 weeks and still have not received anything. I’ve called and inquired since week 8. On 11/22 I’m told I would receive an email from escalations department here we are 11/23 and still nothing so I call. The phone call last 30 minutes to only go to a voice mail. PSI just doesn’t care about it’s veterans and the best part my representative said I’m the 3rd person she’s talked to about the issue.

After spending roughly 18 months and 9 submissions to PSI, they finally did their job and acceptable my paperwork.

All emails once my test was scheduled said NO PERSONAL ITEMS ALLOWED IN THE TESTING CENTER. I took this to mean anything as I figured a personal code book could have the answers squirreled away.

I show up, and the last asked if I had any books. Uhhhh, no I don’t. So, on a code based exam, I failed because I had no reference to what I needed to pass the test.

Would not recommend PSI even if it was the only option. I would recommend changing fields before testing with them.

I took my test 9 weeks ago for the GA Brokers exam, missed it by 2 points and wanted to use my Veterans Pref points, I have called about 5 times just to get a status of my veterans points being added, my last time calling was today with no resolve, it has to be a better way to treat everyone along with veterans, this system is broken. I am ok with outsourcing if the needs can still be met, often there is a language barrier with the representative on the PSI end. I was told that my issue would be escalated to the back end and I would receive an email or phone call, 3 weeks later here I am. This process is very frustrating and unprofessional, all I want is my license.

One star is too high! 11/7/22 late at night, Had a fatal emergency in the family and needed to reschedule an exam at the last second, had a representative, an older black man for the Ohio real estate exam, laugh at me when I asked him to talk to a manager, and told me if there’s anyone doing calling and talking to a manager it’s you, completely insensitive, a complete joke for Psi. Get some better workers, that are not terrible like that. Such a bad taste in my mouth. As I spent the entire night in the hospital with my dad, and the representative laughed at me. And told me to get lost basically. Incredibly rude and inconsiderate. Pathetic

I called wanting my money back because first, it didnt give me the option to buy the esthetician practice exam, only the cosmetology. Which was pretty much useless. I went took the test, surprise- none of the questions were remotely similar. When i rescheduled my test, NOW it gave me the option to buy the Esthetician Practice test. I just came from taking my Esthetician test, this practice exam that i bought is NOTHING similar. I understand the test is not going to be the same, but it is called a PRACTICE TEST, but what is there to practice if none of the questions i saw on the actual test are on the practice exam? I called PSI customer service to ask for my money back, and they literally said "no, you decided to waste your money on this, its your problem" I spoke with a Robert and a Carmelita, both were absolutely useless, Carmelita worse than Robert- just horrible.

I have taken the exam 4 times and each time the exam was terminated due to no fault of my own,

The first time I took the exam, I was in an office and someone walked in. So I had to pay again as they said, it's against the rules.

However, there are no rules posted on their website about someone else walking into the place you're taking a test.

The second time the exam did not start due to the proctor not being able to see a glass table.

The third time the proctor could not see the table.

credit was issued.

he Fourth time the proctor terminated the exam due to sunlight coming thru the office window.

I filed a complaint and it took 3 weeks for them to tell me no credit would be issued because of the light.

During the exam, I could see myself and my entire room the entire time, even when the proctor stopped the test.

I took my real estate license exam on 10/17/2022, I was a few points away from having a passing score. To get my veteran’s preference points added to my score, I sent my information via mail (the address that was on the score report) I’m a disabled veteran with VA compensation so I know that I should receive 10 points added to my score. How long does it usually take to get my updated score back? Will the new score be mailed to me? I really hope doesn’t take 8-10 weeks like people are saying, it’s been two weeks already and I’m still waiting.

I took my exam September 8 missed it by 7pts, but since I am retired military with 20 years I applied for points. So on September 8 I submitted DD214 and original score sheet mailed to PSI confirmation showed they received it on September 14. As of today I am still waiting for an answers. I tried calling no luck, when i did speak with someone they placed me on hold and hung up. I am just trying to get an answer. If not I will sign up to retake the exam.

Your help would be greatly appreciated

on October 18. 2022 . 12:38 pm I call PSI registration for my national portion of the exam. previously my 2nd attempt was Nov 11. 2021 I pass the state part of the test but did not pass the national part of the test. I have one year from the last exam I pass the state part retake the exam for the national part of the exam . Employee Ms. Stepheni answer my phone call and refused to enroll me for my next exam day best way to describe she has no idea what she was doing or trying to explain to me. I politely asked her to speak to the supervisor or manager on duty can help me with that simple matter, but she refused to do anything and constantly argue with me and refused to do anything. I was trying to explain to her for more than 20 minutes, I hardly understand what she trying to say or doing while I was trying to just enroll for my next examination day for the national part because all candidates have one year to retake the test if they fail one part of the test. she definitely needs more training for any future incidents. I was extremely unhappy with her work experience and rudeness. I will try to call again unless she already has done something to my psi student login. I need to take the test before november 8th

On September 21, 2022, I was scheduled to take my C-ELWB exam via live remote proctoring. I made sure several days before the exam to perform a system compatibility check with my laptop (which checked out) and again on the day of the test. . . no problems there. My test was scheduled to begin at 1900. I logged on 30 min early to film my surroundings and take a picture of my ID. Following this, the proctor came on and wanted to do a manual check starting with my ID. They were unable to visualize the expiration date on my ID. I accessed tech support, twice. They attempted to maximize the resolution on my camera to no avail. By the way, there is NO WAY of knowing beforehand if this will be an issue. Keep in mind, my camera is fully functional and checked out twice beforehand on a system compatibility check. I then spend an additional 1.25 hours holding the ID up to the camera in different rooms, with different backgrounds, in different light, with a flashlight. . . in the end, the proctor was unable to see the tiny expiration date. I even (on camera) took a picture with cell phone and blew it up so the date would be visible. The proctor said she couldn't have a digital picture of the exp date which was sort of a laugh, since a digital picture is exactly what was happening through the laptop camera. In the end, after nearly two hours of issues, we decided that I should take the test at an in person facility. I was told that they were escalating the issue up the chain of command and that I should await rescheduling instruction which would arrive in 3-5 business days. I then received a notification from the NCC that I could reschedule. . . when I went to do this, they wanted another $125 to reschedule. I messaged them that I was unclear about why I was being charged to reschedule. They messaged back that PSI said it was a dysfunctional camera and that I was marked "absent" from the exam. I replied back that my camera is fully functional and checked out on system compatibility not once but TWICE and that it is very well documented that I WAS present for the exam and did literally everything I could from my end to resolve the issue. They said that I needed to contact PSI, which I then did, multiple times. This is a frustration because nobody speaks clear English and they are reading off of a script. PSI said that following the escalation, that I needed to refer to the NCC rescheduling directions. . . and right back to the $125 dollars. I let them know that I was doing that and that they needed to waive the fee for rescheduling. . . they were like, "No can do. . . refer to the NCC rescheduling directions". . . and round and round we go. Incidentally, if there is a technical issue at the in-person facility like, for example, a power outage or other technical issue, there is indeed a pathway for PSI to simply reschedule a test without a fee. . . it can, in fact, be done. What this is, is a faulty platform being peddled and then fraudulently utilized to collect more money from people.

October 6, 2022 about the last 30 minutes of my test the test taker next to was having issues with his computer. The Interaction with him and the proctor was disturbing especially during crunch time.

I have also been trying to find answers for several questions that were asked. Their should also be some sort of check and balance system as a lot of test takers knows the answers to the questions but they appear wrong in sections.

I am filing a complaint in regards with the CKA exam I took Oct 7, 2022. I was seated for the exam at 8:00 pm est and upon verification by the proctor based on the PSI required verification protocols. The exam was released. I was forced to not be able to use an external monitor that was connected to my laptop which diminished my ability to view the lab environment fully. The vdi was the size of a birthday card and went off the screen of my laptop. Additionally, the questions widget took up 1/3 of the screen. I addressed this with the proctor only to be told, I could contact PSI Support about the issue. Next as I'm trying to work thru this process and continue. I noticed there was no scratch pad to copy commands to for editing. Then moving forward as I was working through questions starting at question 7 or 8 the use-context that was required to perform the lab indicated that the use-context wasn't available. so I couldn't address the lab or the question on the exam, which I again brought to the proctors attention. But got the same response. Contact PSI Support. And lastly, the exam was canceled by PSI indicating that I was in violation because I was chewing gum. How does that even matter when I'm in my home taking the exam? I wasn't popping the gum and didn't have water to drink because I didn't want to have to go thru all the back and forth with the proctor about a bottle of water in the testing environment. So they canceled the exam which was already broken at the 1.5 mark in the exam and shut me out. This was ridiculous to say the least. All the studying to take this exam went for nothing. I'm really disappointed by the way that the test is proctored and the lack of support from the supporters...wink..wink..