American Cruise Lines

Ya know what? I've had it up to here with American Cruise Lines. I tried to cancel my trip during the whole covid mess and nope, they wouldn't let me. Absolute robbery. These guys are total crooks. They should be locked up for what they're doing to folks like me.

Honestly, folks, don't even bother with this outfit. There are so many better options out there. You don't wanna mess with these bozos and their redneck ways. Stay far far away.

i think that american cruise lines could do better. it was my first time on a cruise and i had higher hopes. the staff didn't seem too happy either. but i must say, it wasn't the worst experience i've ever had. i just wish they tried a little harder to make it special. maybe more activities or entertainment. and the food was just okay. not great but not bad either. overall, i think they have some room for improvement.

We pay 1,000 bucks to go on this boat trip, but then the whole thing was canceled because of COVID-19, you know that stinking virus. So, naturally, we expected to get our whole deposit back, but nope! These guys, American Cruise Lines, only gave us half our money back! Can you believe it? We're already on a fixed income, and we're 79 years old, so it's not like we can just go blow this money on something else.

And here's the worst part, the boat never even left the dock! They literally just took our money without doing anything for us. Now I'm not going for that kind of tomfoolery. I wouldn't tell anyone to deal with these guys, they don't care about old folks like us. And on top of all that, their customer service was super rude to us. It was like they didn't even care, you know? They gave us a hard time for wanting our own money back!

So, my advice? Don't waste your time with American Cruise Lines. They won't take care of you, and they'll just pocket your hard-earned cash. Stick to someone who actually cares about their customers.

The peeps on board were so dang nice, it was like being on a party boat with all your best buds. The rooms were hella cozy and the common areas were lit. Imma be real, I'm not usually one for planned activities but the stuff they had going on was actually pretty dope. And when we hit up the different stops along the way, the tours and whatnot were legit fascinating. But let's talk about the grub. Bruh, I'm not even playin', the food was straight up bougie. Like, Michelin-star level type stuff. And the service was on point, too. They treat you like royalty. Would I go back on an American Cruise Lines cruise? Hell yeah, snuggie. I don't think there's a better way to travel, honestly.

Let me tell you something about this American Cruise Lines. Frankly, I wasn't much pleased with what I got. It was like a mystery tour, cuz no one knew where we were headed, not even the crew. I had sailed with these guys before and had a pretty impressive experience, but this time it was a complete 180 degree from what I expected. The San Francisco Bay cruise was nothing like my previous ACL cruise. Their service sucked big time and I could tell the customer service people had no clue what was going on. Running a business like this is no way to treat customers.

I recently hopped on aboard a 7-day cruise with American Cruise Lines (americancruiselines.com). This time, I took a sternwheeler trip on the majestic Colombia and Snake river. I must admit that my overall experience was delightful! The crew was fabulous - they made sure that every passenger felt at home on the boat. Not to mention, the food served was pretty decent too.

However, I do not recommend a sternwheeler trip if you're someone who likes to enjoy quiet moments on your balcony. The noise of the boat and generator running on shore can be a bit too much to handle, which can make your experience less enjoyable. I also noticed that the cabins can be quite noisy too.

One thing that did come as a surprise was finding out about the $120 charge for the bus trip to the Spokane Airport at the end of my cruise. To be honest, I wasn't aware of this fee until I started the trip, and I think this could be highlighted a bit better in their communication.

All in all, my experience with American Cruise Lines was acceptable. If you're looking to explore the Colombia and Snake river and don't mind a bit of noise, then it's a great choice for your next adventure!

Me and my partner, we left a deposit of one thousand dollars for a cruise with American Cruise Lines for Late July/Early August of next year (2022). We were super pumped about it, it's gonna be our first vacation in years and we decided to go all out. Unfortunately, I had to cancel because I suddenly got scheduled for surgery on a Tuesday, and with expected recovery time and all that, we're not gonna be able to make it.
So we cancelled within their guidelines and expected a full refund. But guess what? The refund was denied with only $500 offered in cash or in credit for another cruise. This is crazy. And it doesn't end there. We actually purchased a Deluxe Protection Plan for almost one thousand dollars. One would think that's enough to cover any issue. However, the representatives and the paperwork are so misleading. We feel deceived.
So yeah, I'm not recommending American Cruise Lines, not now, not ever. To my fellow sailors out there, be careful and take note.

We was super excited 'bout taking a 1 week cruise on the Mississippi River with American Cruise Lines. Sadly, der ship weren't up to snuff and things went downhill from there. Der generator broke down and we lost an entire day gettin' it fixed. Dat meant we missed out on a port o' call and all the fun excursions we done paid for was cancelled. Not too happy 'bout that.
We was promised reimbursement and waited 'til we got home for someone to contact us. But nothin'. No apology, no reimbursement, no nothin'. We guess American Cruise Lines don't care 'bout keepin' their promises. What a letdown.
We don't recommend y'all book with these guys. Choose a different cruise line instead.