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American Cruise Lines Profile

American Cruise Lines

www.americancruiselines.com

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1.0 8 Complaints
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American Cruise Lines Complaints 8

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3:18 am EDT
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American Cruise Lines Beware: American Cruise Lines: Robbery and Redneck Ways - A Must-Read Review

Ya know what? I've had it up to here with American Cruise Lines. I tried to cancel my trip during the whole covid mess and nope, they wouldn't let me. Absolute robbery. These guys are total crooks. They should be locked up for what they're doing to folks like me.

Honestly, folks, don't even bother with this outfit. There are so many better options out there. You don't wanna mess with these bozos and their redneck ways. Stay far far away.

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2:52 am EDT
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American Cruise Lines First Time Cruiser with American Cruise Lines: Room for Improvement

i think that american cruise lines could do better. it was my first time on a cruise and i had higher hopes. the staff didn't seem too happy either. but i must say, it wasn't the worst experience i've ever had. i just wish they tried a little harder to make it special. maybe more activities or entertainment. and the food was just okay. not great but not bad either. overall, i think they have some room for improvement.

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2:22 am EDT
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American Cruise Lines American Cruise Lines Refuses Full Refund for COVID-Canceled Trip - Beware!

We pay 1,000 bucks to go on this boat trip, but then the whole thing was canceled because of COVID-19, you know that stinking virus. So, naturally, we expected to get our whole deposit back, but nope! These guys, American Cruise Lines, only gave us half our money back! Can you believe it? We're already on a fixed income, and we're 79 years old, so it's not like we can just go blow this money on something else.

And here's the worst part, the boat never even left the dock! They literally just took our money without doing anything for us. Now I'm not going for that kind of tomfoolery. I wouldn't tell anyone to deal with these guys, they don't care about old folks like us. And on top of all that, their customer service was super rude to us. It was like they didn't even care, you know? They gave us a hard time for wanting our own money back!

So, my advice? Don't waste your time with American Cruise Lines. They won't take care of you, and they'll just pocket your hard-earned cash. Stick to someone who actually cares about their customers.

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Is American Cruise Lines Legit?

American Cruise Lines earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds American Cruise Lines to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, American Cruise Lines is known for their high standards and safety. If you're thinking about dealing with American Cruise Lines, it's wise to check how they handle complaints.

American Cruise Lines has registered the domain name for americancruiselines.com for more than one year, which may indicate stability and longevity.

Americancruiselines.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Americancruiselines.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Americancruiselines.com you are considering visiting, which is associated with American Cruise Lines, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

According to our analysis, American Cruise Lines appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.

Several positive reviews for American Cruise Lines have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

American Cruise Lines website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

Americancruiselines.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While American Cruise Lines has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 8 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • American Cruise Lines protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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American Cruise Lines Party on the High Seas: A Review of American Cruise Lines

The peeps on board were so dang nice, it was like being on a party boat with all your best buds. The rooms were hella cozy and the common areas were lit. Imma be real, I'm not usually one for planned activities but the stuff they had going on was actually pretty dope. And when we hit up the different stops along the way, the tours and whatnot were legit fascinating. But let's talk about the grub. Bruh, I'm not even playin', the food was straight up bougie. Like, Michelin-star level type stuff. And the service was on point, too. They treat you like royalty. Would I go back on an American Cruise Lines cruise? Hell yeah, snuggie. I don't think there's a better way to travel, honestly.

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American Cruise Lines Poor Service and Misleading Tour on American Cruise Lines

Let me tell you something about this American Cruise Lines. Frankly, I wasn't much pleased with what I got. It was like a mystery tour, cuz no one knew where we were headed, not even the crew. I had sailed with these guys before and had a pretty impressive experience, but this time it was a complete 180 degree from what I expected. The San Francisco Bay cruise was nothing like my previous ACL cruise. Their service sucked big time and I could tell the customer service people had no clue what was going on. Running a business like this is no way to treat customers.

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American Cruise Lines Review of American Cruise Lines' Colombia and Snake River Sternwheeler Trip: Delightful Experience with some Noise Concerns

I recently hopped on aboard a 7-day cruise with American Cruise Lines (americancruiselines.com). This time, I took a sternwheeler trip on the majestic Colombia and Snake river. I must admit that my overall experience was delightful! The crew was fabulous - they made sure that every passenger felt at home on the boat. Not to mention, the food served was pretty decent too.

However, I do not recommend a sternwheeler trip if you're someone who likes to enjoy quiet moments on your balcony. The noise of the boat and generator running on shore can be a bit too much to handle, which can make your experience less enjoyable. I also noticed that the cabins can be quite noisy too.

One thing that did come as a surprise was finding out about the $120 charge for the bus trip to the Spokane Airport at the end of my cruise. To be honest, I wasn't aware of this fee until I started the trip, and I think this could be highlighted a bit better in their communication.

All in all, my experience with American Cruise Lines was acceptable. If you're looking to explore the Colombia and Snake river and don't mind a bit of noise, then it's a great choice for your next adventure!

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American Cruise Lines Deceptive Policies and Denied Refund: My Experience with American Cruise Lines

Me and my partner, we left a deposit of one thousand dollars for a cruise with American Cruise Lines for Late July/Early August of next year (2022). We were super pumped about it, it's gonna be our first vacation in years and we decided to go all out. Unfortunately, I had to cancel because I suddenly got scheduled for surgery on a Tuesday, and with expected recovery time and all that, we're not gonna be able to make it.
So we cancelled within their guidelines and expected a full refund. But guess what? The refund was denied with only $500 offered in cash or in credit for another cruise. This is crazy. And it doesn't end there. We actually purchased a Deluxe Protection Plan for almost one thousand dollars. One would think that's enough to cover any issue. However, the representatives and the paperwork are so misleading. We feel deceived.
So yeah, I'm not recommending American Cruise Lines, not now, not ever. To my fellow sailors out there, be careful and take note.

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American Cruise Lines Disappointing Experience with American Cruise Lines: Broken Generator and Missed Excursions

We was super excited 'bout taking a 1 week cruise on the Mississippi River with American Cruise Lines. Sadly, der ship weren't up to snuff and things went downhill from there. Der generator broke down and we lost an entire day gettin' it fixed. Dat meant we missed out on a port o' call and all the fun excursions we done paid for was cancelled. Not too happy 'bout that.
We was promised reimbursement and waited 'til we got home for someone to contact us. But nothin'. No apology, no reimbursement, no nothin'. We guess American Cruise Lines don't care 'bout keepin' their promises. What a letdown.
We don't recommend y'all book with these guys. Choose a different cruise line instead.

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Overview of American Cruise Lines complaint handling

American Cruise Lines reviews first appeared on Complaints Board on May 21, 2023. The latest review Beware: American Cruise Lines: Robbery and Redneck Ways - A Must-Read Review was posted on Jun 5, 2023. American Cruise Lines has an average consumer rating of 1 stars from 8 reviews. American Cruise Lines has resolved 0 complaints.
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  1. American Cruise Lines Contacts

  2. American Cruise Lines phone numbers
    +1 (800) 460-4518
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    Jun 16, 2025
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American Cruise Lines Category
American Cruise Lines is ranked 15 among 29 companies in the Cruises and Charters category

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