The complaint has been investigated and
resolved to the customer's satisfactionResolved Proflowers — fraud
resolved to the customer's satisfaction
Pro Flowers/EZSVER RW Scam
Discovered an unauthorized charge to my Mastercard account around 3:00 a.m. while checking my Citi account online.
The account was shown as "EZSVER RW ID054584030 [protected] PA and the charge was for $1.95.
I had no idea who these people were nor did I authorize them to charge anything to my Mastercard account.
I called Citi immediately and told them this was criminal fraud and that I wanted the charge reversed.
I checked online to find hundreds of similar experiences by people who had been scammed by this criminal enterprise. Apparently Pro Flowers and their affiliate Florist Express are in collaboration or perhaps own EZ Saver and they share credit card information with them.
I called the number listed for EZSVER and was told to call during business hours; I called about 10 times until I reached a person named "Beth" when I called another number, [protected]. She indicated that my account had been closed. I told her I wanted my $1.95 refunded. They tried to have me give them my credit card number over the phone which I refused to do. Beth was very rude and I doubt they actually closed my account nor will make any effort to refund my money.
After checking this fraud online and reading more than a hundred complaints about the scam I learned that many people didn't notice that this criminal enterprise had been charging their credit card accounts $14.95 a month for many months or even years before being noticed. Fortunately I picked up the scam two days after they had charged my account with their initial $1.95 fee. This charge for doing absolutely nothing for me.
This has GOT to be stopped and these people charged with criminal internet fraud and made to face justice.